C11 5 WHYS - UNaLab

Inspiration CardCo-Creation

Format of the Tool• Workshop

C11 5 WHYS

Objectives (What is the tool used for?)Idea Generation Stakeholder & Citizen Engagement Need finding Planning & Development Evaluation Learning

Facilitation LevelMedium

Group Size10000

TimeframeMinutes 30

Description

By repeatedly asking the question “Why” you cancome to the root of the problem. The apparentreason for a problem will lead you to anotherquestion. Even though this technique is called 5whys, you might have to ask “why” fewer ormore times to get to the root of the problem

MaterialsExcel spreadsheet table

BenefitsAnalysis technique that is simple to useHelps determine the cause of a problemIdentify the root of the problem

Source © Karn G. Bulsuk

Pexels

http://unalab.eu/_Inspiration-Cards/en/taxonomy/term/416



C8 AMBITION SETTING



TimeframeDays 3

Description

The aim of this vision created workshopmethodology is to set the ambitions for a projecta city is working on. Ambitions of theparticipating cities are defined and refined in aco-creation process, using existing policydocuments as a basis for workshops. The cityselects two focus areas and correspondingambitions for each area.

MaterialsPolicy DocumentsCanvasSticky notesMarkers

BenefitsAmbition DefinitionStakeholder Involvement.Strategy Development

Source TU/e Technische Universiteit Eindhoven University of Technology

Pexels



Format of the Tool• Online platform (ICT)

C3 CO-CREATION ARENA


Facilitation LevelLow

Group Size34

TimeframeMinutes 20

Description

Co-creation arena is an online platform forstakeholder engagement. Through the platformcitizens can collaborate with the municipality andreport underlaying problems happening in theircity. With the platform, citizens can alert themunicipality of problems and work together ondefining a suitable Nature Based Solution.

MaterialsPC with internet connection

BenefitsShared responsibility.Stakeholder Involvement.Transparency.

Source Engineering

UNaLab Innovation Arena (Engineering)



Format of the Tool• Template

C14 I LIKE, I WISH, WHAT IF



Group Size2-100

TimeframeMinutes 15-30

Description

It is a simple feedback tool through which youcan gather general impressions on a workshop ora problem area in a city.

MaterialsPrinted forms or a whiteboardSticky notesMarkers

BenefitsEasy to facilitateEasy to understand with little to no priorexplanationQuickly receive feedback

Source https://public-media.interaction-design.org/pdf/I-Like-I-Wish-What-If.pdf

Pexels




C15 IDEA DASHBOARD



Group Size1-15

TimeframeMinutes 30-40

Description

It is a tool that enables you to simply articulateyour idea or solution at an early stage. Capturinga few details on a sheet or a whiteboard can helpyou think through some of the basic details ofyour idea. The tool can also be used to compareviews among different team members and helpsthe team to align.

MaterialsA0 poster or a whiteboardMarkers

BenefitsAdapting or improving an ideaHelpful tool used during the brainstormingsessionIt allows all participants to contribute torefining the idea

Source Stanford University, School of Design

Pexels




C7 LEGO SERIOUS PLAY


Facilitation LevelHigh

Group Size1 table facilitator per groups of 5 people.

TimeframeHours 1 per question

Description

A hands-on, minds-on serious game whereparticipants are posed with challenges, to whichthe answers are built using Lego bricks: building3D models of your thoughts. The workshop isbuilt on a tried and tested process of building,sharing and reflecting, creating an equal playing,thinking, sharing and learning ground for allparticipants. Through this process of building andsharing Lego models and their stories, insights,and meaningful discussions are conducted toaddress serious challenges.

MaterialsThe warm-up skills building exercises at thebeginning (20-30 minutes) are a must andtable facilitators must be trained.Presentation SlidesPost-its & pensTimerLegos

BenefitsIdea development.Scenario BuildingSharing values and behaviours.Strategy DevelopmentVision creation

Source https://www.lego.com/en-us/seriousplay

Pexles




C4 NBS IMPACT SIMULATION TOOL



Group Size1 for desktop application 3-4 for touch tableversion

TimeframeMinutes 10

Description

Enables stakeholders to visualise and discuss thepotential direct and indirect environmental, socialand economic impacts of user-defined nature-based solutions (NBS) for urban global changeadaptation. This ICT tool is used to measureimpact in a selected city. On the online platform,a user is able to select a city and a scenario theywant to analyse.

MaterialsPC with Chrome browser

BenefitsStakeholder Involvement.

Source http://unalab.eng.it/CockpitSelection/

UAV




C2 NBS VALUE MODEL



Group Size1-7 people.

TimeframeMinutes 15-30 per NBS

Description

This tool is used to identify potential beneficiariesof a proposed NBS intervention, to learn abouttheir individual benefits, and to use thisknowledge to identify potential alternativefinancing options for NBS. It thereby "translates"ecosystem service functions to individualbenefits of different actors.

MaterialsComputer for individual use.A large screen for groups.Value Creation Inspiration Cards for use inworkshops

BenefitsAlternative financing strategies.Stakeholder Identification.Understanding of NBS benefits.

Source Fraunhofer IAO

NBS Benefit Types




C10 ROADMAPPING



TimeframeDays 2-4

Description

The aim of this workshop methodology is todevelop roadmaps for the desired futurescenarios of cities. A desk study is done to collectavailable information on technological options.Experts from industry, knowledge institutes andgovernments are invited to workshops to sharetheir views on future possibilities.

MaterialsSticky notesA boardMarkers

OutcomeNBS Roadmap

Source TU/e / Fraunhofer IAO

Tu/e




C22 SIX THINKING HATS



TimeframeHours 1,5

Description

Six Thinking Hats is a tool for group discussionand individual thinking involving six colouredhats. "Six Thinking Hats" provide ways for groupsto plan thinking processes in a detailed andcohesive way, and in doing so to think togethermore effectively.

MaterialsSix hatsSticky notes

Source http://www.debonogroup.com/six_thinking_hats.php

Pexels




C6 SYSTEMIC DECISION SUPPORT TOOL (SDST)



Description

A scenario simulation tool that allows for theassessment of the potential social, environmentaland economic impacts, benefits and co-benefitsof nature-based solution (NBS) in the face ofpopulation growth and/or climate change. Itbuilds on climate models and city specific dataand has been developed by the University ofAveiro.

MaterialsComputerConnection to internetData Sources and Programmer

Source

UAV




C17 THE ACTORS MAP



Group Size5-10

TimeframeHours 1,5-2

Description

The actors map is used at the beginning of theco-creation process in order to identify thedifferent actors and their relationship betweeneach other. It depicts key individuals andorganisations that influence a topic, allowinginsight into the players within a system.

MaterialsA0 poster of the actor’s mapmarkerssticky notesfiguresOptional: a set of pre-populated sticky notes (tobe developed during the preparation process)

BenefitsDisplays relative position of actors within asystemIdentifies opportunities to improve performanceof an organisationSupports visualization of communities

Source ©FSG

Pexels



Format of the Tool• Game

C21 THE CITIZEN PARTICIPATION LADDER



TimeframeHours 1

Description

The Citizen Participation Ladder is a tool tosupport cities in their aim to involve citizens intheir NBS co-creation process. The Ladder offerscity representatives and urban practitioners aground to identify what degree of participationcitizens have, and how to escalate to a higherlevel in the Ladder.

MaterialsA0 canvas, post-its

BenefitsIncreased citizen participationIncreased sense of social ownershipShared responsibility.Stakeholder Involvement.

Source ENoLL

Pexels



Format of the Tool• Canvas

C13 THE EMPATHY MAP



Group Size1-5 people

TimeframeHours 1,5

Description

An empathy map is used to articulate what weknow about a particular type of user. Itexternalizes knowledge about users in order to 1)create a shared understanding of user needs,and 2) help in decision making. The empathymap is divided into four quadrants – “Says”,“Thinks”, “Does” and “Feels” with the userpersona in the middle. The map provides aglance into who is a user as a whole. Theempathy map can capture one user or can reflectmultiple users.

MaterialsA0 poster or a white boardSticky notesMarkers

Source

UX Booth




C5 UNALAB KNOWLEDGE BASE



Group Size1

Description

A database which gathers and organises NBSrelevant knowledge from UNaLab and otherresearch projects (incl. case studies). It allows toperform key based searches and filter contentaccording to user needs.

MaterialsChrome browseComputer

Source Engineering

Pexels



Format of the Tool• Game

C19 URBAN LIVING LAB PLAYGROUND: THE GAME



Group Size5-6

TimeframeHours 1,5

Description

This is an interactive game through which playerswill co-create a storyline to fight against acommon climate-related challenge affecting ourcities today. By exploring an unusual group ofurban stakeholders – a pregnant woman, a localbusiness owner, or the mayor of a city– , and thedifferent Urban Living Lab personnel, players willhave to make use of a wide range of co-creationtools to bring the city together and address thischallenge through collaboration.

MaterialsPlaying boardPlaying cardsMarkers

OutcomeULL knowledge

BenefitsLearning about a wide range of co-creationtools and methodsLearning about an Urban Living Lab in asimulated real-life environmentLearning about how co-creation works whenaddressing complex urban challenges anddeveloping nature-based solutions in cities

Source ©ENoLL

ENoLL




C1 URBAN SYSTEMS ASSESSMENT



Group Sizevariable

TimeframeWeeks 2-4

Description

The Urban Systems Assessment is a co-creativeprocess which aims at understanding the statusquo of an urban system and based on thisknowledge develop targeted interventions toimprove its sustainability performance andachieve underlying city goals. In UNaLab itfocusses on the area of nature-based solutionsand urban resilience. It is based on theMorgenstadt City Lab Methodology and involvesoffline data analysis as well as an on-siteassessment.

BenefitsIdea development.Identifies opportunities to improve performanceof an organisationStakeholder Involvement.Strategy DevelopmentUnderstanding the profiles of stakeholders,their beliefs, expectations and relations

Source Fraunhofer IAO

Fraunhofer IAO




C23 USER PERSONAS



TimeframeHours 1

Description

The persona is a tool designed to help youvisualise and better understand your users. It isthe starting point of your problem explorationjourney. The key to completing a persona isrealising that it’s never finished. You will becontinuously updating it as you gather morestories and insights from your interactions withreal users.

MaterialsPersona templatesPens

Source https://www.boardofinnovation.com/tools/persona/

Pexels




C18 VALUE PROPOSITION CANVAS



Group Size5-10

TimeframeHours 1

Description

The Value Proposition Canvas is a tool which canhelp ensure that a product or service ispositioned around what the customer (citizen)values and needs.

MaterialsThe canvas printed on a A0 posterMarkersPens

OutcomeProduct value

BenefitsA simple way to understand customer needsBetter understanding of how to design productsand services that are desired by customers /citizensEnsures a fit between a product and a market

Source © Osterwalder

Stratgyzer




C9 VISION DEVELOPMENT



TimeframeDays 3

Description

The purpose of the Vision DevelopmentWorkshops is to define the desired futurescenario for a city for the long term. It is a seriesof workshops with policy makers, strategydevelopers, internal and external experts. Localstakeholders (companies, citizens, public andprivate organisations, and knowledge institutes)are invited to take part. In the workshops thecities ambition is challenged with the drivers forchange, that result from expert research. Avisualiser captures the rich discussio

BenefitsStrategy DevelopmentVision creation

Source TU/e Technische Universiteit Eindhoven University of Technology

Pexels
