EDUCATION BS HEALTH SCIENCE/ PARK & RECREATION ADMINISTRATION Eastern Kentucky University 2010-2012 Murray State University 2006-2010 C A I T L I N F A U S T SKILL S CLIENT RELATIONS ORGANIZATION TEAM DYNAMICS LEADERSHIP COMMUNICATION MICROSOFT OFFICE EXPERIENCE PATIENT ACCESS REPRESENTATIVE Commonwealth Pediatrics / Lexington, KY / 2014 – Present • Tending to patient calls and messages, scheduling. • Organizing and managing registration and medical records process. • Managing and processing files and documents. • Stocking, maintaining and organizing office supplies. PATIENT ACCESS REPRESENTATIVE Conifer at St. Joseph Hospital / Lexington, KY / 2013 – 2014 • Provided quality customer service to patients and hospital guest. • Organized the registration process for the wound care department. • Registration for all hospital departments, filing and assisting with insurance. • Verified patient insurance and reductions, determined deductibles and/or out of pocket maximums and co insurance. Ensuring proper documentation into the computer system. • Created estimates based on the procedure being done and CTP codes provide by physicians. ASSISTANT MANAGER Abercrombie & Fitch / Lexington, KY / 2012 – 2013 • Managed project execution and delegation of bi-monthly and seasonal visual changes. • Assisted in overall store management focusing on sales goals, visual brand standards, customer service experience, and loss prevention • Conducted visual audits and monthly safety checks for compliance. • Recruited, trained and provided real-time coaching to employees. CAMP OFFICE INTERN YMCA Camp Weona / Gainesville, NY / 2012 – 2012 • Member of Camp Directing Team. • Evaluated the previous week, made adjustments for the coming week, discussed personal and team assignments. • Planned logistical/operational functions for the team and delegated tasks to team members. • Organized camp office, schedules for team. • Organized and executed camper check-in & out procedure. • Lead and instructed school age children in team building activities • Developed and lead a photography program. PROFILE A self-motivated, high energy, task oriented professional with successful experience in fast paced settings. Customer service oriented, attentive to organizational details; flexible and adaptable to ever-changing roles and environments. CONTACTS 850 JOHNSDALE DR Lexington, KY 40505 [email protected] Tel. 859 - 983 - 3056 Linkedin/caitlinfaust CF VOLUNTEER SALATO WILDLIFE CENTER CONSERVATIONIST LOVE, LEXINGTON/ MARKET 301 HOSPITALITY HOST