Business Productivity & Business Skills CATALOG January - December 2019
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Business Productivity& Business SkillsCATALOG
October - December2015
January - December
2019
Learn morewww.NetComLearning.com
ContentsAdvanced Business Writing ...................................................................................................................................... Advanced Communication Skills...............................................................................................................................Advanced Sales: Prospecting, Qualifying, and Completing......................................................................................Agile - Agile Business Analyst...................................................................................................................................Agile - Introduction To Agile.......................................................................................................................................Agile - PMI ACP Agile Practitioner Certification Exam Prep ......................................................................................Applying Leadership Principles..................................................................................................................................Appraising Performance.............................................................................................................................................Business Process Analysis........................................................................................................................................Business Processes In Financial and Management Accounting................................................................................Change Management For Employees.......................................................................................................................Change Management For Managers ........................................................................................................................Clear and Creative Thinking......................................................................................................................................Coaching Essentials..................................................................................................................................................Coaching For Results................................................................................................................................................Communicating Across Cultures................................................................................................................................Creating And Maintaining Life Balance.....................................................................................................................Critical Thinking..........................................................................................................................................................Customer Service Via Phone And Email ...................................................................................................................Developing And Presenting Successful Training For Non-Training Professionals ....................................................Developing Yourself As A Leader ..............................................................................................................................Effective Business Writing..........................................................................................................................................Effective Communication, Presentation And Business Writing For Success.............................................................Effective Contract Negotiation For IT Managers........................................................................................................Effective Facilitation Skills..........................................................................................................................................Effective Management...............................................................................................................................................Effective Presentations..............................................................................................................................................Effectively Managing Technical Teams......................................................................................................................Emotional Intelligence For Managers........................................................................................................................Excellence In Customer Service................................................................................................................................Excellence In Technical Customer Service................................................................................................................Financial Essentials...................................................................................................................................................Fundamentals Of Communication..............................................................................................................................Fundamentals Of Finance For IT Managers..............................................................................................................Fundamentals Of SDLC.............................................................................................................................................Fundamentals Of Selling............................................................................................................................................Getting The Results Without The Authority.................................................................................................................Leadership From The Inside-Out................................................................................................................................Lean Fundamentals...................................................................................................................................................Learning Effective Sales, Negotiation And Time Management Skills.........................................................................Making The Transition From Staff To Supervisor.......................................................................................................Managing And Motivating For Success......................................................................................................................MBA Essentials For Business Success......................................................................................................................Negotiating Skills........................................................................................................................................................Order To Cash............................................................................................................................................................
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Overview Of Controlling.............................................................................................................................................Overview Of CRM......................................................................................................................................................Overview Of Purchasing............................................................................................................................................Processes In Sales And Distribution..........................................................................................................................Project Management Professional (PMP)..................................................................................................................Project Management - PMI Professional In Business Analysis (PMI-PBA)...............................................................Program Management...............................................................................................................................................Sales Training............................................................................................................................................................ The Makings Of A Successful Manager......................................................................................................................
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Advanced Business WritingDuration: 1 days (8 hours)
As a first-time manager, you will have the responsibility to write business documents that will help support the goals of your company. In order to successfully create a variety of business documents, you need to thoroughly understand which documents work best for specific situations and how to produce them. In this course, you will learn how to choose the best document to use and prepare to write the document to help you achieve your business goals.
Advanced Communication SkillsDuration: 1 days (8 hours)
In any profession, you will find yourself in a situation where you need to relay information to another colleague. When such situations arise, good communication skills are an essential part of getting your message across clearly. This course will show you how to apply advanced verbal and written communication techniques in your workplace.
Advanced Sales: Prospecting, Qualifying, and CompletingDuration: 2 days (16 hours)
In this 2-day Advanced Sales training, students will learn the organization, communication, andpersonal motivation skills that every salesperson needs. They will also identify and examine each stage of the selling process: prospecting, qualifying, presenting, completing the sale, and servicing. Get a hands-on practical learning experience in this interactive sales course from one of our best Sales instructors.
Agile - Agile Business AnalystDuration: 2 days (16 hours)
Performing business analysis on a Scrum team can seem overwhelming given the level of agility provided to Product Owners. It does not have to be overwhelming if you’re armed with the right information and solid techniques. After a brief overview of agile project delivery, you will learn how to elicit requirements in agile projects. Product centricity is reviewed including working with the Product Owner to develop a product road map. You will learn best-practice techniques for elicitingrequirements. Agile metrics will also be reviewed.
This course is about 50% lecture & 50% discussion / hands-on exercises. Participants should have prior exposure to agile training or experience on an agile team.
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Agile - Introduction To AgileDuration: 2 days (9 hours)
Define the principles, advantages, and disadvantages of Agile development. Get first-hand ex-perience by organizing and participating in an Agile team. Put the concepts you learn to practice instantly in the classroom project. Understand and learn how to take advantage of the opportunities for Agile. Finally get a detailed understanding and practice the collaboration and communication needed between customer and developers for Agile to succeed.
PMI Agile Certified Practitioner (PMI-ACP®)Duration: 3 days (24 hours)
In keeping with the Project Management Institutes (PMI)® goal of providing leadership in theevolution of project management, the PMI has responded to the growing demand for Agile project methods by creating the Agile Certified Practitioner certification (PMI-ACP)®. The PMI-ACP ispositioned to recognize and validate knowledge of this important approach.
If you are working in organizations using Agile to manage projects, the PMI-ACP can provide an opportunity to demonstrate your knowledge of Agile practices. The PMI-ACP is not limited to project managers or Project Management Professional (PMP)® credential holders, anyone with experience working on Agile project teams can apply.
Applying Leadership PrinciplesDuration: 1 days (8 hours)
As part of a plethora of top soft skills courses, Applying Leadership Principles will help students identify the principles of effective leadership and practical strategies to apply on the job to improve your performance as a leader within your work group or organization.
Appraising PerformanceDuration: 1 days (8 hours)
Appraising Performance provides an overview of the basics of conducting performance appraisals.It provides guidelines and best practices for evaluating and improving the work performance ofemployees, thereby increasing quality and productivity.
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Business Process AnalysisDuration: 4 days (32 hours)
In this course, you’ll learn to model business processes as they are currently enacted, assess the quality of those business processes, and collaborate with the stakeholders to identify improvements.
The course begins by teaching you the roles and responsibilities of the business analyst and the process for analyzing business systems, including how to determine a business system’s health. You will learn how to identify business processes that could become more streamlined. Master the process of communicating with stakeholders to understand their process needs as well as their perceptions of the problems. Using seven different modeling techniques, you’ll explore different facets of the business process, identify the most effective solution to the process, and clearly define the future process state. Once a new process is defined, you’ll learn how to convey those process changes to others, gain organizational support for making the changes, and plan for a successful change project.
Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.
Business Processes In Financial and Management AccountingDuration: 5 days (40 hours)
In this course, you will receive an introduction to the functionality of SAP Financials and gain an understanding of the financial process capabilities of SAP.
Change Management For EmployeesDuration: 0.5 days (4 hours)
Everyone who works in the business world today is faced with constant changes and is expected to adapt. In this course, students will identify methods for solving problems resulting from workplace changes. Students will define change management and identify strategies for effectively preparing for change, coping with reaction to change, and becoming an agent of change in their working lives.
Change Management For ManagersDuration: 0.5 days (4 hours)
With constantly shifting global economies and technological developments, businesses areconstantly changing to exploit opportunities. Companies no longer have the luxury of remainingthe same. Therefore, managers must constantly prepare for and implement change, guiding theiremployees through periods of transition.
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Clear and Creative ThinkingDuration: 1 days (8 hours)
The Clear and Creative course is designed to cover critical business and professional development topics in the shortest time possible. This course comprised of hands-on exercises to keep youengaged and help you retain critical skills.
Develop the kind of breakthrough thinking that generates new ideas, creative solutions, andsustained success. This course will show you how to break out of a rut, overcome obstacles toproblem solving, and find your way to great ideas.
Coaching EssentialsDuration: 0.5 days (4 hours)
As a leader in your organization, you are expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will explore the benefits of coaching, coaching approaches, how to develop an action plan, and methods for ensuring the coaching process is successful.
Coaching For ResultsDuration: 0.5 days (4 hours)
In this course you will establish a coaching relationship with the protege, use appropriate skills for conducting the coaching conversation, and be able to create, monitor, and modify the coaching action plan.
Communicating Across CulturesDuration: 0.5 days (4 hours)
Increasingly, businesses around the world have become more interconnected, and companies have to think more globally in order to succeed. Despite economic ties with foreign nations, countries can be ill-prepared for doing business abroad, lacking the knowledge and sensitivity to adjust theirbusiness behavior to different cultural contexts. This course will provide you with strategies tocommunicate effectively across cultures.
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Creating And Maintaining Life BalanceDuration: 1 days (8 hours)
How has stress affected you in the past? Have you had to take time away from work or your family because you have felt stressed out? You, like millions of others, may have difficulty managing stress in your life. Fortunately, there are techniques you can use to better manage stress, and possibly even lessen the amount of stress you encounter on a daily basis. In this course, you will learn ways of improving your physical and mental well-being, and methods of handling stress in an effective and productive manner.
Customer Service Via Phone And EmailDuration: 1 days (8 hours)
You need to respond to customer service queries via a remote system such as email or thetelephone. In order to do this effectively, you need to develop skills that will help you interact withcustomers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative.
Developing And Presenting Successful Training For Non-Training ProfessionalsDuration: 1 days (8 hours)
You may have spent years honing your skills and developing expertise in a subject area. Your colleagues recognize the depth of your knowledge and your keen ability to zero in on problems and elegantly resolve them. But now you’ve been thrust into a training role you are not only required to exercise your skills, but communicate your knowledge to others. For many who assume a training role, that transition is not easy. Training involves a specific set of skills that an expert in a particular field may not possess. In this course, you will learn how to develop and present successful training.
Critical ThinkingDuration: 1 days (8 hours)
The Critical Thinking course is designed to cover critical business and professional development topics in the shortest time possible. This course contains wealth of hands-on exercises which keeps you engaged and help you retain critical skills.
The course main agenda is Solving problems, Evaluating options and Choosing direction. You need to be adept at critical thinking every day on the job. Learn how to tell the difference between effective and ineffective methods of thought. When you can show that your decisions are based on sound reasoning, you give yourself an unbeatable advantage as a leader or a rising star.
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Effective Business WritingDuration: 1 days (8 hours)
Though businesses increasingly rely on technology, technological skills alone do not guaranteesuccess in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills bystructuring your ideas logically, exercising diplomacy in letters and reports, and shaping yourarguments.
Effective Communication, Presentation And Business Writing For SuccessDuration: 5 days (40 hours)
Even the best ideas and strategies are useless if they cannot be communicated. This communication course delivers a best-in-class learning experience via interactive lessons, group assessments, and role-playing activities.
Effective Contract Negotiation For IT Managers Course DescriptionDuration: 1 days (8 hours)
This course will teach students how to perform IT contract negotiations. Topics include, Exploring the Contract Management Process, Planning for Negotiation, Performing Negotiations, Negotiating in Special Circumstances, Refining Your Negotiating Skills and Creating Winning Results.
Developing Yourself As A LeaderDuration: 1 days (8 hours)
This course will provide the methods to perform a personal assessment so that new managers can identify areas for improvement and apply strategies to develop and grow their leadershipcapabilities.
Effective Facilitation SkillsDuration: 1 days (8 hours)
Effective facilitators know how to take charge of work sessions and lead groups toward successfully completing their work objectives. In this course, you will strategically plan work sessions and create formal agendas, lead groups to generate new ideas through brainstorming events, and help people work through facilitated difficult sessions. You will also further develop your facilitation skills byleading remote work groups and even moderating international sessions.
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Effective ManagementDuration: 1 days (8 hours)
The world of business is increasingly becoming centered about the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. In order to perform the job well, the manager must understand the different roles of everyone involved in the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. This course will help you gain an understanding of the basic fundamentals of becoming an effective manager for your team.
Effective PresentationsDuration: 1 days (8 hours)
Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. You will also organize your ideas to create coherent and convincing oralpresentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery. You will also prepare strategies for business meetings and learn to conduct meetings efficiently.
Effectively Managing Technical TeamsDuration: 1 days (8 hours)
In this course, you will acquire the skills and knowledge necessary to effectively manage technical teams. Topics include Establishing a Technical Team, Developing Technical Teams and Solving Problems Within Technical Teams.
Emotional Intelligence For ManagersDuration: 1 days (8 hours)
In this course, you will assess your current emotional intelligence capabilities, determine your strengths, and identify areas for improvement. You will examine how emotions affect behavior and how those behaviors impact your relationships with others. You will also develop strategies formanaging the emotional energy in yourself and others.
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Excellence In Customer ServiceDuration: 2 days (16 hours)
NetCom’s 2-day customer service training course offers the tools and techniques needed to provide excellent customer service support. Having a strong customer service team is important to anyorganization and it often plays a key role in client satisfaction and the building of a loyal customer base. This hands-on course goes into the fundamentals of customer service and transitions into more specific topics such as communicating via different mediums, and particularly the skills re-quired in communicating remotely.
Excellence In Technical Customer ServiceDuration: 1 days (8 hours)
As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important princi-ples and skills you can use as a technical customer service representative.
Financial EssentialsDuration: 2 days (16 hours)
Companies are composed of a number of job roles and varying degrees of responsibility. Some roles are so different that two people within the same company may never come in contact with each other over the entire length of their employment. All employees, though, are working towards the same goal - the financial success of the company. However, individuals cannot be expected to contribute to the financial success of the company unless they understand the principles upon which finance is based. In this course, you will explore the fundamentals of finance and discover how all areas of the company contribute to its financial well-being.
Fundamentals Of CommunicationDuration: 1 days (8 hours)
Fundamentals of Communication provides an overview of the basic principles of businesscommunication. It provides guidelines and best practices for effectively communicating in theworkplace, thereby improving productivity and mutual understanding in culturally diverse businessorganizations.
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Fundamentals Of Finance For IT ManagersDuration: 1 days (8 hours)
In this course students will identify the basic concepts in finance, budgeting, and costs. Topics include Getting Started with Finance Essentials, Introducing Budgets, Manage Project Costs and Financial Decision- Making Fundamentals.
Fundamentals Of SDLCDuration: 2 days (16 hours)
Managing a modern systems development life cycle (SDLC) project requires a thorough understanding of the various roles that must come together in order to create a successful application. This understanding begins by recognizing the need to work within a multidisciplinaryenvironment. Business analysts, project managers, and software testers each have multipleimplementation options (such as Waterfall or Agile) available to them. Knowing which tool ortechnique to use in any particular situation is the key to success. This course will give you the knowledge you need to help you choose between these methods, tools, and artifacts so that you can quickly and efficiently take your SDLC project from concept to working implementation.
Fundamentals Of SellingDuration: 1 days (8 hours)
Fundamentals of Selling provides an overview of the basics of selling with an emphasis on the different stages of the sales cycle. It provides guidelines and best practices for preparing to sell, finding and qualifying prospects, making sales presentations, negotiating the close, and following up after the sale. By applying the tools and techniques presented in this course, sales professionals will benefit by increasing their sales efficiency and effectiveness.
Getting The Results Without The AuthorityDuration: 1 days (8 hours)
In today’s business culture, there are circumstances in which a person who possesses no formalauthority is required to accomplish a task or complete a project. Perhaps you will recognize aproblem or a business need, and you will assume responsibility to resolve the issue. Or yourmanager may direct you to complete a task in which you will need to solicit the help of others inorder to complete the task. This course offers strategies to build relationships, identify the keypeople you will need to help complete your project, ask them for the assistance that you need,and orchestrate the process of moving your project forward to completion.
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Leadership From The Inside-OutDuration: 5 days (40 hours)
This unique and highly effective leadership course explores the principles of leadership and the practical strategies that will improve your performance as a leader of others. You will also learnhow to assess yourself and act on what you learn to develop and grow your personal leadershipcapabilities.
Lean FundamentalsDuration: 4 days (32 hours)
Lean is a systematic approach to identifying and eliminating the eight wastes-considered non-val-ue-adding activities-through continuous improvement by flowing the product completely at the pull of the customer. The eight wastes are: waiting, defects, extra processing, inventory, excessive motion, transportation, over production, and underutilized employees.
Learning Effective Sales, Negotiation And Time Management SkillsDuration: 5 days (40 hours)
This 5-day course teaches students the fundamentals of the selling process, negotiating and time management. In this course, students learn how to understand sales terminology, establishprofessional behavior, handle clients, and create effective sales presentations. Students will also learn how to help clients envision their needs, This 5-day unique offering brings sales, negotiation and time management under one learning umbrella and teaches students the skills necessary to excel in all three key areas. Whether you want to start in sales, or learn the fundamentals of time management, this interactive hands-on practical course will help gear your career towards the right path.
Making The Transition From Staff To SupervisorDuration: 3 days (24 hours)
Leadership is, above all else, a relationship. Sometimes leaders need to impose top-down solutions on followers; sometimes, leaders need to engage followers to lead the way. This training program shows leaders how to engage their followers to focus on problems and solutions rather than roles. When people rise to leadership roles, they often struggle to maintain old relationships as they embark on their new duties. Somehow, they need to develop new strategies to build their new/old relationships. In this three-day program, we engage participants in a series of lessons and activities. Each exercise allows the leader to take a “first among equals” role-offering direction that all groups crave, but also engaging them in the generation of solutions. The programs listed here can-and must-be tailored to the specific needs of RedCats. The program here provides a sense of the topics and skills we teach in this program.
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Managing And Motivating For SuccessDuration: 5 days (40 hours)
The success of any company is directly linked to its most important asset - its people. A manager’s ability to manage and motivate his or her team for maximum performance is a key determinant of success for the manager, and by extension, the organization.
MBA Essentials For Business SuccessDuration: 5 days (40 hours)
This hands-on course provides top-level insight into the interworking of the modern business. This course will increase your business acumen and decision-making abilities via practical examples and interactive lessons from respected leaders in accounting, finance, strategy, marketing, andmanagement.
Negotiating SkillsDuration: 1 days (8 hours)
This course will help students perform the basic steps in a business negotiation. This hands-on course provides the knowledge and skills on key topics such as preparing a negotiation, establishing the ground rules, negotiating, following through and negotiating in special circumstances.
Order To CashDuration: 2 days (16 hours)
In this course, you will receive an introduction to the functionality of SAP Sales and Distribution. You will also gain a better understanding of the Order to Cash capabilities of SAP.
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Overview Of ControllingDuration: 4 days (32 hours)
In this course, you will receive an introduction to the functionality of SAP Financial Controlling and gain an understanding of the financial controlling capabilities of SAP.
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Overview Of CRMDuration: 5 days (40 hours)
In this course, you will gain a better understanding of various Customer Relationship Management (CRM) capabilities within SAP.
Overview Of PurchasingDuration: 3 days (24 hours)
In this course, you will receive an introduction to the processes of SAP Purchasing.
Processes in Sales and DistributionDuration: 5 days (40 hours)
In this course, you will gain an understanding of the processes and capabilities of SAP Sales and Distribution.
Project Management Professional (PMP®)Duration: 4 days (36 hours)
This hands-on Project Management Professional (PMP)® Certification program led by the industry’s top PMP® instructors, will prepare you to pass the PMP® exam, earning one of the most valued credentials around.
Concentrating on PMI’s actual PMP® exam content from the Guide to the Project Management Body of Knowledge - Fifth Edition (PMBOK® Guide) and other sources, this program features a wide.
Project Management - PMI Professional In Business Analysis (PMI-PBA®)Duration: 5 days (40 hours)
Today more than ever the world is moving towards project-based work. The jobs of businessanalysts and solution builders are intermingled with project environments and management ofprojects. The Project Management Institute (PMI®) has recognized the need to educate and certify the role of the business analyst as viewed through the lens of the project. With the introduction of the Project Management Institute Professional in Business Analysis (PMI-PBA)® credential, PMI is formalizing the importance of BA work in the project management world. They have highlighted specific knowledge areas, skills, and published materials which describe the value of businessanalysis to projects, and built the new PMI-PBA certification around them. We teach you exactly what you need to know to pass the exam on your first try and add this newly-minted BA credentialto your qualifications.
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Program ManagementDuration: 3 days (24 hours)
This course is designed for anyone involved in the development and execution of organizational strategy. It is for program managers as well as people whose role interacts with programs,including portfolio managers, project managers, operational managers, and executives. You will learn to employ program management as a tool for ensuring the delivery of organizational benefits. You will also learn to use proven approaches and techniques specific to program management in complex, multi-project environments.
Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.
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Sales TrainingDuration: 1 days (8 hours)
This course examines prospecting techniques that will improve your sales ratios dramatically. You will learn to gain internal referrals and generate interest when dealing with decision-makers.
The Makings of a Successful ManagerDuration: 5 days (40 hours)
This management training course focuses on the skills you need to be an effective manager in today’s fast-paced corporate environment. It is an ideal introduction for new managers and a helpful refresher for existing managers who want to boost their effectiveness.
Note: PMI, PMBOK, CAPM, PMP, PMI-ACP, PMI-PBA are registered marks of the Project Management Institute, Inc. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc
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