Business communication

Introduction to communication Introduction to communication Under guidance - Ms. SUCHETA

ONKARI Under guidance - Ms. SUCHETA

ONKARI

From- NITEEN.P & KUSHAL.M

From- NITEEN.P & KUSHAL.M

contentcontent

BUSINESS COMMUNICATION BUSINESS COMMUNICATION

Communication is the art of transmitting

information, ideas, attitudes from one person to

another.

Communication is the process of

meaningful interaction among human beings.

It is a 2-way process

Communication process happens between or among two or more parties. (Sender and Receiver)

Communication involves exchange of ideas, feelings, information, thoughts, and knowledge.

Communication should involves mutual understanding between Sender and Receiver .

Characteristics of CommunicationCharacteristics of Communication

Conveying the right message

Co-ordination of effort

Good industrial relations

Development of managerial skills

To send message

To receive message

To promote

To inform

objectives of business Communicationobjectives of business Communication

Why do we Communication ?Why do we Communication ?

Inform Misinform Counsel Sell Buy Confuse Confirm Advice Teach Learn

Reveal Persuade Accept Affirm Clarify Motivate Criticize Deny Conceal

WE COMMUNICATION TO -

SENDER CHANNEL MEDIUM RECEIVER

CHANNEL OF COMMUNICATIONCHANNEL OF COMMUNICATION

FEED BACK

PRINCIPLE PEON NOTICE STUDENT

SENDER CHANNEL MEDIUM RECEIVER

Example for :Channel of Communication

Types Of CommunicationTypes Of Communication

INTRAPERONAL COMMUNICATIONINTRAPERONAL COMMUNICATION

Intrapersonal communication is language

use or thought internal to the communicator. It

occurs when an individual sends and receives

messages internally. (occurring in the mind of the

individual)

PRAYING

APPRECIATION YOURSELF LOOKING IN THE MIRROR

Crossing your fingers for your results etc.

INTERPERSONAL COMMUNICATIONINTERPERSONAL COMMUNICATION

Interpersonal communication is the

universal form of communication that takes

place between two individuals. Since it is person-

to-person contact, it includes everyday exchange

of thoughts that may be formal or informal.

INTERVIEW (FORMAL)

CONVERSATION (INFORMAL)

Talking to mate, chatting etc.

GROUP COMMUNICATIONGROUP COMMUNICATION

Group communication is

interpersonal communication performed

when there are more than 3 individuals during

which information is shared, ideas developed,

decisions made, and/or problems solved etc.

POLITIC IANS APPEALING

FOR VOTES

TEACHER TEACHING

Lectures, meetings, group discussions etc.

mass COMMUNICATIONmass COMMUNICATION

For mass communication we require a

mediator to transmit information.

Communication through mass media to large

segments of the population at the same time.

Radio, magazines, reports, pan plates etc.

TELEVISIONS

NEWSPAPERS

methods OF COMMUNICATIONmethods OF COMMUNICATION

There are two methods of

communication-

VERBAL COMMUNICATIONVERBAL COMMUNICATION

Communicating with words, written or

spoken. Verbal communication consists of

speaking, listening, writing and reading.

VERBAL COMMUNICATIONVERBAL COMMUNICATION

Reports Illustrations Memos Telegrams Facsimiles (FAX) E-mails Tenders

WRITTENWRITTENORALORAL

Speech Vote appeal Interview Lecture

Audio VERBAL COMMUNICATIONAudio VERBAL COMMUNICATION

CELLPHONES

RADIO

Walky-talky, pre recorded cassettes, songs etc.

Visual VERBAL COMMUNICATIONVisual VERBAL COMMUNICATION

TRAFFIC SIGN

STAMPS AND SEALS

* For visual verbal communication visual content should contain words/letters.

Audio-visual VERBAL COMMUNICATIONAudio-visual VERBAL COMMUNICATION

PRESENTATIONS , SEMINARS

MOVIES

Video conferencing, television advertisements etc.

NON VERBAL COMMUNICATIONNON VERBAL COMMUNICATION

Non-verbal communication includes the

overall body language of the person who is

speaking, which will include the body posture,

the hand gestures, and the overall body

movements. It also includes signs , symbols etc.

Audio NON VERBAL COMMUNICATIONAudio NON VERBAL COMMUNICATION

WHISTLE HORN BELL

Siren, instrumental music etc.

Visual NON VERBAL COMMUNICATIONVisual NON VERBAL COMMUNICATION

SYMBOLIZES MARRIED PEACE RESTROOM MEN/WOMEN

* For visual Non Verbal communication visual content should NOT contain words/letters, it should be symbolically represented.

Audio visual NON VERBAL COMMUNICATIONAudio visual NON VERBAL COMMUNICATION

ORCHESTRA

CELEBRATIONS, GESTURE

Ms. SUCHETA ONKARI

TEXTS AND NOTES

www.google.comwww.wikipedia.com

Ms. SUCHETA ONKARI

TEXTS AND NOTES

www.google.comwww.wikipedia.com

THANK YOUHave a great day