BUSINESS PROCESS AS A SERVICE (BPAAS) A0520A0519 For further information www.swisspostsolutions.com © 2019 Swiss Post Solutions Unstructured, unused data Underutilized software functionality Repetitive administrative tasks Lower employee motivation and concentration YOUR CHALLENGES Unstructured data flows FULLY AUTOMATED BPAAS HYBRID BPAAS – Fully standardized processes – E.g. utility process transactions – Mostly standardized processes – Complex cases require human intervention – Non-standardized processes – Handled by human labor Ineffective processes Are time consuming and expensive Disjointed IT systems BPAAS WITH MANUAL CASE HANDLING OUR PERSONALISED SOLUTION YOUR BENEFITS A B C Focus on core competences Happy employees Improved customer experience Scalable, flexible and agile end-to-end model Compliant, effective and well structured processes Lower costs Improved customer communication
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BUSINESS PROCESS AS A SERVICE (BPAAS)
A0520A0519
For further information www.swisspostsolutions.com
© 2019 Swiss Post Solutions
Unstructured, unused data
Underutilized software functionality
Repetitive
administrative
tasksLower employee
motivation and
concentration
YOUR CHALLENGES
Unstructured
data flows
FULLY AUTOMATED
BPAAS
HYBRID BPAAS
– Fully standardized processes
– E.g. utility process transactions
– Mostly standardized processes
– Complex cases require human intervention
– Non-standardized processes
– Handled by human labor
Ineffective processesAre time consuming and expensive
DisjointedIT systems
BPAAS WITH MANUAL CASE
HANDLING
OUR PERSONALISED SOLUTION
YOUR BENEFITS
A B C
Focus oncore competences
Happy employees
Improved customer experience
Scalable, flexible and agile end-to-end model
Compliant, effective and well structured processes
Lower costs
Improved customer
communication
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