Business Value and Customer Benefits Derived from High Maturity CMMI sm Technology Conference and User Group November 2002 Alan Pflugrad Northrop Grumman Information Technology Defense Enterprise Solutions (DES) Chair, DES Engineering Process Group Executive Manager, Systems and Process Engineering Email: [email protected]Phone: (703) 883-5128
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Business Value and Customer BenefitsDerived from High Maturity
CMMIsm Technology Conference and User GroupNovember 2002
Alan PflugradNorthrop Grumman Information TechnologyDefense Enterprise Solutions (DES)Chair, DES Engineering Process GroupExecutive Manager, Systems and ProcessEngineeringEmail: [email protected]: (703) 883-5128
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Discussion Purpose and Agenda
• Purpose:– Communicate business value and customer benefits derived from an
application of “high maturity” system/software engineeringprocesses, and
– How an integrated process framework helps• Discussion Agenda
– Business Value/Customer Benefits & Process Highlights– Quality and Process Goals– Quality and Process Performance– Process Highlights
– Integrated Process Improvement (CMMI)• Limit – 40 minutes including questions
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Organizational and ProjectQuantitative Management Process Overview
Projects select relatedgoals & measurementsfor each life cycle phase. Projects check performance
against project goals andbusiness objectives.
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66DES management checksorg and project dataagainst DES goals (processcapability baseline).
11 DES management selects quality andprocess goals & measurements
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DES Process and Quality Measures
Acronym Measurement ProcessCPIm Cost Performance Index monthly Earned Value SystemSPIm Schedule Performance Index monthly Earned Value SystemEPVPm ETC Performance Variance Percentage monthly Earned Value System
or other financial processDDr Defect Density from Peer Review Peer Review (all Life Cycle
Stages)DDt Defect Density from Test & Operations Test
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DES Business Objectives DES Process & Quality Performance Goals Annual Operating Plan Collective across participating projects Achieve revenue and margin objectives
1. Achieve Cost Perf. Index = 1 ± 5%
2. Achieve Schedule Perf. Index = 1 ± 5%
3. Achieve Est-To-Complete-Var = 0 ± 5%. 4. Achieve 5% improvement in Defect Density
for each life cycle phase.
Improve customer satisfaction rating
1. Achieve Cost Perf. Index = 1 ± 5%. 2. Achieve Schedule Perf. Index = 1 ± 5%. 3. Achieve Est-To-Complete-Var = 0 ± 5%. 4. Achieve 5% improvement in Defect Density
for each life cycle phase.
Process/Quality Improvements supportOrganizational Business Objectives