Business English - Week4 5 Organization

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Week 4/5 March 26/March 29Professor Hayashi

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Today’s Class

• attendance & homework check• review• vocab• language review BREAK• listening & networking• case study

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Review

Subway Underground

One Way Single

Rest Room Public Toilet

Downtown City Centre

Carry-on Baggage Hand Luggage

Question #1

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Review

Question #2 - Fill-in-the-blankWe use _____ or _____ to talk about something

we have decided to do at the time of speaking.

We use _____ to talk about a fixed arrangement.

We use ______ to talk about what we intend to do or have already decided to do.

We use ______ to talk about a timetable or program.

Will ‘ll

PC

going to

PS

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Question #32 volunteers in your group role play this

situation:Student A and student B have organized a

study session for the Business English midterm.

Student A needs to call student B and cancel with a valid reason. Suggest an alternative day.

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VOCAB

In PAIRS, work on page 23, exercise A and D

ANSWERS:Subsidiary – 8Factory/Plant – 6Call Centre – 5Service Centre – 7Head Office – 1Distribution Centre – 3Warehouse – 4Branches/Outlets - 2

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VOCAB

Exercise D Answers:bureaucratic caring centralized conservative

decentralized democratic dynamic hierarchical

impersonal market-driven professional progressive

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Language ReviewNoun Combinations

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Language – Noun Combinations

In groups of 4, complete this chart:You can use examples from the book or your head

‘s possessive 1 noun used as an adjective

phrases with ‘of’

compound words

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I noun combinations

Complete exercises B, C, D in your groups

ANSWERS:exercise B:1. today’s meeting2. a letter of credit3. a business card4. a database

exercise C:1.a five-star hotel2.a 3 million dollar budget3.a 20-minute presentation4.a 200,000 pound contract5.a 150-year-old industrial empire

exercise D:1.business plan2.management style/policy3.sales campaign/department4.labor force/market5.company headquarters/logo6.trade union/fair7.consumer goods/awareness8.research project/findings9.information technology/desk10.computer program/virus

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Listen up!

Page 27exercise A:1) Greeting someone and talking about the past2) Introducing yourself and giving information about your

company3) Introducing another person

exercise B:1) Nice to see you again / Fine, thanks / How about you? / I’m in

banking now.2) Marcus3) Louise

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Listen up! Page 27 - exercise C & Danswers:exercise C:Don Larsen – Atsource Solutions – Outsourcing various services

including payroll, IT services and Human ResourcesErika Koenig – MCB – Financial Servicesexercise D:1. outsourcing2. IT (information technology) services3. founded4. divisions5. employees6. headquarters7. offices

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Let’s Role Play!

Check out the useful language on page 27

You will receive a role play card with an identity

Go around the room and introduce yourself to as many people as you can. Start a small conversation. Keep track of how many people you met.

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Case Study – Page 28

Company

Based In

Business Aims

Reorganization in response to

Options

Profit/loss? Reason?

Image: positive/negative? Reasons?

Auric Bank

UK

To provide customers with excellent service at competitive pricesNeed to reduce costs, including the cost of providing customer services, such as call centers

1.Make changes in-house2.Outsource to UK call centers3.Outsource to low-cost countries such as India

Loss of £1.5 billion because of investment in unprofitable areas of business.

1. Charging too much Negative - 2. no longer seen as ‘caring’

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Role Play!

Get into groups of 4Each person studies a different option

on page 29Share the option with your groupChoose a role under ‘task’ and follow

the instructions