Business Enabled Communications Station Features
Feb 04, 2016
Business Enabled Communications
Station Features
• Introduction• Station Port & Station Number• DN Assignment• Call Coverage• Linked Pair / Group• Hot Desk• COS• Mobile Extension• Station VMIB Feature
• VMIB Access• Call Recording• Phontage Backup/Delete• E-mail Notification• AME (Answering Machine Emulation)
Contents
Introduction
Telephone(Physical Device) Telephone System
Telephone Line(Physical Link)
Telephone Number(Logical Identifier or Link)
Association between telephone and its number
Normally, it’s one to one (1 : 1) Now, its one to N and N to one (1 : N, N : 1, N >= 1)
Telephone Line(Physical Link)
A station (= terminal) can have multiple telephone numbers (DN: Directory Number).
(1 : N = Terminal : Numbers) A number can be assigned to a single station or multiple stations.
(1 : N = Number : Terminals) (Max. 10 Terminals)
1000
2000
2001
1001
2000
2005
Incoming Call : If there’s a call for DN ‘2000’, both stations will ring. Outgoing Call : User can choose one of the DN’s (‘1000’, ‘2000’ or ‘2001’)
which is sent to the other station.
Introduction
“Directory Number Assignment Example for two terminals”
Introduction
Attributes for Station Port and for Station Number are separated
Station Port Attributes(Station Order 1~324)
Station Number Attributes(Station Order 1~648)
Physical characteristics of the telephone can be defined.[Type] : DKT/SLT/LIP/SIP/DSS, [Attributes] : Headset, LCD Language, Flexible Buttons, …
Max # of Station Ports : 120 (iPECS-MG 100), 324 (iPECS-MG 300) Stations can be ordered on a slot basis in PGM 103 – Station Logical Slot Assignment
To configure port-related attributes (PGM120 ~ 126), use station number assigned to station terminal in PGM 103 (Default
Number).
PGM 120 PGM 103
Station Port
Station Port & Station Number
DN (Directory Number) : Telephone Number, Logical Number.Maximum # of digits : 8 Example) 100, 2000, 80000, 4504619, 70001000…
Used in basic call-processing for station (making call & receiving call). Multiple numbers can be assigned to one physical port (Terminal). (N : 1)
My-DN / Virtual DN / Prime-DN
My-DN : Default Station Number (Station Order 1~324) It is automatically assigned when station slot is programmed in PGM 103. It can be also assigned to another station in the system (Linked Pair).
Virtual DN : Additional Number assigned by system administrator This means extra DN that station owns. (Station Order 325~648)
Prime-DN : Prime Number This number is displayed on LCD when station is in idle status. It has higher priority over other DN when station makes or answers a call.
Station Number
Station Port & Station Number
Relation Between Port & Number
Port Index Station Number
1~ 120 (1 ~ 324) 1000 ~ 1119 (1000 ~ 1323) My-DN (PGM 103)
121 ~ 180 (325 ~ 648) 1120 ~ 1179 (1324 ~ 1647) Virtual DN (PGM 126, 130)
Type of DN: SADN / MADN
SADN : Single-Assign Directory Number SADN is allowed to be assigned to only one station. It can be used for intercom, command call, paging, multi-ring service and etc.
MADN : Multi-Assign Directory Number MADN is allowed to be assigned to one or more stations (Max # 10).
Station Port & Station Number
Relation Between Port and Number in iPECS-MG 100 (iPECS-MG 300)
My-DN(Station Order 1~324)
Virtual DN(Station Order 325~648)
••
••
PGM 112
Station Port & Station Number
MG-300, Max Port : 324
Programmed on a Flex button.
One MADN can be assigned to up to 10 stations.
MADN can also be a Prime Number.
By default, My-DN is stored in each station’s flex button (BTN1) and it’s assigned as Prime Number Button.
PGM 126
PGM 130
DN Assignment
PGM 123
MADN button on a station can be set only for incoming calls by disabling outgoing calls.If the MADN-type DN button has a delayed ring option, the button will operate as a call coverage button.
Caller 1000
2000
1001
2000Dials 2000
Station 1000 displays the number of 2000 on its LCD when idle. Station 1001 will ring for calls on 2000 immediately or with delay according to its ring option,
but it cannot seize (or use) 2000 for making calls.
PGM 130
Call Coverage via MADN
If a DN is assigned to various stations simultaneously and the DN is the Prime-DN of all of stations, they act like the same station.
‘2000’ is displayed on the LCD of both stations since it’s their Prime-DN. If one is using DN2000, then the others cannot use DN2000.
“IN USE AT LINK STA 2000” will be displayed on the others LCD.
1000
2000
1001
20002000 2000
DN2000 using IN USE AT LINK STA 2000
PGM 130
Linked Pair / Group via MADN
Assign Dummy Station - PGM 121-8 Dummy Terminal (ON)
Assign Hot Desk Agent Number (PGM130)- Select (or Load) one DN in Virtual DN range (refer to Station Port)- Set DN type to SADN-HOTDESK
Check Hot Desk Feature Code in Feature Numbering Plan- PGM 113-47 Hot desk Login/Logout
To login through an inactive Hot Desk;1) Lift the handset or press the [speaker] button,2) Dial {HOT DESK Feature Code},3) Dial the user’s station number and password4) Dial ‘*’ or press [SAVE] button. Then agent is logged in.
To logout through the active Hot Desk;1) Dial {HOT DESK Feature Code}.2) Dial the call forward destination for Agent calls
(Dial ‘#’ for not assigning the call forward)3) Press [SAVE] button.
Hot Desk via SADN
* My-DN cannot be assigned as SADN-HOTDESK.
Dummy Terminal(1001)
PSTN
During login
During logoff
Personal mail-box
Mobile Phone
Login Hot Desk Agent 1400(DN Type : SADN HOTDESK)
Hot Desk Agent 1401(DN Type : SADN HOTDESK)
Hot Desk Agent 1402(DN Type : SADN HOTDESK)
Login
Login
Hot Desk via SADN
Class of Service : Dialing Restriction (16 classes) Dialing privileges can be assigned for each DN and CO line.
1) When an internal station dials out through a CO line. (Station to CO Case)2) When an external caller tries to make another external call using DISA or DID. (CO to CO Case)
COS Dialing Restriction0 Intercom and Emergency number calls are allowed;
incoming and transferred calls are allowed.1 No restrictions are placed on dialing.
2 - 15 Assignments in each toll table are monitored for Allow and Deny numbers. (PGM 250)
Toll Table Rule 1 – If a table has no entries, no restrictions are applied.
Rule 2 – If there’s a match in deny table, allow table is searched again. If found, it is allowed. Otherwise, it is restricted.
PGM 250
Example• Deny : 02• Allow : 022500 Possible
COS (Class of Service) via DN
Each DN can have 2 external numbers for its mobile extensions. [Service Mode and CLI] is for outgoing service while [CLI] is for incoming service Programming
- Mobile Attributes (PGM236) : Mobile Flash Digit & Input Time- Mobile Extension Access (PGM132-F6) - Mobile Extension Number Access (PGM146)
PGM 236
CO Grp Access Code + Dest. Num.
Mobile Extension on a DN basis
Mobile Extension on a DN basis
1) Incoming/Transferred calls routed to both desk phone and mobile phone simultaneously
GSM
ISDN DID1000Ringing Simultaneously
iPECS-MGiPECS-MG
Caller
2) Outgoing calls can be placed using registered mobile phone
GSM
ISDN DID1000External User
Works in the office or out of office
Works in the office or out of office
iPECS-MGiPECS-MG
Interaction with VMIB
VMIB Feature Access Ability
Recording
Phontage Backup
E-mail Notification
PGM 145
Station VMIB Feature on a DN basis
- VMIB Access Feature Code (PGM 113-39)- not only for call forwarding to voice mailbox,
but also for access to voice mailbox to retrieve (or manage) a message.
Call Forwarding to Voice MailBox
Voice Message Retrieval When Receiving Voice Message, Press [MSG/CALLBK] button
or Dial {VMIB Access Feature Code} and Message prompt will be presented. For convenience, {VMIB Access Feature Code} can be assigned to Flexible Button. For password, enter station number + password + {#} sequentially.
For Forward Destination Parameter to Voice Mailbox, this {VMIB Access Feature Code} can be used.
Although some attribute require 'VMIB Access' instead of {VMIB Access Feature Code},for forwarding to Voice Mailbox, 'VMIB Access' is just another expression of {VMIB Access Feature Code}. (ex) CCR Table (PGM260))
PGM 143
VMIB Access on a DN basis
Two-Way Record
Auto Call Record If Auto-Record Service is enabled,
Internal/External Call will be recorded without pressing {Two-Way Record} button. When a call is connected,
both stations will receive a Call Recording Confirmation tone, and Conversation will start.
- A Digital Phone User can record any active conversation including station call to the Station User’s Mailbox or to a Phontage Hard Disk drive or UCS Client.
To assign a flexible button as a {Two-Way Record} button.- Press [PGM] + {Flex} + {Two-Way Record Feature Code} + [SAVE]
To activate Two-Way Record- While on an active Call, press {Two-Way Record} button.- When call recording begins, the station will receive a Call Recording confirmation tone. To stop Two-Way Record- Press {Two-Way Record} button again. Phone or UCS Client Station Number
(If null, Recording Dest. is internal VMIB
PGM 145
Call Recording on a DN basis
Phontage backup is available when messages are saved at VMIB boards. When ‘VM MSG Backup Phontage Number’ is assigned, the Phontage receives
notification of voice mail for a registered Station.
Phontage can delete voice mail on VMIB boardsby selecting ‘Delete Msg’, according to its assigned authority.
With Notification from VMIB (when new voice-message is arrived), the Voice Message count is incremented.
Select Backup, the messages are downloaded to the Phontage PC’s hard drive
( Check VMIB & PC IP )
Phontage Backup & Delete
Voice messages can be notified by e-mail address associated with the Station as well as stored in VMIB.
E-mail server address & Account Information must be defined.(refer to MS-Outlook e-mail account configuration)
According to ‘Attach Message’ option,voice message can be attached to the e-mail as a .wav file.
Even though the e-mail is deleted, the voice message in VMIB is not deleted. So it must be manually deleted from the VMIB as well.
E-Mail Notification
- When internal or external calls are forwarded to VMIB, the user can screen the call as if using a normal Answering Machine.
LED Blinking Mode—When a call is forwarded to VMIB, the {AME} LED button will blink as notification; the user can hear saved voice conversations by pressing the {AME} button.
Speaker Hearing Mode—When a call is forwarded to VMIB, the speaker automatically will be open to hear the calling party. The user can listen to the call, save it, or pick-up the call by pressing the {AME} button or {Mute} button.
To assign a flexible button as a {AME} To assign LED Blinking or Speaker Hearing Mode.
- Press {AME] button, and Press 1 or 2 To Set Call-Forward to VMIB To answer a call in LED Blinking Mode.
- When a call has been to forwarded to VMIB, {AME} Button will blink.- Press {AME} button to go to Speaker Hearing Mode.
To answer a call in Speaker Hearing Mode.- Press {AME} button to communicate without saving conversation or Press [MUTE]
button to communication while saving conversation.
AME (Answering Machine Emulation)
• How to make MUTE Button in a flexible button : PGM + Flex + 2(Fixed Key) + Select MUTE + SAVE