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Bus Tracking Concepts
--Triangulation
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User
Assistant Directions
Information
Reminder
Stop Location
Bus
Single bus
schedule Timetable for all
buses in this stop
Set
Ask for
Real time for
buses in this stop
Real time for each stop
TrackSearch
Get
Conceptual Map of I-bus App
Check
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Sketches
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prototype 1
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Heuristic Evaluation
Social network function makes appcomplicated
Reminder should be more obvious
Transfer information should be accessed
from the home page
Add multiple paths to access information
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Prototype 2
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Usability testing
--Five tasks
Test schedule function
Real-time tracking function
Reminder function
Transfer to another bus
Don’t know stops and routes, but know
destination address
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Pilot Usability Test
task 1 time 1 task 2 time 2 task 3 time 3 task 4 time 4 task 5 time 5
S1 5mins 3mins
2.5min
s 2mins 30secs
S2 5mins 7mins 2mins 6.5mins 1min
S3 3mins 4mins 2mins 4mins 30secs
S4 4mins 6mins 2mins 2mins 3mins
Mean 1/2
4.25
mins
5
mins
2.125
mins 1/2
3.6
mins
1
mins
Error Rate: 15%
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Identified Problems
Some Icons such as
stops are like
locations
Search function
does not showon the
homepage
Real-time and schedule
should show together
Transfer information is
not clear
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Design Revision
Change icons design
Add search into homepage
Display real-time and schedule together
Coordinate app with physical stops design
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Prototype 3: Hi-fi Final Product
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Usability Testing
--successful rate: 95%
task 1 time 1 task 2 time 2 task 3 time 3 task 4 time 4 task 5 time 5
S1 2mins 15secs 40secs 10secs 1min
S2 2mins 15secs 45secs 3mins 30secs
S3 5mins 5secs 1min 5mins 10secs
S4 3mins 15secs 30secs 1mins 10secs
Mean 1/2 3mins 12secs 44secs 2mins 28secs
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Users’ Feedback
Good features:
Real-time tracking
Multiple paths to access information
Reminder
Things need to be revised Some low-fi sketches in the app
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Parts of the final product screenshots
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Bus 18
8 Minutes to A
Assistant Directions Search
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Assistant Directions Search
1
2
3
4
5
6
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Assistant Directions Search
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Presster/6th St
1L 18 320 FW
Assistant Directions Search
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BUS BOUND OPERATES
18 East 02 Mins
1L East 11:02am
320 East 05 Mins
FW East 11:30am
Assistant Directions Search
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B
A
CE
DG
F
18 (Eastbound) FW (Eastbound)
05:02
05:35
06:0506:30
07:10
07:40
08:05
08:31
09:10
09:30
10:10
10:41
11:00
12:35
13:05
13:2514:05
14:30
15:00
15:30
15:55
16:25
17:05
17:30
18:00
18:25
05:02
05:35
06:0506:30
07:10
07:40
08:05
08:31
09:10
09:30
10:10
10:41
11:00
12:05
12:35
13:0513:25
14:05
14:30
15:00
15:30
15:55
16:25
17:05
17:30
18:00
Assistant Directions Search
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Assistant Directions Search
How can I transfer to Route 18?
What can I do for you?
Get off bus LA at stop B in 1
minute. Walk 1 block to
north. Stop A will on your left.
Bus18 will come in 2 minutes.
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B
A
CE
DG
F
Start: Current Location
End:
Done
Assistant Directions Search
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B
A
CE
DG
F
Austin History CenterLocation
Bus
Stop
Assistant Directions Search
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Repeat
Bus
❶Lake Austin
❷ACC Rio Grande
❸E.21st st /Whitis
❹MLK/Chicon
❺PressterAve/5thst
❻PressterAve/6thst
❼Heflin
Stop
Done
Never
18
❹MLK/Chicon
Assistant Directions Search
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Assistant Directions Search
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B
You are approaching your
stop!OK
Assistant Directions Search