Business Process Outsourcing in India INDUSTRY OUTLOOK
Business Process Outsourcingin IndiaINDUSTRY OUTLOOK
When globalization entered the field of technology and communication
Indiacame up with what has taken its economy to a whole new level:
OUTSOURCING
FAST FACTS ABOUT
INDIAN OUTSOURCING
NUMBER 1Global Outsourcing Location
66 countries
outsource to India
India
Rest of the World
34% of the
Global BPO sourcing market
In the 2012 financial year IT-BPO Revenue is expected to reach RS 918 billion*(US$16.6 Billion)
A 17% increase from the previous year
And the industry does not look to be slowing down
2.8 MILLION directly employed in the industry
&
over 7.5 MILLION people indirectly
employed through roles such as:
CATERING
CLEANING
SECURITY
REGIONAL INDIA
India’s population is a staggering
1.2 billion+
Photo copyright: Vladimir Wrangel
Even with megacities like
Bombay and Delhi, the majority of inhabitants live
in tier 2 and 3 cities, in the more underdeveloped
regions of India.
THE SPILLOVER EFFECT
Enhanced standard of livingAccess to education Employment opportunities
Increase in spendingRetail Real estate Telecommunications
BPO employment
REAL WORLD OUTCOMES
A promising tier 2 city, Jaipurhas seen the amount of graduates grow 14 times, from around to 23,000 in ‘04/05 to approx. 325, 000 in ‘08/09
Intake in Engineering Colleges
In Dehradun, an emerging tier 3 city, the intake for engineering colleges was 4 times greater in ‘08/’09 as opposed to ‘04/’05
2004/05 2008/09
325
23
Graduates‘000s
400
200
2004/05 2008/090
14x
Graduates in Jaipur
2750
650
Intake‘000s
3000
1500
0
4x
These cities have both experienced rapid growth in a number of different areas, due in large part to the expansion of IT-BPO organizations into their regions.
Indian IT-BPO sector not only benefits a few individuals: the affluence is being spread throughout the economy.
A BRIGHT FUTURE
The industry holds great potential for the people of India.
76% of Indian IT-BPO employees are
under 30.
With an additional 200,000 jobs being created within remote, rural areas.
NASSCOM predicts that by 2020 the IT-BPO sector can provide direct employment to 10 million people and indirect employment to 20 million people in India.
Thank you!
For information about InvensisBusiness Processing Outsourcing services visit as at www.invensis.net
*The information used in this presentation was obtained from NASSCOM.org