MANAGEMENT SOLUTIONS 1.800.INSIGHT t INSIGHT.COM OUR PROVEN METHODOLOGY Insight Networking BPO is built on the 10+ years of experience. All of our customer service focused solutions are “high touch”, and built with the highest quality combination of People, Process and Tools. People – Our professionals have diverse experience, including network expects such as CCIEs, CISSPs and telephony experts. Additionally, our business background offers industry leading MBAs, CPAs, PMPs and those with unique business perspectives that can assist your organization. Process – Our approach is to keep our staff focused, efficient and accurate while maintaining flexibility on how we interface with our clients. Every client has a unique environment and unique needs for Outsourcing. Tools – We leverage our 24x7x365 NOC environment that has deployed award winning technologies to ensure we are proactively monitoring your assets. Our tools provide deep insight into your network and help ensure stability. Solution Overview Business Process Outsourcing (BPO) is a customized solution built entirely around a customer’s requirements. We collaborate with you to understand your IT infrastructure management needs and offer customized solutions that address your individual conditions. Providing either centralized or on-site management service solutions to ensure your IT infrastructure meets the current and evolving demands of your business, Insight Networking provides you with the flexibility to choose the services you need, when you need them. Insight Networking provides a complete range of managed service solutions that will enable your company to scale more cost effectively and rapidly address your evolving business priorities. BPO can wrap any combination of People, Assets, Remote Network Operations, Telecom Cost Management, and Vendor Agnostic data and voice technologies in one package that will provide you strategic advantage to your business. The Insight Networking philosophy is to employ the best people, technology, and processes to provide you with the management services you need to enhance your ability to focus on what really matters: efficient operations, customer service and new business growth opportunities. Our clients realize cost savings through optimization and consolidation of employee time and labor. We provide the resources, expertise and processes to ensure you only pay for your true needs. Our clients leverage our central resources to learn industry best practices and permit the company to focus more intentionally on business-critical issues. Insight Networking’s BPO components include: • Engagement Management – Our Engagement Managers are business first experts. They are trained to understand that running an Engagement is essentially running their own business. They are the primary contact point for our client, and give our Clients business acumen and a window to appropriate technical resources. • Network Operation Manager – Our Network Operations Managers are highly skilled technical managers overseeing all technical aspects of an account. • Project Managers – Our certified project managers use a formalized methodology to effectively manage project budgets and timelines. • Service Delivery Team – Our Team consists of onsite skilled engineers and a remote staff of experienced architects, analysts, and technicians. Business Process Outsourcing Benefits The ever increasing competitive nature of industry and the effective and efficient management of your IT infrastructure is an overwhelming task. High user demands, complex systems, overworked IT staff and ever-shrinking budgets are all challenges to Business Process Outsourcing