1 Copyright © 2014, RES Software. All rights reserved. 0113 One Storefront To Rule Them All Effectively Managing IT Services Episode 4:
Business Meets IT Webinar Series - One Storefront To Rule Them All
Jan 27, 2015
This is the latest installment of the Business Meets IT Webinar series where we discuss the power of an automated self-service portal that can handle user self-service requests, automatic delivery and return of predicted IT services and more.
To learn more about the RES IT Store visit www.itstore.com.
To learn more about the RES IT Store visit www.itstore.com.
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Transcript
1
Copyright © 2014, RES Software. All rights reserved. 0113
One Storefront To Rule Them All Effectively Managing IT Services
Episode 4:
2
Copyright © 2014, RES Software. All rights reserved. 0113
YOUR
PRESENTER
Sean Donahue,
Chief Evangelist
@SeanDo40
#BusinessMeetsIT Ask your questions on Twitter for your
chance to win a $10 Amazon Gift Card!
3 3
Today’s Agenda
Qualification for services
Services Mixology
It’s an on demand world
Adapt to survive? What about Adapt to comply?
4 4
Are You Qualified?
• Evolution of Active Directory
• Beyond AD Groups
• What will you use?
*****Interactive Time*****
What IAM or HCR do you use?
5 5
Identity Warehouse Data Sources
Collect Qualification Information from Identity Sources
• Authoritative
• Non-authoritative
People Identifiers & Attributes
• Determines Who the User is
6 6
Classification
Data Connections
• Determines Who Should Have Access
Organizational Categories/Criterions
• Determines Why People Should Have Access
7 7
Service Catalog
Complete List of Services
Configure Qualification
• Identity & Role
• Restrictions
• Dependencies
Services
8 8
Deliver and Return Workflow
Workflow Triggers
• Manual (self service)
• Re-provision
• Automatic
Service Subscriptions
9 9
See IT to Believe IT
Watch as we gracefully switch to a live demo
10 10
Compliance and Security
Business Criteria Qualification
Minimize Over-consumerization
Manage Return of Services
Workspace Integration
11 11
Life is On-Demand
What is On-Demand?
Self Service
• Banking
• Airline Tickets
• Gas / Petrol
• Groceries
“IT will stop being the gatekeeper and start becoming the shopkeeper.”
12 12
See IT to Believe IT
Watch as we gracefully switch to a live demo
13 13
Adapt or die
Context changes and so must services
• Time
• Geo Fence
• Device
• Access Type
• BSSID
• Role
14 14
See IT to Believe IT
Watch as we gracefully switch to a live demo
15 15
How Does RES ___ Work?
4 Operational Phases
6 Technical Steps
1 Continuous Cycle
Decision Delivery Usage Return
16 16
What’s the word on the street?
17
Copyright © 2014, RES Software. All rights reserved. 0113
Thank you!
…Questions?
Visit us on www.itstore.com
Join Upcoming Webinar:
80/20 Breakdown = Predictable IT
CONNECT
WITH
US!
Sean Donahue,
Chief Evangelist
@SeanDo40
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