Buy or Build Buy or Build (or customize or (or customize or outsource)? outsource)? The answer is yes! The answer is yes! Marianne Colgrove – Reed Marianne Colgrove – Reed College College Dave Smallen – Hamilton Dave Smallen – Hamilton College College
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Buy or Build (or customize or outsource)? The answer is yes! Marianne Colgrove – Reed College Dave Smallen – Hamilton College.
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Buy or BuildBuy or Build(or customize or (or customize or
outsource)? outsource)? The answer is yes!The answer is yes!
Process eliminationProcess elimination Process automationProcess automation
Strategic Value
Market MaturityFunctionality
relative to need
Low
High
Low High
Buy/Outsource
Build
Buy and don’t modify
or Build
(resource issue)
??Other factors
Key Decision FactorsKey Decision Factors
Other Decision FactorsOther Decision Factors
Resource requirements Resource requirements ($$ and personnel)($$ and personnel) Cost of integration Cost of integration (ERP, LDAP)(ERP, LDAP)
Time pressure Time pressure Institutional standards Institutional standards (e.g. LDAP, SQL)(e.g. LDAP, SQL)
Personnel talentPersonnel talent Level of riskLevel of risk Technical complexityTechnical complexity (e.g. modular vs. integrative)(e.g. modular vs. integrative)
Uniqueness of policies & practicesUniqueness of policies & practices
DriversDrivers1974 – 2004…1974 – 2004…
1974 1990
HR/Payroll
Outsource Buy Build
-Efficiency-Lack of time pressure-Automation-Maturity of technology
Other Info Systems
2000 2004
(Datatel)
Alumni Community
Process elimination IntegrationFunctionality Strategic directionTime pressure CompetitionPredictable costs/ delivery?
-Computing out of the cellar-Modules from various sources-Customization necessary
Admin modules
2000 2004
Banner (finance, student, A/D)
Alumni Directory
The Web era Getting data out --> interaction Decentralization --> self service
-Integration-Standard database
Web site (external focus)
??
2001 2002 2003 2005
Student Information Gateway
HR
Course Registration
Admission search web
A/D web & datamart
Reed ExamplesReed Examples
BuildBuild– Student Information Gateway & Course Student Information Gateway & Course
Registration (collaboration with Oxy)Registration (collaboration with Oxy)– Alumni DirectoryAlumni Directory
AcquireAcquire– Banner Web for Alumni/DevelopmentBanner Web for Alumni/Development– and A/D Datamartand A/D Datamart
Student GatewayStudent Gateway
Faculty & registrar prioritiesFaculty & registrar priorities Little convergence with Banner Little convergence with Banner
productsproducts No interest in changing practicesNo interest in changing practices Highly modularHighly modular Grant-fundedGrant-funded Opportunity to trade with Oxy Opportunity to trade with Oxy
Alumni Directory Alumni Directory (ReedLink)(ReedLink) Bad experience outsourcing surveyBad experience outsourcing survey Facilitate data updateFacilitate data update Not about fund-raisingNot about fund-raising Highly modular, expandableHighly modular, expandable Shares some services with GatewayShares some services with Gateway
(e.g. Career Services, email (e.g. Career Services, email forwarding)forwarding)
Now reconsidering some outsourcing Now reconsidering some outsourcing
Alumni/DevelopmentAlumni/Development
Executive reporting for developmentExecutive reporting for development Highly ad-hoc queries, on the roadHighly ad-hoc queries, on the road Timeline - “yesterday”Timeline - “yesterday” Complex table structureComplex table structure Highly integrativeHighly integrative Web for Alumni/DevelopmentWeb for Alumni/Development Alumni/Development datamartAlumni/Development datamart
Alumni/DevelopmentAlumni/Development
Two-year implementationTwo-year implementation Dedicated new staff lineDedicated new staff line Server with second Oracle instanceServer with second Oracle instance Not necessarily faster, but feels betterNot necessarily faster, but feels better Both staff and infrastructure bring Both staff and infrastructure bring