7/28/2019 Business Benchmark Pre-Int SB Part 2 http://slidepdf.com/reader/full/business-benchmark-pre-int-sb-part-2 1/78 UNlТ Joseрh owпtree s peа ]n studeпt UNlт 0utsoulсiпgnd ffshoting Roерaу student You are Еi|een йiller'А business ourna stWil nterv W УoU o indout Уour xpeienceot outsollrс g Look baсk at the eхt aboutWarаtаh neсessary nd be prерaгedto nswer uest ns about the o ow ngi WhУоlrаngeo n-house rodUоtion? Prolr|ems ith n house рroduоton? Where reс|othes roduced ow? Advantages/disadvantаges f h]s? Ur{lт ТeIeрhoпing Ro e play }|сvr brеok! love q Кt Kot! Rowntrcе n.st aunсhedthеt Кat ЬaГ n I9з5,Atthаt 1imе t Wаsса| ed RowлtreeЪhaсoloё Сnф, te/ d.,8"с |l.. -е.o fu( d п|oзrтhё.oтe probаbly саmе {юm a fаmous book с !Ь n eighteenth сentlrryЕngand, ]t ook jlrst wo yeагs Ьe|оre t bесаme Rowntгеeъеading rodud, тhеi.fi.st advert ing ogаn oгthe ргoduсtwД Whot oсtlve реoрlе need.Тhey doрted the s оgаn нсr€ o Ьrеok Hсve o Kt Kdt n 957' Krt кat W.аpPегshavе a Wa}s Ьeеn .еd аnа wh te еxсерт in | 945 whеn hey сhаngedhe\@PPег to а b|ue ne, тhiswД Ьесаuse hеy made K t Kats with р a п (daгk) сhoсolаtеn iat уeaГ eсausе fa mi|kshоГtage' Polo: tlпь-mint rтг:]L :ПlL:- olet тhe o'|q а 1o.hаpeо hЬ wР|e d||ed 4.. "' e.s I а.dсаmeontothemа*etnthеUsA, ,,,, (Whe,), ТheyWеrenot а stlccessаt firstbeсаuse ' ' ,,,,,, |whf), Howe/er,NoЬ|e ndA||en two advеrtisingmen' mаnаgedo soмethis рloblem ,,,',,,,,,,' (нoW1.Afterthis'Llfusаve/s ]ntsbeсame Тhe рюduсt irstарpeared n hе UK.. ' (Wheл?)'At ffrst heyWere uссessf!|ЬUt hey рopuIartydeс|ined dunl9 ,e l930s Ihe,, ,,,, '(Wi"ло)вown'Ieё,, introduсedo|omлtstothelJKmа*etTheyUsedthe adveftising |ogan ,,,,' ,,, ,,,, (Whаt?)Whсh ecаme oпe ofthe best known п he сo'rntry, I studentB \ i You reheowner fN,4utipe| about ue peсiа| ing j i n eаther oods, hreeWeeks go' ouрaceo аn t l orс]erwthoсo' neofУоur uрpers or T 0 eather l i jaсkets' 0sma|. 0mediumnd40 |аrge' ou l l receivedheordertodaУut here re 0 small nd 80 l I medumL I i Phone our uррtertoornplain indoutWheniheу i i сande vertheargejaсkets ndWhat heу Wildo i l аbouthe xtranеdiumnes. l i 0he orderlmbeгWas О4з724 'l ,|06 соrnrnuniсаtiоп ct lties
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studentYouareЕi|een йiller'А businessournastWilnterv WУoU o indoutУour xpeienceotoutsollrс g Look baсkat the eхtaboutWarаtаhneсessary nd beprерaгedto nswer uest ns aboutthe o owngiWhУоlrаngeo n-house rodUоtion?Prolr|ems ithn houseрroduоton?Where reс|othes roduced ow?Advantages/disadvantаgesf h]s?
Ur{lт
ТeIeрhoпing
Ro e play
}|сvrbrеok!love q Кt Kot!Rowntrcе n.st aunсhedthе t КatЬaГn I9з5,Atthаt1imе t Wаsса|ed RowлtreeЪ haсoloё Сnф,
t e / d . , 8 " с | l . . - е . o f u ( d п | o з r тhё . o тe
probаbly саmе {юm a fаmous book с !Ь n eighteenthсentlrry Еng and, ]t ook jlrst wo yeагs Ьe|оre t bесаmeRowntгеeъеadingrodud,тhеi.fi.st advert ing ogаn oгtheргoduсtwДWhotoсtlveреoрlеneed.Тhey doрted the s оgаn нсr€ o ЬrеokHсve o Kt Kdt n 957'
Krt кat W.аpPегshavе a Wa}sЬeеn .еd аnа wh te еxсертin |945 whеn heyсhаngedhe\@PPег to а b|ue ne,тhiswД ЬесаusehеymadeK t Katswithрa п (daгk)сhoсolаtеn iat уeaГ eсausе fa mi|kshоГtage'
Polo: tlпь-mintrтг:]L :ПlL:- olet
тhe o'|q а 1o.hаpeо hЬ wР|e d||ed4.." '
e.sI а.dсаmeontothemа*et nthеUsA, , , , ,
(Whe,), ТheyWеrenot а stlccessаt firstbeсаuse' ' ,,,,,, |whf), Howe/er,NoЬ|e ndA||entwoadvеrtisingmen' mаnаgedo soмethis рloblem,,, ' , , , , , , , ' (нoW1.Afterthis 'L l fusаve/s]ntsbeсame
Тheрюduсt irstарpearedn hе UK.. ' (Wheл?)'At
ffrst heyWere uссessf!|ЬUt heyрopuIartydeс|ineddunl9 ,e l930s Ihe,, , , , , ' (Wi"ло)вown'Ieё,,introduсedo|omлtstothelJKmа*etTheyUsedtheadveftising |ogan ,,,,' ,,, ,,,, (Whаt?)Whсh ecаmeoпe ofthe best known п he сo'rntry,
I studentB \i You re heowner fN,4utipe|about ue peсiа|ing ji n eаtheroods, hreeWeeks go' ouрaceoаn tl orс]erwthoсo' neofУоur uрpers orT 0 eather li jaсkets'0sma|. 0 mediumnd40 |аrge' ou ll receivedheordertodaУut here re 0 small nd80 lI medumL I
iPhoneour uррtertoornplainindoutWheniheу
ii сande vertheargejaсketsndWhatheуWildo il аbouthe xtranеdiumnes. l
studentвw.э,d.ocаrmenVаnegаs ' L . . . ' Fp.e,a 'L.L, .
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3 2 Answerthefollowingtwoquestions.You need othinkаbout otherWordsуou mightuse to ta|kаboutthethreealternаtives' вeforёyou isten, hink ofsomeWords or different hapёs,mаteria|s ndcolours.You studied some n Unit 5.)
1 \\ihаt эs bееn hап8еd bout hеpасkаgin8oг th€
B thеmаlегiа]с thе сOlOuг
2 Whаtdld thеmаn hinkаbout hеpгеsепtаtion]
A Thе сoпtепt .аsbo.in8,B ThерrеsеntеIрokе lеагlу,с Thе dеаsWегe гiginаl,
тo ryа reа eхam ask' o oраge117'
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11а Listen o he o||owingwoshort хtrасts nd i||in
the spaсes.тhen answerthe multipIe-сhoiсequestionЬe]owёaсh extraсt.
l мап: Doyouwаnttо mееt оmеtimeo dьсuss lrеmаrkеt €€rсЬ suП.еyl сou]d o nехt1,, ' morпiпg'
шomаn: e' ' |сoJLd s \еl l , t WJ. oD|l8 \есouldmееteаг]iегthаnhаt' jow abou12 , tlis lvееkoг з ,' .' mom]ng]
YoUwi|| earа speakergivingsome nformаtionаboui DнL, theexрress d e|ivery erviсe' Listen othёtаlk and fi||in he сorreсt numbers. rhespeаkergivesmаnУmorefасtsthanyouлeed,so listenоarefu||yo What he numbers efeг o')
Yеаг п whiсhthc Сoп]pапy
Тоtаl .еl,епuеn 200з:NumlrеI of offiсrs п.oгldlvjdе:Numlrегoi vеhiс]еsоlvпеd:A]гсгаitusеd n Еuгlrре:
1 . .2 . .3 . . . .4 .tsoеin8 aпd
c i|: Peop|e ften onfusethe аmes fthefo||owing|ettersn Eng|ish:А' , Е, G, /' J,я' s. Listen o thereсording nd write hese |etters n he orderthаtyouheаrthem'
I
5
2 48
l
] Namе: KеithAddrеss: 34'
2 Nаmе:Addгеss: 62.Postсоdе:
3 сопрапy:сontасt nатnе:
ii Listen o thefo||oWinghort сonversations ndсomp|etethe nformatiоn. neасh саse,yoUneed oWrite he сorreсtspe||ing
с lоsе'Сlоydеn
Dгjvе, Loпdon
4 Listеn o fourshort сonversations nd Write heоorreоtnumbers. neасh саseyou W.||hearmolethаn one numberso be sureto сhoosethe сorrёсt
] сOпlJс( hоле rumbеr2 Тiпrе i .п ivа|:3 DisсOuпt:4 Tоlа lпn rьсгof st. l f :
e!Ouest ions1-22. Yauwi]| ear hre-aonvеrsatians,. Fil in thеnun!Эeredpaсеs an thе arms,using he nfarmationauhear. YauWi!| eaгеaсh сoлversatian nce anц
сonversationneOuest ions l-14
, Laok at the orrл е|ow,
сonversationhreeOuestions19-22
. Laakat the armbе|aw. Youwjl]hear womanenquinng bauta ob vaсancу . Youwil|hеar man|eaving nessage t'ar. Yauhave2О seconds o bak at thе arm-. Naи'|]sten ndсanp|е|е hе arm . Yauhavе2a sефnds to |oakat the arm-
. NaW jste|1г|d anp]ete h-Аarm-
VacanCуWithTurnbull aad Ca,
. Postonл(11) ,, ' ,, ' ..Dеpartmеnt
. Nlust аve xperienсei(12)
. start g aary:(1з} ' ,,,,,,, ' ,, '
. send 1a), Wth pp|саton
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Sinan phanеd rom he|19|
Seлd eрlaсеnent2o| ,,- ,- urgent|у
He needs aknoweхistiг|gustorлers'
(21) ....
Cantrеle arеgong to ardеrsarne
Izt . . . . . . . . .onVersationWoOuest ions5 '18
. Laok at the orn below.
. Yauwi|] еara wonan eaving r'еssagеabautsome Work orherсompaгry-
. Yauhave2a seсanсls a |aokat the orm
. Now istеn nс! amp|etе he orm,
мessаge
For siev€Johnsoл
Fraft Jan-at уder'RedwaуCеranicssub]eсt:your(15) ,,, ,,, ,,, ar heir еW angе
ЕХегсes1 Look atthe ist of answers n he boxand read he
trаnsоriрt e|ow t.Whiсh answerdёsсrit,ёsWhаt hesрeaker s doing?
Usе thepа[se r€ore еасh есiioп ir еad hе ъt otпinеапsп.егs'{ru rаy ind t hеLрfulto пdегiinеlrеmоsIlmрoгIаnroгos,Тhе есогdings i]lпоt use hеsаmеWoniаs n rheaпswеIs, isten oг hеgеnеIаlmеаning грurрose )1
whatеасh pеаkегs sаying,
А Thе саndidаtc did lrot rаvr suitаьlе qxа]iliсаtions
B Thе саndidаlе Was ovегquаliti€ ,
с Ihе саndidаtе voUld not suitth€ соmрагlу сuIturе,
. Аs уaD isten' leсk]еwnсh mistakе aсh sрeaker efers a. Сhaoseуauгanswer ran thе istA-I, and wr]te hеcaneсt |еttеrл the sрaсeрravided,
. Yauwi|| еar tю|]vе |есеsonceaл|у
. YaU avе2о sесands a rеad hе Ist+1
. Naw |istегltоhеenmр|е'
2з Persoл
24 Pеrson
25 Persоn
26 Рerson
Seсt ion :oUest ions8 з2. You WiIhear fivеpeop\е,. As уau |isteл, 1eсideWhat jaсh sрeaker is trуing ta do,. choase уaur answer fran the listA-L and Writе hеcarrеct |etter n thе spacеpravidес|'. '|auwi|] еar tte t|vеpieces onсe on]у. Yauhavе
2о sесonds о r-aad hе ist 1. Naw |isten a thе ехarrp|е-
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28 Person
29 Pеrsоn
з0 Person
з2 Person
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some temsWeretoсkedna iгnited lrгn]er fstores,Shop loor paсеWasWastedА рopL]r tеГn as isооntinuedsа еsаssrstants ere otmаdе amiiarWith roсluctsDe]Vеres l stoсkWerеnadequateТoomuсhWas рent n d sp ayfttngs,Staffaсked la п ng n сLstomеIeп,сe,stoсkсoitro Was nadequatetems еегned trtdated,
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рroроse rep ]эementorа supр erreсommendеvers ga slrategyо sagreeWthаnopin n
4 Bесаrеtu]The hleеаltеrпаtivеs i]l поtusuаl]у sеthesamе аnguagе s n (hе ехt,Youmust olrk Oг nеи h ( h P r р ' Р . q e t | ] | e . d т е | d . l r . , I A | е у , \ , n 8
olJl staff ]аи tthe d sсret n. equirenypersoпoWithdrawrom nу our theуdееm|ris сtsorоonс]lrсtfiеns]Verа nU anсe oothеrpassengersnd he omраnу hа]havеnofurdhеrabi у
sТoвЕсoNтЕNТs NАCooLPLАсЕoUт oF D|RЕcТSUNLHт Go|dLne maу гraveo сhangethe tol]r t aiiand
hoрe |r с]oes ot upsеtсL]stomels,Go d Linе taff аn askрeoрeio |eavehetour fthе behаViolrrs noi aссeрtab]e,God LineWoUdke obe nformedWhепсustomers isapрrove f staff ctions'
Тrre ost of nextуeals tripJromLon.lon oFгаnkfurtеrpersonW]|deрendn heпUmbеrol adсipaпts, s ongаs W'. ave 5рassengersnd hevа|ue fthepound gainsttheelrro оesnotdeс пeапyfuгthq he ostwl be 85.
51ЕхDress ordersFoIorders eсe еdbeforeрmMondауthroughhursdaу, eguaraпteеeхtdaуde|Very or hose eсe еd fterhat me,Weсande verwth tlvoWorking.laуs, L e , | i о | o , с ' L ' i l ё J 6 d ^ | o . \ 8 5 ' q A с | 6
enouqn
B travelers.
]fyolrp|aсeour rdеrтom vondaу oТhursdауn he
morningA уoLWi eсеVeуourorderbefore pmв thegoodsW lbе de]Vеred wodауs aterс you are assurеd of a de ivery the fo |oWпg daу,
55
52
ProdLrсteVe omentMaпаoerтheрosition i neсеsstatеpеndingminmunr f еghtWееksnnuaу n heFаrЕаst
stoсk аvаi|аbiIitvWhenWe nd hаt hе temУou еqlrires notпstoсk WeWi reservetoоkfor ou rom urпext е very oLW]|oл]yесhаrgedorde|Vеryoпreperordereven f Wehave о sendуoumore han neраrсe
5 ё i , 6 d , d о о | a т с ' d , . , o 9 0 | o | , . F d ,
Еast or up to е ghtWeeks'ТhеpostWiI nс Lde atlip tо the FarЕast n eght
тhejob лVoveshаVng о go to thе Far East orateasteght Weeksa yеаr
Thе соtтесtWo|dwill ofiеndереnd n othеIwоlds nth€sеntеnсe,oIrxапр]е' hесOгreсt гeposjtion ii]
dер€d on Whаt егlr r аdjесtiveomesЬ€oте t. Тhьп€Ds thаtvounred to Ookаt thе voтdswhiсh сOпrеbеtoге nd аfter hеspас€ Theапswег s notjusttodo with mеaпing'
i]r. ]g.]. i.]. .]. l.] l l] 3]..]]г '] l|.].]:
] Reаd hеsеntenсс агеfully.Whаt s it nskilr8 оu Ьоrit(voсahu]агy'гаmmаL Ьrаsаl егbs , ]]
2 Belorе оU ookаt ЬеаLt€lаtivеs' hinkп.hlсnwlrГoсOuld o л thesрасе, ouпаv lind thаlvou thjnkofоnеolthеаltетпаtjvеs,
f,leadiпgaрer art {sertiпlli:ЕxamkitrfsPатt l sесtioп з сonsisis of:
. оnе tехt IJboutз5(lwогds
. siх лrrrlti!]е.сhojсe uCsI]oпsWЬеIеуou must сhоosеA , B о l с '
YoUргасtiк'i quеstjопsLikе lis in Unit ]8 оn раgc 80 аndiп Unit 24 on pаgr ]05. Rеаdh8 Paрег Pагl ] lsссliоn з)сoпtаins a longel tехt п.]riсhniso h.s siх multipLr сhoiсе
This pэгtol thеeхаm еsts:
. volrг аЬiliiy to геаd or8jst
. vouг аЬi]ily to rеаd оI sрeсifiс nfоnnitiOл'
skimтning
skimпling сoЛsists01r€diп8 vегy fаst to sel а geЛeгаlidеа of thе mеаlring аird еoпtents oI thе Whоletехt(tоIеxamplе' .ou gеt а loп8 епаi] пl;rlkеdaвел.justbefoгeyou аr€8oing пto аn iлlpoг1аnlmесtingапdyou hаvr to dесjdе whаi асliOn to tаkе vеry qliсk]v),
. Whеn you sее Lnlапrilj.rгwoгdsоrsепtепсеsyou
dоn't undегslаnd,do not sp€d timе tгуin8 tоuпdегstаIld Ьеm сoпtinu€I€dins
. only Wolгy.ьоut djff]сult oсаlrulnrv or sеnlепсrs lt
уoU find thегe s а quеstjonаlrоut hеп,
!i l lg.с1-.siеd 1аl! l:.гг] 1]|]i. j
1 sk]m lhе Iеxt irst to 8еtа goоd gе.еrа] ]dеа oi i 'hаt it
sауs апd thе topiс oi еасhр.rгаgrарh.2 Rеаd the filst quеstionnЛd ondегlinе he rпost
гcаd thе thrеe aLtепlаtivеs nd deсidе wЪiсtr s с0lrесt,somеt]mеs ,ouma-v ind it еаsiег о dесidе rтliсh on."s
4 Тhе апswегs o hеquеstjОnsuа]Lу omе n t l rе аInеоi.drг п thе tехt sо whеп yо! hаvе fouDdthе аDs],l.еrooпе quеstioп'mоvе on lо thе nехtp.гt оfthе tехt,
5 Thе tеxt vi]l пoI oltеn r]sе hc sаmе аngun8е ts n thеq еstiol1, bu nееd lо look iOr thе sапе idеn еxрlеssеd
jn а djilегеnt Wаy'
Е lе lс sеs
1 a skim the text аbout Anwаr's estаUrаnt nddeсide whiсh ofthe fol|оWingа-0 t а|ksabout'
d
Theогigiпаld€а
Rаisin3]]emоnеуostапUрт ]kn ]о . п д .n r l . 1Aрч
Adl.еItьing the Геstа[rаnt
Blly]пg thе еqulnllеnt
Ехраndiпghс. xsiпеss
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ANWAR's RЕsTAURANT
Ап!1.аI а]аmа п.oГkеd оl a пulnhег ll yс.гs in lЬеrеstа гаnt tlаde Duгiп8 dris dlllе' hе lcап]t аьouthеаltlr аnd sаtеtу'dеahrs With s!р!liсгs.nd а]l thеъsuеs hаtсol lе up n йе dау оdауmапаgеmепt fаIеstnurant,Аflе| iive !eаls, hе IdtsLrгe hаt hе сoul.l' , , ' ё , l , ' | . , ' , ' " | | o i i , o , \ ' J . . E IMiddlс Еаstегп oоtl, нowеvеI' аs ]t turnеd o1rt, еundегеstiпаtеd hоп, d]ff]сult t цlou]dЬе tOotrt.in thеnIdаl iuпdlпg
АпWаr о nd а sпal] саiё hаt hе сould tаkе ovcг эndaррroасh€ his lrапk or а loаn, llowe!ег' lhc-vWегеlеss hеlрfult]ran he hoped, Thc-v ,сгегеLuсtаnt oo|fеrhilll а lо.тr аs hс h,]dпo ploрelt-vor еquipmentlvhjсh hc сou]d usе tо sесulе ]t, Еvrпtuаllу' hе !UltogеthеIа dеtа]iеd rusjnеssрlan With tlr. Ьсlp ol .hiепd апd pеt.suа.lеdhе Ьаnk to end hjm Iз'0О0'
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з AссordingoAnwаг, uуing heеquipmеnt n hiгenr ' т .Ь j cр rDr j oт l nь r l
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. For.]uestionsж9' markonе et1e.A' B ar c' onуourАnswerSheеt
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. аdjeсtivеs ]lhnouпs, g, Yoaшillhаvе o Dork |оtight dеadlines
. advеl.lrsWith vеrbs е,8 Pnсеshоl)е i.sепshаrplу
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q l l ^ ^ A ( + A . ] A \ . m t A . Ь h ^ 6
1 веlorc you lоok аtthе a]ternаtivеs, c,]d hе tехtthтоu8hand trу to think Whiсh Woгdw]l]8o in thеspасе,Yo|rпlаy |i!rd hаt you think of оnе ofthе
Ехегс]ses1 choose the best Woгd oг eасh of these spасes. Iл
eaсh саse theсorreсtWorddeрends on thepreposition fter he space.
A rесent slrп.eуshоlvs ]r.t tЬе deсliпе jп th€g]oЬа]P U|'U| \d. t o r
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.1.hеthгее altеrnаtil,еsmау hа\,е ]mjlаIп1€nings Ьut]ook аt thewoГds еjthеr side oI thc sрасе.Th€ li8htаnswег vil]оftеп dеpепd on thеsе,ЕoгехаIпр]е,fуouаге сЬoosiпg retwerп tlrrееpiероsitions,doеs tЬе' о | | e ' , . \ ' . | F oendn . ' . t Ь Ь . t о t e . " ' p а .'fliпk
V l | . n o ] r l v е i ' , ' " d t . ' r d hе e , | | о | | Р | 8 |
witlr your апswеrstOсhссk'
сhoosethёсorreсtWordforeаchf hesespасes.neасh саsethe сorrёсtWorddependson theg ammаtiсalstruсture f the sentenсeor thepreposition.
Thе nsuгаnсеiгm' 4ortолпd аmрЬ€], Iе ,'tОsеl] hеil i|е nsuг.ncс iv]sion' n ut rе hrvwill2 only oп8епегаlnsulаnсe, .his s reсаUsесompаnуplofits Ц.€е 3jп thr пumbеI of сlаims,
Ouestions 2 86. Rea.1 hjsaгt!с|е boutan eхpanding ompaлу, Chaose trю bеstWord a fil еaсh spaсe fron thewordsbe|aw. Far еaсhquеstlЭn 2-8- nark one |еxеr A' B' c ar D' aг|уaurАг]swеr hеet,
Еxаmplё:
HeWantsou o(0) ,, himthеreasoп,
0 А speаk вte| с sау D ta|k
o Пв
Iс
ПD
П
82 Aman в ma]or ссhe f D cоre
8i} A looted в grоunded с stood D estab|shed
a4 Arose в deve|oрed с лсleаsed D grew
85 A aоquired в attaned с асh]еVed D сo|eсted
a6 A amendment в сonversоn с tlansiomration D modifсaton
Mo|lvMaid ExpаnsionDomest c eanng spec a| t N,4oуMa d is resрond rg о a hLrgenоreasеn dеmаnd ordomеstiс ervсes by
gеаriпgUp or а (82) .,' expапs]oп ftheirfгапсh e пеtwоrk vertheneхt Ve уears
s nce he lst N/]оуN7]a]UK frinоhse stаrteс]n Еsseх n ]986'lheсomрany snow(8з),, ,, nmostpаr1s
of the соUntryBLit ver heраsi deсade'reсru menthas nowsW сhed o otirer reas a|thoughhеrеarest
N7]o Мad franоhisedes dentiа|о an ng oрeraton fromАgostрo ar Group,Тhаnks o this,N/]oуN/]aid K hasUndergone s gniiсant(86) ,,, , padicuarу n regard o enhanсеd rаnсhsеe support еrviсes,
b оomp|ete he fo|Iowingext byputtingone wordin eaсh sрaсe. сhoosefrom theWоrds n thetablein Еxerсise 1a.
Suggestеd хaп] eсhПiqUe
WATЕR мANAGЕмЕNT
Аs {аr s Ьusinеsses ге onсеIпеd,avin8Wаt€ ь noloпlу а quеstioп i Looking ftег hеenviгonmепt
l ,' ]tа]somаkes ood inаDсiaL€sе. МаnyсomраDiеs гepаyiп8 aгmorе n wаtег пd tsаssосiatеdosls , ' ., thеу еed o,lnпапусаses'siпpl€wаtеГ rаnаgеmeпt]ап oulddгamаtiсаl]yгеduсе hеiгwаlеrсопsumptioпnd lrеmoпеу аved( l U о J , , | ' . . | " о | | o , h с , , ' l l 5 o t , l ' е b ' I ( . 5 ,
аs уouls, u'е аIе сuггеndyрuttiп8 tosеthсг Jplogгапrn€ oftаlks lryvisitin8 spеаkегs'We would ]i]сto аski fyot l lтot d rеwi l] i r rs1о olnеаndgive. tаLkto thе studепts oD sопrеаsресt ofуoul сompаny bеtorеthe еnd оtthе summel tсгm' prеiеГаЬLy n а ЕIidaу
b Reаdthetаsk'
Writе а lеttег o Mг steс]с:
аsking ow ongЪе аlk hou]d еsUggсstingpt]s5iЬ]eаtе
I WoU Jbe hарpу how ong he a k shouldbe
с Put togetherthe oIlowing hrаses o mаke hreeсompIete entenсes.
p]easeоou Уou e rnetо сomeandgVea ta|k bout urcornрaпys a possib]|eate orme FrdaУ16Арri
I
d Mаtcheаch ofthe sentenсesWith neоfthe threekeУpointsabove.
e studУ the o||оwins hrasesand sentenоes.
Yours inсere|У | ook orwаrdo hеaringromУouТhаnkуou orуourettеrof 2 February DearМrstee|eP|easelet reknow fths dаteWou be suitable'
f Using theseрhrаsesалd sentenсesand thesentenсes orthe threekey points'Write he etter'
2 a Reаdthe tаsk at the top ofthe пextpаgeаnсlunderline he mpodаntpoints.
b Readthis onIiлe dvertisementfrom сompаnyWhiсh eа|s nseсond.hапd quipment,
DЕLFoRD ЕQUlPМЕNT
Weьuy апd sell sесoDd hаlrd еquipmеnt
\'Vit]] Llгgood tаif апd 8ood rusinеssknоWlеdgе, i.еаiпr to pгоvidеуоu With tlrе Ьеst sег,',iсс лd the mostsu]tabl€еquiрment |оr уouг пееds,
Fo]low]ng hе сost гeduсtioпрl.o8rarnпrе t Bottoпсatering, wс hаvеIесеntlу асquirеd а rапgeoi
еquiрrnеnt oг the ood апd сat€in8 ]nd rsl y. сOпtасtus |or fuгth€ dеtаi15 п www,dеlfordеquiр.сom,
с Rёad the o||owing mai|,hёn answer hequestionsbelow
Dеar ir,
Kеп мау
I аm wгi1in8with еваId oуоuгаdvertisеmеntollood аndсаteliпg quiрmeЛt' аm onеofthе owпегsofа сhаinofjuiс€lrаIs'As wе аreсuгrеntlу xpаndin8.wе Wruld Ье nte.еstеd rрurсhаsing пumt'er lilemsof bагеquiрmеnt, sресiа]lyuiсеIs nd oаslers,г | . l s e oUс ) о l | l e | , е , ow o ' 8 | р8 | | | | | , e e l ' , . l .
I look lо.Wаrd to heаIiпg Iгomyolr,
2l
тo ry reа|е'аmаsк' otopаqe 41 ,
Whjсhрhтаsе Oеs hеLеttеIuseo ntroduсеhеsubjeсt?Wh]сhрhгаsеs usеd o аsk or infonnalilrn?Wh]сhрhгаsеs us€ tо fiпish{аnd аууouеxр€t агер]}]
d A|thoughthe etter s Wlitten n а suitаb|e tУ]e,twouldnotgetthemахimummarks n heexambecausenot a||thethree ointsare сovered.Whiоh s missing?
e Rewritetheettersothattсovers |lfourkey
рoints.тo do this,уouwillhave o make some olthe othel pаrtsshorter.
аn eхаInрle fа rерoгlinUпit 24 onpаgе10з,Thъ рагtoI0le eхаm ests otLг ьi1itytо:. do a lоnsеrwri lg tаsk. [sе theсОrreс1formаtndтеgistеrloгhis аsk. usесoгrес1rаmmааnd voсаЬulаrу,
oтgапisаtion
I I . v e г v . m p о п . l п l л d b t ' n е . ь | е у l o o З J , . i s e V o J ,
idеаsсlеатlу пd ogiса]lyand o show his п уouгIаyоut. rеpoгt, оr еxamp]е' i]l8еnеrаl]y ove гomplesепtаtion f fасts o сonсlusions rr€omm€dations' and usеlrеаdingso show hls,seрarаtе oints n memos nd гeрorts геusuаllynumbered .bul]eted oГeаsy еfeгепсе,еttеrsmus1bе сleаrlydividеd пtopата8гарhs-
SuggestedХа n eоhnique] Read tlrе llstгuсti{rns агefullyьy uпdеr1iпingthеkеу
woгds, No1eespeсiа]lуi
b Маtсheасh ofthefo|lowing deаsto oneofthethreekeyрointsаbove.
{ r , l d . ' ' | Ь Je . |g J е |Рл , , ln " | .(he rаiningWаsпotspесjfiс о thесomрапythе гаiпin8 id пot addгеssh€staff's €dsstаffаIemоIе llotivаtеdf thеуhavеoррortunitiеsо
thetгainег id not аliow imе oгs1а||oаskquestioпs
thесomрany hоu]d rаkе urе hаrЙe tгаineг nows
с Rёаd the o||oWingampIeanswerаndUnderlinewheretheabove deasсome in hetext.
ъ: Jaсkсаrson'H R Маr]а8еrЕrom:кarеnТil]еy' аlеs ndп]аlketingRе: trаirrin8 ау
], Тh€ сontеntwаs notrelatеd to 1hisсоmраnу Oг othe асtuаl mеetiпgs hаt staff havе to аttеnd n thеirwогk' Iпstеаd' t sееmеd o Ь€ а stаndаrd сlrurseonmееtings n gеnегаl'Аs а rcsu]t' sеvеIаlstаfffеlttlrаt Iwas поt h€рfu],
This а]somеanttlrаt thегеwas no геа]соnnесtiоnb " иеe r , l . е , . i i 8 J nd I l Р d . , | | , r lnдр | 8 s | | l . с l J l
I
2
4
. whа1kiid of tехt t ъ (]еttег'nеmo' ерort ,.]
. Whowi]lгeаd t, (ThisWil]dесidе lrе e8istеr]Thinkсагefully ьoutWhаt ouсаn sау or еасhoIlhеkеyрoinls,Notеdowпyouг dеаsaпd аnykеy woгdsorрhrаsеs ouсаn use.Тhiпk howyоuarе8oin8 {r lrl.oduсе ouгапsw€Usuаl]y ouwi]l rеsinЬуsjving heгeаsопoгwтitiп8,Writеyоurаnswег гomyourp]апusiпgthe olrесttогmаt, o]]oWinghеsеquепсе fthе ruliеtрointsаndаррг0prlаteeg]sleг.Try о usе inkingWords so, e.l]uJe. llltollaл' tс,) o, o . , P, \o| l idёJs,
l L i ' Wi l | пJ le yo, |"|| '$"
e, s ier
сhесkУouгаnswer oгmistаkеs,
Ехerсises1a Reаd he o||оwingаskаnd under|inetheeу
рoints.
]t ъ imрoгtапt oг stаIfto f€l that wе aге аddrеssjn8
theiтtгаiпiпg пеeds, h аddition' ifstаf| fee] hаtwе агеoffетin8 hеm thе сhаnсе 1odevе]oр, his inсгеаsеsпlotivation, 1 еe] hаt wе shou]d ook into tЬe
рossibility оf usjn8 а ditfегеnt гa]nег n l!tuгe' Wеshot d а]sоа]low the trаiner o vъit the соmpаnу аndiпteгview maпаgепеnt аnd possib]уstalf bеfoгe Ьеу
8ivе thе trаinin8, l.hey sho[]d рrovide а dеtаiled iоut]inеofwhаt Wi]l haрреn Oп the rаiпiпg day so wесап bе suге the гаining.lvill аddгеssstаf{nееds
s o n е o ! о . | l l d , | , l ' v Р l Р ' " ' ' ' ' . , . а * " ' . й
dJy Whjсh wаs orgаnisеdbyyouг сompаnу, нoWevеl,
а numьегofthеmhаvr соnrplаinеdbout t.
Youhаvedесided o wlitе а merпo o th€humаnIеsouгсеs аnа8еr bout his.
Writе ourm€mo, Writеalrout:
. whythе stafilvеIе ot sаtisfi€
. , h e г o o , " г ' р o t . J vi 8 | ч U . 'р ' ' . U l L l . f l n n 8
рro8гammе
. whаttlrе ompanу houlddо n fu(uгeWriiе 18o-2o0Words,
Wе shou]d ontinuеwith thеsуstеm fаskiпgсustomеIsо сomplеtе fеedbасk агd. ustопrerf€dlrасk s еss€tiаl foгus to know whаl.we геdоingWellаndwheгеWenееd o mаkе
Add arеаsопoг аn eхаmрlе,3 smi]eat he eхаminelmаkeeyeсontaсt nd ook
ЕХеrcеs1 а нele аle some exаmp|es f possib|e est
qUёstions.Unfortu аte|и his cаndidаtedoes notsayvery muсh!
Еxaminет where arе you fгom?сaпdidatе TLrrkey.Еxаmineг Whаt work do youdo?саndidаt€ I'm аn ассounlаnt,Еxаmineт Whаt doyоu ik€ аboutуour ob?
саndidаtе Мy сol]еаguеsгеniсе,Ехаminer Do youhаveа соmfortаьle ffiсeаtwork?сaпdidаte Yеs,вхaпiпeг And whу аrеyоu studуing Businеss Епgliвh?саndidаte FогmyWork,ЕхаminеI And whаtwoutdуоu ike tо ье doing n'
b вelowyouWi||ind some more nformаtion.Matсheaсh one With ne of the аnswers аbove,
. I woтk oга с]othingirm n stаnbul.
.I,vе
gotsеveга]
oodriеndsаmoпgthеm'. Wеhavеseverаl liеnts тomovеrseаs nd hаvr to
sp€k with hеm nЕпglish'. ]wаsborn n AnkатаЬutпow ] ivе n Istanbul,. . е j l J o v . | - i ' ' р o f b | . i п e . \ ь U l ' d l k A I o 8 . | " . i 8 h e |
рositiоn,mаybеn a diff€еnt соmраny'. lt,sveгу ightwith niсе uInituге,
1з2 Listen o the exаminer's uestioпsand answerthem.(|fyouarё notуetWorking' пswelаbotlt hep|асewhere you study.)
. You агеsivеп а рagеWilh thrее оpiсs Lo а]kаbоul,Еасh tОpjсbеgins alk dDоДI , or Dl?s.r.lrР а nd еndsСiUe Рdsoлs oгvouraлsurer, lt а]sоsivеs thrеe hinss
уоu shou]dЛс]udеn уoUl a]k nd а ques l iOп.. YoU mrisl сhOosеonс Oj hс tЪrее opjсs,. YoL] аvе оnе minltе to plерагeyouгtаlk аnd to mаkе
Eхeгс es1a Lookаtthe o|lowinguestion.
1Таlk аbout а LеJпlрrоjесl thаt уou Workеd oп:
. ldlо Wаs n thе tеam
. wh-v hе tеаIn !аs set uр
. Whаt ou асhieved
нoW еаsy Wаs t to Work аs J Lеапr] ivе геаsoпs1огYouпust spеаk bоut hе орiс ol onеminutе,Whеnyouhаvе inish€. tilе ехаmnrеr jl] аskyоuonеn r 1 ц n . r r р q l i n п q ] Ь n r l 1 . ' П 1 . п i .
Y о l n l ' , i р d . n | | . | | . : L n : , | J о | e дU
This pаIt ofth€ ехап tеsts:
. },ouгаЬihtv to sреаk flrl a lon8еIpеГilrdof tinе' аs you
r ' q l , , l r ' " o $ r . i o r n .
Dus1llеss еeпl1g. v . l ' r l Ь i l i п . t n ^ ' o i ] i ( р v . r r r r l A j !
Iпteryiew пегves
lt is naturаl tо fе€ a ]ittl€nегvous аbout t]risрагt o| Йei . р . , i e \ { , \ , e | . о г , eh e |b \ F n8 \ .U . e t
. you hаVе soпеti1in8 ntегestirrg nd importаnt 1osаy
. thе ехапiner Wаnts o heаr yo!г ideъs
. hе/shе wou]dЬе еquаllу nervous fhе/shе hаd togivе а tаlk in уouг ]аnguаgеl
Ahove а]l, kеep sp€king.1IУou dгy uр, tаkе а ьтеаthJ d чl l l J8l ' I Do , . @o' , | '6. cрeаr oтe,hing
уou hаvе alгeаdуsaid.
q , j а б 6 < r A . ] A ' : m t д n Ь l l п l д
A Yоu hаvе one mintte to pтераге,Usе tto]l сhoosе hе toрiс уou tlrjnk s еasiеst2 think how},1ru аn givе оngегаnslvers o thс qrrеstiопs
b вelowyou Wil|find n exаmp|e f аtа|kthаtaсandidаtemightgiveon thistopiс' Writethe bestlinkingWordorрhrаsefrom the box n eасhspасe.
diiliсult' 5 thе dаlе lol the орeoiпg Ol hе пеw
рlаnthаd o ьe de]ауеd,6 ' wc асh]еvеd шgоal
l р " п r ' l r F р л е I Г | | o Г р р d o г o l ) е | J l е
Wеll. ]'vс woгl(cdаs pагl of а lе.m oп sеvег.l pгojесts
lп mу сoп1ращ ]rut ,vе сhоsеп to tаlk аlrоutatеап
рIojесtWliсh llvаs in\,olvrd п аbоut ivе yеагsа8o,Thrlе weге |ivе oI us in ltre eаIn, 'Vе idn'l а] lknow
еiсh olhега1 iгs l , OIсоlrrsе e аl lgоt o knо\u
rасh othег rпrrсhbеttегWhilе Wе wогkеd oп thе
lroiесI. hе tе.m !vаs et p 2 thесогпpапy is
!]аnп]пgto оpеп а пеlv епg]пеег]пg lапt, oulIеsрoпsibi]itywаs to d€iвnthe sit€ апd tо gеt hе гight
Wе hаd sоmеpгоЬ]еms
With thе ргojесt ol tworсаsoпs.3 , t!i.ооfus disаgгесdаЬоut ho!\. hеs iLе ho!]dЬе ]аidо!t ' sо t wJsn'tа lwауs Jsy okссpthe tеаm tosether'4 ' lind]ng thе mасhinегv Wаs
frstуDUт
. аddjng ехапlp]еsNote down somе kеy Wогdsаnd idезs lO helр yori
orsanisе 1,ouгtа]k nd lеп]еmbeг vhаt yox rvаllt to sаv,
Whеrrspeаkjn8:
useуоrrгnоtes rut ook аt the ехаmiпelslагt by sзуing whiсh lopiс you hаvе сhosепuse hrking Wогdsаnd ]rhгаsеsikе лгsrly,ьесаuse' or
wa1сh hе time аnd tгy tо finish lvi1hа sЬoгt сonсludiп8
Youshould аy:. whаt advenьing methodsуou use. who s in сharge fthe аdveгtising. how effectiveyou think theу агe
What сhаngeswould you mаke n the wаy youlсollrраny does ts аdveltising? Give Ieаsons oryouталsweг'
b Work npаirs.Give our а|k oyourpаrtner.t theend, ourpаrtпerWi||аskneol twoquёstions.When ouhаveboth poken, isсussWhаte|seyoumight nс|ude r howyouоouldmprovethetalk.
b comр|ete he o||owing uestions 1-з)usingWordsfrom he box' Foreасh itemоfinformation,thereаretwo questionsWith he sаmemёaпing.You саn usethe sameWordmore hаnonсe аndsomё spaсes needmorethаnoneWord'
howmucn
I Firstly,
2 sесlrпd]у.
з oпе аst hin8
s ze WnаI soonbg when
. t r n ! n ' ' , ] - l ' vA r l ъ р n ] ?
Nоtеhow tЬequеstjons ге ntгoduсеdWith еqnenсin8wordsаndphгаsеsIirstly, есoadly, nP/ast hlл'g.
с Work n рairs. tudentA shou|d аkethё ro|eoftheсаndidateаnd аsk аbout he саbinets.
student shou|dаke he o|e ftheexаminetstxdenlДreld'tnteГ]
bi8 eпough,I'm ofтаi.lI'ln n'Эt u1ppу uitll hе tin1е t tаkеs О
dеlivеr thеп,
2 €400 а moпlh.
з Undегsrounrlсаг pаrkin8 sрасe Ioт ]5 саrs,
Rёаd the nformаtion n thefjrstсard t'elow.Askquёstions o findoutthe infoгmationfrom ourpartnerтhengivean opinionоп the nformаtion, singsome ofthe exрressionsаbove.
1 2 fiх а tiпе :]kесрup with thе times 4 tакe оnсhаl|€g€ 5 plаn а str"tеgi.
2 ] st.ndагdpгoс€uге2 seгioDs ьkiollow а stапdагd госсduгetаkе а sеrious ьk
3 2 сreаtеаn oрpoгtunitу 3 !оol оuг dеаs 4 put foП!агdа ргoрosаl, solutioп 5 hold а mееtin8 6 геaсhaso|xtioл, oxr lull рoteпtiаL 7 сoпe up with aрroроsаl' а
L s len Dgl thеy do nol hnve rеgttlаr oпlmuлiсatio! mеetingsапd
]nаnа8emепt tуlе ]s пol.o!еrt door]2 саll а meеLins' еt uр а mееting'са]l offа mееtnlg
Askingor nformаt ionsрeаk g
Qtеstion B
Who do уlr! lvoгk fог?
Whаt's our ob?
nаrt/fiIrishwОгk?
job lrlvolvе]
QuеstionsWliсh do not |oпn а pаir:Wlrаt агеyou st[dуinвjWlrаt do yоu еnjoy аlroul уo1]rob/studjеs]Do уou do mаnyditfеrеnt hings yоuгWoгk/studiеsiDo you trаvеlmuсh in
3 2 d 3 l 4 e 5 b 6 a
UNlт
сomраnyistoryGettingtагted1 с (bесаusehеу tаrtеd s араpеrmanufасturin8соmpапy] b за 4d
onе fеmаlе nvеstorofth is tyрeis RitаWhite.Ritarunsа smаlIhotеl iпWalеs пd s аlso hеfouпd g mеlntrerof аЛ jnvеstmепt с]ulr, l No oпе iп hеr fаlniLу is а brakеr
аnd 2 sfu tоok hеr пitiаl аd'be lгomproshaгe, iег fiгstshaгeswere n а bujldin8 soсiеtу,
Тhе investment luЬ s loгwomеп onlу.3 А/ihoushsе|е|.Il 111i1jеs\ kеd tl1еiтh1|sьапds о]оiъ tr.ц did l|oti,ant to' so tЬесапе а lаdiеs опly огgаnisаtiоп, Itег
I r п | ' . 4 J j . n , | \ . г е n b е | 5 оД o J I л.с25 mon1Ь, Ьеy а8гееwhiсh stoсks о ]пvest п аt a5 montftlym€tin8 hеld аt onе оf thе memlrеIs'hоmеs'sо fаг' 6 soлtе oitheir lпuestmеllts h|1vе ilrеn rеtLlп1s f
8оod, ' е d8Р. no o , . .r lF8ol s |d гJ\0 | ..U88е "o , " Т l ( O | г l . л | h | r P о ' , ,thе fееdbасk гom thеsесагdsаnd to mаkегесоmmеndаtiоnsor nnрrovеmеnts,
Thеvаst mаjorit y of сustоmеrs 82%] аtеd hе 1oоti s
8ood,olrly tlrгее nrds аnkеd t аsрoor
с|еап|iпеss .аsаlso гаtеdаs 8oоdoп 72% ol саrdsаnd
on y 42% гаtеd hе sегv]се s good A iгеquепtсопmеn1wаs 1hаt hе |ood Look oo оlrg o аrli\'с'
Тhe!геsеntаtiоп оf thе foоd oп thерlаtеwаs гаtеdаsаvеIа8€bу most (760/oJfthе сustоmeгs.
] It ь olt oi dаte, omе olthе pеорlеmеntionеdпo]ongегWoг|tог us аnd t doеs пothа\,е nfоrrпаtjоn nour rnоsт есепIPгoouсrs,2 о , n1 Рdи . ' , , ' - l ' . , ' ' ' . h рb s | , , . , ' q J | Abаsiс апd оntygi!сs iп{ФпrаtiОn Ьorrt гoduсtsand
1Iее] ]rat vе nееd to пl,еst п сгсаtingа lагgег nd moге]Inerеstilrg itе,lt shou]dсопtаiп п1oгеnfогmаtioпаЬout the сomраny'suсh аs ош history апd ouгmisslon, | , c г " | , o . | | , ' , U l i ' ' . o n е " l l ' | o t ' Р | pd 'Р r
ге8utаг|-vo thаt ouгсustomеrsсаn ассеss lrе аlеst
ргoduсt nloгпlаLion, would aьo ]ikе 1() tlggеstthаt vе
iлс]Udс seсt io l l l l jo lr асаnсiеsМylееli.g is lhаt м.епeеd tОemрloу а рroiеss]оnnlwеlrsitеdеsignегiohеlpos lvith th]sP.ojесt, hэveЬееn n сontaсtWith wo апd hаveobtаinеd оmеquОLеs, ould Wе sеt u! а mееtillg o dьсuss thеп aпddесide hОw to tаkе hь рrojесt olwаIdj
t, Тhе loсationь on а vеry busy oаd,.Tп.o f oul!ьitors snid thаl thеу сoLddпot slеeрЬeсаuseоftгаffiс
2, г l р q | l , ,yo. | i le оo |LР|Р ' ' |8"|р| ' |"el ,8
thаt thе rоornsweгetоо sпlall аnd thе sеIviсеаndсlеапl]nеsswаs not oI an aссерtаlrlе taпdаrd,
I аm ам.аге hat hе Еlton s а сonvепiеnt hoiсе oIhotеljust bесаusе t s so с]оsе o o r соnrpnпv'soffiсе''tlowevег' dо lеel stron8l], hаtп.eshould usеdiffelепthоt€ i. fxtx]е' Ilwе !гоvidс ассommоdаtioпwlriсh ь bеlow thе evеtо!гvisitогs ехрссt,wr сгсаtсаbadjmргеssion ofouгselvеs,UltimаtеLy,his hаs ап
I Would ikе o suggеst hat]п|uturеWе ассommodatеvisitors tlrе Rosellotеl in Nеw strееt,lt s oп]у a shоrttах] ]dеawnу and t сertailrlуoflегsаbеttеrstаndаrd ofассommodation'Thеу аIе а]soWjh1g to оffеrdisсountsIОrgroupbookjngs,
Eхаmpraоtiсe
Ехаmilrеrсaпdidаtе
Ехаminerсаndidаtе
ЕхаminеrсаndidаteЕхаminеrсаndidаte
саndidаte
sреaking est afi1
Еxаm ki s1ьЕхаminer Wheгe aге
уouirom?
саndidаtе Тшkеy,IWаsbоГп]п nkаrа rul ow I ivе nr
Whаt woтk do уou do?I,m,]пассonntапl, wo.k foг а сlothing irm ]Ir
Whаt dо you like аbout your jоb?
Мv соl]eавuеs геniсе. I,vе8оt sеveга]8oodlгiеnds апоn8 thеп,Do уou hаvе а соmioгtаblе offiсе аtwогk]Yеs,lt,s very ight with пiсс furпit!ге.And why аrе уou studyiпg Busiпеss ЕпglishlЕоr my п,oгk,Wе hаvе sеvегаl liеnts гoпr
oversеаs пd 1hаvе tо sрeаkwit]r heпr nЕn8]ish,And whаt wotrld уo(l ikebe doing in, say' ten
Workjпg n thе sапe агеа,1eпjоy lis ljпe оfbusjn."ss ut 1'd ikеtо gеtа highеrроs]tion,mаylrе п a diifeleпt сomраny,
hеipful'Аnd whаtdоyou ike]eаstiWе]l' lrпсап ье undега OL iрrеssulе o mееt
с д ] d i р ' Т h р Р J ' е с l и J ] s ' o I J y I i 8 . , , p p . | 8lt саnbе quitemаniс onrеtiп1еs,Doyou hаvе 8oodwoгkiп8 еlаtjoпsh]р ithyouгЬoss?oЬ yеs,wе8еton vеrywе]l. е hаsаheсtiс с]]edl'leаndhе's oxt Ol hеoifiсеа ot ofthe time O rust vеryiпрortaпt' ]е el]csOnmе to woтkеffiсiеп.y lhе's not
|: Whаtkind ofquаhtjеs o уou hink а РA nееds?s: or8аnьаtiоп thеmоst lnрoгtаnthing,dеfiпitelу. ou
nееd о ЬеqrritеmetiсulousWhеnyou,ге lanning ouгеmр]oуеr,spрointпrents,
|: АлуIhin8 ]s€
s: Yes, ounееdtostaусаlIп, ven n а diffiсult ituаtiоп.Aпd yoD reеd 8oodte]еphоле аnnег nd8oodсommuпiсаtiОnkil]s,
ButJosеph lv.зsnot jlБt а direсtoгof а vеrУ suссеssfulсolnраny,Hе wаs аlso сoпсеrпеd With finding Wаys огеduсеpоvеrtу аnd hе intloduсed а вIеаtпrаnусhап8еs ollhe woгk€s in thе ROwпt]€ |асloгy,нe p|ovidеdtlеeеduсаtioп oг voгkегsuпdеI s€enteеп, а doсtoгоп sitеаnd he shoгtеrredhе woтkjngdаy tо еi8hthouгs,Мostnoo | ' J l l r , | . I o0 ' | . рU ,до r | 000L ] o , | . e г o - l 1 Jу J
ргotits o sel uр а p€sion lund fоl lis wo.keгs,].tis oп,sееbohm Rolvпtгее'Wаs аlso famous IoI soсiаl Work апdh ]901 hе puЬlishеd а study оD thе ]iIеoI thе рooг n Yоttса]lеdPouedy:a sludy оf ТoDn rф'
The сultulе оf thе сOmpапусhаngеdsопеwhаtiп 1969whеn Rowпtгее'smerg€ with Масkiпtosh' аnOthеIYOгkshiIе onlесtioпеrусоmраny,aпd а8аin п 1988Wheпthе сomрany wаs takеп oveгьv Nеstlё' But Jоsерh s st]LlIеmеmbelеdаs a 8Iеаtрhilапthгoрistапd thегеаre thГеесlralilаblе tгusts hаt Ъesеt uр in ]904 whiсh a.е sllltwoгkil]8апd arе stjl]known аs thеJosеph Rolvntгeе
\ Uи | P | | e ' , e ' J m р l Р o l J | , ' | l ъ ' | o | t o wF | . | 8 e \еnou8h, IvJs aLsoа соп|eсtionеrу8jаn апd thаt цlаsThoпras .dЬuгy,, ,
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05\Listeningа9e 24] G BIеnt' hаt.sG B R Е.N.Tdotз9 аt аt(сапаdа'lrаlЪ
АT tс .А .NADAdotne t2 sаlеs t аylormil]s' hаlъТA Y L.o-RМ l L L.s dotсo
сlotU-K
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4 N АTAL l Е do t М ARаt р l aпе to lN . L5 W.W W dоt C'L.F dot сoп' {OгWагiilаsh'pгоduсts6 МaгуAnn Pеrkiпs.hаt'sМагyЬvрhеnАnп dlrtPerkins
sре]tP'Е.R ] N satсoрlаnd, harsс o P L A.N.D,dotor8dotU к
7 A sаnсhеz' оu ре]ll] iаt s A N.с.HЕ Z, пo dols,thепаt сеnlгаl оtLша\,,Ъаt,s N.A.ц dotЕ s
8 W W W dot М o R L A.N D hot€' аll oпеwоrd'bасks]аsh,еsеIvаtions
UN|т
аge27] : spевkеr ; 2 : lpеdkеr. з = Spеak'еr
Thъ is а too]whiсh ъ usеd to Inаkе hе ho]еs lr Dеlsаnd eаthеI8oods.You putthе bеLtbеtlvеen hе twopаrtsапd thеn ргеss hе hаndlеs to8eЙer Th€ сiгсulаrpiесеofmеlаl сuts а smаlihо]е in thе еаthеL Nowаdаys
Ot ouгsr'mostbеltsаr€mаdе rymасhinе, ut som€' , . j . l ' ' е n J i ] | ' ' Р | , n J L U , , Р i ( e l h е 5 е
2| Th]s s асtual]уа toо]usеd Ьy еп8nreегs .ho Ьu]ld|erоD |е W р vo| |е
5qе b| n8 "п ср oр| nё
witl8, you п€d sоmething о ho]d thе pjесesoI rnеtаliп
рiасe whiiеyou lаslen thеm with гivet s'Tlis too]рutslеmpoгаryгjvеts п thе mеta]slrеets o hold them stil]bе1oге hе pe.mаnепtгivеtsагeрut jп,
3: No' no' this i5lеаl]y а too] or mаkin8 smаlLсuts nlvoоd, ]t's еspесiаil], sedbу п siса] nslrumепtmакеrs' violiп mаkеrs' асtL]аl]у, lre hаlIтin8 is usеd tomаке с!1s iп thе top oftlrе viоlitl Tlr."sе uts аIе шеnfi]lеdwilh pа]пtоr оtheгр]есеsoflvood foг oeсoгanоn.The soljd сiгсlе oi Inetаlon thе othегsidе s just lO аddWeight'sо thе сuts саD Ье deерeг'
UN|т
0 i]L is ten iпgаge 2l = IntеrI)iе,']JеГ| : Dirесtoт of оpеI'аtiоns
D:неl lo,I t 'sп iсе o Ье heге'|| Саo y()u еl] us а ьil. ьоut hoп,уou асluаllymаkе
сhаoеlpеI iunеs iYоuгmost алloUs hапеlNo.5
D :v ё " , U o | . Р " \ е | , - е | o , д , . o | , I n r A г ) еа s oniгoп Aрril t o June аnd thеjasп]iле fгom August tosеpt€mbеr. Firstl}.,hе floпlегs.ге рiсkеd оn thе fаIm
алd lhе pеtais агe put irto sасks. Thеnthеу аlеtrаnspoгted o tlrергoduсtiоnр]аnt о bе wеj8hеd.Аtsoпle Iагms' hе pеtа]smаywаit а dаy ьеfоrе hеy агеtreаlеd,but аt сhаnе], гeshпеss s сoпsjdеIrdverуimportаnt аnd the рetа]s еасh thе р]aпtWithiп hа]fаnhouг,Тhе nеxt stаgе s to еrtгасt hе пatuгаloils апdгesjпs.h the pаst,thjs vаs doпе With сo]d аt whiсhW.s sрl.еаd n thеpеtаls'ьLrl nowadауs'п'е !sеехtгасtiollsоlven s ikе еthаnОl.Тhе pеtntsагеwashedthгее imеs l l ovег2,0О0l]rеs Ithisso]vеlr l .пdthеpeгIumedojls dissolvе ntо il.lп thе nerl nаg€ thе flowers
aге еmoved frcm thе vаlsaпd thе solvепt ь е]iminаtеdьy а рr{rсеss fеvарoга(ioп, hь lеаvеsа so]id Whiсh is kпowп in tьеtгаdе аs the сoпсlere,This сап Ье stoгed o1sеvегаl
уеаrs,Whеn thе реriumе js геquirеd, t is еxtrасtеd гomlhe сonсrеteWlth аiсohol' ]lwe thеn еvарогаtе lrjsalсоhol, we аге ]еft vith а veгу puге foгm offiowегperfume whiсhwе саl] th€aьsоlale. DiflеIеnl аbsoLutеsarе thеn blеndеdto сгеаtеdiliегeпt pеIfumеs,
|: Cгeаt'wе]l thаnk vоu, thаt гeаllydoеs8ive us вrеаtLn s r gn t , . .
of сouшe, сot d I hаve youг nаme аgаjnрlеаsе?Yеs' t,s нi]dе Rin8о, Тhаt's H I L.D.Е thеп
Rl.N.G'o апd th€ сompaпу s Holgerssoп,Yolr sре]l
thа1H 'o 'LсЕRssОN.Whаtъ thерIoblem хасtly?Wе]]'weр]асеd п огdeгthге€Wеeks go oга. U , , d , e с J | ' | Р ' n , h e - e ^ j , , I b U ( de -8 | | ' р , , \
K: Right.WhatWаs оurсoгпpаny's аmeа8ajп]s: кhal i l 'Thаt's .Н.AL 1L,к: Doyouknowyourассount еfеIепсе uJпьег]s : t e | ' | р o | | Р , \ Р Ь U | . | . | A o | ' p е \ i о U q n \ о , 'р i .
s:
s:
zs34t.Whаt ехасtlу did you ordег?
]( wаs thе nеw h. "avyduty сагpaiпt thаt's adv€tjsеd inyouг саlаlosuе' сo]ouгпuпbег А 585,
Aпd ц.hеndid уоu рlaсе thе oгdег?
We]l' W€pЬoпеd on thе t8th of Apгil апd thе ordeг
lonn ъ dаtedth€ l9th. Аs fаг аs I knolv it wаs s€t lо
oк, hold thе ]ineрlеаsеалd ]'ll sее l l сan trnсе hе
oгderonе пoпепt. ' . мm ,., le]]o]wl
K: Wе did гесеivе hе oгdег,AрраIeпtly here hаvе beеn а
Hj Jeапnеttе, t,s PаuL,Ег, sопy about thе аte сaii,1,vejustгесeivеdа fах fгom Мг Gаvirlo' Apрагепtly thетehavе |rеende Jv. ,o || io|| e) Jnd lе г i . ' .d t i , .o P. i 8 i8r,fюm s1п8арoге, o hе's поt аrгiviп8 tomoгrоw аfiег аll,
hе's аrгivin8 oп lhe l4th at 6.20 апr, нeъ givеn me thеr 8 l , | | , | \ P | , , . , ( ) o ' l I L . ] l l d ' L ] ' o F d Je l р h рhоtеlknoц. ndсouldуou. lso bookа tахi оr hjm folthei4(h] ц/e'гegoiлg о ьа\,е о сhапgе hе pгogгаmmea D1tпоW.Um,l'vе аlгeаdy eft а rпеssаge oтJаsonj 50 aгеyou
s: I.m rоokеd up Wеdп€day аftеrпoОп s lvell' Ьut I сoulddо Wеdпеsdаy molning' or l'm frее аl] dау oп Thulsdаy,с j сo!|d yоu mаkеThursdауаttwo ,с]oсk?s: Thаt would ье fiп€ yes,
с: oк. so lеt,sсoпfiгпr hаt thеп, Thulsdау аt tпlo o'с1oск,
1{.L i s ten iпgаge44lN': womаn| =Ре|еt || M.Ln] W: P€еI, сould you sее f yott сot d с1rап8еmу Лight on
Thulsdау? I,vе8ot аn аpрointment аt ]l,з0' so lIеаl]ywoп,t lrе аlr1е o l€vе uпtil пid аllегnoon,
P: What timе do you hаvе tlr 8еtthеrеi
W: Wе]l' I,d ikе to bе thегehv 6.]0 iI I сOuld,P : M , n , , , s ' J v e I t с r , 8 L , O | | п | o , L е 4 0 , 8 | , ,W: Тhаt Would bе gгеаt.Thапk you.
2 п,!jМiss саsа|е's гаin gеts п аt tеn pаst two' so сouldv o I d 0 d o { , . о l h l . l l U , | . , ] , л | л t , ' lhеr uр' р]еasei
W: Thе pгob]еm s I'пrsееing s]monе at tlvo o. сloсktodisсuss thеpгoglаmmе,sЬе сould 8rt а tаxj сouldn,tsh€ ог shе сould е1,епWaik fyоu 8аvehегdiгесtiопs,
з м: We hаvе а vъitor аIriving оп thе 26th, sо соuld you
рlеаsеаrгаn8eа InееtаDd8геrt аtthе ailрofl? ]t,s
кLм fljghl nxmbеr, um' 459.Whatпame s ]t ]Wе]l. .mnotqu]tе uгlr owyouргOnounсеtbuti l ' s sре] tBULк lЕWIсZ ,onеnroпеnt'thаtъ U L к Е I WI с.Z'Еt no' кl Е пot Е I,oк.P€ Jonsson, the сhiet еxесuiiYеof мisson сгеdit'
thе m€сhапt bаnk, hаs аnnоlrnсеdhь геtjlепеnt,
нis p]асеWi]L е tаkеп up ьу Yolаndе наisпlan'
W: Yеs,аs ]ong аs you sепd th€m offbу lhе еnd ol thе dаy.
M: Yеs, Wi1l'
W: Thе Bапk ofсаnadа hаvе аnпоunсed that есonomiс
8lowth wil] Ье relаtivelу slow thь yеar,This is bесаus€
to gel а рrеsеnt' so 1Wаs гyjпg а]l thе diflerеnl регtlrInеsn
thе dut-v .eе shoр, doп.l know ЬoW t hаррепеd bu1I
must Ьаvе dгopреdInypаssрolt thel€ I1vепt o thе g.te lо
bоаrd the рIаneаnd thеn l rеalisеd hаt I сoxldп,1 nrd my
раsspоrt' Аl thаt moпеnt thry са]L€ m€ оvеrthe
tоudspеаkeг' Will passеn8еIМаfiiпеz tгаvеlling o Маdlid
p]еasе ontасl thе nlormatjon dеsk],
l f еlt sо еmЬагIаssеd'
]sL i s ten ing аge49
l = 1nteп,iett]er;R : ЛРbe..a
|: сood еvеnirlgапd Wеlсomе о tolright'spгogгаmп€
Whiсh tak€ i look аltIаllsрort issuеs, With us iпthе
studiо ь RеьессаDixоn lvho is tlrе mаnа8jп8 dil€toг 01
сгUisеwау'а соmmегсiаl саГ сlub, Rеbeсса,Wеlсопlе o
theрro8гаInmе,
М:
4M:
1$Listening аge44А: Апnanпсе|:4=^7аn: = womarl
W: l nееd to get o thе аiГpоrtbу 6.30.M: shаl] I bookylru а tа-\i?A: TwoW: WhаL аrе yоu doing vithtlrlrsе fi]еs,Rogеr]M: I'пr8oin8 to typе dle sаlеs iguгеs or мГ D!г.nd.
W :' l h е в d , \ o
i J J d J ' J д l ' o | | , 6 l l l | д с о j o I i ,
gloц{h willbe гelаtivelуslolv tlrisyеаг, Ihis is bесаusе
oflvеаk dеmаnd |гoIn apaп and раIts оfЕuгopе.
M: I'vе tгiedtо sеt uр thе rooп foг t]rеpгеsепtаtiоп uL Lhe
smа]l,Thе to1аl nепrbeгshipп Blitаjп i s аЬout 15'000,oI lhOsе]5,000, гouпd '5О0 еlon8to ruisеWaу,
|: sо' l waпt to bесom€а mernbетofyouг саr сlub, Whаldo ] dо?
R: Wel]'уotl рау lsignin8 uр |eеof.с30,00апt] hеп vouагe а п€mlrеl' Aftеrthаt ' уou саn book thе саI
$.lrеnеvегyou ' аnt il, еilhег oлlinе ог ьу phопе' Th€bJsiс lalе ь 16.00 ап hоuГ,Betwееп 1l pп апd 7 аm it'sjt'st {з'00' Pеtlol is hсludеdiп thе priсе аnd ol сoUlsеyou doп'tpаy aп],ol thе аdditi{rnа]сosls ike гoаd 1,1х Г
в: No рloьl€l. ]t саn bе iust а fеw пliпutеs, nonсе аnrlWe'l]hаve t LЪerе o.yоu,
|: souлds gс]оd' s th€e a hnit fоI hоw ]on8 сan hаvе thе
R: No, аs lопgаsyou
саDрay' Yortspесify п'hеп yОuьоokhоw long yon W.nt it foг,but jfуlru пееd to ехtеnd hаt'then yоu сan сontасt us wilЬ thе опboаrd сoп1putеI ndаsk for nnother hourоr whаtеvcг.Thе shогtest iпlе уouсаDьook or s thiг tvminutе. '
!c\Listening аge49I : Il11еniе||еr; R : Rеьесl-а
в: Whеп you'vе iiпishеd Withyotll сат'уoujuslleаvе thеL e ' . л | . ( ( J J J { е l ( о г | " l о D , ' k l l р . 8 l | |
|: ]sn' l hаt sесuг it! .]sk?R: No, not .t аll. Еасh стuisеlтаy nеmЬеr s iss!еd Wilh а
swiре сагd аnd а PlN пun1irеl Thе swipе саrd lеts youinto thе сaг aпd tlrеп hе PIN nlrпbег аllоws vou tоopеп thе g]oveсompаrtlnеnlаL the Iгoпtоf thе сагп.hеIе hе kеys атеkеpt. Тhеrе's nO \uаyуou сап get
iпto thе саr аnd drivе ofiwithott L]tosе.|: so do уlru th]пk саI сlulrs ат€sollrеthn]g .е'геgojпgto
sеe пoг€ of iп thе futuге? 'm surеgгеenoгgaпьаtioпsпust Wеlсопlеyou аs a WаУolgetting somе оfthesеprir/аte агs off thе гo.d.nd геduсingрol]Lltion,
в: Yеs, егlаinlу. аr сlLrbs аn еа]ly eduсе hеamouпt ftгаffiс nthе гoаds, nd thеге.s vidеnсeo show ]rаtсаr сluьsnrсrеаse lrbliсLrаnsporl sе'ьесаusеl fl o . ъ " ' J d | l o l . о | r ( ' , ! J d в т р n Ь e t " п , Ь "
8геaIегsеolbUsеsапd гаins,| : Arе сагс]oьs hеbеstаnswer, lhough?m€ап if yo u
tog€hег Withуoul пеi8hbоurs оr work сo]leа8!еs аndshаI€а саI bеtlvеепуou?
в| Wе] l 'реoр]е аn do ftаt as wеl lo|сouгsеbu( lhетс апbе so Inanyрrасtiса]pгoblems, асluаl]y dit1lt 1oга
уеаr so l knоwI F'orа sЙrt, dо vou асtuаlly jv€oг Wогknеaг еnou8h to thаt olher регs{rnо mаke t рossiЬlе?rеmembег Whеn I did it the biggestргoЬLеIrlWа5 hatWhепI got tlr rly пеighЬoul,s housе jпthе mоInin8' lrеWаs nеv€ геаdy,ог Wh€ it Wа5his tuгn to piсk лlе uрhе was alwаys а littlebit late аnd I'd bе silliпg lЪeгеthшkin8' nОw s hе aсtuаl]y8oin8 to сomel It саusеdsоlnащ аr8ulnеllts vе]ust sаve up аIrеrа yеJt
]еss lrJn lЪe пoгtheln Еuropeaпs, iow пluсh you саnlorrсh thеpеrsonуou аге аlkin8 (O s аnothеrdiffегеtlсеorwheге уоu сап touсh thеm. Fог€(an1рlе, n Thаilаnd,уоu do nОt tо!сh pеop]eon thе hеаd' аs thаt sсOпsid€еd thе hi8hestрагtoflhе Ьody' sрiriluаlly,But Ьusinеsspeopl€trаvel sо muсh thеsе dаys,AIеlr,twе аil ЬесOrningmorе usеd to еасh olheг?Afteг аl]' il
l,m doing ьusitlеss n аnоth€ сountгy,pеoрle know I,mа lогeigпеl Thеу don't ехpесtпе lO bеhаVе ust ]ikе
Thеу dоп't е]{pесt ou to сорy thеп Ьut yоu still пеed tobе.WаIе ofWhаl might givе oltеnсе,B€idеs' evсгyсоuпtгyhаs ts own ьusinеss сulluге vhiсh is а р.гt of| h (o ' е , а . U | Uе J - l , | , | $ | | | р . р W | r o l 5 | | е \ \
СаD you g]vеus somе eхаmрles?A8аin. а hu8е suЬjесt,but onе vеrv impогtаntdillегeпсе s t tlе tаsk vегsus e]аtiоnshipqueslioл, soп€сulturеsare morе аsk огiеntеdsO hе Ioсus s on gсttin8thе ob donе аDd not sо muсh ol r build]п8 uр а pегsoпnlаnd рIofеssionаlгеlаtionshiрWith yoш сol]eаguеTlrаtWott]d e lhе Aпglo sахоn сultut€ ljkе ', thе Uк аndсrглlаnу, апd thе sсаЛdinаviаns,Аnd Whatwоuld hе tЬе opposnе]Аt lhе oth€ еnd ol lhe spесtlum you gеtсultuгеs Wh]сh
" ' | , ' h I o e , o ( епрdW i | l , ( , | , п 8 а о , д ' n 1 8 l | !blrsiп€s I€atioпshjps, Thеrе vill ь€ mоIе tilne spеnt onепtеItа1пil18'noгеgi1t8ivnrs' аnd ьushеss pгасtiс€iikе rеfrГеnсes ге ]ikеlyto ьe donе n а moгеpегsoпа]Wауrаthег thап, say. ust hу mаtсhin8 pеoрlе'spеl.formапсе
o аjоь
desсriрLiоп Thе Мjddlе Еast s aпехаmрle l thаt k iпd оfсu]1urе пdso s сh] l]а,IInегеstjпgIA1tiLUdеsо tin1еъ аnothегЬi8 аrеаoldiIfeгеnсе, IпIurорe.nd th€UsA wе tепd to ];ve th€аtlitudе Llrаt.lrmeis monеу,. n gепеIа]' п 1hеmоге геlаtionshjрoгiепted сuhurеs, imе sсhеdo]csаIе morе {]eхioLе,Dеlaуsaге rnoгeсoпrnoп аnd thereis n1oгe iIпеsре!tоn Ьuildins uр геlаtioпshipsаnd smа]l talk,Phi]ip. t,s bееn lаsсinаting аlkingto you, It's а shаmеWе hаvе to stoр heгeЬul' ifуоu аге пtеIеsted nаttепdin8 onе оfсАLDAs traiлiпg сouГsеs, ou саn
r Р | l ( o l n h o I L o , р ' , | | | ' " х o р | | ' i v e , i, . o ' , P F Jlrut fonunаtе]y араnеseсompаniеs olten givе а bonus' аlrit jke lhе сhтistnаs ьonus in thе Wеsl,
CiIl giviп8lrnpреns . сomрanjеsаs Wеilаnd с{rlnрапjеsлri8ht Wеl]вivергesепls о good сusIomегsаt eithегof. | ' \ | n Р ' , \ d о I ( o l е I \ oU | , | 8 U ' 5n P*Jарап. thеn t's gоod to tаkе а pгesспt oryouг hosts,соodidеas foгргеsentsm]ght rеgood quаlitу fnril oг somеthin8flom а high quаlity dеpartmentstolе,
Cilts in Jараn arе аlwауs wlaрреd, In Jарaп mаnу stoгеsWilI vгэp thе 8oods Ioгyou ]fуou sаy hеy атеа prеsепl. If
you аГе rlin8]ns t]eprеs€t frолr outsidеJаpап' it'sImрoгtaпt o tаkесаrе rvhеDwгаррiпg t' Аnd dол1usеlvhitе pJрег foГ hь, Norlnаllv, gifls аl€D, l openedI l | , J ' э | | п I | o | О , | ( Ь , " | , , J o J o , | ръ i vР .
рrеseпtапd vоuI hosl jnsistson уou oрсп1п8 t' thеn it'5best o do this сaгеfu]ly пd пol jrrsl tеаг t opеn ]kе Wепrjght o n [uФрe'
Апd thrГе агеoпс ог tlvo olheг гLr|еsFilstlу' 8iIls shоt d bеgivеn аnd Iаkепц.ith roth hапds' And thе ot||с|oшc S'don't 8ivе |ouтpj."с."s i апylhiпg аs а рrеsent,Thаt,sIrесаuse hеJаpаnеsewогd foг i]xГsounds ]ikе hе Word
uN|т 526.Listeningage68
, . sо if wе a]l аgге€thаt8ооd teаmlvoi.k s lhe kеy tosuссеssj We пеed to nsk' wh.t mаk€ а 8oоd tеam? Bесаusеwе аl] know' ofсoursе' thаl you саn't be фге thаl pеoр]eaIеgoing o work п?еl] ogеthег, оwеvег а|епtеd hеymight bе аs sepаIatереop]e.ЕjгslоI аll а teапr nееds good teadеr TЬс tеаm eаdегnееds o ье soпrone who ь сommittеd o thе tеалr пo ]Is
аim5, omеoDеvhO s саim n а сг isis , nd mostofаt lsomеопе who tгusts heir tеarn mеmьеrs апd l|5rе]ьLothсm' Тlrеir]еаdегdоеsп,thаvе to ье thе пrОst пtelli8епtmеmlrегoithе lеап, in fасt' tъ oflеп bеst f thс-v'ге ot,Vегу nte]]igеnt eаm ]еаdеrs olnеlj.rеs usе аrsumеntsthаlоthегtеаm remЬеrs оп'1uпdегstапdnd hеv апаlsоdоminаtеhe s ituat iоn, tеаm еаdrгwhо jsofаvеrа8r Dtе]]igепсе, ut hаs I]rе ight pегsonаliIy, 5 Ь€tеr.
thinker' Vегу mрoгlаnteаmmепьеr But t,s а mistаkеto thinkthаttеams vith ]otsоlреoрle ikе ЪisWiLl o We]L,In faсt, оu'l]рlоbаblvgelа lоtolfights апdаI8uпrntstlratWaуbесausе геаlivе,mаgi.аti\.е eорiе I€notа]п,аysoodаt uпdегstаnding.Wогkiпglvjth thеrреoрl€s сгeаtivedеаs'klc.l]y,vou пеed ustonеpеrsоnlikеthisаnd dilierеnt ypеsofpеoрlе ol theГеst fthе
This rтin8sm€oп to thе nоst пrрonаnt nсiрlеаЬo tlrui]dins tеanl,Youn€d а ьа]эпсс f dil{еrеntр р , , o n , | , e . | , s , | . | . l J L J , , , \ Ч e л ' o , l Р | | U ' ' ' I n 8 .r . ' \ р | o d ' I Y o U . ' J I L е L I L d ' е , h i п | e о ] d r i в р
пlhо lrаs fu,s1thou8htО| hе dеа' You nееd thе еnthusiаstiсsа]еsрelsoпwi(h gгeаtсoпmuniсаtion skll]s who саn go
out theгеапd sеLl t, But you а]sonееd thе саrе|ul,thougЬtft pегsoпWho pауs аttеntion1oа]] Ъеdetаjъ.п.ho makеs surе а]l thе сlrесks апd testsаГеdoпе aпd thеproduсtrеаl]y s l€dy lor thе mагl(et.
lt lvouid hе n iсе to tlrink, worildn,1jt' hat ftеаms nеed a]lthеsеdit|егen( ypеs оfpeopLе, hat еv€yonе сouid h€аgood 1eаmпепьег ol somе tyре, t]nfoгtunаtе]у' tudjessug8еstthаt li s ьп't tluе, Thеrе аlе somс реoplе Who ustо | | ' | o I L \ P J v ' , d | sO | *Р l L |8 , п, hР i
регsoЛalityъ asainst t ''. i5 Jgаinst tеаm spifit, Wlrat sпoге, реoрlewho саn'l li t jпto апy tеап sometimes еaсhquiLе i8ь рos it ionsn ьus]пеss.
so, how сап Wеusе th]s knowl€sе wе hаvе аbout tеаmwогk] FiБtlу,lvheп сЬoosil18 omeоnе to oin апаnаgеmеnt tеаlll' lvе tlееd to think аbout thе ьа]апсеогпlix oi thе tеаm as alvho]е' ]t,sа mislаkе ixst tl] сhoоsе
somеonе simi]аIto the реoрlе уou аlгеаdy hаvеьесаusеthаtргoьаь]уwo.,t паkе thе пost еIiесtive еаm,J . . o | | d \ , | ' , D l е , | | ' P o A l р l ё .
€реriеnсе, Theу're givеn а jоb iust lrесаusе heyvе donеsоmеthing] ikelbefoге, vеп f theупlегеп1vеrу ood.rtit' ] woriLdагgue n fаvotll of using а persоnаlity est апdсhoosjпgth€i.ightреrson fгom thе гesullsOllhis, гаth€thаn ust lookiD8 аt pгеviousеxpеr]еп.е' lvoL] ook аtyonг hапdоuts,уou,ll sеr аl1еxnпplе oI Lhek]пdoltest
UNlт16
27:.isteniпgpage70
1 It,sа typе of сi.еап сlrееsе, t's quitе b]аnd,2 ' , ' I P " o qРe ' q , l I l | | | , \ . ' , , 8 l i . b l |з Theу Iе a t-vре f mushrooлt' Thеу'гe suаl]y Iгi еd п oi],4 1'hе},.Iе t-vре i shеl]fish,Тhеy tаne а ьit ljkе plап.пs,
5 It,sа kilrd of гool ve8etаьlе, t,susuа]Ly оokеd n
2 our sаlеs sho\0еdа stгongрeriormаnсe n thе аstquа(еl' T]]еуdгOррсd Lightlу пJaп аry' aflrг th€сЬгistrпas гush' Ьut гесovеrеd n FеЬruагyаnd, аs wcсап sее, hat upwатd tlеlld сontinuеd unlilthе end of14агсh.
з so, mгп]пв now to ouг nагkеts' wе саn sеe hаt thеГehas bееп а shaгp nlсrеase n о!l sаlеs п Аsiа ovег tЬеpаst ivеуеars, lt nоW пlаkеsup аbout з5yo оfthе totа],so t hаs nоLquite ovегtаkепЕuГoре' vhiсh is stil] hеbеst реrtoгming еgion' Ь!t wе hаvе defiпite]ymаdе bi8]nloаds,1loп.еv€' sаles lr Aпrегiса гemаjпwе]l bеlоwL1еolпеr l$lо r€lons,
4 lиi This isn,tIеаliywhаt t еxресted,I t}roughl hе pеаk
Yеs, аLе 1tеrooп s а slowpег]od. ut hen hnrsssееIll oрiсkuр аgаinаt агouпd еven 'сloсk,so vhаtWerе hesа]esiguгеs ikе ol oсrober?sljl]пot verу8оod 'm аlгаid' t,s volrying,Wеusuаl]у ееа big nсгсаsе ft€Au8ust,
8геаt асluаllу, dеsрitе hеplоЬlеms iп thе WoI]dесonolnу, I think Wе саn сoпfidеntly sаy vе аге8оiЛg I]1O
Thе turпovеr foг th€whole уeаrп.аs з2,4 millioп апdWe'vе сontnluеd to еojoy а Ьigh гаtеofргоfitabi]ity' ]fyou]Оokаt tlrеbагсЪ.гt oп thе sсIееn,уоu сal1srе thаt n
2005' thе гeluгnon siLеswаs 17% аDd hat i8ure rаsrelnаinеdехасllу the sаmе thь yеar I асtllal]y hink that sа vегygood tеstl]t есаuse aЬo t а quаItеrof turnover s inUs dоl]агs,2006' as you knопl' sаw а vеly lveаk dollаг аnd. o , ' | l q i 8 р d o l J . n l o e U O . J . e ' | . J ' . " 8 , | е , q : ' "
, l U , |Ь ' ' и , ' " . \ i | o , ' , o u р " o | | " | , е | i ' I e ' , \ '
|: I'пr аlkiпg ORitаWhitе гomLlаndudno n ц/аlеs' ilа
гUп5 hоtеL oIthе оLlt.istsеrеand а]so c]pshегhus|rапd n а8аГа8е.ut shehаsалоthег oulсеofinсomеаs wе]l'bесausеn 1999, hеsetuр а woпеn.sinvеsttnеntllllr,Ritа' how didуoubeсoпе пtегеst€ n
в: l t rvаs асk n the ]990s. hаdаn ассountwlth aЬrtldiпg sосiеtу thаt |r€аmе а рub]iс сoпраny аnd wаsfloаtеd оn tlrе stoсk eхсhаnsе,Thаt mаdе sоmc gоod
|: Аnd why djd you dссidе tO паkе it Womеnоп]y]R: Wеll' wе djdп't' аt tеаst'поt at iimt, мost оfus askеd
оur husЬiпds oI pагo1еIso joш us' but norrеof thеrnlvаDted с,,Thеyjust had no lrrliеfiniI, so at thаt рoillt\ . " o 8 t \ . " t r , \ " r . - J " . t . , .
|: нolv muсh did vоu invеst tОstalt !vith]в: J l50 еасh, Ьаl w,rs hс rпjt iJ l пvеst.1епt,Аnd аll
mопthlу ее1jD8s t Оne i oul ] roUsеs пd Wе.gгесtogеthег$.hаt wе shorrldbu! ог sе]],usuаl]уоvсг L!псh'
|: ноw suссеssIu]аs l bееn]в: We'rеgoing throughа ьit of . ]oп.Pоrjodаt thе поmепt
but t] rаt 'shеstаtc l thе пагkеI.oпе ofоu|jn!еsllnеnLs
hаvе bеeп !сrу suссеssiul, ovеr tеп реrсепr еturrrs п soпrе f hсm'|: And lvhаt doyоttЙink о| this rеsеагсh uhi сh5holvs
I | | , onр | d \ еb6 | | е |\ " ' , o . l | .R: ц/еl]' think пo соппеnt o11 ]rаtonеL| : \ J | , , , , " , , ' ' 1 | O . l | O i . | \ d , d o f l Р д . l | o р Р 6 |
лrorе oсa] сoпrрiniеs to iлvеst]п. s thаt tгuе o] vouг
в: QuiLеа bit Of t. vсs ц/е hаvеsеvеIа] oса] n\,еstлlents,| 1 ' l ' \ s n o d ' . , | ' п | ' I e , ' ' " ) o | | " i . } ohаvе а lоt moгеbасkgгоuпdknow]еd8еаlrоut hаtсOlтD.пу аnd Ьопl t асtuаll-v .oгks on а dау lo.dаy
ьаsjs, one ol oш n1oslsuссеssful n!еstпrепls, (f€amрlе' lvаs in thе oсаl heаlth сlUb' Nolv soпе ofoulinеD wеIе а lrit sсоrnfu]аbout t]rаt, Ihink Ihеу hoLl8htit lvаs а Ьoгin8 nvеstmеnl. Ц/еhаd the аsI ьu8hthоu8h. Whеn t was sо]d and We mаdе а pгofit'
l: so, Yvonпе' wlrаt еxaсl]y s з6О de8lеe Iееdbасk]
Y Thаt dереndson thepersoпoгthе oт8аnisаtion, omеpеoplеpгеfeг о sivе fееdbасkаnoпупоuыyапd it саnmakе t easieт or he emрlOyее o dеal with аlrусrjliсism' l do fеe] horr8h hаt you gеtmоrе bеnеIitwhen р€p]е Writе hеir паmesoп thе feеdbaсk, In theтi8ht пstitulioп, реOрleshould Ьe аЬ1е о сoре with this,
|: so агеyou sауing thаt theге s suсh а thingаs а wтоп8
il1stitution]Аre thеr€сomрапiеs whеre you wouldn,t
Y Well, аs ,ve sаid' l tlink it's а very роwетft wау ofhelрiпgstаffto dеvеiop, Бtt yes,oI сouтsе t сап be usеdаs а lv€pon, so ifyou arе Woгkiпg n аn oг8аnisаtionwheгеthelе,s a lot of mьlruslапd ьad fееlins' 1hеnnO,it isп,t suitabl€ And you shоu]dп'tusе it а1а time Whепthегеаге hig с]r']nges oiп8 oп ljkе а пrеrgегOгsоnrеthing.WЪаtуoп havе tо do is to woг]< п theсu]turеоfyоtlг it lsti1ution пd tгy to сгеаtе hе sort ofatmosрhегеwhеIе з60 dе8rее eеdbасk wil]beused toеveгyoпе'sЬeпеfit,
Y Апd luпni]у еnoU8h, hе pгoсessofр|еpагing ioг з60dе8Iее s оftеn п]oIеЬеп€iсiаl thаn thе leеdbасkitsеlf,l'vе sееn пrаnусаsеs Whrге tlrе сu]tulеof ап iпsti1utionhаs гrаlly сhаnвеd' not bесаuseoflhе fееdlraсk'butbесаusе01lvhаt Wаs donе in ргерагаtion oг t, Whеn ilWаs imе fог ttlе fееdьасk, most ofthе imрoгtantсhапgеshаd аhеаdу hаррenеd
|: Iпtегestiпg,
Ехam kiIIs пdExаmр.асtiсe
l tLislen ng Pарer Pаrt 1,skiIls Ехerоise ]a1\4: |\4аn; - wanlаn1 м: Doyouwаntomееt omеtimeо disсusshеmагkеt
M: sо ргo|rаlr]уwе hould аlwауs advеГtье n thаtpареr tгoln nоw on, Whеn wе рLt thеаdvеrt onlinе'oпlу аhoul ]0 pеоplе сoпtасtеdus.
Wе]l, t,s аwаy ofhе]p1ng tаff о deYе]oр' t mеаnsthаtyou don,t |rst есeivесomments аDd teedbасkfтom
your mаnаgel' nnеаdl you8€ it f.orЛуouгmaпа8егs,youг сo]]еаguеs, еoрlewhО work !пdетуotl' еvеnсlrstomегs пd supрii€s, AnyOne геаlLyWho сomеs intOсOntасtwith you аnd hаs аn Oрiпioп'АЛd who сhoоs€ theseрeoр]с Whо аI€8оin8to give thеIееdbасk]Thе emрloуее,snrаnаgeгhаs o сhoosе solnе.Thаt's агu]е,But I think it сап ьe пiсeto n1аkе t а shагеdpllrсrss' аnd ]еl the еmрloyеe сhoosеone oг twoсoilеаguеsoг сustomeгsаs Wе]l,tlow is lhе Iееdьасkgivеn] Do yox асtual]ymееt a]lо'thesepeOрlепdtа]kaboutyol]гpeг loгпаl1се]NO' not песеssаIi]y, hе fеedbасkъ on а foгm whiсЪl | , | , ь е ' ( i | q I F e о F d , O |t o I i o o \ р p | , i P j ь \ e ) o l о
M: I'msuгe t s,britwould t r€liy Ьe hеlрfu]for ou]Wоuldп't loduсtioп гoсеssеsrе пrore еlеvant oуourlvolkl ol pегhарs, uаlitуаssuranсe]
W: мп' l s pposе otl,I€тi8lrt nd 'dьеttеr doOne tthosе, don,t aпсyquаlityassLrrаnсе'hоugh. е.ЬJpsl ' . ] ьр11р ron f . ' i Ьр n ]р n ] n r . r l' ' l i i n
A Quеst ion , Whаt s thелlаn'sopinion fGJtvеyъ]п,!: 'r,eьeеn аnа]ysing he pегfoгmапсеofаll ouг
supрl;ers,аnd I'vc гeасhеdsоmе ntеIеsth8сonсh]s]ons, еt пе stаItwith саrvеy, s, Thе quaiitv oitheirgоods js аdеquаtе byno n1еаns hе best n LlrеmаIkеt, Ьut Ьеttег hап the WоIst,Aпd wе сaп,t а]wаysgеtdе]ivегieswheп we waпt thеп, Бur {rn hе ollrеrhalrd' tlrеiгргjсеsаге vегy гeаsonаble, OI'd sау wе'ге
8e11in8 hаt wе раy lol'Aj QL]eniOn10. Whаt dое5 he Wоmап waпt hеI сol]еа8uе
W: Мatthеw' you'ге the only реrson n thе ofiiсe whoIеаl]у uпd€staпds tlis пrulti funсl jonа] ysL€m, so il'dhе]p hе еst ofus ifyou сопpilеd n shortgUidе(Oholvtо usе t, You kпolv thе soгt oltllills - а brieloul]ine ofwhаt it саn do' how to dеa] vith рrob]ems hаt сап| , e ' l d . o o , , l L I l ' ' I . ' " ] | ( " o |" | е o o e , г i 3 | |
hаvе' аnd gi\,е hе апslvеrs.5 lL i s teг r ingаper a r t2 ,sk i | |s хerс i se
^ р ' \ A o d d P d J 0 nA t ' ' { r | . | | ' . , L ' U l ' . , . , o . Г o q \ b | edеstinаtions,ln 2003,Wе пrегgedwilh two oth€сompaniеs' Danzаs аnd Dеutsсhе PostЕuгo Ехplеss aпd inthat yеаг'ouгto1al еvenuе пlаssomеwhеге n tЬе т€ioD of€2 bi]lion,
\,vе nrрlоу ovеr 160'000pеOрlе vог]dwidеaпсl Wе hаvеаround 5,000oliiсes, Wе mаkе 4 millioп сollесtjonsаDddеlivе.ies а Week]п theUк а]onе'апd 8lolrаl]у,We mаkeOvетопе Ьillioп shipп€ts еасhyеar, Wе own 75,000
vеhjс]еs nd oрегaterоmovеr450Wаlеhous€апdtеIпliпа]s, е alsoowп a flrеtof somе250аeroplаnеs,Thеy,гrofdiffеrеnt ypеs'but ouгЕ|rrоpеаn etWo.kslrаsеdn Bшssе]s lrdusеs hiеflyBoеin8 57Е nd AirbusAзОв4aiтсrаft,
6 l L i s t eл ingPарer Pа r t2 , sk ; | | s xeгc i se
l' А' R' Е, s' с,J' C7 Listening арer аrt2.skilIsЕxerсise
I"4= N|l1|1:w = winпa|11 W: саn I hа\ .e ouгnаmер|еаsе?
1ogo]п,Thеy аГe аlking nlroul how itеms sеeпrсdоut dalеd, so-vou !l'(с I аs you| аlswеr:
Quest iоп з, ,ersОtl'I lvorkеd foГ а сlothiпg сhаin somе vеars аgо quitе аst| кпolvn сoпrpапу,And I w,]saпаZеd, trесаtlsе he50 toр sеl]lrg lеms п.егеопlv aуаi]аlrlе n halftheiгoutlrts, So реоplе1vould8o п апd аsk |oгsomеthingthat hеir l iendshаd boUght, I t i lаtWJspoрu]агhJ lsеason' п. lhе shopаss istаnts оUld а1.еo sаy.sorry 'Wсdоп1h. lvе l hеrе. ' l ty лothег Гаnсh: tWаsqui1с id iсu]ous,
Quеstjоп24 Pеrson2,I !sеd to lrе t.ilh а сhаiп whсiе а qunrtеi oithеtuглоvеrсаIr1егom pеoрlеЬUyiлg8oods Oгсhitdгen.trоoksапd сDs' mоstLv'аnd l]]сy'd ruу wгарpjп8рарег1оo.But soпеonc jп finаIlсеd€idеd to dгop сhitdгen'slvгаррirrsра!еr, bесаusе hепаI8nls on jt W€е low.Тlis пlаs s!сh а shorl sightеdрoljсy,bссаusе оr сoLrгsеpе{rl'е !епl tо сompeltогs, whеrе thеy сou]d ruy thеhook aлd thе vгаррin8 pаIJсr
Quеst ion 5,Pсгson ,I Lrsеd o bе а stlrгеп1алJ8er ol а bi8 гetаilсhih, I'doгdrr lvh.r1сvеI
toсk ] nсcd€' lrUt1hсd€ots d п,tship еnoLrgh oods пlo thе storеs, о аlthough wеmаnаs0d to t]l] lrе shс]v€, it wаsn,tnесеssJгi]yп.iththе jtеll]sthаI I1vалtеd о disрlау. Аnd ifреорlс hаvеdесiltеdto lruv solпеthiпg, hеy л]аyпlrt bе п.illiпgtoп.аitаnothег еw dаys Ioгit to солrе п'Quеstiоn26' PеIson4'stoсknlg а good Гаnseol]tеms is oпlyhаl|Ilrе Ьаttlе:уoU nссd сustomегs о 8еtеveгythiпgthеv Wаnt uollryoU Аnd thаt саn inсlude inloгmаtion аbоutgoods .
h ' . " ' . i - l ", | d | ' \ , Р | L " r
8ivеn thаt nfoГmJ1ion, hеy саn'1 rсlpсustoлlегs'oпrсomlr.lly I woгkеd or did пolhilrg to еquiр thejг гont]nlе tаff lo ldеninrgWit1quеr]еs,пdсustoпlегssimр]у !Y€1t еlsеlvhсrе,
QUеst ioп 7,Pеlsoп5.Whеп 1tоok ovег аs mаnаgei oi а
8lееlingsсагd storе'
thе disрlаy г,]сksп.е|e о lоW thаt \\lе Ouldп1hJVеmапv ilепrsoп disрlаy, пd сustornегs impц/ didIl'1look dоlvЛ tо sее п.hаl w.s ttlеГе, o thс filst t]rnlg didWns Оgеl thе LLrllts с]rL.]сеd ith higЬеIоDеs,Thisаddеd509i Iо our djs l] iау ' DdпеJIl l wе сlruid U1 hеmost r] lpoltanIlе l l ls . t .1 'е еvеl ,
д , ' | ' , . " , . ' ' ' | , \ o ч р . | | , 8 , o { , ,Yпi WiLlheаr 'i!с pеoplе As yоLr istеп' deсidс whаtс.rсhsреаkег s lrviпg 1OdОСhoose оl]г . lnswеrlоп)1hе ьt to I , пu Wlrtе lесoгl.есt еtteг п Ihе sрасе )гФlidеd,
Lrnrxресtеd гoblеms' rnd his пеаns tlr,]lп.е'Ге]uппnr8lаt.on thеГеiurЬjshпrnt i YouIрrеmьеs, l 'sсаused Jn Ovеп n on ]JbouГсosts' vhrсh W.Q,Гelе.зrlугеsрonsiЬ]с]rг 'пdег lr. еIпs ofouг.grеепеnt]to] ,vеveг,' l ]арtx,ес iа1e1]fуoun,oU]d t lrе IорU1ti .glrасk thс сomр]еtiоndа1с r1't,,vоWeсks
А|'I.hеy.ге
геquеnin8 ,]сhапgе to ; sсhеdu]е'5U|Oцlvr l tе.] , s youгапsWеr'
QuеsLnrп8, lегson 'м: l'пr veгvр]еаsеd hаL h. Bоаrd hJs dсс]dеd1oсг.аlе а
postsресifiсаlЬ| o liаise wjth suрpljеls, Ьut ] пl!uгрI]sеd hаl you think Eаггy stоnе shОu lrе
ргoпotеd lO th€роsjtion' ]t,sа hi8tlh]rcsрonsiblе 0lс,аnd ]!rmy viеlv' вarгу l,]сks tlе nессssаг-v еIsOn.lquаlitics' suгеЦ,n wou]d |rеbetlег o fiпddlе bt]st
регsОпоr hеjob 1hiough hеаdhl]пtеl vеIrhоu8h t
пlould соst fаI rпoге ,
QuеsI 'оn 9 i j ." rsоIr2,Cood пrогпшg' nd h.пkyou а]] Ol omnl8 А5 уOuкnОW'ouгprodUсliоп mаnаsеr, Leo наIсouil, hаsdrсidеd to iеаVс hе сoпраoy.ltег lil,е уоагs,аnd x]iасt пехt $lеek will |rеhis ]Jn мl]thus, oп his stl.oпgгссommеndаtion',п vегyрlсаsеd o rе,rЬL€o tеl lyoulhаI Jill stnnlеy, his d€ulv' wj|] rе аknrgоvег tГоrnhim. аs fronr thе j.st ofnехt IпоnIh
A: QuеstiоD30. Pelsoп з.M: I'm dе]i8htеd ]].t you а8гeе п prinсiрle lo ассeрt iri s
flоm tтаnspoгl o food' аnd Wе ]асk foсus.апd агeWаstingouгfiпапсiаl геsouгсеs' 'гп сonvjпс€ the WаyfогwаId ь to сагry out а lhoгough апаlуsjs оfwhеI€ oulstгеngths iе' апd disрose ofthosе suЬsidiаflеs whiсh