Quick Start Guide: CacheFlow Appliance 500 Series
Unpack the shipment package and verify the contents of the box.
The Blue Coat CacheFlow appliance 500 series ships with the
following components:
CacheFlow appliance 500 series Blue Coat License Agreement
Two AC power cords Safety and Regulatory Compliance Guide
Null-modem serial cable Quick Start Guide (this document)
Two / four post slide-rail kit
3 Unpack the Appliance 1
Tasks
1. Unpack the Appliance
2. Rack Mount the Appliance
3. Connect the Cables
4. Perform Initial Configuration
5. Verify Network Access
6. Next Steps
Troubleshooting
Service Information
Flip over to complete the installation
2. Assemble the slide-rails:
a. Loosely attach Rail_C to Rail_A. The precise attachment
location depends on how far Rail_C must be
extended (or retracted) to fit your specific equipment rack
model. Temporarily mount Rail_C to Rail_A by doing the
following:
1. Approximate the slide-rail installation length by lining up
the front and rear mounting faces against the equipment rail. Be
sure that the slide-rail mounting faces are on the outside of the
equipment rack vertical rails.
2. Temporarily install (3) M3 screws through the slotted hole
located on Rail_C after the installation length has been
determined. Be sure to install the screws equidistantly to
distribute the loads placed on the rail.
b. Repeat step 2a for the opposite slide-rail.
To install the CF 500 appliance into a four-post equipment rack,
follow the steps below:
1. Attach the inner rail to the appliance:
a. Align the inner rail to the four mounting posts on the side
of the chassis and lock the rail into position by sliding it
towards the front of the appliance. Ensure that all four mounting
posts snap into the slots on the inner rail.
b. Install (1) M3 screw to secure the inner rail to the
appliance.
c. Repeat steps 1a-1b for the opposite inner rail.
3. Mount the slide-rail assemblies into the four-post rack:
a. Place the assembled slide-rail against the equipment rack and
attach the Rail_A front bracket to the
outside face of the rack using (2) rack screws. Do not fully
tighten! The Rail_A front bracket will be tightened after the
appliance is secured in step 4c.
b. Extend (or retract) Rail_C to align the mounting face of the
bracket against the outside face of the equipment rack and attach
with (2) rail screws. Do not fully tighten! The Rail_C bracket will
be tightened after the appliance is secured in step 4c.
c. Tighten the Rail_C side mounting screws.
d. Repeat steps 3a-3c for the other side. Ensure both slide-rail
assemblies are at the same
height in the rack.
The slide-rail rack mounting kit included with the appliance
provides the following mounting options:
four-post, two-post mid-mount, and two-post front-mount. This
Quick Start Guide shows the tasks required to install the CacheFlow
appliance into a four-post rack.
Note: For comprehensive information on the slide-rail rack
mounting kit and additional installation options, see the CacheFlow
WebGuide at: https://bto.bluecoat.com/cacheflow To ensure safety
before you begin rack mounting the appliance, follow these
instructions:
1. Power off the appliance and disconnect all cables.
2. Read the Rack Mount Warnings section of the included
CacheFlow Appliance 500 Series Safety
and Regulatory Compliance Guide.
3. Take adequate safety and grounding measures to avoid creating
an electric shock hazard and to
prevent bodily injury.
To install the CF 500 appliance into a four-post equipment rack,
you may need the following tools and hardware:
To install the CF 500 into a four-post equipment rack, you need
the following items:
Note: You must remove the inner rail from Rail_A before starting
the installation. For more information on this task, refer to the
Slide Rail Installation section in the CacheFlow WebGuide.
Rack Mount the Appliance 2
M4 Nut driver / Adjustable wrench #2 Phillips head
screwdriver
Equipment rack specific screws (please refer to your equipment
rack guide for more information)
4. Secure the CF 500 appliance into the equipment rack:
a. Align the grooves on the inner rail with those on Rail_A, and
slide the appliance half-way
into the rack.
b. Depress the gray tab on the inner rail to slide the appliance
fully into the equipment rack.
c. Tighten the Rail_A and Rail_C rack mounting screws that
secure the slide-rail to the equip-
ment rack (See inset a and b in the previous illustration [step
3] for mounting screw locations).
d. Repeat step 4c for the other side.
e. Push the appliance fully into the equipment rack.
f. Tighten the thumbscrews on the retaining ears to prevent the
unit from sliding out of the
equipment rack.
RECYCLE YOUR OLD BLUE COAT APPLIANCE! Blue Coat offers an easy
and sustainable way to recycle your decommissioned Blue Coat
appliances. Simply use your new shipping box to send us your old
appliance, absolutely free of charge. For details and shipping
information, please visit:
www.bluecoat.com/support/recycling-blue-coat-products
WHY RECYCLE? According to the Silicon Valley Toxics Coalition,
nearly 80% of U.S. e-waste is discarded in toxic waste dumps.
Without proper recycling, hazardous chemicals and other materials
pose serious environmental and health risks. By offering a free and
easy-to-use take-back program, Blue Coat enables businesses to
efficiently and responsibly dispose of used technology. Find out
how!
1. Fast and easy to use Use your new appliance carton to ship us
your old technology.
2. Protects people and the planet Responsible technology
recycling is good for business and the environment.
3. Absolutely free We cover all the costs, including
shipping.
For complete details visit:
www.bluecoat.com/support/recycling-blue-coat-products
Recycling Information
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OF SUCH DAMAGES.
1. Remove the EULA (End User License Agreement) sticker covering
the network ports. Be aware that you are agreeing to the terms and
conditions of the EULA by uncovering the network ports and
installing the product.
2. Connect the Ethernet cable from the switch to the port 0:0
network interface on the CF 500
appliance.
3. Connect a null-modem serial cable from the CF 500 appliance
to a PC (or serial terminal). This connection is used to perform
initial configuration via a direct serial connection.
4. Connect the socket end of the enclosed power cords into the
power supply inlets, and then connect the plug into a power source.
If the appliance does not automatically power on, switch the
appliance on by pressing the rear power rocker switch and continue
to task 4.
Note: This appliance retains memory of being turned off with the
power rocker switch. In such cases, the power rocker switch must be
used to turn it back on after power is connected. However, if power
is disconnected while the appliance is on, it will automatically
turn on when power is restored. Be aware, the appliance fans
operate whenever the appliance is connected to a power source,
regardless of power state.
3 Connect the Cables 3
How to Contact Support For the current list of regional customer
support phone numbers, go to:
http://www.bluecoat.com/contact/customer-support
When contacting Blue Coat Systems for technical phone support or
to set up an RMA, be prepared to provide your serial number to
verify entitlement. If you do not have your serial number, supply
Blue Coat with your Support Contract Number, which can be found on
your Support Contract Certificate.
If you have purchased a Support Contract but have not received a
Support Contract Certificate, go to:
http://www.bluecoat.com/contact/customer-support
BlueTouch Online BlueTouch Online https://bto.bluecoat.com
allows you to create new technical support cases and review and
comment on open cases at any time. You also have access to
exclusive Blue Coat support materials, installation notes, and
updates.
To obtain a BlueTouch Online login, go to:
https://bto.bluecoat.com/requestlogin
Blue Coat Support Offerings For a list, see
http://www.bluecoat.com/support/
Service Information
To view an online version of this document, go to:
https://bto.bluecoat.com/cacheflow
Americas: Blue Coat Systems Inc. 420 North Mary Ave Sunnyvale,
CA 94085-4121
Rest of the World: Blue Coat Systems International SARL 3a Route
des Arsenaux 1700 Fribourg, Switzerland
This section describes how to troubleshoot several CF 500
problems.
Problem: The system does not power up.
Solution: Check the power cords and verify that the outlet is
receiving power.
Problem: The System and Power LEDs are green, but the Ethernet
connection LED does not indicate network connectivity.
Solution: Check that the Ethernet cable is not loose and
reconnect the cable to the CF 500 interface. If
the problem persists, replace the Ethernet cable. Otherwise, the
problem might be a bad network cable or an issue with the
router/switch.
Problem: I do not have network access on the appliance.
Solution: Check all network configuration information, the
subnet mask and default-router configurations, and that no other
devices on the network are attempting to use the same IP
address.
Problem: I do not see my appliance model listed on the CacheFlow
release download page for the release I want to install. Can I
download any version to upgrade or downgrade my appliance?
Solution: Blue Coat has specific upgrade/downgrade path
recommendations and CacheFlow releases for your appliance in order
to ensure reliability and performance. Deviating from these
recommendations might result in a non-operational appliance. Do not
attempt to install unsupported CacheFlow releases onto your
appliance.
Problem: The system fault LED is on.
Solution: Call Blue Coat Technical Support, see the Service
Information on this page.
3 Troubleshooting
This section lists additional resources for the CF 500
appliance.
3 Next Steps 6
CacheFlow Product Page To access the CF 500 appliance reference
documentation as well as download new CacheFlow releases, visit:
https://bto.bluecoat.com/cacheflow
Answers to Frequently Asked Questions Blue Coat Knowledge Base,
available at: https://kb.bluecoat.com
Blue Coat User Community Blue Coat Support Forums, available at:
https://forums.bluecoat.com
Deployment Planning and Consultation Blue Coat Professional
Services, available at:
http://www.bluecoat.com/support/professional-services
Technical Support Blue Coat Support, available at:
http://www.bluecoat.com/support
After your CF 500 appliance is configured for network access,
complete the installation by verifying network connectivity. To
verify network access on your CF 500 appliance, use another
workstation to access the appliance CLI console:
1. Using your SSH application, connect to the IP address of the
CF 500 appliance.
2. Ensure that you can connect using the username and password
that you assigned to the appliance during initial
configuration.
3. The initial configuration is successful if the application
connects to the appliance and you are able to access the command
line interface (CLI).
4. For further configuration and deployment information, please
read the CacheFlow WebGuide
available at https://bto.bluecoat.com/cacheflow.
3 Verify Network Access 5
3 Perform Initial Configuration 4 Configure the CF 500 appliance
using the serial console OR the front panel. Choose one method
only. For both methods, you must have the following on hand to
complete initial configuration:
Serial Console Configuration 1. Confirm that the null modem
(serial) cable is connected between the CF 500 serial port and
a
terminal or PC terminal emulation software such as
HyperTerminal. For cabling information, see step 3 under task 3
Connect the Cables.
2. Open a terminal emulation program such as Microsoft
HyperTerminal, PuTTY, Tera Term, or Procomm.
3. Configure the terminal emulation software to the following
settings:
4. On the terminal keyboard, press three times when prompted to
activate the serial console
and enter the setup console.
5. At the Welcome Message prompt, type to perform manual
setup.
6. Enter the number of the interface you want to configure, then
press .
7. Enter the IP address and subnet mask for the interface when
prompted.
8. Enter the gateway and DNS server IP addresses when
prompted.
9. Confirm that you entered the information correctly, then type
to continue.
10. Enter a unique appliance name.
11. Enter the console account username and password, then enter
the enable password.
12. Decide if you want to secure the serial port. If yes,
specify the serial port password.
13. Decide if you want to limit administrative access to
specific workstations only. If yes, enter the IP addresses of the
selected workstations.
14. Configuration is complete when you see the CONFIGURATION
COMPLETE message on page 4 of the setup console.
CF 500 appliance IP address Default Gateway IP address
Administrator Credentials (Username and password for authorizing
access to the CF 500)
Primary DNS server IP address
Subnet mask
Baud rate: 9600 bps Data bits: 8
Parity: none Stop bits: 1
Flow control: none
If you secure the serial port, you can enter the setup console
using the setup password only. If you lose the password, assistance
from Blue Coat is required.
Front Panel Configuration
1. Ensure that the message IP address not configured appears on
the LCD display.
2. Press the Enter button to view the Configuration mode.
3. Press the Down button to view the IP address prompt.
4. Press the Enter button to enter Edit mode (the cursor changes
to a blinking box.)
5. Using the Right and Left arrow buttons, position the cursor
over the characters and press the Up
or Down buttons to change the values and set the IP address.
6. Press the Enter button to save the IP address and then press
the Down button to continue.
7. Repeat steps 4 through 6 to set the subnet mask, and the
gateway, and DNS server addresses.
8. When the LCD reads Console password Push to set, press the
Enter button to display an auto-generated password. Either write
the password down, or press the Enter button again to change
the password immediately.
9. Press the Enter button after changing the password and then
the Down button to continue.
10. Repeat steps 8 and 9 to set the enable password.
11. Decide if you want to secure the serial port. Use the
buttons to set and enable the password.
12. Press the Menu button to exit Configuration mode.
If you secure the serial port, you can enter the setup console
using the setup password only. If you lose the password, assistance
from Blue Coat is required.
The BMC management port on the CF 500 appliance is
non-operational and cannot be used as an interface.