Customer Service Creating and Sustaining a Customer-focused Organization Customer Advocacy: Communicating to Build Trusting Customer Relationships Customer-driven Process Improvement: Identifying Customer Needs Customer Service Confrontation and Conflict Customer Service Fundamentals: Building Rapport in Customer Relationships Customer Service Over the Phone Developing Your Customer Focus Essential Skills for Professional Telephone Calls Performance Management Leadership Essentials: Motivating Employees Management Essentials: Confronting Difficult Employee Behavior Management of People: Total Rewards Performance Appraisal Essentials (3-course series) Safety Active Shooter: Preparation, Warning Signs and Survival Emergency and Disaster Preparedness (+Spanish) First Aid: Basic Globally Harmonized System of Classification and Labeling of Chemicals (GHS) Introduction to OSHA Promoting a Substance-free Workplace Slips, Trips and Falls (+Spanish) Workplace Security Awareness Wellness Optimizing Your Work/Life Balance: Taking Control of Your Stress Preventing Identity Theft Workplace Skills Are You Listening to Your Customers? Dealing with Common Meeting Problems First Time Manager: Understanding a Manager's Role Interpersonal Communication (3-course series) Listening to Improve Conversation Workplace Conflict: Recognizing and Responding to Conflict Communications Business Writing: Know Your Readers and Your Purpose Essential Skills for Professional Telephone Calls Handling Difficult Conversations Effectively Listening Essentials: The Basics of Listening Using E-mail and Instant Messaging Effectively Compliance for Employees Bullying and Violence in the Workplace Cybersecurity: Practical Steps to Avoid Risk Business Ethics Global Diversity HIPAA for Non-medical Employers, or HIPAA—Privacy Rule for Business Associates Sexual Harassment Prevention for Employees Workplace Harassment Prevention for Employees—version 2.0 (Title VII) Compliance for Managers A Manager's Guide to Diversity, Inclusion and Accommodation Bullying and Violence in the Workplace Business Ethics Cybersecurity: Practical Steps to Avoid Risk Global Diversity EEO and Lawful Hiring FMLA Leave and More: An Overview of Legally Protected Leave HIPAA—Privacy Rule for Business Associates HIPAA—Security Rule for Business Associates Privacy and Information Security Sexual Harassment Prevention for Employees Sexual Harassment Prevention for Managers and Supervisors— California AB 1825/2053 (+Spanish) Wage and Hour Awareness for Managers Workplace Harassment Prevention for Employees—version 2.0 (Title VII) Workplace Harassment Prevention for Managers—Multi-State Edition, version 2.0 Workplace Management: Employment Laws and Regulations Every industry has different compliance and employee development needs. At ThinkHR, we want to guide you through it. Below is a list of training courses commonly taken in your industry. Every industry has different compliance and employee development needs. At ThinkHR, we want to guide you through it. Below is a list of training courses commonly taken in your industry. BUSINESS SERVICES TRAINING COURSES BUSINESS SERVICES TRAINING COURSES © 2017 ThinkHR March 2017 Edition: 02.0317 thinkhr.com
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Customer Service Creating and Sustaining a Customer-focused OrganizationCustomer Advocacy: Communicating to Build Trusting Customer Relationships Customer-driven Process Improvement: Identifying Customer NeedsCustomer Service Confrontation and ConflictCustomer Service Fundamentals: Building Rapport in Customer RelationshipsCustomer Service Over the Phone Developing Your Customer FocusEssential Skills for Professional Telephone Calls
Performance Management Leadership Essentials: Motivating EmployeesManagement Essentials: Confronting Difficult Employee BehaviorManagement of People: Total RewardsPerformance Appraisal Essentials (3-course series)
Safety Active Shooter: Preparation, Warning Signs and SurvivalEmergency and Disaster Preparedness (+Spanish)First Aid: BasicGlobally Harmonized System of Classification and Labeling of Chemicals (GHS)Introduction to OSHAPromoting a Substance-free Workplace Slips, Trips and Falls (+Spanish)Workplace Security Awareness
Wellness Optimizing Your Work/Life Balance: Taking Control of Your Stress
Preventing Identity Theft
Workplace Skills Are You Listening to Your Customers?Dealing with Common Meeting ProblemsFirst Time Manager: Understanding a Manager's RoleInterpersonal Communication (3-course series)Listening to Improve ConversationWorkplace Conflict: Recognizing and Responding to Conflict
Communications Business Writing: Know Your Readers and Your Purpose
Essential Skills for Professional Telephone Calls
Handling Difficult Conversations Effectively
Listening Essentials: The Basics of Listening
Using E-mail and Instant Messaging Effectively
Compliance for Employees Bullying and Violence in the Workplace
Cybersecurity: Practical Steps to Avoid Risk
Business Ethics
Global Diversity
HIPAA for Non-medical Employers, or
HIPAA—Privacy Rule for Business Associates
Sexual Harassment Prevention for Employees
Workplace Harassment Prevention for Employees—version 2.0 (Title VII)
Compliance for Managers A Manager's Guide to Diversity, Inclusion and Accommodation
Bullying and Violence in the Workplace
Business Ethics
Cybersecurity: Practical Steps to Avoid Risk
Global Diversity
EEO and Lawful Hiring
FMLA Leave and More: An Overview of Legally Protected Leave
HIPAA—Privacy Rule for Business Associates
HIPAA—Security Rule for Business Associates
Privacy and Information Security
Sexual Harassment Prevention for Employees
Sexual Harassment Prevention for Managers and Supervisors—
California AB 1825/2053 (+Spanish)
Wage and Hour Awareness for Managers
Workplace Harassment Prevention for Employees—version 2.0 (Title VII)
Workplace Harassment Prevention for Managers—Multi-State Edition,
version 2.0
Workplace Management: Employment Laws and Regulations
Every industry has different compliance and employee development needs. At ThinkHR, we want to guide you through it. Below is a list of training courses commonly taken in your industry.
Every industry has different compliance and employee development needs. At ThinkHR, we want to guide you through it. Below is a list of training courses commonly taken in your industry.
BUSINESS SERVICES
TRAINING COURSESBUSINESS SERVICES
TRAINING COURSES
© 2017 ThinkHR March 2017Editi
on: 0
2.0
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thinkhr.com
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