BUS 365 Week 8 Quiz Strayer
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Quiz 7 Chapter 10
Enterprise Information Systems
Multiple Choice
1. Typically, as business strategies and technologies changed,
older legacy systems were:a) modified repeatedly and patched to the
point where they just could not be modified anymore.b) immediately
replaced with the latest software, hardware, and network
technologiesc) gradually replaced with cloud computing solutions.d)
interfaced with newer information technologies so they could
exchange data without limitations.
2. Enterprise systems are integrated ISs that support core
business processes and functions. How is integration achieved? a)
Integration is achieved by connecting wired and wireless computer
networks so they can share applications.b) Integration is achieved
by outsourcing to vendors that replace stand-alone ISs with a
single IS.c) Integration is achieved by linking databases and data
warehouses so they can share data.d) Integration is achieved by
using cloud computing.
3. The greatest challenges when implementing enterprise systems
are due to _____.a) the technologiesb) vendorsc) process and change
managementd) end-users
4. Under Armour Inc., the originator of performance apparel, was
having had sharp spikes in orders. The company reduced the cost and
effort of their order fulfillment process by replacing manual
processes with __________ that provide data about resource
availability and delivery dates.a) available-to-promise (ATP)
capabilitiesb) enterprise systemsc) information silosd) customer
relationship management (CRM) capabilities
5. Enterprise systems help managers and companies improve their
performance by enabling them to __________. a) distribute data and
periodic reports via e-mail internally to authorized users.b)
seamlessly share real-time data internally among departments and
with external business partners.c) consolidate data stores into a
central data repository.d) outsource business processes to SaaS
vendors and eliminate waste.
6. Prior to selecting and implementing an ERP or other
enterprise system, its essential that a company identify the
_____.a) problems to be solved b) goals to be achieved and type of
support the IS is to providec) problems to be solved, goals to be
achieved, and type of support the IS is to provided) cost of
implementation and maintenance
7. __________ is the ability to thrive in a changing
environment, which can be achieved by streamlining processes for
quick response.a) Agilityb) Scalabilityc) Reengineeringd)
Collaborative planning
8. __________ are commercial software packages that integrate
business processes, including supply chains, manufacturing,
financial, human resources, budgeting, sales, and customer
service.a) CPFR systemsb) ERP systemsc) KM systemsd) SCM
software
9. __________ help organizations identify, select, organize,
disseminate, preserve, and share information and expertise.a) CPFR
systemsb) ERP systemsc) KM systemsd) SCM software
10. With __________, suppliers and retailers collaborate in
planning and demand forecasting in order to ensure that members of
the supply chain will have the right amount of raw materials and
finished goods when they need them.a) CPFR systemsb) ERP systemsc)
KM systemsd) SCM software
11. Which is not one of the reasons why companies might need to
migrate from legacy systems to enterprise systems? a) Legacy
systems have high maintenance costs.b) Monolithic legacy
architectures are inflexible.c) Legacy systems are hardwired by
predefined process flows making integration with Internet-based
apps difficult or impossible.d) Enterprise systems require
retraining of end users whose productivity will slow initially as
they adjust to a new way of doing their jobs.
12. Characteristics of enterprise systems include all of the
following except: a) Because of their complexity, enterprise
systems are leased or licensed from vendors and customized with
support from IT personnel who are familiar with their company's
business processes.b) There is a trend toward ERP as a service,
which is increasing.c) Enterprise systems automated existing
business processes to minimize disruption and training costs.d) To
simplify and reduce the high cost of the ERP software selection
process, there is an annual ERP Vendor Shootout to help ERP
selection teams at companies with manufacturing, distribution, or
project-oriented requirements.
13. Each of the following describes ERP systems except: a) ERP
apps interface with business partners through a B2B gateway, but
cannot interface with legacy apps.b) From a technology perspective,
ERP is the software infrastructure that links an enterprises
internal apps and supports its external business processes.c) ERP
apps are modular, and the modules are integrated with each other to
expand capabilities.d) Departments can easily stay informed of
whats going on in other departments that impact its operations or
performance.
14. Business-to-business integration (B2Bi) is vital for
efficient and accurate flow of data across internal ISs and
external business partners. B2Bi and secure data exchange over the
Internet is done through __________.a) wireless routersb) B2B
gatewaysc) data sourcesd) enterprise application integration (EAI)
middleware
15. Why are ERP systems strategic weapons for food
manufacturers? a) The threats and potential costs associated with
food safety have decreased because of data transparency.b) ERP
systems have lowered global barriers to entry into the food
industry. c) ERP systems are needed for controlling costs, managing
inventory, and meeting government regulations given the food
industrys margin pressures.d) ERP systems are needed to monitor
competitors business practices and quickly respond to them.
16. Typically, how are ERP systems acquired? a) By purchasing or
leasing packaged softwareb) Built in-housec) Built with proprietary
softwared) Custom built by consulting companies and vendors
17. What is the first step toward becoming an agile
manufacturer? a) Reengineer financial business processesb) Develop
the means to monitor the marketplacec) Develop new products and
services for current and prospective customersd) Implement
inventory tracking systems
18. Lessons learned from ERP failures include each of the
following except:a) Several of the best companies have suffered
devastating consequences from ERP failures that had led to
multi-million dollar losses, bankruptcy, or lawsuits.b) Most often,
ERP failures are eventually fixed and remain in use, which gives
the false impression that the ERP was successful from the start.c)
The successas well as failureof ERP depends on organizational and
technological factors that occur prior to, during, and after the
implementation.d) Vendor blogs, white papers, and YouTube posts are
good sources of objective data for selecting a compatible ERP
solution.
19. Despite potential benefits, not all companies invest in ERP
if they cannot meet requirements or overcome the challenges. Which
of the following is not one of those requirements or challenges? a)
Applications must be tightly aligned with well-defined and designed
business processes.b) Initial costs to purchase or lease and set up
the ERP are very low, but maintenance might be extremely high.c)
Selecting the appropriate ERP is time-consuming, complex, and
expensive.d) Apps may be too complex for employees to use correctly
to improve efficiency and ROI.
20. Consumer product and retail industries lose about $40
billion annually, or 3.5 percent of their sales, due to
__________.a) fraudb) compliance failuresc) supply chain
inefficienciesd) quality control failures
21. Supply chains involve three main flows. Which of the
following is not one of those main flows? a) financial flowb)
resource flowc) information flowd) material or product flow
22. Products that are returned make up what is called the
__________.a) reverse supply chainb) return logisticsc) backflowd)
reorder fulfillment
23. Accounting, inventory management, and shipping are part of
order fulfillment and referred to as __________ operations.a)
back-office b) customer-facingc) front-office d) logistics
24. Efficient, effective supply chains are fully dependent on
SCM software, which depends on __________. a) EFTb) ERPc)
up-to-date and accurate datad) RFID
25. The concept of an on-demand enterprise is based on the
premise that manufacturing or service fulfillment operations will
start only after an order is received. This approach is referred to
as__________.a) produce-to-stockb) build-to-orderc) JITd) safety
stock
26. The most common solution to supply chain uncertainties is to
build inventories or __________ as insurance.a) safety stockb)
stockoutsc) continuous replenishmentd) restocking
27. __________ is a supply chain relationship in which a vendor
continuously monitors the inventory of a retailer or distributor
and automatically replenishes their inventory when levels hit the
re-order point.a) Safety stockb) Stockoutsc) Continuous
replenishmentd) Bullwhip effect
28. Variability in demand in the supply chain is amplified as
orders move up the supply chain. This phenomenon is called
__________. a) market shiftsb) the bullwhip effectc) continuous
replenishmentd) demand forecasting
29. Supply chain collaboration can increase profit margins by as
much as __________ percent for supply chain partners, which is a
significant improvement.a) 3b) 6c) 9d) 12
30. __________ is a set of data-driven business processes
designed to improve the ability to predict and coordinate with
supply chain partners.a) B2B e-commerceb) Continuous
replenishmentc) Collaborative planning, forecasting, and
replenishment (CPFR)d) Vendor managed inventory (VMI)
31. Data transfer between companies is done using __________,
which is a communication standard that enables the electronic
transfer of routine documents, such as purchase orders, between
business partners. a) RFIDb) collaborative planning, forecasting,
and replenishment (CPFR)c) vendor managed inventory (VMI)d)
electronic data interchange (EDI)
32. Attracting and acquiring new customers is estimated to costs
banks roughly __________ per new customer.a) $10b) $25c) $50d)
$100
33. Retaining customers that generate revenues in excess of the
costs of customer service, returns, promotional items, and the like
are critical; and are the underlying reason for __________. a)
EDIb) ERPc) CRMd) SCM
34. What is the purpose of frequent purchase programs offered by
airlines, supermarkets, credit card issuers, retailers, casinos,
and other companies? a) To track customers for CRM purposesb) To
build customer loyalty to improve financial performancec) To deter
customer attritiond) All of the above
35. According to the loyalty effect, a five percent reduction in
customer attrition can improve profits by as much as __________
percent.a) 5b) 10c) 15d) 20
36. Apples iPhone and iPod are best examples of __________
business strategies because demand was so high that many customers
were even willing to camp out on sidewalks to guarantee getting one
on the day of their releases.a) customer-centricb)
product-centricc) upsellingd) cross-selling
37. Which is not a characteristic of CRM?a) CRM is an
enterprisewide effort to acquire and retain profitable customers.b)
An objective of CRM is to retain all customers through excellent
and personalized customer service and perks.c) CRM focuses on
building long-term, sustainable customer relationships for the
purpose of increasing the companys profitability.d) CRM is
basically a simple idea, which is to treat different customers
differently according to the current or potential value to the
company.
38. There have been many CRM failures reported in the media.
Major issues relating to CRM failures include each of the following
except:a) Customers rejecting loyalty programs or attempts to build
loyalty.b) Failure to identify and focus on specific business
problems that the CRM can solve.c) Lack of active senior management
sponsorship.d) Trying to automate a poorly defined business process
in the CRM implementation.
39. Harrahs Entertainment Inc. treats its customers differently.
The more a customer spends in a casino, the more rewards the
customer gets. Harrahs analyses customer data and assigns a value
to each customer based on the results of __________.a) customer
segmentationb) payoff ratiosc) NPVd) data mining
40. Knowledge management is an important enterprise system for
each of the following reasons except: a) Forrester Research and IBM
estimated that up to 85 percent of a companys knowledge is not
stored in databases.b) Knowledge is dispersed in social media,
e-mail, texts, intranets, and on individual computers and mobile
devices.c) Knowledge typically is highly structured and needs to be
shared.d) Knowledge is much more valuable than data and
information, but its more ephemeral.
41. Which of the following statements about knowledge management
systems (KMS) is false?a) KMSs help an organization cope with rapid
change and downsizing by making expertise of the organizations
human capital widely accessible.b) KMS are being built, in part,
from increased pressure to maintain a well-informed, productive
workforce.c) With a KMS, an organization is able to capitalize on
the knowledge and experience of employees worldwide.d) Knowledge is
structured to increase its
42. __________ are interactive systems used by employees to find
and connect with colleagues who possess the expertise needed to
solve specific, critical business problems quickly.a) Knowledge
systems b) Expert location systems (ELSs)c) Expert systemsd)
Electronic document management systems
43. __________ systems support the search for and sharing of
organizational expertise, decision making, and collaboration at the
organization level regardless of location.a) KM b) ERPc) CRMd)
SCM
44. Which is an example of knowledge?a) A map giving detailed
driving directions from one location to another. b) An
up-to-the-minute traffic bulletin along the freeway that indicates
a traffic slowdown due to construction.c) Awareness of an
alternative, back-roads route to avoid traffic and construction in
order to reach a destination as quickly as possible.d) All of the
above.
45. Why does a functioning KMS have a cyclical life cycle? a)
Knowledge is continually being created and that new knowledge must
be placed in context and stored so that it is actionable. b)
Knowledge has a short useful life span and needs to be replaced.c)
As knowledge bases increase in size, they become less useful
because the knowledge cannot be disseminated effectively.d)
Knowledge tends to be categorized incorrectly initially, and needs
to be refined to become useful.
True/False
46. The payoff from the implementation of an SAP ERP at Under
Armour was an increase in its top line--growth in sales--and bottom
line--growth in net income.
47. Enterprise systems allow workers to access and analyze
real-time information and transaction processes across the entire
organization.
48. A limitation of enterprise systems is that finance processes
cannot be totally automated.
49. SCM is the software infrastructure that links an enterprises
internal applications and supports its external business
processes.
50. CPFR is a set of data-driven business processes designed to
improve the ability to predict and coordinate with supply chain
partners.
51. In a survey conducted by Food Engineering magazine, the top
concern of the agri-food industry was food safety in large part
because worldwide distribution systems have increased the risk and
range of contaminated food entering the food supply.
52. Organizations are implementing CRM systems to meet
requirements of the Bioterrorism Act and other regulations for
accurate record keeping.
53. Database vendors such as Oracle and IBM are also enterprise
system vendors.
54. The journey that a product travels starting with raw
material suppliers onto manufacturers or assemblers, then forward
to distributors and retail sales shelves and ultimately to
customers is its product life cycle.
55. The most common solution to supply chain uncertainties is to
build inventories or safety stock as insurance, but that can cause
the bullwhip effect in the supply chain.
56. CPFR systems generate demand forecasts for a planning
period, such as a quarter, month, or week.
57. According to management guru Peter Drucker, Those companies
who know their customers, understand their needs, and communicate
intelligently with them will always have a competitive advantage
over those that dont."
58. CRM software enabled Travelocity to analyze clickstream data
and discover how customers use their Web site. This information is
leveraged to provide meaningful personalized messages in real-time,
that is, while customers are using the site.
59. Having knowledge implies that it can be used to solve a
problem, whereas having information does not.
60. KM systems are developed using communication and
collaboration, and storage and retrieval technologies.
Short Answer
61. Older information systems (IS), called __________, have been
built with various outdated technologies.
62. With __________ systems, suppliers and retailers collaborate
in planning and demand forecasting in order to ensure that members
of the supply chain will have the right amount of raw materials and
finished goods when they need them.
63. __________ systems help organizations identify, select,
organize, disseminate, and share information and expertise.
64. An ERP interfaces with legacy applications through a(n)
__________ layer.
65. __________ connect the ERP in the enterprise to external
business partners.
66. The __________ occurs when companies significantly cut or
add inventories because even small increases in demand can cause a
big increase in the need for parts and materials further down the
supply chain.
67. The transfer of data and document between supply chain
partners is done using __________, which is a communication
standard.
68. CRM is an enterprisewide effort to acquire and retain
__________ customers.
69. __________ is unstructured, and has strong experiential and
reflective elements that distinguish it from information.
70. __________ are interactive and help employees find and
connect with colleagues who possess the expertise required for
specific problemswhether they are across the country or across the
room to solve specific, critical business problems quickly.
Essay
71. List and describe three types of enterprise systems.
72. Why do companies migrate to enterprise systems from their
existing legacy systems? List and briefly describe three
reasons.
73. Why are ERP systems worth their cost? That is, how do
companies justify ERP investments?
74. Identify and briefly describe the three types of flows in
supply chains.
75. Identify and discuss four of the steps in the order
fulfillment process.