Business Management Services and Technology Solutions for Real Estate Technology and Business Management Services for Commercial Real Estate 6330 LBJ Freeway, Suite 230, Dallas, TX 75240 214-358-4330 www.RETransform.com
Mar 28, 2015
Business Management Services and Technology Solutions for Real Estate
Technology and Business Management Services
for Commercial Real Estate
6330 LBJ Freeway, Suite 230, Dallas, TX 75240 214-358-4330 www.RETransform.com
How RETransform Can Assist You
Areas of ConcernRETransform Can Assist
Do not have the staff for special project that MUST get done on time or low priority special projects never get done
Lack of resources to provide technical advice or solutions for data migration, systems integration, new technologies and applications.
No available personnel to define, deliver and take ownership of “special projects.”
Company’s growth is outpacing its current staffing.
Need technical and business analyst assistance to help define, develop and check the reports for accuracy.
Need to improve efficiency or reduce costs to remain competitive.
RETransform Solutions
RET Technology Development & Support Services
•Application Enhancement Services•Application Extension and Integration Services
•Support and Maintenance Service •Implementation Services – ERP, CRM, Property Management, Accounting
•Migration and Upgrade Services•Performance Fine-Tuning Services•Productivity Improvement and Process Optimization Services
•Custom Development•Web Development (Web Site and Mobi Site)
•MS SharePoint 2003/2007/2010/2013•Report Writing (Yardi, MRI, JD Edwards, Onesite, PEAK, REMANAGE, Sage)
•Application Development- Mobile Applications for IPhone (IOS), Android and Windows
RET Business Management Services RET Asset Management Services
“You have done a very nice job of fixing the report and I sincerely appreciate your work!
- Nadine Alexander, Gramercy Capital Group (previously AFRT)
"I wanted to take a quick minute to tell you how great our roll-out went this week, and how part of that success was a direct result of the RETransform team’s effort on this project. I always received timely responses and the team who were very mindful of our deadlines and always delivered when they said they would. Everyone at Granite was very excited and impressed by the end product that we created. Please pass my thanks along to everyone and I look forward to our future projects!"
- Craig Scullin, Granite Properties
"The price was the initial factor that made us realize the opportunity but now I can add that the work (RETransform performs) far exceeds what we were receiving from companies located here… they treat the project with respect."
- Nancy H. Phillips, Vornado Realty Trust
Customer Testimonials
Customers who put their faith in RETransform -
RETransform Company – About Us• Over 300 customers across the globe• More than 300 successful Project Implementations• ISO 9001: 2008 certified, SSAE 16• Technical certifications with Oracle, Microsoft, Intel, Adobe and Jav• Real Estate Associations – Realcomm, Corenet, ICSC, NRTA, MECSC
Established in 1998Offices in Dallas, TX (Global Headquarters)Mumbai, India and Gujarat, India
Over 400 full time employees with an average 5+ years experience
Real Estate ServicesOur Market Focus:Corporate Real EstateProperty Owner / OperatorsDevelopment & Construction
Capital ProvidersProperty ServicesBrokerage
Property Acquisition & Disposal
PropertyPortfolio
CommercialManagement
Technical Management
Controlling &Reporting
Buy Build Lease Sell
ArchitectureFixtures &
FittingsUsage Partners Title
LeaseAbstraction
Lease Administration
PercentageRent
CAM Review &Reconciliation Accounting Third Party
Management
Building Operations Maintenance & Repair Modernization & Refurbishment
Plan Post & Settle Analyze Reporting Correspondence
IT & Tech. Support
ArchitectureFixtures &
FittingsUsage Partners
Technology Services
• Expertise in Data aggregation / conversion between disparate real estate systems and data structures.
• Work closely with CFO / Account’s team to identify the data quality issues.• Cross reference the report and build corrective queries to display the accurate
reports.• Customized solutions can be easily built around the existing systems being
used.• Work as a part of the team to generate the report on a continuous basis.• Once issues are identified, provide “training” to data entry operators to
improve the quality of data input.• Create Systems (workflows / guidelines / templates / checklists) to ensure
timely and accurate financial reports.
• Custom Report writing for following:– Oracle JDEdwards– SAP– YARDI– MRI– Sage Timberline– Dyna (ARGUS Asset Management)– Insight (ARGUS Insight)– IBS– CircleDeveloper (ARGUS Development– SQL– Skyline 0
20
40
60
80
100
120
140
160
1 wk 3 wk 5 wk 7 wk
Period
Errors
0
10
20
30
40
50
60
70
80
90
1 Qtr 2 Qtr 3 Qtr 4Qtr
Period
Cost ($)
WE IMPROVE QUALITY AND REDUCE COST
Error Reduction Cost Saving
Fig
ure
s in
th
ou
san
d
“You have done a very nice job of fixing the report and I sincerely appreciate your work!
Manager of Applications - NYSE Listed commercial real estate finance and property investment company
RET Technology Development & Support
Project Work• Tickler Systems
– Vornado– Majestic Realty Co.
• Mobile Websites and Mobile Applications– Vornado
• Interactive maps / Stacking plans– Vornado
• 3rd Party product development– Ascendix - Continue to build high quality
customized Microsoft Dynamics CRM solutions for Ascendix at drastically reduced costs
– REALworkspaces - Continue to build high quality secure document sharing systems for REALworkspaces at dramatically reduced costs
Experience / Accomplishments
Real Estate –Knowledge Base (not an exhaustive list)
• Data Warehousing / Reporting– AR and Aging
• City Level
• Property Type Level
• Tenant Level
• Check Level– Cash Application– Tenant Ledger– Internal Development Summary– Key Performance Indicators– Lease Abstracts– Leasing Analysis– Leasing Results– Net Rentable Square Feet– Profit & Loss– Rent Roll– Shell Job Costing
• Portals– Annual Planning Site– Leasing Site– HR Site– Training Site– Vendor Management– Contract Management– Blog Site– Project Management Site– Employee Listing
– Roles, Responsibilities, Access
– Public Facing Website
• Forms– Billing Adjustment– A/R Write Off– New Vendor Approval– Unapplied Cash Refund– Security Deposit Refund– Lease Status Change– Vendor Address Change– New Account
• Dashboard (CRM/Others)– 3rd Party Integration– Bing Maps / Google Maps– Tenant Contacts– Leasing Life Cycle– Property Management - Accounting
• Web Parts– Company Events / News– Calendar of Events– Birthdays & Anniversaries– Employee Spotlight– Open Positions– Career Development Plan– Customized Alerts– Suggestion Box / Responses• Document Management
• Project Management
Features:– 24 x 7 x 365 support– Web-based Ticketing / Issue Tracking System– Real Estate business and technical knowledge– Daily / Weekly status reports– Regular client review meetings
Support Service LevelsTIER I
First-line support/Level 1 Support/Front-end support
• Basic level technical support and
handle straightforward and simple problems• Basic to general understanding
of the product or service• Handles 70%-80% of the user problems
TIER II
Administrative level support/Level 2 support
• Assist Tier I personnel, solve basic
technical problems ,and for investigating elevated issues• Advanced technical troubleshooting and analysis
TIER III
Back-end support/Level 3 support/High-end support
• Assist Tier I and Tier II personnel• Expert level troubleshooting and analysis• R&D of solutions to new or unknown issues
Business Management Services
• Accounting– AR Processing– AP Processing
• Lease Abstraction– Standard Operation
Procedure– Six Sigma Review– Project Mgmt Synopsis
• Lease Administration• CAM Reconciliation
Setup Process
1. We study your operation and prepare a business case to quantify financial benefits and strategic value.2. We identify activities that can be co-sourced, prioritize them, define quality standards that must be met and prepare a transition plan.3. We assemble a core team, train them and transition the activities.4. Our project managers will monitor on-going performance to ensure that service levels exceed out guarantees.
• Transaction Entry– Receive inputs from transactions– Record & feed data into System
• Accounting– Maintain General Ledgers on an
ongoing basis• Reconciliation
– Reconcile Banks– Reconcile Vendors Accounts– Reconcile Customer Accounts– Accounting to Inventory
reconciliation’s• Accounting Reports
– Generate recurring Accounting reports & Analysis
– Profit & Loss report– Balance sheet
• Information storage, retrieval & backup– Storage of data on hosted web
servers– Secure Access to your data– Regular backup of data
• A/R Management– Generate Invoice– Distribute Invoices via fax/email– Collect checks & update A/R– Aging A/R reports– Payment Follow-up
• A/P Management– Record vendor bills– A/P aging– Process checks for vendor bills
“Extremely pleased with the results during the test / pilot period, we were convinced that our business processes were in safe hands, so we contracted them for a longer term period to take over our Lease Administration and Accounting functions.”.CEO , Real Estate Company
Accounting Services
• Lease Abstraction:– Document abstraction and data entry
• Lease Monitoring:– Critical Date Tracking & Options
management– Reporting – Monthly, Weekly or ad hoc
• Lease Validation:– Lease Verification with Rent Roll– Invoice reviews and reconciliation– Security deposit and Tenant
improvement management• Lease Document Management:
– Electronic Storage/Archiving/Removal– Search-ability– Sharing / Collaboration / Distribution
“We used RETransform for a large re-abstracting project, and have been impressed with the quality of their work. The abstracts are consistent with the specifications we supplied. Importantly, they have consistently kept us apprised of their progress, and worked to resolve any issues promptly. In a job of this size, communications are key, and they have handled this well. The company is extremely tech-savvy, and has effectively used technology to manage the logistics. They are professional and courteous, and we look forward to a continuing relationship”.- VP Lease Administration, Fortune 1000 Real Estate Company
We have consistently attained 99.99% accuracy in numerous Lease Administration projects, and also have an effective record of quality assurance and critical date management.
Lease Administration
• Methodology:– Lease review & Analysis– Recoveries Analysis and Diagnosis– Recoveries Audits
• Process:– Abstract pertinent financial and legal information
from all the lease documents within the lease portfolio.
– Perform annual CAM billing review, request back-up where billing may be erroneous.
– Review back-up and correlate this to the Lease Agreement to ensure accurate billing.
• Advantage:– Ensure accurate payment of CAM / Recovery bills
by leveraging on technology to speed up billings and collections
– Improve rent / recovery payment accuracy– Improve operational efficiency– Reduce / eliminate erroneous recoverable
payments– Generate payment forecasts and cross-check
budgeted to actual for variances.
“I’m very pleased with the work that your team has performed. There were some OpEx reconciliation items that your team found which the client was unaware and will save them some money that is a definite win for us! Thank you for your assistance with this project.”
Manager, Lease Administration, Global Commercial Real Estate Services and Investment Company
Lease Audit & CAM Reconciliation
Lease Abstraction
New Project Setup
Printing & Verify documents
Preliminary QA / RETransform LA Checklist
Abstraction 1 QA
Clarification Required
Failed
Control Sheet PreparedPassed
Final QAFailed Customer Acceptance
Customer Feedbackbased Corrections
Document Repository
Passed
Sign Off
Data Entry
Passed
END
Fa
ile
d
Abstraction 2
Automated Comparison SIX SIGMA PROCESS
Business Management Services
ARGUS Valuation DCF (Previously ARGUS)
INPUT Offer Memorandum (.pdf)
Template (.xls)
OUTPUT Buy | Sell Reports (.pdf)
Model (.xls)
Proforma (.pdf)
ARGUS Developer (Previously CIRCLEDeveloper)
INPUT Development Plan (.pdf)
Data points (.xls)
Template (.xls)
OUTPUT Proforma | Dashboards
Development Summary
• Data Modeling– ARGUS, Circle, Cougar & Custom
• Data aggregation and analysis• Dual Data Entry 99.99% accurate• Validation of input/output• Report Writer (Excel)
– Template/Checklist to Acquire Data• Absence of Data Highlighted• Assumption Highlighted• Variance reports to check accuracy
and explain discrepancies• Sensitivity Analysis
Business Management Services
• Portfolio Valuation Assessment– 5 yr/ 10 yr projections– Benchmark comparison
• Buy – Build – Sell– Financial Due Diligence– Sell Package Assessment– Intelligence and Due Diligence
• Virtual Site Viewing
RETransform Partner Advantages
• Unique business solutions providers with focus on the Real Estate industry
• Large pool of qualified resources not only technical but also real estate experienced
• Multiple time zones expand development hours and operations
• Solid Technology and Communication structure• Lower costs (40 – 70%)• Strategic alliances with leading software vendors• ISO 9001:2008 certified/SSAE 16• Project Management certified• Investments made in obtaining system and industry expertise
Questions?
Q&A
6330 LBJ Freeway, Suite 230Dallas, Texas 75240, USA
Office: 214.358.4330
E-mail: [email protected]
www.retransform.com