COMMUNICATION HELP FOR OUTPATIENTS WITH LEARNING DISABILITY Monica Freeman Chief Physiologist Dept of Clinical Neurophysiology Dorset County Hospital
Jan 12, 2016
COMMUNICATION HELP FOR OUTPATIENTS WITH LEARNING DISABILITY
Monica FreemanChief PhysiologistDept of Clinical NeurophysiologyDorset County Hospital
WHAT IS THIS?
A short form to send with OP appointment letter to patients with LD
Patient-centred, suitable for adults and children
Easy to complete Brought to the OP appointment Kept with the test paperwork or put in notes
WHY IS THIS FORM USEFUL?
At-a-glance information to help understand the patient quickly
Everyone with learning disability is different
Suitable for any department
Helps patient and carers feel “listened to”
WHAT IS THE OUTCOME?
Improved OP patient experience for people with learning disability
Best possible test results are achieved
Consistent approach to each individual
Reduced stress of hospital visits
OTHER SOURCES OF WRITTEN INFORMATION
Access to notesPAS alertsRequest form or referral letterYellow Book
WHAT ARE WE DOING ALREADY?
Allowing extra time for appointment Extra staff to help Pre-planning and telephoning patients Adapting test environment This is Me form
THIS ISN’T A SUBSTITUTE FOR.................
Pre-appointment planning Telephone conversations The interpersonal skills and experience we all
have already
The person who helped me with this form is:
Relationship to patient:
Today’s date is:
Monica Freeman October 2012
ANY QUESTIONS? Would you use this form?
Could it be useful in your department?
Any other feedback and questions
Thank you for listening Monica Freeman
Chief PhysiologistDept of Clinical Neurophysiology
Dorset County Hospital