Business English Unit 1. Introduction My name’s Nikita Willy I’m in customer service department I’m the South East Asian customer service manager So,

Business EnglishUnit 1

Introduction • My name’s Nikita Willy

• I’m in customer service department

• I’m the South East Asian customer service

manager

• So, I look after customer service in South

East Asia

• I report to Laurent Smith, the customer

service manager

• She’s in charge of the customer service

department

Introduction

• My name’s Laurent Smith

• I’m the department manager in

customer service department

• I manage a small team of four people

• We’re responsible for customers in Asia

• We look after fifteen countries altogether

Introduction

• I have direct contact with customers

• I deal with problems all the time

• I often deal with difficult customers

• I have a difficult boss, as well!

Match them• Responsible for

• Report to

• In charge of

• Manage

• Direct contact

• Look after

• Deal with

• Melapor ke• Berurusan

dengan• Bertanggung

jawab atas• Bertanggung

jawab atas• Merawat• Hubungan

langsung• Mengatur


• Report to

• In charge of

• Manage

• Direct contact

• Look after

• Deal with







• Report to

• In charge of

• Manage

• Direct contact

• Look after

• Deal with






Notice the use of is, am, and are

• I’m an export manager

• He’s in charge of the department

• We’re responsible for ten countries

• I’m not in charge

• She isn’t in the office

• They aren’t in my team

Fill the gaps with these form of be

• Bob and Mary ………. In marketing

department, but ………. In finance

• I’m not in charge of the department. John

……… the manager. ………. My boss

• My name is Winnie, ………. In customer

service. Sally is my partner. ……….

Responsible for nine countries

• My team ………. Big – only three people.

We …… in charge of Hong Kong which

………. A big country

• Are• Is• I’m • He’s • Isn’t• We’re• They’re• Aren’t• Isn’t

aren’t

they’re

is

He’s

I’m

We’re

areisn’t

isn’t

Fill the gaps with these form of be

• Bob and Mary ………. In marketing

department, but ………. In finance

• I’m not in charge of the department. John

……… the manager. ………. My boss

• My name is Winnie, ………. In customer

service. Sally is my partner. ……….

Responsible for nine countries

• My team ………. Big – only three people.

We …… in charge of Hong Kong which

………. A big country

• Are• Is• I’m • He’s • Isn’t• We’re• They’re• Aren’t• Isn’t

aren’t

they’re

is

He’s

I’m

We’re

areisn’t

isn’t

• I’m Kevin Alinsky• I have a secret job – a part-time job• I work for an airline company• There are about seven people who do

this job, so I’m not the only one• We check the services in the plane we

fly in• When I travel on business, I take the

plane and check the quality of the service in the plane

• After my flight, I write a report. It doesn’t take long And, in return, my flight is free. I don’t pay

• This is good for me because I need to travel a lot with my job as a trainer.

• I don’t like paperwork

Underline the correct verb• I work/works for an oil company• He work/works with me• We check/checks the quality of the

service• She doesn’t/don’t work in this office• I write/writes a monthly report• It doesn’t/don’t take long• They doesn’t/don’t pay me• She have/has an assistant• I don’t/doesn’t have an assistant• He don’t/doesn’t like paperwork• They travel/travels a lot





Speak out!

• I’m Jessica foster

• I work for Context Interior

• Our product is wallpaper

• I work in design department

• I’m a design manager

• Jessica Foster

• Context Interior

• Wallpaper

• Design

• Design manager

Speak out!

• I’m Simon Fenn

• I work for MaxVid

• Our product is Big TV screen

• I work in marketing

department

• I’m a marketing manager

• Simon Fenn

• MaxVid

• Big TV screen

• marketing

• marketing

manager

Speak out!

• I’m Cindy Cliff

• I work for TD Consulting

• Our service is management

consulting

• I work in export consulting

department

• I’m an export consultant

• Cindy Cliff

• TD Consulting

• Management

consulting

• Export consulting

• Export consultant

Speak out!

• I’m Gary Sneijder

• I work for Hyundai

• Our product is car


• I’m an interior designer

• Gary Sneijder

• Hyundai

• Car

• Design

• Interior designer

Speak out!

• I’m Lee Soijin

• I work for Nang Yang

• Our service is goods delivery


department

• I’m an sales representative

• Lee Soijin

• Nang Yang

Express

• Goods delivery

• Marketing

• Sales

representative

Speak out!

• I’m Jessica foster





• I manage a small team of 4

designers

• Jessica Foster


• Wallpaper

• Design

• Design manager

• 4 designers

Speak out!





department



sales supervisors

• Simon Fenn

• MaxVid

• Big TV screen

• marketing

• marketing

manager

• 5 sales

supervisors

Speak out!• I’m Cindy Cliff


• Our service is management

consulting


department



assistants

• Cindy Cliff

• TD Consulting

• Management

consulting



• 3 assistants

Speak out!







assistants

• Gary Sneijder

• Hyundai

• Car

• Design


• 2 assistants

Speak out!

• I’m Lee Dong Guk




department

• I’m a sales representative


salesperson

• Lee Soijin

• Nang Yang

Express

• Goods delivery

• Marketing

• Sales

representative

• 5 salesperson

Speak out!• I’m Jessica foster






designers

• I’m responsible for designing new

products

• Jessica Foster


• Wallpaper

• Design

• Design manager

• 4 designers

• Design new

products

Speak out!




• I work in marketing department



sales supervisors

• I’m responsible for looking after

the company’s website

• Simon Fenn

• MaxVid

• Big TV screen

• marketing

• marketing manager

• 5 sales supervisors

• Look after the

company’s website



• Our service is management consulting


department


• I manage a small team of 3 assistants

• I’m responsible for visiting important

clients

• Cindy Cliff

• TD Consulting

• Management

consulting



• 3 assistants

• Visit important

clients

Speak out!







assistants

• I’m responsible for finding new

interior design

• Gary Sneijder

• Hyundai

• Car

• Design


• 2 assistants

• Find new interior

design

Speak out!

• I’m Lee Dong Guk






salesperson

• I’m responsible for doing market

research

• Lee Soijin

• Nang Yang Express

• Goods delivery

• Marketing

• Sales

representative

• 5 salesperson

• Do market

research

Speak out!• I’m Jessica foster





• I manage a small team of 4 designers

• I’m responsible for designing new

products

• I report to product development

manager

• Jessica Foster


• Wallpaper

• Design

• Design manager

• 4 designers

• Design new products

• Product

development

manager

Speak out!• I’m Simon Fenn





• I manage a small team of 5 sales

supervisors

• I’m responsible for looking after the

company’s website

• I report to general manager

• Simon Fenn

• MaxVid

• Big TV screen

• marketing

• marketing manager

• 5 sales supervisors

• Look after the

company’s website

• General manager



• Our service is management consulting

• I work in export consulting department


• I manage a small team of 3 assistants

• I’m responsible for visiting important

clients

• I report to senior export consultant

• Cindy Cliff

• TD Consulting

• Management

consulting



• 3 assistants

• Visit important

clients

• Senior export

consultant

Speak out!• I’m Gary Sneijder






assistants

• I’m responsible for finding new

interior design

• I report to design manager

• Gary Sneijder

• Hyundai

• Car

• Design


• 2 assistants

• Find new interior

design

• Design manager

Speak out!• I’m Lee Dong Guk






salesperson

• I’m responsible for doing market

research

• I report to marketing manager

• Lee Soijin

• Nang Yang Express

• Goods delivery

• Marketing

• Sales representative

• 5 salesperson

• Do market research

• Marketing manager

Speak out! A: Where do you work?

B: I work in Berlin

A: What company do you work

for?

B: I work for Vekoma

A: What does your company do?

B: we make rollercoaster

• Berlin

• Vekoma

• Make rollercoaster


B: I work in Shanghai


for?

B: I work for Phoenix


B: we make bicycle

• Shanghai

• Phoenix

• Make bicycle


B: I work in Milan


for?

B: I work for Federal express


B: we deliver goods

• Milan

• Federal

Express

• Deliver goods


B: I work in Kyoto


for?

B: I work for Yaskawa


B: we make robot

• Kyoto

• Yaskawa

• Make robot


B: I work in Paris


for?

B: I work for Total


B: we sell oil

• Paris

• Total

• Sell oil

Match them• Offer goods/service

• Sell abroad

• Create/draw

• Make

• Help/give

information

• Build/put in

• Transport/send

• Design

• Supply

• Deliver

• Manufacture

• Install

• Export

• advise

It’s time for eating out

What would you like to eat?

• I’d like to eat apple pie with fresh cream


• I’d like to eat roast chicken


• I’d like to eat roast beef


• I’d like to eat fried haddock


• I’d like to eat fried cod


• I’d like to eat grilled salmon


• I’d like to eat fruit salad


• I’d like to eat chips, mashed potato, and rice


• I’d like to eat mixed vegetables and strawberry with cream

At the restaurant

• Anyone else

• Anything else

• Fine thanks

• A table

• No thanks

• The bill

• The same

• A starter

Waiter : Everything OK?David : Yes, fine thanks. Excellent Waiter : Can I get you anything else to drink?David : Nothing for me. I’m fine thanks. Ivan?Ivan : No thanks. I’m full thank youDavid : I think it’s time to get back, actually.

Could we have the bill, please?Ivan : Hello, we have a reservation. The

name’s Magnusson. A table for three.David : just a coffee for me, please. Would

anyone else like coffee?Ella : To start, the tomato soup, please.David : Yes, the same for me, please. The

tomato soup.Ivan : I don’t want a starter, just a main

course. Can I have steak, chips, and peas, please?

4

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5

3

6

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Business English Unit 1. Introduction My name’s Nikita Willy I’m in customer service department I’m the South East Asian customer service manager So,

Documents

customer service departmentim

customer service managershes

charge of hong kong

department manager

longthey doesntdont

marketing department

serviceshe doesntdont

monthly reportit doesntdont