Page 1
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 1/100
Caffeinated Ideas and Ideals:
A Highly Decentralized ITOrganization's March toward
"One IT" and "One ITSM"
Sue Gavazzi
Christy Long
Mark Katsouros
Jim Leous
100 Slides in 50 Minutes
Page 2
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 2/100
Page 3
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 3/100
Page 4
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 4/100
One University, geographically distributed.
Page 5
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 5/100
This is the Appropriation versus Tuition
and Fees as a Percent of the General
Funds Budget graph that shows the
history of Tuitions and Fees versus
Appropriation from the years 1970through 2014.
Page 6
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 6/100
Page 7
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 7/100
25,000+
Page 8
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 8/100
Page 9
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 9/100
Page 10
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 10/100
Page 11
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 11/100
Page 12
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 12/100
IT Leadership Council ITS Collab
Page 13
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 13/100
Page 14
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 14/100
ITS CoffeeSeptember 2011
CC Image Courtesy of rachel_pics on Flickr
Page 15
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 15/100
Thought Piece
Page 16
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 16/100
ITSCollabDecember 2012
CC Image Courtesy of Penn State on Flickr
Page 17
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 17/100
ITSCollab Meetings
CC Image Courtesy of MicroAssist on Flick
Page 18
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 18/100
Page 19
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 19/100
Collaboration to Action
CC Image Courtesy of Long-ing on Flickr
Page 20
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 20/100
Set the Stage
CC Image Courtesy of John Thurm on Flickr
Page 21
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 21/100
Seek Ideas and Input
Page 22
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 22/100
Page 23
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 23/100
Seek Understanding
Page 24
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 24/100
Trust / Decision Management
Service
Portfolio
Management
Communication
Talent
Management
Customer Relations
Project
Portfolio
Management
Voting / Prioritization
Page 25
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 25/100
Create a Business Case
Page 26
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 26/100
Define Project Team
Expectations
Page 27
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 27/100
Nominate Team Members
CC Image Courtesy of shes_so_high on Flickr
Page 28
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 28/100
Form Project Teams
CC Image Courtesy of Mark Lehigh on Flickr
Page 29
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 29/100
Page 30
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 30/100
Review Deliverables
CC Image Courtesy of peddhapati on Flickr
Page 31
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 31/100
Page 32
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 32/100
Page 33
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 33/100
Page 34
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 34/100
Page 35
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 35/100
Page 36
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 36/100
Page 37
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 37/100
Page 38
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 38/100
Grist for Maximizing the Efficiency of Implementing These Projects
Page 39
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 39/100
Grist for Maximizing the Efficiency of Implementing These Projects
Page 40
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 40/100
Grist for Maximizing the Efficiency of Implementing These Projects
Important Relationships Between These Projects
Page 41
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 41/100
Important Relationships Between These Projects
Important Relationships Between These Projects
Page 42
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 42/100
Important Relationships Between These Projects
Important Relationships Between These Projects
Page 43
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 43/100
Important Relationships Between These Projects
Important Relationships Between These Projects
Page 44
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 44/100
Important Relationships Between These Projects
Important Relationships Between These Projects
Page 45
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 45/100
Important Relationships Between These Projects
Important Relationships Between These Projects
Page 46
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 46/100
Important Relationships Between These Projects
Important Relationships Between These Projects
Page 47
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 47/100
Important Relationships Between These Projects
Important Relationships Between These Projects
Page 48
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 48/100
Important Relationships Between These Projects
Important Relationships Between These Projects
Page 49
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 49/100
Important Relationships Between These Projects
Important Relationships Between These Projects
Page 50
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 50/100
p p j
Important Relationships Between These Projects
Page 51
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 51/100
p p j
Important Relationships Between These Projects
Page 52
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 52/100
p p j
Page 53
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 53/100
The IT Transformation Program
Page 54
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 54/100
IT Transformation Program
Page 55
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 55/100
IT Transformation Program
Service Portfolio Management
Project Portfolio Management
Resource Management
Service Catalog
Change Management
Knowledge Management
Service Asset and Configuration Management
Project Management
Incident ManagementService Request Fulfillment
Problem ManagementService
Operation
Service
Transition
Service
Strategy
Service
Design
Page 56
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 56/100
“The Magic”
Page 57
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 57/100
Page 58
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 58/100
Page 59
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 59/100
Page 60
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 60/100
Page 61
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 61/100
Page 62
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 62/100
Page 63
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 63/100
Page 64
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 64/100
Page 65
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 65/100
Page 66
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 66/100
Page 67
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 67/100
Page 68
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 68/100
Page 69
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 69/100
Page 70
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 70/100
Page 71
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 71/100
Page 72
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 72/100
Page 73
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 73/100
Page 74
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 74/100
Page 75
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 75/100
Q V di ?
Page 76
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 76/100
Quo Vadis?
Page 77
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 77/100
18 Months after our
“CaffeinatedExperiment”
began...
Page 78
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 78/100
ITX is standing up on its
ownITSCollab supports it
Page 79
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 79/100
An SMO is established
Page 80
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 80/100
Page 81
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 81/100
... but who owns it?
Page 82
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 82/100
82
Page 83
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 83/100
Page 84
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 84/100
There is trust in the room.
Page 85
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 85/100
We’re at one of those “inflection points”
Page 86
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 86/100
Where are the “gaps?”
Page 87
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 87/100
Our original goal was tosend our message “out and
up”
How do we do this?
Page 88
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 88/100
How do we include others?
Page 89
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 89/100
...without getting too big?
...without losing thattrust?
Page 90
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 90/100
How do wedisseminate:
Page 91
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 91/100
How do wedisseminate:
our artifacts?
Page 92
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 92/100
How do wedisseminate:
our artifacts?our learning?
Page 93
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 93/100
Page 94
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 94/100
We use Yammer for group
discussionsWe use the Confluence wiki for
saving artifacts
Page 95
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 95/100
Can we open these up and
still have that trust?
Will we still feel “safe” or
“comfortable” with our opinions?
Page 96
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 96/100
We’ve always had a liaison from
Senior Leadership.
Page 97
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 97/100
We’ve always had a liaison from
Senior Leadership.
Is that enough?
Page 98
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 98/100
We’ll be tackling all those questions
over the next few months...
Page 99
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 99/100
Page 100
8/10/2019 Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and "One ITSM" (243263531)
http://slidepdf.com/reader/full/caffeinated-ideas-and-ideals-a-highly-decentralized-it-organizations 100/100
s?