Information Sheet EN021 September 2014 1 of 28 http://www.c2kexchange.net C2k Guest Wireless – Set-up and connecting Overview This information sheet outlines the operation of the Guest Wireless solution that is provided to schools as part of the new C2k Education Network service. This solution allows wireless- enabled devices to connect securely to the Internet based on effective filtered web access controlled by the school. {Click here to view Video Nugget on Learning Exchange} The Wireless Solution The wireless solution is based around the provision of a number of “Meru” wireless access points (WAPs). To ensure the best coverage, please make sure that all the Meru WAPs in school are connected to a live network point and powered on. PWR, LAN, RF1 & RF2 lights should be green and the STAT light blue on the WAP. The C2k Guest Wireless solution enables the connection of both school-owned and personal wireless-enabled devices. Managed C2k laptops Managed C2k laptops do not need to be set up to use the guest wireless network. They will connect automatically through the new Meru wireless access points and require no configuration changes. Managed C2k laptops will connect and function in exactly the same way as with the previous wireless solution. School-owned and personal wireless-enabled devices Schools have control over who can access the Guest Wireless network, and over the Internet filtering that users receive when connected to the network. There are two options for enabling users to access Guest Wireless: For school-owned/shared devices, schools should use one of the two generic accounts provided to each school for that purpose. (please refer to Appendix A on page 8 for more information) For personal devices and one-to-one devices (i.e. school devices that are used by just one person), schools should add the required individuals to the Meru Guest Wireless group. Only individuals in this group will be able to access the wireless network on a personal device. This Information Sheet provides guidance on: enabling access to school users managing filtering for users connecting to the guest wireless network Please note: Devices need to be within range of a WAP in order to pick up a wireless signal.
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C2k Guest Wireless Set-up and connecting€¦ · You may need to attempt to browse to a website first in order to be prompted. 7. You should now be connected to the C2k guest wireless
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Information Sheet EN021
September 2014 1 of 28 http://www.c2kexchange.net
C2k Guest Wireless – Set-up and connecting
Overview
This information sheet outlines the operation of the Guest Wireless solution that is provided to schools as part of the new C2k Education Network service. This solution allows wireless-enabled devices to connect securely to the Internet based on effective filtered web access controlled by the school. {Click here to view Video Nugget on Learning Exchange}
The Wireless Solution
The wireless solution is based around the provision of a number of “Meru” wireless access points (WAPs). To ensure the best coverage, please make sure that all the Meru WAPs in school are connected to a live network point and powered on. PWR, LAN, RF1 & RF2 lights should be green and the STAT light blue on the WAP.
The C2k Guest Wireless solution enables the connection of both school-owned and personal
wireless-enabled devices.
Managed C2k laptops
Managed C2k laptops do not need to be set up to use the guest wireless network.
They will connect automatically through the new Meru wireless access points and
require no configuration changes. Managed C2k laptops will connect and function in
exactly the same way as with the previous wireless solution.
School-owned and personal wireless-enabled devices
Schools have control over who can access the Guest Wireless network, and over the Internet filtering that users receive when connected to the network. There are two options for enabling users to access Guest Wireless:
For school-owned/shared devices, schools should use one of the two generic accounts provided to each school for that purpose. (please refer to Appendix A on page 8 for more information)
For personal devices and one-to-one devices (i.e. school devices that are used by just one person), schools should add the required individuals to the Meru Guest Wireless group. Only individuals in this group will be able to access the wireless network on a personal device.
This Information Sheet provides guidance on:
enabling access to school users
managing filtering for users
connecting to the guest wireless network
Please note: Devices need to be within range of a WAP in order to pick up a wireless
Special arrangements have been made to accommodate school-owned/shared devices (eg
school iPads which will be used by a number of users). For these devices, it is
recommended that the generic school shared device account credentials are used.
There are a number of benefits to these accounts:
They help to simplify the initial set-up and also avoid future difficulties associated with
an individual account password expiring on a shared device.
The generic accounts mean that it is possible to allow Guest Wireless access for
school devices without enabling individual users to connect to the Guest Wireless
network with personal devices.
Using Generic Accounts
Two accounts have been created per school. These are in the format:
<DE number>SD1 and <DE number>SD2 (eg. 1234567SD1 and 1234567SD2).
The passwords for these accounts are available in a Guest Wireless folder in the My
School area of C2k Exchange.
The same account can be used for multiple devices. Unlike personal accounts, the
password for these accounts will never expire.
Once the school shared device account is used to authenticate the connection to the
wireless network, a personal account will be required for every web-browsing session.
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Appendix B – Connecting Guest Devices
Connecting an iOS device (e.g. iPad)
1. Locate and connect to the C2kGuest wireless network. (other C2k networks may be
listed).
2. When presented with the Log In screen below, click “Accept” to accept the terms and
conditions
3. On the following screen, click the button “Click here to install the iOS Network Profile” [NOTE: If you are not prompted to Accept a network configuration profile after tapping the install button, please tap the cancel button at the top right of the screen and then click the install button]
4. Select the “Install” button to install the configuration:
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5. Click “Done”
6. On the following screen, enter your C2K account username and password, and click “OK”. (Use your MY-SCHOOL password if this is different).
7. Internet access should now be enabled.
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Connecting a Windows device
1. Locate and connect to the C2kGuest wireless network
2. Launch the browser and attempt to access the web. The following will appear:
When Accept is selected you will be prompted to login with your C2k Username and
Password:
For personal devices or one-to-one devices (i.e. school devices that are used by just one person), the user should enter their C2k username and password. For shared devices, the generic School Device username should be entered.
3. You will then be prompted to download Smart Connect:
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When prompted, select Run to start installation and then Run at the subsequent Unknown Publisher warning.
4. On the following screen, your username and password should be automatically completed – click the “Start” button
5. On the confirmation screen click “Connect” and then “Close”.
6. Upon opening your browser, the pop-up below will be presented. Enter your C2K account username and password. [NOTE: Your user name must be preceded with “c2ken\”]
7. You will now be connected to the Internet and able to browse.
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Connecting a MacBook
It is recommended that you restart your MacBook before starting to connect to C2k Guest Wireless
1. On the top right of your screen, select the WiFi icon as indicated, and from the drop-down menu, select the “C2kGuest” network:
An Acceptable Use Policy screen may appear at this point – close this screen – DO NOT click Accept or Reject at this point.
2. Open your Safari browser
3. When the Join “C2kGuest” screen appears, click the “Accept” button to agree to the terms and conditions of the Acceptable Usage Policy:
4. At the Login prompt:
- enter your own details if the laptop is for individual use and you are a member of the wireless group; or
- enter your school generic account details on the login screen if this is a shared school device.
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5. On the next screen, select “Click here to install the OS X configuration profile”. A SmartConnect file should be downloaded.
6. Select the “Downloads” icon, and select “Smart Connect” from the drop down list
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7. Click the “SmartConnect” icon to run the download
8. At the Security Warning, click “Open”
9. At the Meru Networks screen below, your login details should be pre-populated. Click the “Start” button
10. You will be prompted to enter your MacBook Administrator Password (not your C2k Username and password) to authorise changes to your System – enter these and select “Update Settings”:
Please note, you may be prompted to enter your password 8 or more times.
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11. On the next screen, click the “Connect” button
12. At the confirmation screen below, click the “Close” button
13. Finally, open your Safari browser and browse to any website. When prompted enter your C2K username and password. If you wish, tick Remember this password in my key chain.
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Connecting Android devices
A solution for the connection of Android devices is currently in test.
Connecting a Microsoft Surface RT
In order to connect a Surface RT device to the Guest Wireless network, Capita need to
undertake some specific set-up for a school.
Please contact the C2k Service Desk to request the connection for Surface RTs.
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Appendix D - Advice/Guidance
Optimising the wireless network:
Schools may find that it takes some time and experimentation to achieve the optimum
wireless coverage using the Meru wireless access points. The wireless access points may
be moved as required and consideration should be given to wall-mounting the wireless points
once their final location has been decided upon. Further information on managing the
wireless access points can be found in information sheet EN008 available on C2k Exchange.
Services available through Guest Wireless
At this stage, the Guest Wireless service enables access to the Internet and associated
online services only. There will be no access to C2k-provided curriculum/productivity
software.
Filtering
As this is a secure filtered network, it is very likely that some apps on various devices may
not always work or display correctly. In the same way as some websites are blocked by
filtering, some apps may be similarly affected.
Apple TV/Screen Mirroring
At present, Apple TV cannot be used with the C2k system but a solution is due soon.
Capita MITS will be offering options through the managed service catalogue enabling
schools to manage mobile devices.
Android devices
Please note, Android devices have not yet been certified for Guest Wireless use. Further
updates will be provided in due course.
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Appendix E - Connecting a personal device to the C2k Guest Wireless network
General Instruction sheet for users with guest devices
Overview
The C2k Guest Wireless network allows users with their own devices, who have been given
permission by the school, to connect to the Internet.
There are two steps to connecting to the wireless network: Authenticating the device and
then authenticating the Internet session. The first step is only required on first connection
and involves authenticating and then downloading a small software applet called Smart
Connect, which configures the connection to the C2k network.
To connect to the C2k Guest Wireless Network and enable Internet access:
1. On your device, locate and connect to the C2kGuest wireless network.
2. Launch the browser
On first connection only:
3. Read and Accept the Terms and Conditions set out in the Acceptable Use Policy
4. When prompted, enter your C2k username and password.
5. Download and install SmartConnect: Instructions for download and install may vary
by device/browser.
6. Return to your browser and enter your C2k username and password when prompted.
You may need to attempt to browse to a website first in order to be prompted.
7. You should now be connected to the C2k guest wireless network
Should you have any difficulties connecting to the C2k Guest Network, please contact
your C2k Manager in school in the first instance.
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Appendix F: Troubleshooting
Ensure your users have been added to the “Meru Guest Wireless” security group
o Refer to Pages 2-4 for more information
o Please allow 24 hours after adding users to the group to allow for replication
to occur.
Ensure your users are connected to the correct network SSID “C2KGuest” from the
available wireless networks
o Refer to Page 6 for more information
Ensure the Time and Date on your wireless device is up to date and current.
Ensure your Wireless Device is set to receive IP addresses via DHCP.
o Consider if the device has a static IP address. It may be for a valid reason to
access another type of resource such as a home network.
Consider any security applications installed on your wireless device such as McAfee,
Symantec or AVG that may be restricting access to unknown networks.
o Ensure solutions such as Parental Controls are not restricting access.
Consider any firewall applications installed on the Wireless device to ensure they are