Top Banner
"No culture can live if it attempts to be exclusive." Culture Change Courses Professional Development Training has a specialised division of Culture Change experts that will tailor the delivery of any of the courses to be specific to your situation and learning needs
24

Business Etiquette & Professional · PDF fileBusiness Etiquette & Professional ... understand place settings, napkin etiquette & basic table manners ... Gain valuable...

Mar 29, 2018

Download

Documents

hacong
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
  • "No culture can live if it attempts to be exclusive."

    Culture ChangeCourses

    Professional Development Training has a specialised division of Culture Changeexperts that will tailor the delivery of any of the courses to be specific to yoursituation and learning needs

  • Culture Change Courses

    BusinessEtiquette&ProfessionalConductTraining

    ChangeManagementTraining

    EmailEtiquetteTraining

    WorkplaceDiversityTraining LeveragingtheGenerationGap

    KnowledgeManagement(KM)

    CommunicatingAcrossCulturesTrainingCourse

    TeamCommunicationCourse

    DealingWithDifficultPeopleintheWorkplace

  • Cultural Improvement is an Essential Skillin Today's World

    ProfessionalDevelopmentTraininghasaspecialiseddivisionofCultureChangeexpertsthatwilltailorthedeliveryofanyofthecoursestobespecifictoyoursituationandlearningneeds.OurextensivecurriculuminCultureChange,outstandingdepthoftrainersacrossthecountryanddiverserangeofindustryexperiencemeansthatpdtrainingisthebestchoiceforCultureChangecourses.pdtrainingwillexceedyourexpectationsandhelpyouachievetheresultsyouareseeking.

  • Creatingaprofessionalandfavorableimpressionwithaclient,abusinesspartner,orasuperiorrequiresspecificknowledgeonhowtopolitelyconverse,introduceothers,inviteothers,etc.Inamulti-culturalsetting,itisimportanttomakepreparationstoengageeverypersonsuccessfully.ThepdtrainingBusinessEtiquette&ProfessionalConductTrainingCourseofferspracticaltechniquestocreateanimpressionandbuildrapportwithothersinbusinessmeetings,overthephone,inwritingemails,andinsemi-professionalgatherings.ThiscomprehensivetrainingcourseisnowavailablethroughouttheU.S.,includingAtlanta,Baltimore,Boston,Charlotte,Chicago,Dallas,LosAngeles,Manhattan,Miami,Orlando,PhiladelphiaandSeattle.PleaseclickonthePublicClasstabbelowtoviewourBusinessEtiquette&ProfessionalConductTrainingcourseschedulebycityorclicktheClientSiteTrainingtabtoreceiveafreequoteforcoursesdeliveredatyourpreferredlocation.

    Business Etiquette & Professional Conduct Training Outline

    Foreword:Professionalconductandgoodbusinessetiquettehaveneverbeenmoreimportant.Traditionalstructuresandcommunicationmethodsarechanging.However,etiquetteandprofessionalismarestillimportantwithinthebusinessandwithexternalclients.Duringthistrainingcourse,youwilllearnhowtocarryyourselfprofessionallybybuildingknowledgeofbusinessetiquette.

    Outcomes:

    By the end of this training course, participants will:

    Understandwhatetiquetteis&whyit'simportantLearnstrong,professionalsocialskillsincluding:

    effectiveintroductionscreatingagoodfirstimpressionwiththe"3C's"minimizenervousnessinsocialsituationsmastertheartofmemorizingnameslearnthe3stepstoeffectivehandshakesenumeratethe4levelsofconversationunderstandplacesettings,napkinetiquette&basictablemannersunderstandtheprotocolfororderinginarestaurant,handlingalcoholduringabusinessmeal,payingthebill&tipping

    Masterprofessionalofficeconductincluding:etiquetteinrelationtoopenplan&cubicleenvironmentsworkingoutoftheofficedo'sanddon'tsinmeetingseatingatwork

    MasterthefundamentalsofemailetiquetteAcquiretelephoneetiquettefundamentalsLearnhowtodressforsuccessGainvaluableinsightintointernationaletiquette

  • BusinessEtiquette&ProfessionalConductCourse-Lesson1Networking for Success

    CreatinganEffectiveIntroductionMakingaGreatFirstImpressionMinimizingNervousnessUsingBusinessCardsEffectivelyRememberingNames

    BusinessEtiquette&ProfessionalConductCourse-Lesson6Eating Out

    OrderinginaRestaurantAboutAlcoholicBeveragesPayingtheBillTipping

    BusinessEtiquette&ProfessionalConductCourse-Lesson2Professional Introductions

    Thethree-stepprocessThefourlevelsofconversationTheHandshake

    BusinessEtiquette&ProfessionalConductCourse-Lesson7Telephone Etiquette

    DevelopinganAppropriateGreetingDealingwithVoiceMailMobilePhoneDo'sandDon'ts

    BusinessEtiquette&ProfessionalConductCourse-Lesson3Professional Office Conduct

    OpenPlanandCubicleenvironmentsWorkingoutoftheofficeEatingatWorkMeetingDo'sandDon'ts

    BusinessEtiquette&ProfessionalConductCourse-Lesson8The Written Letter

    ThankYouNotesFormalLettersInformalLetters

    BusinessEtiquette&ProfessionalConductCourse-Lesson4Business Email Etiquette

    Professionalism&emailsProperandimproperuseforforwardingandCCGrammar,flamingandnetiquetteTop5technologytips

    BusinessEtiquette&ProfessionalConductCourse-Lesson9Dressing for Success

    TheMeaningofColorsInterpretingCommonDressCodesDecidingwhattoWear

    BusinessEtiquette&ProfessionalConductCourse-Lesson5Business E-Mail Etiquette

    AddressingyourMessageGrammarandAcronymsTopFiveTechnologyTips

    BusinessEtiquette&ProfessionalConductCourse-Lesson10International Etiquette

    GeneralRulesImportantPointsPreparationTips

    Web Links:

    Viewthiscourseonline:http://professionaldevelopmenttraining.com/courses/business-etiquette-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide

    In-houseTrainingInstantQuote:https://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx

    PublicClasses-EnrolNow!https://bookings.professionaldevelopmenttraining.com/publicclassbooking.aspx?courseid=5

    http://professionaldevelopmenttraining.com/courses/business-etiquette-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-widehttp://professionaldevelopmenttraining.com/courses/business-etiquette-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-widehttps://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspxhttps://bookings.professionaldevelopmenttraining.com/publicclassbooking.aspx?courseid=5

  • Changeshouldbeembracedandusedforthegrowthofanyorganization.Internalchangesmustbeimplementedafterthecreationofnewstrategy,orshiftinhumanresourceplanning.However,mostorganizationsarenotpreparedforinternalchangestopoliciesorexternalstrategies.Anorganizationthatplansandpreparesforchangeisbetterabletoovercomethesechallenges.ThepdtrainingChangeManagementTrainingCourseprovidestrainingineachstepoftheplanning,preparationandimplementationstagesofachangetoalloworganizationstogrowsteadilyinspiteofconstantchangescausedbybothinternalandexternalforces.ThishighlyvaluableandlivelytrainingcourseisnowavailableacrosstheU.S.,includingAtlanta,Baltimore,Boston,Charlotte,Chicago,Dallas,LosAngeles,Manhattan,Miami,Orlando,PhiladelphiaandSeattle.PleaseclickonthePublicClasstabbelowtoviewourChangeManagementTrainingcourseschedulebycityorclicktheClientSiteTrainingtabtoreceiveafreequoteforcoursesdeliveredatyourpreferredlocation.

    Change Management Training Outline

    Foreword:Changeisnolongerachoice.Organizationswishingtobesuccessfulcannolongeraffordtoviewchangeasaperiodicactivity,butchangemustbeembeddedinthecultureoftheorganization.Thiscoursewillhelpyoutodeveloptheskillsandtheknowledgerequiredtopromotetheuseandimplementationofinnovativeworkpracticestoeffectandmanagechanges,sothatthereareminimaldisruptionsattheworkplace.

    Outcomes:

    By the end of this course, participants will be able to:

    PrepareaneffectivechangemanagementstrategyDemonstratestrategiesforbuildingsupportfortheplannedchangeUseWIIFM(theindividualmotivatorsforchange)effectivelyAcknowledgeeverybody'spersonalchangejourneyDevelopachangemanagement&communicationsplanDevelopstrategiesforleadingchangeprojectstatusmeetings,howtocelebrateasuccessfulchangeandsharingtheresults&benefitsofthechangeUsethefourstatesofAppreciativeInquiry(AI)effectivelyApplystrategiesforaligningpeoplewithchange,appealingtoemotions&factsDescribetheimportanceofresiliencyinthecontextofchangeImplementstrategiestofosterresiliencyDescribetheimportanceofflexibilityinthecontextofchangeDevelopstrategiestofosterflexibility

  • ChangeManagementTrainingCourse-Lesson1Preparing for Change

    DefiningyourstrategyBuildingtheteam

    ChangeManagementTrainingCourse-Lesson6Making it all Worthwhile

    LeadingstatusmeetingsCelebratingsuccessesSharingtheresultsandbenefits

    ChangeManagementTrainingCourse-Lesson2Identifying the WIIFM

    What'sinitforme?Buildingsupport

    ChangeManagementTrainingCourse-Lesson7Using Appreciative Inquiry

    ThefourstagesThepurposeofAIExamplesandcasestudies

    ChangeManagementTrainingCourse-Lesson3Understanding Cycle of Emotions for the Individual

    DenialAvoidancePassiveacceptanceChallengedCommitted

    ChangeManagementTrainingCourse-Lesson8Bringing People to your Side

    AdashofemotionPlentyoffactsBringingitalltogether

    ChangeManagementTrainingCourse-Lesson4Managing the Change

    DevelopingachangemanagementplanDevelopingacommunicationplanImplementingtheplans

    ChangeManagementTrainingCourse-Lesson9Building Resiliency

    Whatisresiliency?Whyisitimportant?Fiveeasystepsfortheleaderandindividual

    ChangeManagementTrainingCourse-Lesson5Gaining Support

    GatheringdataAddressingconcernsandissuesEvaluatingandadapting

    ChangeManagementTrainingCourse-Lesson10Building Flexibility

    Whatisflexibility?Whyisitimportant?Fiveeasystepsfortheleaderandindividual

    Web Links:

    Viewthiscourseonline:http://professionaldevelopmenttraining.com/courses/change-management-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide

    In-houseTrainingInstantQuote:https://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx

    PublicClasses-EnrolNow!https://bookings.professionaldevelopmenttraining.com/publicclassbooking.aspx?courseid=7

    http://professionaldevelopmenttraining.com/courses/change-management-training-in-atlanta-baltimore-boston-charlotte-c