Business Innovation: The Importance of Benchmarking and Intellectual Capital Management in the Middle East by Dr. Abdel Rahim Jallad

Effectiveness of Benchmarkingtowards Achieving SustainableExcellence

By: Abdel Rahim Jallad, Ph.D.CEO - The Excellencors

6 March 2012

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• Benchmarking• Types of Business Excellence Benchmarking• Benchmarking for Excellence• Benchmarking for Sustainable Excellence• EFQM Benchmarking Methodology• Determining Benchmarking Fields / Subjects• Determining Benchmarking Partner Organizations• Effectiveness of Benchmarking

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Presentation Outline

Benchmarking

Types of Business ExcellenceBenchmarking

Informal Formal

Performance(Results)

Where are we?Where to Go ?

Practices

How To Get there?• Case

Studies• Discussions• Attending

Seminars• Internet• Articles

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- ExcellentOrganizations- Core Business

- ExcellentOrganizations- Core / Non-Core Business

Best Practices?

Best Results

@ Best / Superior Organizations

& Adapted to Best Fit

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Inno

vatio

n

Best

Pra

ctic

es

Benchmarking

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Benchmarking for Excellence

QualityControl

TQM ExcellenceSustainableExcellence

• GoodPerformance

• Experience

• Base Line

• License toPractice

• Very Good

• SelfLearning

• ContinuousImprovementBased

• License toCompete

• Outstanding

• Creativity &Innovation

• Future Based

• LeadershipAssurance

• Best

• Benchmarking

• CompetitiveBased

• License toLead

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Benchmarking for Sustainable Excellence

The EFQM Benchmarking Methodology - (APQC)

Develop a process model for theorganization

Decide which process to benchmark Form the benchmarking team Analyse the process and decide

what to benchmark Develop project plan

Phase 1 – Plan Phase 2 – Collect

Conduct secondary research

Identify potential partners

Select Partners

Develop questionnaires Collectrequired data

Analyse Benchmarking Results Determine Current Performance

gaps Establish why these Performance

gaps exit Develop improvement plans

Phase 3 – Analyse

Implement the improvement plan Activly monitor & manage

implementation Recalibrate Plan for continuous improvement Hold a project close out review

Phase 4 – Adapt

Results of Self Assessments

Results of External Assessments

Strategic Orientation

Competition

New Technologies

Paramount Stakeholders’ Expectations

Determining Benchmarking Fields

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Approaches/ Practices/ Methodologies

Results - Target Setting

Results Comparisons

Processes/ Procedures

Services/ Products

Determining Benchmarking Subjects

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Internal : Large Organizations

Competitors : Requires 3rd Party

Functional : Similar Function Activity

Generic : Supporting Common Activities (HR, IT, ..)

Types of Benchmarking Partners

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Conduct Secondary / Primary Research:

Consider Key Business Factors

Organization Environmental set up

Core Business vs. Non-core Business

Industry-Business Leaders

Award Winners – The Stars

Poll/ Surveys Results

Determining Benchmarking PartnerOrganizations

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Determining Benchmarking Partner Organizations

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Consider EFQM Benchmarking Code of Conduct , including

Principles of:

Preparation, Contact, Exchange, Confidentiality, Use, Legality,

Completion, Understanding and Agreements, Competition.

Analyze and Plan lessons learned Customize / Adapt to match environment Test Acceptance Organize Resources Assign Responsibilities Implement as fast as appropriate Assess & Refine Create & Innovate

Effectiveness of Benchmarking

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- Tourism Benchmark.

- Copy Benchmarking.

- Immediately Implement.

- Keep your Benchmarkingpartner at risk or loss, andanswer; What’s in it for me?

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Do Not:

شكراً Thank You

By: Abdel Rahim Jallad, Ph.D.

CEO - The Excellencors

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