business communication

Methods:Verbal – face to faceWrittenElectronicVisual AudioGroup meetingsNotice boardsText!

Need for record Direction of the information

flow Number of people to be

reached Confidentiality Nature of the information –

length, complexity, speed of transfer

Cost of the medium

LETTERS

Importance

MEMORANDUM (memo)

PURPOSES

CIRCULARS

•Office circulars are used in the company to convey the same information to all employees.•Circulars are used

Intimate changes in

working hours

Intimate changes in

working hours

Emphasize certain

aspects of office conduct

Emphasize certain

aspects of office conduct

Invite application

from employees for

promotion tests

Invite application

from employees for

promotion tests

To inform staff about the

changes in the rules &

regulations

To inform staff about the

changes in the rules &

regulations

•Telephone is the most widely used tool of communication in the company .•It is used for communication both inside and outside the office.•Employees working the office exchange information and their opinions over telephone.•This maintains contact with clients, suppliers, associates and other external groups through telephone.

•Telephone is the most widely used tool of communication in the company .•It is used for communication both inside and outside the office.•Employees working the office exchange information and their opinions over telephone.•This maintains contact with clients, suppliers, associates and other external groups through telephone.

ADVATAGES OF USING A TELEPHONE

Convenient mode of contact which overcomes barriers of physical distance

• Free & Frank exchange. No barrier of status

EMAIL

ADVANTAGES

•Collaborating employees can quickly share ideas through an online portal, and advanced functionality allows presenters to share a desktop or video with all participants at the same time.

•Collaborating employees can quickly share ideas through an online portal, and advanced functionality allows presenters to share a desktop or video with all participants at the same time.

•Sales professionals can also use these tools to make pitches to customers, and some Web conference clients allow for the simultaneous delivery of voice, presentations and video.

•Sales professionals can also use these tools to make pitches to customers, and some Web conference clients allow for the simultaneous delivery of voice, presentations and video.

◦ Perception◦ Expectation◦ Makes demands◦ Communication and information are different

and largely opposite, yet interdependent

–Ability of the sender – how much the sender understands of the message they are trying to send–Content – including technicalities and

terminology–Method of communication – including style

and body language where appropriate!– Skills and attitude of the receiver–Organisational factors – complexity of the

organisation, scope of the organisation –Cultural attitudes