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CAP 8400

Cabin Safety Inspector Manual

Approved by the Director General of Civil Aviation

Second Edition – Revision 0

Directorate General of Civil Aviation of India

Cabin Safety Inspectors Manual

CAP 8400

Chapter 0

Revision 0 June 2018

I

TABLE OF CONTENTS

TABLE OF CONTENTS .................................................................................................................................... i

FOREWORD .................................................................................................................................................... iii

RECORD OF REVISIONS ............................................................................................................................... v

CHAPTER 1 – GENERAL ................................................................................................................................ 1

1.1. INTRODUCTION .............................................................................................................................. 1

1.2. PUBLICATION, DISTRIBUTION & AMENDMENT OF MANUAL ................................................... 1

CHAPTER 2 – POLICY AND ADMINISTRATION .......................................................................................... 1

2.1. ROLE OF THE CABIN SAFETY DIVISION ..................................................................................... 1

2.1.1. DUTIES AND RESPONSIBILITIES OF CABIN SAFETY INSPECTORS........................................ 1

2.2. QUALIFICATIONS ............................................................................................................................ 2

2.3. CABIN SAFETY INSPECTOR CREDENTIALS .............................................................................. 2

2.4. CABIN SAFETY INSPECTOR TRAINING ....................................................................................... 3

2.5. AMENDMENT OF CIVIL AVIATION REQUIREMENTS ................................................................. 3

2.6. PERSONAL ETHICS AND CONDUCT............................................................................................ 4

CHAPTER 3 – CERTIFICATION OF AN OPERATOR ................................................................................... 1

3.1. PURPOSE OF AOP/AOC ................................................................................................................. 1

3.2. AIR OPERATOR’S PERMIT ............................................................................................................ 1

3.3. THE FIVE PHASE CERTIFICATION PROCESS ............................................................................ 1

3.4. CABIN SAFETY INSPECTOR CERTIFICATION RESPONSIBILITIES ......................................... 1

3.5. MANUALS ......................................................................................................................................... 2

3.6. EXIT SEATING AND BRIEFING PROGRAM ............................................................................... 2

3.7. Cabin Safety Inspectors are responsible for evaluating an operator’s Passenger Safety Information Briefing Card in compliance with CAR Section 2 Series X Part VII. ............................. 2

3.8. PARTIAL EMERGENCY EVACUATION DEMONSTRATION ........................................................ 3

3.9. EMERGENCY DITCHING DEMONSTRATION ............................................................................... 3

3.10. PROVING FLIGHTS ......................................................................................................................... 3

3.11. CREW MEMBER TRAINING PROGRAM ....................................................................................... 5

3.12. APPLICANT’S/OPERATOR’S TRAINING DEVICES ...................................................................... 5

3.13. COMPLIANCE STATEMENT ........................................................................................................... 5

3.14. ADDING AN AIRCRAFT TO AN EXISTING AOP/AOC .................................................................. 6

3.15. APPROVAL PROCESS FOR CABIN SAFETY PERSONNEL, EQUIPMENT, AND FACILITIES by CABIN SAFETY INSPECTOR .................................................................................................... 6


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CHAPTER 4 – SURVEILLANCE ..................................................................................................................... 1

4.1. SURVEILLANCE OF AIRLINES: GENERAL INFORMATION, POLICY AND PROCEDURES ...... 1

4.2. CABIN SAFETY INSPECTOR SURVEILLANCE RESPONSIBILITIES ........................................... 1

4.3. CABIN ENROUTE INSPECTION ..................................................................................................... 1

4.4. BASE INSPECTION (Operations And training) ............................................................................... 2

4.5. REGULATORY AUDIT INSPECTIONS ............................................................................................ 2

4.6. CABIN SAFETY INSPECTION PROGRAM ..................................................................................... 2

4.7. PERSONAL CONDUCT DURING INSPECTION ............................................................................. 2

4.8. GENERAL ON-BOARD INSPECTION PROCEDURES ................................................................... 3

4.9. TRAVEL AUTHORITY PROCEDURES ............................................................................................ 5

4.10. FLIGHT DECK PROTOCOL ............................................................................................................. 5

4.11. INSPECTION DEBRIEFING AND REPORTS .................................................................................. 6

4.12. PUBLICATIONS ................................................................................................................................ 7

4.13. ANNEXURES .................................................................................................................................... 8

4.14. CABIN SAFETY INSPECTOR INDOCTRINATION TRAINING CURRICULUM (INITIAL / ON THE JOB TRAINING REQUIREMENTS) ................................................................................................. 8

CABIN SAFETY INSPECTOR – RECURRENT TRAINING REQUIREMENTS — .............................. 12

CABIN SAFETY INSPECTOR TYPE TRAINING CURRICULUM -- Scheduled ...................... 13

Operators (Appendix 3) .......................................................................................................................... 13

CABIN SAFETY INSPECTOR TYPE TRAINING CURRICULUM — Non Scheduled ...................... 13

Operators (Appendix 3) .......................................................................................................................... 13


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III

FOREWORD

The following responsibilities of the State of an air operator are explicit within Annex 6, Parts 1 & 3,

to the Convention on International Civil Aviation:

Issue an Air Operator Permit/Certificate (AOP/AOC) or equivalent document which shall be

dependent upon the operator demonstrating an adequate organization, method of control and

supervision of flight operations, training program, and maintenance arrangements consistent

with the nature and extent of the operation specified

Ensure that the operator continues to maintain the requirements which resulted in the

issuance of the AOP/ AOC or equivalent document

In discharge of its responsibilities for regulating air transportation and ensuring safety of

aircraft operations, DGCA has laid down detailed rules, regulations and procedures under

the provisions of Aircraft Act, 1934 and the Aircraft Rules, 1937. The main responsibility for

the safe conduct of the operations and for compliance with the laws, rules, regulations and

directions issued from time to time is that of the operator. These laws and regulations cannot

in themselves provide the operator with comprehensive and detailed instructions on which to

base his operations. The operator should, therefore, develop his own detailed operating

procedures necessary for safety, regularity and efficiency of operations within the frame work

of the laws, rules, regulations, and directions issued by DGCA from time to time. Accordingly,

permits for operating the following types of air transport services are presently issued by

DGCA to applicants who meet the laid down requirements for the specific type of air transport

service:

1. Scheduled Air Transport Service (Passenger)

2. Scheduled Air Transport Service (Cargo)

3. Non- Scheduled Air Transport Service (Passenger)

4. Non- Scheduled Air Transport Service (Cargo)

These permits are equivalent to the Air Operator's Certificate required to be granted by ICAO

member States in accordance with the provisions of Annex 6. Permits for any other special type of

operation can be granted subject to the applicant showing satisfactory capability to undertake the

type of operations. Certification and continuing surveillance go hand in hand. The same government

infrastructure that ensures a valid certification process leading to the issuance of an AOC/ AOP will

provide for an adequate surveillance program and for competent day-to-day operator administration

and oversight.


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IV

This manual is intended to provide detailed instructions for Cabin Safety Inspectors of Directorate

General of Civil Aviation, India, to carry out its flight operations certification and inspection

responsibilities.

For the issuance of an AOP/AOC or equivalent document and is referenced to CAP 3100, 3300 and

3400 Air Operators Certification Manual.

B. S. Bhullar

Director General of Civil Aviation

Issue 2- 31 May 2018

File No: AV/15025/Cabin Safety /CSIHB/2012-CS


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RECORD OF REVISIONS

NUMBER DATE ENTERED ENTERED

BY NUMBER

DATE

ENTERED ENTERED BY

0 24 November,

2016 CFOI

1 19 July, 2017 CFOI

2 May, 2018 CFOI


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CHAPTER 1 – GENERAL

1.1. INTRODUCTION

The Cabin Safety Division is part of the Flight Standards Directorate, Office of the

Director General of Civil Aviation, Government of India.

The Cabin Safety Inspector Manual has been prepared for use by Cabin Safety

Inspectors. The content of the handbook directs the activities of Cabin Safety

Inspectors and provides procedural guidance regarding routine cabin safety tasks.

Each Cabin Safety Inspector must have a thorough knowledge of the contents of

this manual and adhere to the policies and procedures contained herein.

Consistent application of CAR, Cabin Safety Circulars, Aircraft Act/Rules/Policies

and guidelines will enable cabin safety matters to be conducted in a

uniform/standardised manner on a national basis.

1.2. PUBLICATION, DISTRIBUTION & AMENDMENT OF MANUAL

A copy of the Cabin Safety Inspector Manual and amended editions will be available

to all Cabin Safety Inspectors and accessible on the DGCA website.

All Cabin Safety Inspectors to ensure that references are made to the current Cabin Safety

Inspector Manual as available on the DGCA website.

Cabin Safety Inspectors are required to submit suggestions and material for this

manual to be maintained in an updated state meeting all DGCA regulatory

requirements and for incorporating necessary ICAO SARPS as and when needed to

the CFOI Cabin Safety Inspectors along with justification supporting the same.

The Cabin Safety Inspector Manual is reviewed annually or on need basis and amended

accordingly.


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CHAPTER 2 – POLICY AND ADMINISTRATION

2.1. ROLE OF THE CABIN SAFETY DIVISION

The role of the Cabin Safety Division is to develop and maintain regulations,

standards, guidance, policy and inspection criteria on issues relating to safety

and emergency equipment on board passenger carrying aircraft, passenger safety

related operational procedures, conduct inspections based on surveillance analysis,

procedures on cabin crew training, and be involved in certification process of

Operators.

2.1.1. DUTIES AND RESPONSIBILITIES OF CABIN SAFETY INSPECTORS

Cabin Safety Inspectors carry out all the duties of the Division. Cabin Safety Inspectors

ensure the national Cabin Safety Program is managed and implemented in

accordance with DGCA requirements and standards. This is done by monitoring

and periodically auditing different components of air operators training programs and

manuals, safety and emergency equipment and procedure and SEP Instructors.

Oversight is achieved through various inspections. Cabin Safety Inspectors deal directly

with individual operators. Cabin Safety Inspectors must be familiar with regulatory

requirements and confirm compliance through the inspection process.

Key activities include:

Develop Cabin safety policies, procedures through CAR and Cabin Safety

Circulars and their revision.

Provide expert advice and technical guidance on cabin safety requirements and

standards to DGCA

To carry out functions assigned in accordance with CAP 3100, 3300 and 3400/

CAP 3300/CAP 3400 and CAP 8400 for certification of an Air Operator;

To carry out related functions for continuous management of the AOC in

accordance with CAP 3100, 3300 and 3400/ CAP 3300/CAP 3400 and CAP 8400

for the assigned Air Operator(s);

To carry out surveillance of assigned Air Operator as per the laid down

surveillance plan.


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2.2. QUALIFICATIONS

The entry requirements for a Cabin Safety Inspector include:

Higher Secondary (10+2) of a central or state board or higher level of educational

qualification.

Should be a DGCA approved Safety and Emergency Procedures (SEP) Instructor

or should have ten year experience as Cabin Crew.

Operational and management experience with an operator, in addition to extensive

knowledge and skills in their specialty area.

Experience in training program development, design of procedures, instructional

techniques and supervision

2.3. CABIN SAFETY INSPECTOR CREDENTIALS

Official authorization in the form of authorization card under Aircraft Rule and Airport

Entry Pass is issued to Cabin Safety Inspectors pursuant to regulatory requirements.

The cardholder is authorized to exercise or perform such power, duty or function set

forth in the delegation of authority by the Director General Civil Aviation.

Passport/VISA

Cabin Safety Inspectors are required to obtain and maintain a valid Indian passport.

Inspection activity may involve travel to a foreign country that imposes a visa

requirement for entry and/or exit. It is the responsibility of the Cabin Safety Inspector to

ascertain Visa requirements and obtain proper documents prior to international travel.

Health Documents

Inspection activity may involve travel to an area in which certain medical health

precautions are recommended and/or required. It is the responsibility of the Cabin

Safety Inspector to ascertain the need for and to obtain health precautions,

vaccinations and/or medication, and to initiate action as necessary.

Loss or Theft of Documents

It is the responsibility of the Cabin Safety Inspector to report the loss or theft of

any credential or identification cards to his/her administrative officer.

Renewal of Documents

Cabin Safety Inspectors must be aware of the expiry dates of their various identification

documents and travel documents (e.g. passport, visa, Authorisation, AEP), and

must ensure to renew the applicable document(s) prior to its expiration date.


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Safety of Cabin Safety Inspectors

Each Cabin Safety Inspector shall be responsible for his or her personal safety during

the course of official duties at place of work or travel outstation. He/she shall make

own arrangements for travel/stay etc. based on permissible allowances, if any.

2.4. CABIN SAFETY INSPECTOR TRAINING

Cabin Safety Inspectors must be trained in every aspect of his/her duties. Training

will consist of the following:

An initial training (Classroom and On-The-Job) upon joining the Cabin Safety

Division (Appendix 1)

An annual recurrent training (Appendix 2 )

Type training on the type of aircraft for certification / approval process for Schedule /

NSOP (Appendix 3 )

Recurrent training on type of aircraft for certification / approval process for Schedule

/ NSOP (Appendix 4 )

It is imperative that Cabin Safety Inspectors maintain the knowledge and skills

required to fulfill their responsibilities and maintain qualifications. This is

accomplished through attendance at appropriate technical and non-technical training

courses including type training on the type of aircraft to be certified including the

approval process. The approval process would include approval of cabin crew training

manual, acceptance of a training record must be established and maintained for each

Cabin Safety Inspector.

2.5. AMENDMENT OF CIVIL AVIATION REQUIREMENTS

It is the responsibility of the Cabin Safety Division to ensure that DGCA civil aviation

requirements concerning cabin safety are current with advances in technology and

practices in the aviation industry. In order to recommend or change a regulation

or standard, Cabin Safety Inspectors should do the following:

Identify the issue and the recommended change;

Include substantial justification to justify a change to a regulation or standard; and

Forward the information to the Chief Flight Operations Inspector for review.


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The CFOI will:

Review the submitted information;

Determine if an amendment is necessary. In the case of a regulatory amendment,

determine the necessity by performing a risk assessment as required.

Once accepted, draft and submit to the CAR Group.

2.6. PERSONAL ETHICS AND CONDUCT

Cabin Safety Inspectors should be aware that their personal appearance affects

their professional image; therefore, they should adhere to the guidelines below:

On visits to air operator facilities, should dress semi-formally (Jacket/Formal Shirt

and tie (optional) for men, trousers/Indian attire for women).

During training dress should be compatible with the air operator’s practice but should

lean towards formality.

During in-flight inspection, the sight of a non-uniformed person moving in the cabin

can be disturbing to hijack - conscious passengers. For this reason, Cabin Safety

Inspectors should maintain a low profile, dress conservatively, restrict movements

in cabin and wear the Airport Security Pass.

When conducting Inspector duties at an airport, the Airport Security Pass must be

used to follow crew access routes and shall be worn at all times on the ramp and

air-side of the terminal.

The Cabin Safety Inspector must introduce to the senior cabin crew and request

for the PIC to be informed about the surveillance. Entry to the cockpit may not be

required.

While conducting the surveillance the procedures of the operator must be respected

and adhered to. If the Cabin Safety inspectors are located at other bases, they

shall function as per the directions of the Head Quarters.


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CHAPTER 3 – CERTIFICATION OF AN OPERATOR

3.1. PURPOSE OF AOP/AOC

For general information concerning the purpose of an AOP, refer to CAP 3100, 3300

and 3400– Air Operator Certification Manual.

3.2. AIR OPERATOR’S PERMIT

For general information concerning an Air Operator’s Permit, refer to CAP 3100, 3300

and 3400 – Air Operator Certification Manual

3.3. THE FIVE PHASE CERTIFICATION PROCESS

For general information concerning the five phase certification process, refer to CAP

3100, 3300 and 3400 – Air Operator Certification Manual

3.4. CABIN SAFETY INSPECTOR CERTIFICATION RESPONSIBILITIES

The AOCMB, headed by the CFOI, will appoint a team for the certification process. A

certification team is a group of DGCA inspectors appointed to carry out the

inspections and assessments required prior to certifying an applicant as suitable to

hold an AOP. The size of the team will vary according to the size and complexity of

the task(s) involved. The team will be headed by a Project Manager who shall be

responsible for managing the overall certification process and in particular, the

coordination of the activities of operations and airworthiness teams. The team will

consist of inspectors from the following directorates and divisions:

• Air Transport

• Flight Standards

• Airworthiness

• Cabin Safety

• Dangerous Goods

• Air Safety

• Aerodromes

• Personnel Licensing


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Cabin Safety Inspectors perform the initial certification of new operators in all cabin

safety/Training related areas. Inspectors are responsible for reviewing all documents

and evaluating all plans to ensure compliance with DGCA civil aviation regulations,

policy, and procedures. Inspector’s review and recommend approval/acceptance of

manuals and manual revisions related to cabin safety programs. Inspectors may

provide support to other directorates during the certification process as necessary.

Cabin Safety Inspectors are responsible for the evaluation of the following for

AOP applicants/operators:

• Manuals

• Exit Seating Program

• Passenger Briefing Card

• Partial Emergency Evacuation Demonstration

• Emergency Ditching Demonstration

• Proving Flights

• Crew member Training Program and Approval of SEP Instructors

• Applicant’s/Operator’s Training Devices/Facitlities

• Compliance Statement

• Approval/Acceptance of Post Holder- Inflight Services

• Adding an aircraft to an existing AOP

3.5. MANUALS

They are scrutinised/processed as per the requirements as specified in CAR, Section

7, Series M, Part I and other relevant rule positions.

3.6. EXIT SEATING AND BRIEFING PROGRAM

Cabin Safety Inspectors are responsible for evaluating an operator’s exit seating program

in compliance with CAR Section 8 Series O Part V and CAR Section 8 Series O Part VIII.

Each operator shall designate the exit row seating policy for each passenger exit row

seat as per configuration in its fleet in accordance with the CAR and make it a part of the

procedures laid down in the Operations Manual.

3.7. Cabin Safety Inspectors are responsible for evaluating an operator’s Passenger Safety

Information Briefing Card in compliance with CAR Section 2 Series X Part VII.


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3.8. PARTIAL EMERGENCY EVACUATION DEMONSTRATION

For general procedures and guidance for Emergency Evacuation Demonstrations,

refer to CAP 3100, 3300 and 3400 – Air Operator Certification Manual, Appendix I,

Para 19.

During an Emergency Evacuation Demonstration, the CSI will coordinate with

inspectors from other directorates as to who will be responsible for timing the

demonstration. CSIs will observe all Cabin crew attendant procedures including crew

coordination and communications.

CSI will also brief the Cabin crew prior to the demonstration in the aircraft.

3.9. EMERGENCY DITCHING DEMONSTRATION

For general procedures and guidance for Emergency Ditching Demonstrations, refer

to CAP 3100, 3300 and 3400

The emergency ditching demonstration is typically performed after the applicant /

operator has passed Partial Evacuation Demonstration.

Cabin Safety Inspectors and the other inspectors will observe and take notes as to

the t ime taken for inflation of the slide raft/raft, state of the Slide/raft, procedures

followed by the crew and the removal of the slide raft/raft from the aircraft. The crew

will then begin setting up the raft, removing the emergency equipment and stating

what each piece of equipment is used for in the raft during an emergency.

3.10. PROVING FLIGHTS

For general procedures and guidance for Proving Flights, refer to CAP 3100, 3300

and 3400

Proving Flights serve as an evaluation of the airline’s ability to operate under CAR.

This is accomplished through the use of scenarios as a means for evaluation. A scenario

is an event, situation, problem, or series of actions used in testing procedures,

policies and practices. Only one scenario will be presented at a time. The Cabin Safety

Inspector will coordinate with the other Inspectors onboard during any cabin safety

scenario.


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Inspectors initiate a scenario using the following methods: a note containing specific

instructions handed to a Cabin crew; by an inspector acting as a passenger engaging

in some activity; or, by verbal instructions given by a DGCA Inspector while holding

their credential where it is visible.

Inspectors will brief the crewmembers that all scenarios will be treated as the “real

thing” though for the usage of equipment etc the simulation may be conducted. The

crew is not to ask if this is a test. The Inspector occupying the Observer’s seat or

observing at ground facilities will coordinate as needed with company personnel

concerning the status of the proving flight.

The crew is not permitted to ask for help on solving problems. They are to follow

the policies, practices and procedures contained in their manuals.

Inspector will record all scenarios to be entered into the logbook at the conclusion of

the proving flight. The items entered in the logbook will be recorded as DGCA

scenarios to differentiate between scenarios and real logbook entries.

In case of an actual emergency, the Captain and the DGCA inspector occupying

the Observer’s seat will terminate any problem or scenario immediately.

Simulated emergencies will be treated as real. However, communications will be

confined to company frequencies unless directed by the DGCA inspector occupying

the observer’s seat. The simulated emergencies will not involve deactivating items

such as oxygen bottles, fire extinguishers, etc., nor will it involve engine shutdowns.

DGCA personnel will be treated as actual passengers. The inspector occupying

the observer seat is always in inspector status. The Cabin Safety inspector will not

occupy the cabin jump seat.

Company management may occupy cabin seats but may not provide direction to

the crews during any part of the flight unless authorized by DGCA.

Flight Crew/Crewmembers must be briefed that they are not to ask DGCA how they

are doing during the flights. There will be a debrief at the end of the exercise (not

necessarily the same day) by communicating report to the CFOI.

Problems or scenarios are terminated whenever the DGCA finds that the evaluation

has been successfully completed or whenever the DGCA finds that the scenario can no


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longer be completed satisfactorily.

DGCA inspectors may be located at company facilities (e.g., dispatch, maintenance

control stations) to act as observers during Proving Flights.

DGCA inspectors are not permitted to operate the controls of the aircraft (in cabin)

during the Proving Flight.

3.11. CREW MEMBER TRAINING PROGRAM

The Crew member Training Program is examined as per the requirements as specified

in CAR, Section 7, Series M, Part I.

3.12. APPLICANT’S/OPERATOR’S TRAINING DEVICES

Training Facilities and Devices should be approved and periodically inspected by the

DGCA. When evaluating the equipment, inspectors should determine:

The general condition of the equipment;

Required inspections have been conducted, observed discrepancies are recorded

on maintenance logs, and the equipment is in an adequate state of repair; and

Operator's record of evaluations and approval information to ensure compliance.

Inoperative or defective equipment should be properly documented along with the

training events that are affected by the inoperative or defective components.

3.13. COMPLIANCE STATEMENT

For general procedures and guidance for CAR Compliance Statements, refer to CAP

3100, 3300 and 3400

In the assessment of Compliance Statements, Cabin Safety Inspectors will review

Cabin Emergency Equipment to ensure that it coincides with equipment listed in the

Manuals. Additionally, the Inspector will perform a walkthrough of the cabin and conduct

a physical inspection of the equipment.


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3.14. ADDING AN AIRCRAFT TO AN EXISTING AOP/AOC

For specific procedures for adding an aircraft to an existing AOP, refer to CAP 3100,

3300 and 3400

The role of the Cabin Safety Inspector in the event of the addition of an aircraft to

an existing AOP is to review and recommend for approval the following:

The Manuals;

Training Program;

Exit Seating Program;

Carry-On baggage Program;

Passenger Briefing cards;

Inspection of training devices and Cabin Trainers, Training Facilities, classrooms

and Training Records.(if reqd)

Differences training will be required if the added aircraft is of a different series but

the same type.

3.15. APPROVAL PROCESS FOR CABIN SAFETY PERSONNEL, EQUIPMENT, AND

FACILITIES by CABIN SAFETY INSPECTOR

The approval process for Cabin Safety personnel, equipment, and facilities is

described below:

Approval Process for SEP instructor

After following the training procedures as per the training programme approved by

DGCA as mentioned in CAR, Section 7, Series M Part I, Cabin Safety Inspector shall

conduct of assessment.

The operator shall be responsible for maintaining the records of the cabin crew and

SEP instructors and present to Cabin Safety Inspector during inspection.

Approval of Training Facilities

All SEP training shall be conducted only at an approved training facility. Whenever

an operator begins new operations or moves his training facility to a new location,

the operator must make an application seeking approval for the facility. The Cabin

Safety Inspector shall inspect the facility as per the guidelines provided in CAR Section

7 Series M Part I. The report of the inspection will be shared with the concerned


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operator and approval shall be granted if all the requirements are fulfilled. Should the

operator fail to meet the requirements, the Cabin Safety Inspector will outline the

shortcomings to the Operator. The operator will act upon the recommendations/findings

and submit the action taken report to the Cabin Safety Inspector

Approval of Emergency Exit Trainer

The approval process for Emergency Exit Trainer shall be part of the training facilities

approval for the operator. Prior to granting approval, the emergency evacuation trainer

is to be inspected to ensure that the Aircraft type is accurately represented and the

requirements of CAR Section 7 Series M Part I are met.

Approval of Training Manual

All operators shall submit their training manuals for approval by the Cabin Safety

Division as warranted under the CAR Section 7 Series M Part I. The training manual

shall contain all of the training processes regarding the cabin crew. It shall also list all

the procedures that will be followed in the event of a failure of the trainee cabin

crew to attain the minimum prescribed proficiency levels. The Cabin Safety Inspector

shall scrutinize the document and approve the manual after ensuring compliance with

the CAR. All trainings for the operator shall be conducted as per the training manual.

The operator shall submit the CAR compliance checklist for scrutiny based on the CAR.

Cabin Safety Inspectors may conduct periodic surveillance of the training programme

to ensure compliance.

Should the operator fail to meet the requirements, the Cabin Safety Inspector will

outline the shortcomings to the Operator. The operator will act upon the

recommendations/findings and submit the action taken report to the Cabin Safety

Inspector

Approval Letters

Approval letters are issued when it has been determined that all applicable regulatory

requirements and standards have been met.

The following items should be included in a letter of final approval:

Identify the subject of the letter;

Reference the date submission was sent or received;

Identify the regulatory reference(s) for the requirement(s);


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Inform the applicant of the standard(s) used for the evaluation;

Confirm the submission has been evaluated and meets all regulatory requirements

and standards;

Identify the approval(s) being granted; and

Contain the signature of person delegated approval authority

The following items should be included in a letter of conditional approval:

Identify the subject of the submission;




Confirm the submission has been evaluated to receive conditional approval;

Identify that final approval(s) will be issued following a satisfactory inspection of

the training program or specify other condition(s);

Contain signature of person delegated approval authority

Acceptance Letters

When an air operator requests documentation, a letter of acceptance can be issued

for items that must meet a standard but are not required to be approved (e.g. Cabin

Crew SEP manual/QRH). The operator shall submit the CAR compliance.

The following items should be included in the letter of acceptance:





Confirm the submission has been evaluated and meets the requirements of the

standard(s); and

Contain signature of person delegated acceptance authority.

Non-compliance Letters

When a Cabin Safety Inspector determines that an item in a submission (original

or subsequent amendment) does not meet the applicable regulatory requirements

and/or standards, the air operator shall be informed by letter/email.


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The non-compliance letter should contain the following items:



A statement that the submission does not meet regulatory requirements/ standards

and identify the specific regulatory requirements/standard;

Identify deficiencies (this can be an attachment to the letter); and

Notification of any impact this will have on the air operator’s AOP or application for

same, if applicable.

Traceability, Tracking, Review of Checklist

To gain a comprehensive traceability over the observations, CSIs shall notify the

operator, in writing, of the deficiencies found in the contents of the documents submitted

by the operator, also preferably time period for taking remedial action should be intimated

to them in form of review checklist, which are to be appended, pertaining to

UNSATISFACTORY items of respective checklist.

Inspectors Role:

It is important that the date of receipt of document and submission of observations to

operator are to be recorded by the CSI.

As regards to technical evaluation, CSIs are expected to assess their methodology

and content items to ensure adequate compliance and standards before submitting

the final checklist and consistency shall be maintained by CSIs.

All identified deficiencies of document should be addressed and corrected before

presenting of an approval checklist.

Nodal personnel as identified by the operator shall be responsible for resolution and

corrective action in a timely manner. Any delay, in the time lines, thus caused should

be notified to PM.

The CSI shall make recommendations and quote relevant Rule position to correct

identified deficiencies. Operator shall be responsible for correcting deficiencies in a

timely and effective manner. Correcting these deficiencies should be a priority during

the document phase of evaluation. CSIs shall track and record all corrective actions

and the resolution of the deficiencies.

Adequacy and timing of corrective action, same shall be recorded by CSI.

Convey your findings to the operator and obtain proposed corrective action and

deadlines for remedying significant deficiencies.

The CSI shall review and verify the actions taken by the operator pertaining to the

findings.


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Operators Role:

The Operator shall determine what actions to take when corrective action is required

to address deficiencies.

Operator shall ensure necessary corrective actions are taken to eliminate detected

nonconformities.

The Operator shall implement the corrective action plan in a timely manner.

The operator/Nodal shall initiate corrective actions to meet the revised time lines. In

case the same cannot be met, then CSI and PM shall be informed to reach amicably

acceptable revised time lines.


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CHAPTER 4 – SURVEILLANCE

4.1. SURVEILLANCE OF AIRLINES: GENERAL INFORMATION, POLICY AND

PROCEDURES

For general policy and procedures concerning the surveillance of airlines, refer to CAP

8200 – Flight Operations Inspector Manual and Ramp Inspection Manual (CAP 8500).

Cabin Safety Inspectors are primarily responsible for monitoring and evaluating training

programs conducted by air operators to ensure compliance with regulations. Cabin

Safety Inspectors may recommend changes to these training programs including cabin

simulators, training devices, and/or other such equipment. Additionally, Cabin Safety

Inspectors may recommend amendments to previously approved manuals to correct

any conflict with regulatory requirements, eliminate unsafe practices, and/or improve

the specificity of instructions.

The primary surveillance job functions of a Cabin Safety Inspector can be summarized

as follows:

Evaluate training facilities and other training aids to ensure compliance with original

approval and further amendments, if any;

Evaluate operations and facilities by on-site inspections Identify trends which

indicate deterioration in cabin safety functions and recommends corrective action;

and

Participate in cabin safety related incident/accident investigations of air carriers

and air operators within assigned area of responsibility.

4.2. CABIN SAFETY INSPECTOR SURVEILLANCE RESPONSIBILITIES

Cabin Safety Inspectors are responsible for participating in the following surveillance

activities:

Cabin Enroute Inspection

Cabin Safety Inspectors when required can be a part of Main Base

Inspection/Regulatory Inspection

4.3. CABIN ENROUTE INSPECTION

For specific procedures and guidance for the purpose of conducting Cabin Enroute

Inspections, refer to CAP 8200 – Flight Operations Inspector Manual


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4.4. BASE INSPECTION (Operations and training)

For specific procedures and guidance for the purpose of conducting Station Facility

inspections, refer to CAP 8200 – Flight Operations Inspector Manual

4.5. REGULATORY AUDIT INSPECTIONS

For specific procedures and guidance for the purpose of conducting Main Base

inspections, refer to CAP 8200 – Flight Operations Inspector Manual. Regulatory Audits

and base inspections are conducted regularly as part of the annual surveillance plan.

4.6. CABIN SAFETY INSPECTION PROGRAM

DGCA plans an Annual surveillance program to evaluate and ensure the continuing

compliance of all DGCA approval holders.

The Cabin Safety Division provides guidance in planning and executing inspection and

surveillance activities. A high priority is placed on adherence to the inspection and audit

frequency. Monthly inspections are carried out as per the annual surveillance plan. The

plan records the number of inspections planned and reports on the number of inspections

completed. Corrective and preventive actions taken by the respective operators based

on inspections reports are also recorded.

4.7. PERSONAL CONDUCT DURING INSPECTION

While engaged in inspection duty, Cabin Safety Inspectors must follow all DGCA rules

and regulations concerning personal conduct and ethics. Cabin Safety Inspectors shall

not consume any alcoholic beverages for the entire duration of any flights, flight sectors,

or any associated inspection activities.

It is not necessary to conduct a formal inspection when a Cabin Safety Inspector

is traveling on a purchased ticket for the purpose of business, e.g. attendance at a

workshop or meeting. Should the inspector notice any threat to the safety of the

flight, then the Inspector is required to exercise due diligence and bring the condition

to the attention of the office for informal review.

When engaged in inspection activities, the Cabin Safety Inspector will carry:

Commercial airline tickets (where applicable based on authorisation);

DGCA Official Credentials and AEP;


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Inspection forms appropriate for the inspection;

Personal ID documents (medical card, visa, passport, etc.); and

Baggage as required anticipating diversions/unexpected delays, etc.

The Cabin Safety Inspector shall identify him/herself to air operator personnel by means

of their DGCA Official credentials. Inspectors will use tact and diplomacy when exercising

their delegated authority to conduct inspections. When conducting inspections, inquiries,

or audits, Inspectors shall identify themselves to the person in charge, state their

intentions and request access to the applicable aircraft, facilities, and/or documents.

No personal/operator comments (pertaining to the operator and other operators) to be

made by the cabin Safety inspectors).

If, after the presentation of the appropriate credentials, the Inspector is refused access,

the Inspector shall ensure that the person denying the access is aware of the regulatory

requirements concerning surveillance and inspection. It should be made clear that such

denial is contrary to the regulatory requirements. If access is still denied, the Inspector

will obtain the name of the person denying access and substantiating data if available,

leave the premises, contact Chief Flight Operations Inspectorfor further direction.

When visiting an air operator at their facilities, the Cabin Safety Inspector will follow

the air operator’s procedures pertaining to security passes.

Special Purpose Inflight Inspections

A Cabin Safety Inspector may be tasked to conduct a special purpose inspection. Such

special purpose inspections may be required where a serious safety deficiency exists

or documented information indicates that part or parts of an air operator’s operation

are routinely conducted in a manner that is not in accordance with regulatory

requirements.

4.8. GENERAL ON-BOARD INSPECTION PROCEDURES

The main objective of on-board inspections is to observe equipment and procedures

to isolate possible system faults. The system faults may be a result of misinterpretations

of regulatory requirements, air operator procedures, aircraft equipment or a combination

of these factors. A secondary objective is to identify where a cabin crew acted in

non- compliance that resulted from a system fault such as inadequate training. System

faults will often be identified after a series of flights and may involve one or more air

operator.


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To avoid liability, it is strongly recommended that a Cabin Safety Inspector not board

an aircraft unless an air operator employee is on board. The inspection of the aircraft

and equipment, and related discussions with crew members, are important elements

of the inspection but must not disrupt any phase of the operation. Actions by the

Inspector must not diverge crewmember attention from their required duties.

Because of the nature of their duties, Cabin Safety Inspectors are always within sight

of the passengers. Cabin Safety Inspectors will bear in mind that they are

representing DGCA and will use good judgment and refrain from any action that

could embarrass DGCA. Operators shall ensure their inflight personnel cooperate with

CSI for movement in all areas of cabin during enroute inspection.

At times, crew members will wish to discuss issues with the Cabin Safety Inspector. Cabin

Safety Inspectors are to suggest that such discussions take place in a location where

passengers cannot hear the conversation. The inspector should exercise discretion when

responding to crew member questions. Where the questions pertain to procedures, refer

the crew member to the approved procedures contained in the operator’s Manuals.

Items or procedures that are not within the cabin crew member’s jurisdiction to amend

should not be discussed with crew members (e.g. system faults, training, procedures,

assigned location of equipment, etc.). Such findings are to be directed to the air operator

in writing. When any discrepancy is noted and is within the crew member’s capability

to adjust or report, or is the result of cabin crew failure to follow procedure, the

discrepancy will be communicated in writing to the operator concerned.

Crew members often make constructive comments concerning their company’s

operational procedures. Advise them to submit comments to their air operator.

If possible, prior to conducting an inspection, the air operator’s Manuals should be

reviewed to ensure Cabin Safety Inspector familiarity with current company policy and

procedures. The content, number and issue date of the latest amendment should also

be determined.

The Inspector is not required to advise an operator in advance of ramp or en-

route inspections. However, when an en-route inspection is planned on a chartered

flight, prior contact with the air operator may be required to ensure that space is

available. In this case, liaison up to flight time is appropriate in order to monitor changes

in seat availability.


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4.9. TRAVEL AUTHORITY PROCEDURES

Cabin Safety Inspector Travel for In Flight Inspection will be based on Specific authorization

as granted by JDG/CFOI in compliance with ASP requirements. The mode of travel will be

either as ACM/Passenger boarding card as per individual operator’s policy.

Seat Selection Procedures

If possible when issuing the boarding pass the operator may be requested to allocate

aisle seat nearer to the exit (over wing if possible so that the Cabin Safety Inspector

can observe the proceedings without hindrances.

When an inaccurate load forecast for a multi-sector flight results in the displacement

of the Inspector by a revenue passenger or a deadheading crew member, or in

extenuating circumstances when the completion of the in-flight inspection is mandatory

and alternate seating is not available, a Cabin Safety Inspector may occupy an

observer seat in the cockpit if:

The Air Operator has been issued operations specifications authorizing a Cabin

Safety Inspector to occupy an observer seat in the flight deck;

The Inspector has been briefed;

The Inspector displays his/her DGCA Official credentials in a conspicuous location;

and

The Inspector does not distract the crew members from their duties, except where

warranted for safety reasons.

When the Cabin Safety Inspector, conducting an in-flight inspection, occupies a

passenger seat, preferably aisle seat, the Inspector is included in the passenger head

count as a passenger. When the Inspector occupies flight deck observer seat, the

Inspector is added to the crew manifest and identified as “DGCA Safety Official.”

4.10. FLIGHT DECK PROTOCOL

An invitation to occupy a flight deck seat or take-off or landing should be politely refused.

Requests by the flight crew for the Cabin Safety Inspector to go to the flight deck during

the cruise phase of flight should be only for safety related purposes and in accordance

with the air operator’s approved procedures.


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Should the Inspector be required to occupy a flight deck seat for the purpose of continuing

an inflight inspection, the Inspector shall refrain from conversation while the flight crew

monitoring radio transmissions or occupied with other flight deck duties and should be

briefed on:

Operation and use of the seat and restraint system;

Location and use of oxygen system, if applicable;

Location and use of life preservers, if applicable; and

Inspector responsibilities and actions during an emergency.

The Cabin Safety Inspector must observe sterile flight deck procedures when assigned

the flight deck observer seat. The Inspector must remain in the seat until the aircraft is

at 10,000 feet and must return to the seat at the top of descent or by 10,000 feet.

4.11. INSPECTION DEBRIEFING AND REPORTS

Inspection Debriefing

The Cabin Safety Inspector does not conduct a debriefing upon termination of an

inspection. Inspection findings and subsequent debriefing are to be based on regulatory

requirements. The inspection report should specify the regulatory reference that was

not adhered to.

Inspection Reports

Reports are a standardized method of documenting information and findings during

inspection activity. The effectiveness of a report depends on the flow of timely, accurate,

and concise information so that matters requiring attention can be easily identified

and acted upon. All inspection forms must be thoroughly completed and submitted

immediately after each inspection using the appropriate form. If, for any reason, part

of the inspection was not or could not be completed, this should be noted on the form

along with the reason for it. If a Cabin Safety Inspector is out of town, inspection

reports may be submitted immediately through email.

If the report form is insufficient to document all inspection findings, the additional

information is to be provided in an attachment to the report. The attachment should also

identify the air operator and other relevant information related to the inspection.


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Completed inspection reports and any attachments are to be submitted to the Cabin

Safety Division and filed in accordance with directions given. When a regulatory violation

or non-compliance is observed, the Cabin Safety Inspector shall document all the facts

on the inspection form and include supporting information and references. Steps to effect

immediate corrective action and subsequent follow-up with the air operator will be initiated

by the Cabin Safety Division.

When discrepancies or non-compliances are noted on report forms, the air operator is

to be advised of the findings in writing. The correspondence must be thorough and

accurate, and include the following recommended items:

The date and type of inspection;

Identification of aircraft, crew, equipment involved, flight leg if relevant, etc.;

Description of findings;

Specific regulatory references where applicable;

Statement regarding any action taken or debriefing conducted by the Cabin Safety

Inspector at the time of the inspection, if applicable;

Details as to the requirement for corrective action and when that corrective action is

anticipated; and

A request for confirmation of the corrective action taken by the air operator.

Correspondence regarding an inspection should be done promptly to enable the

air operator to investigate and take corrective action.

4.12. PUBLICATIONS

The Cabin Safety Inspector will be provided with a copy of the Cabin Safety Inspector

Manual and its associated amendments (Can be downloaded from the DGCA website).

Cabin Safety Inspector(s) can refer to copy of the Cabin Crew Training Programs/SEP

manual including QRH for each air operator and a library of it to be maintained.

Cabin Safety Inspector may work with the following documents and are readily available

on DGCA website e.g. CAR, AIC, Cabin Safety Circulars (CSC), ASC

OPERATOR MANUALS

Cabin Crew Training Manual

Standard Operating Procedures Manual (SOPs) (If Applicable) Safety Emergency

Procedure Hand book/Manual

Quick reference handbook


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4.13. ANNEXURES

The Annexures 1 to 11 contain checklist to be filled by Cabin Safety Inspectors during

the course of the surveillances/approval processes.

4.14. CABIN SAFETY INSPECTOR INDOCTRINATION TRAINING CURRICULUM

(INITIAL / ON THE JOB TRAINING REQUIREMENTS)

Total Instructional Hrs: 20;00 Self Study Hrs: 20:00

Module 1: International Civil Aviation Organization (ICAO) Standards and Guidance

(Total Instructional Time: 4:00)

Learning

Objective(s)

Students will learn the general structure of international aviation

standards and general rules for cabin safety under Annex 6, Part I.

Completion

Standards

Students will demonstrate knowledge of the Convention on International

Civil Aviation and the standards for Commercial Air Transport as they

pertain to cabin safety.

Reference Material ICAO Annex 6, Part I

Lesson Content

Introduction: General Overview of ICAO

Explain the Convention on International Civil Aviation (1944) and

key documentation:

Article 16 (right to inspect aircraft)

Article 33 (recognition of certificates and licenses)

Explain the establishment of ICAO and key documentation:

Annex 1 (personnel licensing)

Annex 6 (operation of aircraft)

Annex 8 (airworthiness of aircraft)

Discussion: ICAO Standards and Recommended Practices

(SARPs)

Explain the purpose of ICAO SARPs

SARPs are technical specifications established by IACO

Intended to assist States in managing various aspects of their

aviation system


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Explain standards and recommended practices:

Standards are specifications for physical characteristics,

configuration, material, performance, personnel or procedure, the

uniform application of which is recognized as necessary for

safety or regularity if international air navigation and to which

[ICAO] Contracting States will conform in accordance with the

Convention

Recommended practices are specifications for physical

characteristics, configuration, material, performance, personnel

or procedure, the uniform application of which is recognized as

desirable in the interest of safety, regularity or efficiency of

international air navigation and to which [ICAO] Contracting

States will conform in accordance with the Convention

Discussion: General Rules under ICAO Annex 6, Part I

Review general definitions, compliance with laws, regulations, and

procedures, and flight operations

Review general rules on aeroplane instruments, equipment, and

flight documents

Review general rules on cabin crew, security, and dangerous

goods


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Module 2: Overview of Regulatory Requirements


Learning

Objective(s)

Students will learn the regulatory history and structure of the DGCA

and the Civil Aviation Requirements.

Completion

Standards

Students will demonstrate knowledge of the Aircraft Act 1934, the

Aircraft Rules 1937, and the Civil Aviation Requirements as they

pertain to cabin safety.

Reference Material Aircraft Act 1934

Aircraft Rules 1937

Lesson Content

Introduction: DGCA Primary Aviation Regulations

Explain the Aircraft Act 1934:

Purpose

Section 4: Enables Central Government to make rules to

implement ICAO standards

Explain the Aircraft Rules 1937:

System of CARs issued to specify the detailed requirements and

compliance procedures.

Discussion: DGCA Civil Aviation Requirements

Explain the purpose of and organization of CARs

Identified and categorized by subject and job function

Discuss CARs with relevance to cabin safety certification and

surveillance responsibilities

Certification and Surveillance

CAR Section 8 Series O Part II – Operation of Commercial Air

Transport: Aeroplanes

CAR Section 8 Series O Part VII – Requirement for Preparation

of Operations Manual

Training and Licensing

CAR Section 7 Series M Part I – Cabin Crew Training

Miscellaneous

CAR Section 2 Series X Part III – Provision of Medical Supplies

in Aircraft

CAR Section 2 Series X Part VII – Documents to Be Carried On

Board by Indian Registered Aircraft

CAR Section 5 Series X Part I – Safety Hazard: Use of

Mobile/Cellular Telephones inside the Aircraft during Flight

CAR Section 7 Series J Part I – Flight Duty Time and Flight Time


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Module 3: Overview of Cabin Safety Inspector Manual


Learning

Objective(s)

Students will learn the roles and functions of a Cabin Safety Inspector as

described in the Cabin Safety Inspector Manual.

Completion

Standards

Students will demonstrate knowledge of the structure and contents of

the Cabin Safety Inspector Manual

Reference Material Cabin Safety Inspector Manual

Lesson Content Introduction: Cabin Safety Inspector Manual

Discussion: Cabin Safety Inspector Manual

Module 4: Review of 5 Phase Certification Process

(Total Instructional Time:4:00)

Learning

Objective(s)

Students will learn the roles and functions of a Cabin Safety Inspector as

described in the Cabin Safety Inspector Manual.

Completion

Standards

Students will demonstrate knowledge of the structure and contents of

the Cabin Safety Inspector Manual

Module 5: Cabin Safety Inspector Manual

(Total Instructional Time:4:00)

Reference Material Cabin Safety Inspector Manual

Lesson Content Introduction: Cabin Safety Inspector Manual

Discussion: Cabin Safety Inspector Manual

OJT will be conducted as per guidance in CAP 8200 Volume 4 Chapter 1 for all cabin safety

related activities.


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CABIN SAFETY INSPECTOR – RECURRENT TRAINING REQUIREMENTS —

Annual Recurrent (02 days)

Day – 01

Welcome

Introduction to immediate workgroup and other employees, Attendance sheet

(Date and Signature)

Opening address

Module One – DGCA / CSI Functions

Duties and Responsibilities of CSI

Review of previous annual data and analysis

Module Two – ICAO and CAR

Discussion on ICAO

Discussion on amended CAR/circulars

Review of previous circulars and feedback

Module Three – CSI Manual

Data Analysis

Review of CSI Manual

Day -02

Module Four – Certification process

Role of Cabin Safety Inspectors

Module Five – Surveillances

Safety foresight and responsibilities

Enforcement policies and review on amendments in rules and regulations

Module Six – Case Studies

Objective: At the completion of this section the inspector will be able to:

Case study on cabin safety

Review of annual surveillance reports and repeated occurrences


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CABIN SAFETY INSPECTOR TYPE TRAINING CURRICULUM -- Scheduled Operators (Appendix 3)

Course content: As per syllabus in Appendix 2 of CAR, Section 7, Series M, Part I

Duration: On aircraft type based on syllabus as per CAR, Section 7, Series M, Part I

Total Instructional Hrs: Variable

CABIN SAFETY INSPECTOR TYPE TRAINING CURRICULUM — Non Scheduled Operators (Appendix 3)

Course content: As per syllabus in Appendix 2 of CAR, Section 7, Series M, Part I

Duration: On aircraft type with Total Instructional Hrs: 06


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Recurrent training on type of aircraft for Certification/Approval process—Schedule

Operators (Appendix 4)

Course content: As per recurrent syllabus in Appendix 4 of CAR, Section 7, Series M, Part I

Duration: On aircraft type as per CAR, Section 7, Series M, Part I Total

Instructional Hrs: Variable

Recurrent training on type of aircraft for Certification/Approval process—Non

Schedule Operators (Appendix 4)

Course content: As per recurrent syllabus in Appendix 4 of CAR, Section 7, Series M, Part I

Duration: On aircraft type with Total Instructional Hrs: 04