Business & Consumer Banking Introducing the BCB leadership team August 2005 BCB Leadership Team introduction – August 2005 2 Working Capital & Trade Solutions Alexandra Holcomb Working Capital & Trade Solutions Westpac Way Ken Hodgson Consumer Financial Services Mortgage Brokers James Galloway Financial Services Partnerships Pinnacle Peter Hanlon Business Financial Services Overview Mike Pratt Group Executive, BCB Topic Speaker Today’s agenda
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Business & Consumer Banking - Westpac - Personal, Business and
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Business & Consumer Banking
Introducing the BCB leadership team
August 2005
BCB Leadership Team introduction – August 2005 2
Working Capital & Trade Solutions Alexandra HolcombWorking Capital & Trade Solutions
Pinnacle - enhancing internal/external service quality
Disbursement
•Automated Document Preparation
•Automated workflow management
•Single view of customer
• Product information repository
•Electronic security register
•Re-use of customer information
•Automatic submission
•Automated decisions
•Automated bureau checks
•Full credit data repository and analysis
BenefitsBenefits
DocumentationCredit DecisionSales
•Automated workflow management of settlement activities
Disbursement
•Automated Document Preparation
•Automated workflow management
•Single view of customer
• Product information repository
•Electronic security register
•Re-use of customer information
•Automatic submission
•Automated decisions
•Automated bureau checks
•Full credit data repository and analysis
BenefitsBenefits
DocumentationCredit DecisionSales
•Automated workflow management of settlement activities
Disbursement
•Automated Document Preparation
•Automated workflow management
•Single view of customer
• Product information repository
•Electronic security register
•Re-use of customer information
•Automatic submission
•Automated decisions
•Automated bureau checks
•Full credit data repository and analysis
BenefitsBenefits
DocumentationCredit DecisionSales
•Automated workflow management of settlement activities
•Automated Document Preparation
•Automated workflow management
•Single view of customer
• Product information repository
•Electronic security register
•Re-use of customer information
•Automatic submission
•Automated decisions
•Automated bureau checks
•Full credit data repository and analysis
BenefitsBenefits
DocumentationCredit DecisionSales
•Automated workflow management of settlement activities
Customerexperience
Improvements
Revenuegrowth
Costreduction
Sales management
capability
Customerexperience
Improvements
Revenuegrowth
Operational
Efficiency
Sales management
capability
Reach
BCB Leadership Team introduction – August 2005 13
Working Capital & Trade Solutions
Why create this team
• Transactional Banking is critical to our customer focused strategy in both BCB & WIB
• Value is created by offering integrated transaction solutions, supported by information to assist customers in the management of their cash flow
• Specialists supporting generalist sales focussed on business banking growth
Core strengths
• Lead relationship# with ~40% of Australia/NZ large corporates
• Voted best Trade Finance Bank in 2004
• Innovative transactional banking solutions, eg, Invoice Finance and Present and Pay (PnP)
# Large Corporate & Transactional Banking Survey, Peter Lee Associates – 2004 & 2005
BCB Leadership Team introduction – August 2005 14
Working Capital & Trade Solutions
Opportunities
• Circa 14%^ share of Australian merchant acquiring market
• 23% share of documentary trade transactions*, weighted heavily to imports
• Significantly growing specialised sales force in Middle Market and SME segment
• Leveraging Corporate offering and capabilities into Middle Markets, eg, Invoice Finance
^ Based on East & Partners data* Large Corporate & Transactional Banking Survey, Peter Lee Associates - September 2004
BCB Leadership Team introduction – August 2005 15
My priorities for 2005/2006
• Embed Westpac Way and continue to implement systems to enhance sales performance
• Full implementation of major programs of work
• Focus on customer segmentation delivering growth in share of wallet and customer satisfaction
• Leverage cross business unit opportunities
• Continue to focus on leadership and culture development
Business & Consumer Banking
Introducing the BCB leadership team
August 2005
BCB Leadership Team introduction – August 2005 17
Disclaimer
The material contained in this presentation is intended to be general background information on Westpac Banking Corporation and its activities.
The information is supplied in summary form and is therefore not necessarily complete. Also, it is not intended that it be relied upon as advice to investors or potential investors, who should consider seeking independent professional advice depending upon their specific investment objectives, financial situation or particular needs.