Buku Bisnis

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WRITING EFFECTIVE BUSINESS LETTERS

In order to be well on our way to write effective business documents, we can follow

these three tips: be active, be breif, and be clear.

Be Active

As we write business letters, generally we should use active rather than passive

constructions. The active voice is stronger than the passive, and it therefore produces more

powerful sentences. If the subject of the sentence is the person or thing doingthe acting,

then the verb is in active voice. If the subject of the sentence is the person or thing

receivingthe action, then the verb is in passive voice. The passive form is less direct and is

usually wordier than the active voice. Moreover, with the passive voice it is easy to make

the actor anonymous and thereby avoid responsibility; this is an unfortunate and all-too-

common practice in business communications.

Be Brief

It is suggested that we write business letters concisely. we may not let our message

get buried in long sentences or paragraphs of text. We should keep the readers interest by

keeping our comments brief and to the point.

Then, we should limit paragraphs to one idea each, particularly in letters, memos,

e-mails, and the like. To help readers grasp main ideas quickly and easily, we can begin

each paragraph by stating the main point or purpose of that paragraph, and follow this first

sentence with supporting points or additional information.

As we write business letters, we should whittle down our text whenever possible; we

should use a sentence rather than a paragraph, a phrase rather than a sentence, and a word

rather than a phrase when we can do so without losing meaning. We should avoid wordy

phrases such as due to the fact that; but we should use because instead, for example. Also

we have to check for repetitious or superfluous information that can be deleted. See the

example below:

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Not: In spite of the fact thatthe deadline has been extended, we will still hold a

meeting this morningfor the purpose of discussingthe estimated costs.

But: Though the deadline has been extended, we will still meet this morning to

discuss the estimated costs.

Be Clear

When we write business letters, we should use clear, simple words; avoid adorning

our writing with flowery, pretentious language. Though it is all right to include a seldom-

used or high-level word every now and then, for most audiences, this should be the

exception rather than the rule. We dont want our readers to misunderstand or to think we

are talking above them.

Jargon (technical or highly specialized terminology) is notorious in some sectors of

the business world. It has received a bad rap, and largely for good reason. Because such

language tends to be exclusive, it is usually best to simply avoid jargon. If we are writing

solely to others in our profession, including industry acronyms and abbreviations and other

jargon may be appropriate, but still we have to use caution. In cases where jargon is usedsolely for euphemistic reasons, as in the example below, it should be replaced with more

direct, clearer language. For an example, see below:

Not: Next week, the company will begin redundancy elimination.

But: Next week, the company will begin laying people off.

After we have finished writing our document, we have to read it over to make sure

that it makes sense and that there is no necessary information that has been omitted and nogaps in logic. Readers should be able to easily grasp what we are telling them or what we

want them to do; we should do the work so that they dont have to. For longer or more

complicated documents, it is always a good idea to have someone else read over our draft

before we submit it to make sure that it is clear and that it contains all the information that

it needs to (and omits information that it doesnt).

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Job Application Letter

Before discussing the Job Application Letter, it will be much better if you know and

understand the general rules of writing it. It has been widely understood that a potential

employer's first impression of you (as job applicants) is your application letter. This is

because it will be able to introduce you and your curriculum vitae or resume. The stark

reality is your curriculum vitae or resume may never be read without its being

accompanied by a professional application letter. Without it, you might never receive a

callback. Here are the things to remember:

The purpose of an application letter is to get your curriculum vitae or resume read.

The purpose of a curriculum vitae or resume is to get an interview.

The purpose of an interview is to get a job.

Application letters carry more weight than curriculum vitae or resume

Your application letter is a sales letter. It sells your curriculum vitae or resume;

therefore it sells you. A common mistake made by job hunters is either neglecting an

application letter with their curriculum vitae or resume or writing a poor application letter.

Application letter tips

The following are some general rules of writing an application letter. However, you

may have some changes. Here are some basic things to know about and include in your

application letter :

Write the application letter on white bond paper.

The application letter should be only one page in length.

Your application letter heading should be identical to your resume heading.

Headings should include your name and contact information.

Use a business format for dating and addressing our application letter to the

appropriate person.

List his/her correct position. For an example: "Mr. Ronald Jones, director of

personnel."

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Your application letter salutation should be "Dear Mr. Jones:" or "Dear Mrs.

Smith:". If you do not know the marital status of a female interviewer, the safe

salutation is "Dear Ms. Smith:". Then, use a colon after the name and not a comma.

An application letter is a business letter. That is why, use formal block (notindented) paragraphs with spaces in between.

Your application letter should consist of three paragraphs (as stated before, you may

have some changes as needed):

1. Application letter introduction paragraph

State the position you are applying for.

State why you are applying and how you learned about the

position.

If you can, drop a name. (Be sure you have permission.)

Do a little research and say something about the company.

Say that you are a strong candidate because of your qualifications, education,

experience, interests, etc.

2. Application letter job-matching paragraph

Now briefly expand on your qualifications, education, experience and

interests, especially those that match the employer's needs. You want to appear as

the perfect applicant. Additionally, application letters should call out other key

parts of your curriculum vitae or resume that you want the employer to notice.

3. Application letter "close" paragraph

Close your application letter with a bold statement that you are a strong

match for the job position.

State that you are looking forward to meeting with him/her.

Take the aggressive: Say that if you don't hear from him/her in 7-10 days,

you will follow up.

End your application letter with:

Sincerely,

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(four returns-hit the "enter" key four times)

(your name)

As stated before that there are many ways to write job application letters. The following

are the samples of application letters followed by some explanations, especially on the lay-

out and on the contents of each sample.

Study the Sample 1

Jl. Gambuta H 9

Tidar Permai Malang, 65146

kiki-np @ yahoo .co .id

January 20, 2008

Human Resources Manager

PT Karya Abadi

Jl. Ir.H Juanda Kav. 17 18

Jakarta Pusat

Dear Sir:

I am writing to apply for the position of manufacturing engineer that was

advertised in yesterday's Jakarta Post. As you will note from my enclosed resume,

I have experienced with a wide range of programming languages through academic

projects and part-time employment.

I have demonstrated excellent skills in addition to strong writing and analytical

skills. I believe my education, skills and experiences fit your requirements, and I

am confident my skills would be an asset to your company.

I am available to meet with you at a time that's convenient to you. Please contact

me to set up a time. I look forward to hearing from you soon.

Faithfully yours,

your signature (not needed when sending via e-mail or for online job applications)

Rizky Nourma Putra

(0341) 568684 / 08562278490

Your home address can be written on the right or left top of the paper. In this part you

may write not only the street and the number of your home-address, the city and its code

but also your telephone number; even you may write here your e-mail.

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The date when you write the job application letter should be placed under your home

address. The ways to write it are as follows:

January 20, 2008

January 20th, 2008

20 January 2008 (without comma)

If the date is after the 12th of the month, you may write the month in figures, such as

13 07 2008

07 13 2008

But if the date is before the 13 th of the month, it is not allowed to write the month in

figures. This is to avoid misunderstanding, for example when you write

10 02 2008

It may mean October 2, 2008 or February 10, 2008

The inside address or the adressee can be written under the date when you write the job

application letter. It can begin with the name of the company or directly to the manager,

such asHuman Resources ManagerorPersonnel Manager, or to the department, such as

Recruitment DepartmentorPersonnel Department. Of course this part must also contain

the companys address (the street, the number, and the city where the company is

situated). In addition, if the job application letter is sent abroad, then the country where the

sender lives must be included.

The salutation is written under the inside address or the addressee. If the the inside

address is written as follows Recruitment DepartmentorPersonnel Department, then

the salutation is written like Dear Sir (without s). However, if the inside address is

written directly using the name of the company, such as PT. H.M.Sampoerna, then the

salutation uses Dear Sirs (with s).

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The first paragraph of the job application letter above contains the information which is

relevant to the description of the advertisement of the position that you are applying for.

So, show the skills and expertise that you have that match the description of the job youare applying for. Besides, it also contains the source where you got the information about

the vacancy, i.e. the advertisement you have read.

Youmaystate your qualifications which you think are important to tell to the company

you are applying for in the second paragraph.

The third paragraph may contain your available time which can be used by the companyto test and/or interview you.

Note:

If the advertisement you are applying to asks for your salary expectations, it is

suggested you add a sentence in your job application letter that your salary expectations are

"negotiable" & to be more prepared for salary negotiations.

Keep in mind that the above sample of job application letter is only a sample and it

should be personalized for each job, company & person you are applying to. The following

is another sample of job application letters.

Study the Sample 2

The following sample of the job application letter has different contents compared to

those of the previous one. As stated in the explanations above that the qualifications of theapplicant are written in the first and second paragraphs but not in the second sample of a job

application letter below. Instead the qualifications of the applicant are stated in the third

paragraph. In order to get a better picture of the whole contents, please learn the following

sample.

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Jl.Gambuta III / H 9

Tidar Permai

Malang 65146

September 27th, 2007

HR Manager Save The Children

Brawijaya VIII No. 7 Kebayoran Baru

Jakarta Selatan

Dear Sir:

I was very interested when I read your advertisement in Jawa Pos dated on

September 24th, 2007 saying that youre offering a job as The District Officers in your

office to the people who have graduated from educational study, have 2-4 years

experience in planning, establishing, running, and supervising a non-formal education,

and in providing technical support for education program, have communication skills,organizational and management skills, are computer literate, and able to work

comfortably and effectively with or without supervision.

I am twenty eight-year- old, male, married, in good health , graduated from the English

Department of State University of Malang in 2003, the S-2 Program of English

Language Education of Islamic University of Malang in 2005 with GPA 3.73 and have

been teaching English in the State Polytechnic of Malang since 2005.

If you want to know my character and ability, you may contact the following people,

who have known me for at least two years:

1. Drs. Saleh Al-Baithy

Director of Central Service Network

Brawijaya University Malang

Jl. Veteran 12 Malang

2. Ir. Budi Cahyono

Director of State Polytechnic of Malang

Jl. Veteran P.O.Box 04 Malang

Finally , I hope you will be interested in having an interview with me.

Faithfully yours

your signature

Drs. Fariz Nourma Putra, M.Pd

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The way to write the home address, date, and addressee can be seen in the explanations

above. The following is only discussing the contents of the job application letter:

The first paragraph of the job application letter above contains your interest in the job

offered, the source (Jawa Pos dated on September 24th, 2007) where you got an

information that the company you are applying to needs an employee, and the

requirements needed:

have graduated from educational study,

have 2-4 years experience in planning, establishing, running, and supervising a non-

formal education, and in providing technical support for education program,

have communication skills, organizational and management skills,

are computer literate, and able to work comfortably and effectively with or without

supervision

The second paragraph of the job application letter above tells what you are starting with

your age, sex, marital status, health condition, and your qualifications which can fulfill therequirements needed as mentioned in the previous paragraph, i.e.:

graduated from the English Department of State University of Malang in 2003, and the

S-2 Program of English Language Education of Islamic University of Malang in 2005

with GPA 3.73

have been teaching English in the State Polytechnic of Malang since 2005.

The third paragraph of the job application letter above contains the name, position, and

office address of the people who give you a letter of recommendation.

The fourth paragraph of the job application letter above contains your hope that you are

expecting to have a job interview.

The following sample has a different form and contents.

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Aulia Nourma Putri, SS

Jl.Gambuta III H 9


July 1st, 2007

Prof. Dr. Mudjio Rahardjo

Islamic University of Malang

Jl. Gajayana 104 Malang

Dear Mr. Rahardjo,

Vacancy Ref No EE/UN111

I should like to be considered for the post of Bilingual Administration Assistant as

advertised in Jawa Pos.

Currently I am studying at the S-2 Program of The English Education of State

University of Malang. Hopefully, I will have graduated by the end of this

semester.

I am presently employed as a part-time administration assistant in an academic

department within the University. This post involves compiling letters and reports

using Microsoft Word and Excel. I am also responsible for the distribution of

internal post within the department, and other related office duties.

Studying for a degree and working have made it necessary for me to learn very

quickly how to prioritise tasks, and have instilled in me the need to remain

flexible. I have had to be highly organized in order to meet tight deadlines both at

work and study.

I feel that I would be able to offer the position advertised a great deal, as along

with my 18 months of administration experience, I speak and write fluently in

English and can converse in Arabic.

I would appreciate the opportunity to discuss this with you further, and look

forward to hearing from you soon.

Yours sincerely,

your signature

Aulia Nourma Putri, SS

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The sample above includes the name of the applicant before the home address.

The letter is addressed directly to a certain person who will employ the applicant.

If the addressee is the name of the employer, then the salutation uses Dear Mr. /

Mrs. + his / her second name (Mr. Rahardjo not Mr. Mudjio).

This letter has a vacancy reference which is put under the salutation.

The first paragraph contains the applicants hope.

The second and third paragraphs tell what the applicant is doing atpresent:

studying at the S-2 Program of The English Education of State University of

Malang

working as a part-time administration assistant in an academic department within

the University with the duties of:

compiling letters and reports using Microsoft Word and Excel

distributing the internal post within the department, and

doing other related office duties.

The fourth and fifth paragraphs try to convince the employer that the applicant

is the right person to be employed.

The sixth paragraph contains the applicants hope to be given an opportunity forthe employment.

In addition to the explanations above, here are some useful key phrases to use in your

own application letters.

Useful Key Phrases

I am writing to you in response to your advertisement for...

As you can see from my enclosed resume, my experiences and qualifications match this

position's requirements.

I would like to point out... immediately upon the return.

During ...., I improved (furthered, extended, etc.) my knowledge of...,

I look forward to an opportunity to speak with you in person. (OR to speak with you

personally)

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Exercise 1:

1. Study the following sample of application letter (sample 1). Then, describe the

content(s) of each paragraph found in the letter.

Sample 1

Gambuta III H 9


Malang, April 19, 2008

Mr. Bob Subianto, SH.,MH., PhD.

Personnel Manager

Importers Inc.

Jl.HR Rasuna Said Kav. 13 15

Jakarta Selatan

Dear Mr. Subianto:

I am writing to you in response to your advertisement for a Legal Assistant

specializing in Port Regulatory Law, which appeared in Kompas on Sunday, April 15.

As you can see from my enclosed resume, my experience and qualifications match

this position's requirements.

I especially would like to point out that I graduated Cum Laude from The University

of Indonesia and was hired directly upon graduation due to my expertise in port

authority regulations.

During the four years that I worked for Maria and Co., I furthered deepened my

knowledge of the fast changing regulatory laws in our country. My employer also

thought highly enough of my abilities to promote me to head legal researcher after my

first year of employment.

I look forward to an opportunity to personally discuss the position with you. I will be

ready to have a job interview by the end of this month.

Sincerely,

your signature

Akbar Nourma Putra

Enclosure

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2. Read the following sample of application letter (samples 2). Then, describe the

content(s) of each paragraph. Finally, compare it with the sample 1 above to find the

difference(s) and the similarity(ies).

Sample 2

Jl.Wonorejo 66

Arjowinangun - Malang

March 28, 2008

Ms. Dian Arum

Director of Human Resources

ABC Corporation

Jl. Menur 12 - Kebayoran Lama Selatan

Jakarta Selatan, 12100

Dear Ms. Arum:

I am interested in applying for the sales representative position recently advertised in

Kompas. The skills that I have developed from internship experience and academic

background support my strong interest in a sales career.

As you can see from my rsum, the internship I had with XYZ Corporation provided an

opportunity for me to gain practical experience with account maintenance and cold-calling

accounts. In addition, I have worked in the retail field throughout college and have learned

how to effectively deal with customers and their demands. I have even been formally

recognized with the Employee of the Month award.

Ever since I decided to pursue a sales career, ABC Corporation has been at the top of my

list of prospective employers. Your company is clearly the market leader in construction

products, as evidenced by the Corporarion Top 100 distinction. I would very much like an

opportunity to speak with you regarding the sales representative position. I will be ready to

discuss my qualifications for the position with you late next week, or you can reach me inthe meantime at (0341) 568684. Thank you for considering me for this position.

Sincerely,

your signature

Maria Ulfa

Enclosure

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Exercise 2

Write a job application letter based on the following advertisement Your job application lettter must contain:

Your home address

The inside address (see the advertisement)

The date (when you are writing your job application letter)

The salutation

The body of the letter containing: your interest, source, requirements, your

qualifications, reference, closing sentence.

An outstanding foreign company is going to open its branch offices in Indonesia. We need

some professional civil engineers with the following qualifications:

1. The applicant must be a graduate from at least Diploma III of Civil Engineering

Polytechnic. (Imagine that you had graduated from D-III of Civil Engineering

Polytechnic ).

2. Not older that 24 years by the end of this year.

3. Fluent in English and Japanese.

4. Dedicated and energetic.

5. Willing to be placed in Denpasar Bali or Lombok.

6. Understand Word, Excel, Power Point, and Auto-Cad

7. Her / his GPA is > 3.00.

The application letter must be sent not later than August 15 th , 2008 to:

NOURMA & SONS CO.LTD

Jl.Tengku Umar 25 Denpasar Bali

Bali Post, June 30th 2008

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Curriculum Vitae / Resume

This book provides an overview of strategies for writing an effective curriculum vitae /

resume. This topic is particularly important for graduate students who are entering the job

market for the first time.

What is Curriculum Vitae ?

Curriculum vitae (CV) is, as its name suggests, an overview of your life's

accomplishments, most specifically those that are relevant to the academic realm. Curriculum

vitae is a living document, which will reflect the developments in a scholar/teacher's career,

and thus should be updated frequently.

How is Curriculum Vitae different from Resume ?

The most noticeable difference between most CV's and mostResumes is their lengths.

Resumes are usually limited to a page. CV's, however, often run to three or more pages. A

more subtle but equally important distinction is that whereas the goal of a resume is to

construct a professional identity, the goal of a CV is quite specifically to construct a

scholarly identity. Thus, your CV will need to reflect very specifically your abilities as a

teacher, researcher, and publishing scholar within your discipline.

What should you include?

Your CV should include your name and contact information, an overview of your

education, your academic and related employment (especially teaching, editorial, or

administrative experience), your research projects (including conference papers and

publications), and your departmental and community service. You should also include a

reference list, either as part of your CV, or on a separate page. Also, if you have a dossier

containing confidential references available, you should mention that on your CV as well.

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Is there a standard curriculum vitae format?

One of the most important things to remember when working on your curriculum vitae

is that there is not one standard format. There are different emphases in each discipline, and a

good CV is one that emphasizes the points that are considered to be most important in your

discipline and conforms to standard conventions within your discipline.

How should you construct your work description entries?

Two common strategies applied to CV's as well as resumes are gapping and

parallelism. Gapping is the use of incomplete sentences in order to present your information

as clearly and concisely as possibly. By using incomplete sentences here, you cut out

unnecessary words and allow your reader to see quickly what you have been doing.

Parallelism is also very important to a strong CV. Generally, you will want to keep the

structure of your phrases and/or sentences consistent throughout your document. Thus, if you

use verb phrases in one portion of your CV to describe your duties, try to use them

throughout your CV. Particularly within entries, make sure that the structure of your phrases

is exactly parallel so that your reader can understand what you are communicating easily.

How should you write your curriculum vitae ?

The CV is meant to introduce you and your background to someone who does not know

you and barely has time to get to know you. It should present you in the best possible light, in

a concise and well-structured manner. A regular CV for business purposes should definitely

not go over one A4 page. If you intend to use it for academic purposes and not for a job, the

CV can pass that limit, on the condition that you use the extra space to describe academic

activities, like conferences, publications list, etc. A well-written CV shows first what is most

important, but contains all relevant information. To this goal, it is advised that you adapt it to

your target (specific type of job or scholarship). Cut information from your CV only as a

solution of last resort, but pay attention to the order in which you present it in your CV.

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Personal details - here you should include your birth date, contact address, email,

telephone number and nationality. In case you have both a permanent and study address,

include both, with the dates when you can be contacted at each of them.

If you are a person who has just graduated, you should start your CV with your

education. Very probably, at this age it is your most important asset. It is suggested that you

use the reverse chronological order, since it is more important what masters degree you have

rather than that, very probably, you went to high school in your native town. No matter for

which order you decide - chronological or reverse - you should keep it the same throughout

the rest of your CV.

Practical experience - here you should include internships as well. Don't feel ashamed

with what you did, don't try to diminish your accomplishments.

Accountability is an important criterion for what you write in this section. The account

should show what you improved, where, by how much, what your responsibilities were. The

idea is that when you apply for a job you have to show growth-potential. That is, that you

proved some kind of progress from one job to another and that especially at the last one you

were so good, you could obviously do something that involves more responsibility - like the

job you are applying for now. The overall result should portray you as a leader, a person with

initiative and creativity - don't forget you have to convince the reader of your CV that you are

the best person for that job.

Extracurricular activities - if you're writing a professional, and not an academic CV,

this is the place to mention conferences or any other activities outside the school that for

some reason did not fit in the CV so far. A good section here can help a lot towards that goal

of portraying you as a leader, a person with initiative, not just a nerd with good grades.

Languages - list here all the languages you speak, with a one-word description of your

knowledge of that language. It is suggested to write the following scale: conversational,

intermediate, advanced, and fluent. List any certificates and/or results like TOEFL or TOEIC

scores, with date.

Computer skills - write everything you know, including Internet browsers and text

editing skills. List certificates and specialty studies as well.

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Study the following sample:

CURRICULUM VITAE

1. Name :

2. Place & Date of Birth :

3. Home address :

4. Telephone Number :

5. Sex : Female / Male

6. Marital Status : Single

7. Religion : Islam / Christianity / Catholicism / Hinduism / Buddhism

8. Nationality : Indonesian

9. Hobby :

10. Background of Study :

a. Graduated from Elementary School ( SD .) in 1996

b. Graduated from Junior High School (SMP .. ) in 1999

c. Graduated from Senior High School (SMU.. ) in 2002

d. Graduated from the Civil Engineering of State Polytechnic of MALANG in 2006

11. Courses :

a. Studying English Proficiency at . ( .)

b. Learning Computer at . ( .)

12. Job Trainings :

a. .. ( )

b. .. ( )

13. Working Experiences :

a. ..

b. ..

14. Other Activities :

a. Member of Student Body at . ( ..)

b. ..

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Exercise

Read the following application letter carefully. Then, write the possible CV of the applicant !

January 17th, 2006

Recruitment ManagerCardno ACIL Pty Ltd

854 Glenferrie RoadHAWTHORN 3122 VIC

Australia

Dear Sirs:

I was very much interested when I read your advertisement in your E-mail Address that you are offering a job

to the people who have relevant postgraduate qualifications, are experienced in education planning and

management and in implementing quality education standards for teachers, head-masters, and school systems asNational Advisers.

I am fifty year old, male, married, in good health, graduated from the English Department of IKIP Malang in

1981, from the Polytechnic Education Development Center in 1983, from the Australian Language Center in1987, from the S-2 Program of English Language Education of Islamic University of Malang in 2005 with GPA

3.73 and have been teaching English in the State Polytechnic of Malang since 1982.

Besides, I was once appointed as the Director of the Academy of Computer and Informatic Management (PusatPendidikan Komputer Indonesia Amerika) from 1997 up to 2000 and as the Assistant Dean for Academic

Affairs of the College of Foreign Languages (STIBA MALANG) from 2000 up to 2005. In addition, I taughtEnglish in Junior High School (SMP NU Malang) from 1977 1984. In social and religious activities, I have

been asked to be an academic advisor in my Elementary School (SD Islam Klojen Kidul Malang) since 1990,the head of Takmir Masjid al-Amien Tidar Permai Malang (1990 2005) and the Vice General Head of

Yayasan Masjid Al-Amin Tidar Permai Malang since 2005. The last but not least, I was also chosen as the Head

of Institute for Human Resources Studies and Development LAKPESDAM - DPC NU KODYA MALANG(2000 2004).

If you want to know my character and ability, you may contact the following people, who have known me for at

least five years:

1. Drs. H. Moh Thamrin

Consultant Basic EducationIAPBE AusAID

PO BOX 6610 Malang

2. Prof. Dr. H. Mujia Rahardjo, MSVise Rector for Academic Affairs

State Islamic University of MalangJl. Gajayana Malang

Finally , I hope you will be interested in having a job interview with me. If I am accepted in your office, I willtake a long leave from my office.

Faithfully yours

Drs. Ahmad Muhammad, M.Pd

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HOW TO HAVE A GOOD JOB INTERVIEW

Be Your Best

Getting ready is a big part of your interview. You will likely spend more time

preparing yourself than you will in the interview. Preparing includes getting to know more

about the company and the job, and being able to explain how and why you're the best

person to hire. To help you study, be sure you have a Statement of Qualifications, or a

basic job description. If you do not have one from when you first applied for the job, be

sure to ask the person who is arranging your interview for a copy.

Know the job and the organization

When you wrote your CV / rsum, you did some research about the company and

the job. Review it now. Answer these questions in your research:

What does the employer or company do?

What's involved in the position you're applying for?

What qualifications do you need for the position?

What skills might the employer be looking for?

Who are the customers or clients?

What kind of reputation does the employer have?

You'll be more comfortable in the interview if you know a bit about the company

and the position you're applying for.

Think Ahead (Pre-Planning is Essential)

o What to Wear to an Interview

o What to Take to the Interview

o How to Act at the Interview

o Quick Tips for the Interview

When you are called, confirm the interview time. Ask if there will be any test or

written assignment you will be asked to do. Find out how many people will be

there.

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Plan and rehearse your answers to the questions you expect to be asked. Memorize

the training, skills and experience you have, and be ready to answer questions on

what you did, and how you did it.

Choose your clothes a day or two ahead, and make sure they're neat and clean.

Be on time. Find out ahead where you're going and how long it will take to get

there. Drive or travel the route a day or two ahead, at the same time of day as you

will on the day of the interview. Confirm how often the buses run. Have a back-up

plan.

Set aside at least an hour for the interview.

Survive the Interview - and Win!

o What to Wear to an Interview

What you wear can be as important as what you say.

Make sure your clothes are neat, clean, and ironed, if they are meant to be.

Don't turn up rumpled and untidy.

Try to find out how people dress at the place you want to work, and dress the

same or slightly better.

Skip the perfume, cologne, or aftershave. You want to smell clean and nice, but

not overpower the interviewer, or worse, upset someone with allergies.

o What to Take to the Interview

Carry a folder or envelope containing:

A copy of your CV / rsum for each interviewer (This is why you asked ahead

how many people would be present)

Copies of your reference list

Paper and a pen, so you can jot down the interviewer's name, the time of any

future interview, or other information you might need later

Copies of letters of recommendation, if you have any

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o You're On Your Way

You're at your job interview. Stay relaxed and make a good impression. Here

are some suggestions to help you make sure this step of your journey gets off on the

right foot. Greet the interviewer or panel members.

Introduce yourself, and shake hands firmly, without crushing anyone's fingers.

Smile. A sincere smile will help to put you, and the interviewer, at ease.

Stand until you're invited to sit down.

Let the employer or panel members take the lead and set the tone.

Make eye contact, and answer the questions in a firm, clear, confident voice.

Relax and sit naturally, but don't slouch in your chair or lean on the

interviewer's desk.

Be prepared to tell the interviewer more about your education, training and

skills, work experience, and the personality traits that make you right for the

job.

It's okay to ask for more explanation if you don't understand a question. In fact,

it's better to ask for clarification if you are unsure than to answer

inappropriately.

Keep a positive attitude.

At some point in the interview, you will be asked if you have any questions.

This is where your research and preparation pays off.

Have a couple of questions prepared that show you are interested and informed

about the company, or ask for more detailed information about the position

you're applying for.

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INTERVIEW PRACTICE

1. Whats your name, please ?

Well, Im Rizky Nourma Putra, sir/ mam

(Here, you need to mention your complete name. Dont just say Rizky)

2. How do you spell your name ?

(It is not always asked but for some companies it is important in order to know your

basic English)

3. Where do you live ?

At Jl. Gambuta 9 Malang.

(Remember to use preposition at because you also mention the number of your home-

address. Besides, you dont necessarily say I live...., just directly say at .....)

4. Where were you born ?

In Malang

(Remember to use preposition in because you just mention the name of the city where

you were born. Besides, you dont necessarily say I was born...., just directly say

in .....)

5. When were you born ?

On January 31st, 1985

(Remember to use preposition on because you mention the date when you were born.

Besides, you dont necessarily say I was born...., just directly say on .....)

6. What is your religion ?

(This question is rarely asked because it is too personal. However, it is sometimes asked

by interviewers who work for religious institutions)

Islam / Christianity / Catholicism / Budhism / Hinduism

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7. What is your nationality?

Indonesian, sir / mam.

(This question is sometimes asked to interviewees who look like foreigners and it is also

asked in foreign companies)

8. Are you married ?

Yes, Iam (if you have been married) or No, Im not (if you havent)

(In some companies, especially in banks, this question is sometimes asked)

9. What is your wife / husband ?

He / she is a banker / teacher, ect.

(Those who have been married are usually asked the profession of his wife / her husband.

In Indonesia we can find that a certain bank doesnt allow husband and wife work in the

same office)

10. How many children do you have ?

Two / just one / three, etc.

(For a higher position, this question is sometimes asked)

11. Are they still studying ?

My first son is studying in .... and the second is in ....

(For a higher position, this question is sometimes asked in order to determine the

scholarship to be given to the interviewees children later)

12. What are your parents ?

My father is a teacher but my mother is a house-wife.

(This question is usually asked to the interviewees who havent got married)

13. Is it possible for you to work far from your parents?

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Yes, it is possible because I have been used to living far from my parents. When I was

studying in my university, I live in a boarding house which is far from my parents

house.

14. From what school did you graduate ? Well, I graduated from Civil Engineering Department of State Polytechnic of Malang.

(In answering this question, you must explain not only the University or Polytechnic but

also the department / study program)

15. When did you graduate ?

Well, I graduated on September 23rd, 2008 with GPA 3.2.

(You may add some explanation, such as your grade in order to show your strength)

16. What subject did you like best ?

I like Technical Drawing very much.

(Here you can mention a subject which you think is badly needed by the company)

17. Why ?

Because Technical Drawing is badly needed by companies. And, I think I like it

because Im good at this subject.

(Give a reasonable answer which can give you a good point)

18. What subject did you dislike ?

Well, frankly speaking I like them all sir/mam.

(Its good to say that you like all of the subjects you have learned in order to show that

you were eager to learn more)

19. Why ?

Because they are all important

(Its good to say that all of the subjects you have learned are important)

20. Can you work from Monday to Saturday ?

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O, yes I can. I am used to working 7 days a week. So it doesnt matter for me to work

6 days a week.

( Here you must be able to convince the interviewer(s) that you are really a hard worker)

21. Can you work from 8 a.m to 4 p.m ?

Yes, I can because when I was studying at State Polytechnic of Malang, the classes

were carried out in 8 hours a day.

( Again you must be able to convince the interviewer(s) that you are really a hard

worker)

22. What is your hobby ?

Well, my hobby is .....

(Sport is a good choice I think)

23. Why do you like it ?

(If you chose sport in the question number 23 above, you may answer as follows...)

Because I want to be healthy so I can work perfectly

24. Can you work independently ?

Of course I can sir/mam because all of the students of State Polytechnic of Malang

were trained to work independently.

( Convince the interviewer(s) that you are an appropreate candidate to be chosen)

25. Is it possible for you to work in a group (in a team) ?

Surely yes because once again that in State Polytechnic of Malang, besides we were

trained to work independently, we were also traided to work in a group.

( It is a good opportunity to convince the interviewer(s) that you are the best candidate in

this interview)

26. If you are accepted, is it possible for you to have a training first?

If you think I need some trainings and they are very useful for my carrier, I think I

have no choice to say yes.

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(Show that you are always cooperative with others)

27. What salary do you want?

Well sir, based on my capability and study background, I want ......

(In order to have a better answer, it is recommended that you ask the standard salary

there to friends who are working for the company you are applying for)

28. How about if you are paid . ?

Well, I believe you have a reason why to pay me with such salary. If it is the standard

salary here for an employee like me, I should say yes, I agree.

(If you think the salary offered is too low for you, its better for you to consider it at

home)

29. Are you still working for another company now ?

No, sir.

Yes, sir

(If you answer yes, usually you will be asked with the questions numbers: 30, 31, 32,

33, 34, and 36. However, if your answer is no, you will be directly asked with the

questions numbers: 34 and 35).

30. What is your job ?

I am working as a ......... in ......

(If it is possible, you may explain your job descriptions)

31. Do you like it ?

Yes of course

32. Why do you want to leave it then?

Because I heard that your company is better

33. How much do you earn in a month ?

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I get ...... per month sir/mam

34. What makes you interested in working in our company ?

As I told you before that I heard thatyour company is better/ the salary is bigger/working here is convenient.

35. Can you tell your background of study ?

Of course sir. I graduated from ..... in .....

36. Tell me about your working experiences ?

Sorry sir, I dont have working experiences but I once had a job training in a big

company as a ....(If you dont have working experiences but you have job trainings, you will be asked a

question as stated in number 37)

Well, I worked as a .... in ...... for .... years, as .... in a .... for .... years. And now I have

been working as a ... in a .... since ....

37. Have you got job training before ?

Yes sir, I have some trainings in some companies. One of them was in ...... for ....

yaers.

(If you have enough time, you may explain what you did in your job trainings)

38. Did you take any courses before ?

Yes sir/mam. I took some courses.

(Usually, you will be asked to mention all courses you took. Thats why you have to

memorize all courses you have already taken)

39. What are they ?

I took an English course, a Quality Control Course, ......., and ......

(Here you can mention all courses you have taken, especially those which are related to

the job you are applying for)

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40. Where and when did you take them ?

Well, I took an English course in ...... from ..... till ........,etc.

(Prepare at home and check your certificate(s) you have got)

41. Do you think that all of them can support your career ?

Yes, I think so

42. Why do you think so ?

Because English is badly needed now.

(Mention one by one and explain that those courses are really important for your

professional carrier)

43. Do you have any specific ability ?

Yes, I can speak and write English very well, I understand almost all computer

programs, and I ........

(Mention all of your specific abilities which you think can support your carrier)

44. What do you know about our company ?

Well as far as I know your company deals with ......

(It is suggested you try to get information about the company you are applying for. It can

be done by asking friends, relatives, and neighbours, who are working there or who

know the company very well)

45. Why do you want to work in our company ?

Frankly speaking that I want to work here because I heard that your company is big/

the salary here is good / working here is convenient.

(Just tell the truth without exaggerating)

46. What will you do if you are asked to do what you dont like ?

Well, I dont have any reasons to refuse to do what the company wants.

(Always show that you are cooperative)

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47. What will you do if youre later offered another job with a better salary ?

I believe all people like big money but I think money is not everything for me. The

most important thing in my life is whether I can enjoy the job or not.

ExerciseTry to answer the qustions above using your own words.

THANK YOU LETTER

In doing business, especially when we are applying for a job, it is very common to

thank for what we have already done with our business partner. The following is an example

of Thank you Letter.

Jl. Wonorejo 66

Arjowinangun Kedung Kandang

Malang, 65165

April 19, 2008

Mr. Poedjo Oetomo

PT. Ganesha Petroleum

Rasuna Said Kav. 20-25Kuningan Jakarta Selatan

Dear Mr.Oetomo:

Thank you very much for taking the time to interview me yesterday for the sales

representative position with PT. Ganesha Petroleum. Your explanation of the challenges and

the goals of the sales division at PT. Ganesha Petroleum are ambitious but attainable.

After speaking with you in more depth, I know that my experiences and education would

complement your already talented sales force. I am still very interested in any openings you

have and would be willing to relocate if necessary. Again, thank you very much for your time

and I look forward to hearing from you soon.

Sincerely,

signature

Arum Setyaningrum

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Exercise

Imagine that you had already faced a job interview held by Huawei Technologies which

offered you a job as Drafters whose responsibility was for overall site survey and design

quality control. Now, write a thank you letter concerning with the activity above.

Letters of Inquiry

A letterof inquiry requests someone for specific information get a helpful response you

want. In some cases, such as a request for promotional material, the recipient will have a

clear interest in responding to your letter. In other cases, such as a request for specificinformation on a product, the recipient may or may not be as motivated to respond quickly.

Consequently, you have to make the tone of the letter friendly and make it easy for the

recipient to identify and provide the information you need.

The following are the tips for writing effective inquiry letters

Begin your letter by stating who you are and giving your status or position (such as

student, researcher, interested consumer, etc.), and tell how you found out about the

individual or entity that you are writing to.

State clearly what you are inquiring about and what you would like the recipient of your

letter to do. Make your inquiry as specific as possible.

You might want to explain the purpose of your letter or what you hope to accomplish

briefly. Such an explanation may prompt the recipient of your letter to act more quickly.

If appropriate, consider mentioning the letter recipients qualifications for responding to

your inquiry (this may prompt him/her to act when he/she might otherwise be hesitant to

do so). For example, you could explain that you are writing to the reader because she is a

leader in her field and the accepted authority on the subject you are interested in.

Include the date by which you need the information, services, etc. that you are

requesting, and indicate that you await the readers response.

Thank the person for his/her time.

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When writing inquiry letters to an individual or business

Be courteous. Remember by making this request you are imposing on the readers time

and/or resources.

Dont send an inquiry letter for information that you could easily find out by other

means, such as with a quick search on the internet.

Your letter can be fairly short, but it should be long enough to adequately explain what it

is that you are inquiring about and what you want the reader to do in response to your

letter.

Generally, give at least a couple of weeks for the person, company, or organization to

respond to your inquiry before sending a follow-up letter or making a follow-up phone

call.

If appropriate, you may want to mention that you will keep any information provided

confidential. (This may increase the likelihood that the reader will respond to your

inquiry.)

Make it as easy as possible for the person to respond to your request. This might mean

offering to pay for any needed photocopies or mailing costs, or perhaps including a self-

addressed, stamped envelope; necessary forms, questionnaires, or other documents; and

so forth.

Make sure to include contact information so that the person can easily get in touch with

you if necessary, such as your cell or home phone number or e-mail address.

When the person responds to your inquiry, it is a good idea to send a quick note of

thanks expressing your appreciation and telling how the information helped (or can help)

you. If appropriate, you may want to offer to return the favor in the future.

This part of the book will focus not only on the discussion of Letter of Inquiry used in

business but also on those used in education. That is why the first sample below will deal

with consumers or buyers who need some informations concerning with the products of a

certain supplier. Then, in the next sample you can see how the Letter of Inquiry used in

education.

Note that if it is a first enquirya letter sent to a supplier with whom you have not

previously done business, it should include :

a. A brief mention of how you obtained your potential suppliers name. It can be from:

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an embassy

a consulate

a chamber of commerce

an exhibition or trade fair

a business partner

an associate, or

an advertisement in the daily, weekly of trade press

b. Some indication of the demand in your area for the goods which the supplier deals in.

c. Details of what you would like your prospective supplier to send you such as a

catalogue, a price list, discounts, methods of payment, delivery times, and samples.

d. A closing sentence to round off the enquiry.

Study the following sample of Letter of Inquiry

NOURMA PUTRA LIMITED

Home & Overseas Merchants

Jln. Gambuta H 9 Malang, 65146

Jawa Timur - Indonesia

Telp. (62341) 568685 ; Fax. (62341) 568686______________________________________________________________________

10 July 2008

John Phillips Co. Ltd.

25 Lady Di VII St.

MANCHESTER M24 SBD

Dear Sirs:

We understand from several of our business partners in Indonesia that you arethe best producer for modern furnature.

In Indonesia, especially in Malang, the newly married people like the kinds of

modern furnatures you are producing.

Then will you please send us the price-lists and catalogues for all products

you are manufacturing, together with details of trade discounts and terms of

payment ?

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We look forward to hearing from you.

Yours faithfully,


(signature)

Rizky Nourma Putra

Chief Buyer

From the sample above, you can see that the first paragraph is about the way how the

writer obtained his suppliers name, i.e. business partners. The second paragraph contains

the demand in his city for the goods which the supplier is manufacturing. The third

paragraph contains the details of what he would like the supplier to send him (the price-lists

and catalogues for all products the supplier is manufacturing, together with details of trade

discounts and terms of payment.

The following are the tips of writing Business Letter format:

Use:

8 " by 11" unlined paper

70-gram paper

1" margins on all four sides

a serif font such as Times Roman (12 point)

single-spaced

one side of the paper

a security envelope (4 1/8" by 9 ").

All conventional formats usually contain the following features:

1. Return address of the letter writer



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2. The date of the letter (This is usually typed in one of two ways):

(Begin with the day, no comma) 15 January 2008

or

(Begin with the month; use a comma) December 1, 2006

3. Complete name, title, and address of the recipient

Use "Mr." for a male recipient. If you do not know how a female recipient prefers to be

addressed, it is best to use "Ms."


25 Lady Di VII St.

MANCHESTER M24 SBD

4. Salutation with a colon

Dear Mr. Phillips:

5. Body of the letter

It is best to keep an initial business letter short. Business people are busy and do

not have time to read long letters. In a one-page letter, you will usually only need three

or four paragraphs, single spaced. Use a double space in between paragraphs.

6. Closing

The most common closing is "Sincerely / Faithfully." Follow this with a comma.

Skip four single lines after the closing and type your name. Sign your name in the space

above your name.

Yours faithfully,


(signature)

Rizky Nour Putra

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Chief Buyer

7. Enclosure.

If you are enclosing additional information with your letter, skip two single lines

after your typed name and type "Enclosure" or "Enclosures." If you use the plural, you

have the option of stating the number of enclosures in parentheses.

Enclosures (2)

Besides, it is very common to type the business letter in Block Format and IndentedFormat.

Block Format

Type every line flush with the left margin

(begin at top margin)

Rizky Nourma PutraJl.Gambuta H 9

Malang Jawa Timur

Indonesia

(four single spaces)

10 July 2008

(double space)


25 Lady Di VII St.

MANCHESTER M24 SBD

(double space)

Dear Ms. Brown:

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(double space)

The letter body which contains four paragraphs as given in the above example.

(double space)

Yours Faithfully,


[Signature]

Rizky Nourma Putra

(double space)

Enclosure

Indented Format

Indent your return address, the closing, your typed name, and the optional

enclosure

to the approximate centre of the page (position 4.25" to 4.5"). Additionally, indent each

paragraph approximately five spaces.

(begin at top margin)

Jl. Gambuta H 9

Malang Jawa Timur

Indonesia


10 July 2008

(double space)


25 Lady Di VII St.

MANCHESTER M24 SBD

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(double space)

Dear Mr. Phillips:

(double space)

We understand from several of our business partners in Indonesia that you are the

best producer for modern furnature.

In Indonesia, especially in Malang, the newly married people like the kinds of

modern furnatures you are producing.

Then will you please send us the price-lists and catalogues for all products you are

manufacturing, together with details of trade discounts and terms of payment?

(double space)

Sincerely,


[Signature]

Rizky Nourma Putra

(double space)

Enclosure

Exercise

Write an Inquiry with the following qualifications:

a. The letter is sent by PT MANDRA Tbk., whose address is at Jl.Gambuta H 9 Malang

Jawa Timur - Indonesia. Its telephone number is (0341) 568684 and its fax is

(0341) 551708.

b. PT MANDRA Tbk. is a welknown real-estate company.

c. The signer of this letter is you yourself as the General Manager of this company.

d. The letter will be sent to BOKLINOV Co.Ltd., which is situated at 107 Bridge

Stone Street, Wellington, New Zealand on May 14th , 2010.

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e. PT. MANDRA Tbk. heard this company from its business partner, Mr. John Parman,

who has already been working with you for several years.

f. You want to get an information concerning with:

The kinds of wood BOKLINOV Co.Ltd. sells

The discount BOKLINOV Co.Ltd. may give

its term of payment

the time of delivery

g. You may create an emblem for PT. MANDRA Tbk.

As stated above that Letter of Inquiry is also used in educational purposes. Study the

following sample:

Sample of Inquiry Letter Used in Educational Purposes

Jl. Gambuta H 9

Tidar Permai

Malang Jawa Timur

Indonesia

June 1, 2008

Dr. John Strich

Dean of Admission

Harvard UniversityCambridge, MA 02138

Dear Dr. Strich:

I will graduate from the Department of Civil Engineering of State Polytechnic of

Malang next August with an A.Md degree (It is a D-3 Program where the students

study only 3 years).

I am writing to request information on your Bachelor program in Civil Engineering. I

would really appreciate it if you would send me the necessary application materials

including information on financial aid and a college catalog. I am very interested inyour program and want to make sure that I have time to meet your admission deadline.

You can contact me at (62341) 568684 if you have any questions about my request.

Thank you very much for your time and consideration.

Sincerely,

(signature)

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Aulia Nourma Putri

Replies to Inquiry : Offers

A reply to an inquiry from a regular customer is normally fairly brief, and does notneed to be more than polite and direct. Generally the writer of this letter :

thanks the writer of the letter of enquiry for the questions,

supplies all the information requested, and refers both to enclosures and to samples,

catalogues and other items being sent by separate post.

provides additional information , not specifically requested by the customer, as far as

it is relevant.

concludes with one or two lines encouraging the customer to place orders andassuring him of good service.

Before you write this kind of letter, it will be much better if you follow 7 tips for

responding to an inquiry letter:

indicate the inquiry that was made,

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express your appreciation for the persons interest,

respond to the inquiry personally. You might include with your response letter any

brochures, catalogues, reports, or other helpful information available.

describe any action you feel the person should take and the reason(s) for such arecommendation,

if you can not personally answer the questions, let him/her know that you have

contacted the person who can and that he/she will shortly be in touch with the reader.

If this is not possible, express your regret for being unable to help the reader, and try

to find out for him/her the contact information for someone who can help,

if appropriate, you might include additional information about your organization, the

products or services you sell, or the subject matter of the inquiry, beyond the scope ofthe original inquiry.

Close by saying that you would be happy to help the reader in the future if he/she

needs further assistance or by wishing him/her well in his/her endeavor or project, etc.

JOHN PHILLIPS Co. Ltd.

MODERN FURNITURE COMPANY

25 Lady Di VII St.MANCHESTER M24 SBD

July 28, 2008

Mr. Rizky Nourma Putra

Chief Buyer

Nourma Putra Limited



Jawa Timur Indonesia

Dear Mr.Putra:

We thank you for your inquiry of July 10, and appreciate your interest in our products.

Details of our export prices, discounts and terms of payment are enclosed, and we will

send you the copy of our catalogues tomorrow morning.

Besides, our representative for Indonesia, Mr.Suparto, will show you the samples of our

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newest products and he has an authority to discuss the terms of an order with you and to

negotiate a contract.

Finally, we look forward to the opportunity of doing business with you.

Yours faithfully,JOHN PHILLIPS Co. Ltd.

(signature)

John Phillips

Export Sales Manager

The letter above is answering to the letter of inquiry found on page 33. This letter

contains:

a thank of receiving a letter of inquiry (paragraph 1)

a supply of all the information requested (paragraph 2)

an additional information , which will be useful for the sender of the letter of inquiry

(paragraph 3)

an encouragement for the customer to place orders.

Exercise: Read the Following Letter and Answer the Questions !

PT. BUANA PUTRA ANGKASA

JL. GAMBUTA H 9 - TIDAR PERMAI

MALANG JAWA TIMUR - INDONESIA

(62341) 568684

___________________________________________________________________________

29 December 2007

BRIDGESTONES Co.Ltd.

Strawberry 708 street

New York , City

Dear Mr. Phillips:

Thank you very much for your Letter of Inquiry dated on 12 - 12 - 2007, and appreciate your

interest in our products.

Herewith we are sending you our price list, terms payment, and some samples of our newest

models which we think will be suitable with the interest of the American people.

Besides, we are also sending you our branch office address in Washington, DC which we

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think is closer to your office. There you can contact Mr.Ahmad Muhammad, the Purchase

Manager of this office.

We hope you will be interested to order our newest products which I believe no single

company which produces these kinds of things.

Thank you.

Faithfully yours,

Sales Manager

(signature)

Akbar Nourma Putra

PT BUANA PUTRA ANGKASA

Questions

1. Who sends this letter ?

2. To whom is the letter sent ?

3. What did the receiver of this letter want ?

4. What is the second paragraph of this letter about ?

Orders and E xecution of O rders

If the sellers offer is intresting, an order of the goods may be expected to follow. The

supplier must, however, maintain the friendly, helpful attitude of his earlier letters in all later

correspondence. At all stages of a transaction he must show the buyer that his aim is to serve

him well. That is why, accuracy is essential in the placing of an order. An error in quoting a

catalogue number, or a mistyped figure in the quantity column can cause trouble which it

may be impossible to put right later.

Clarity is also essential. The buyer must make clear to the seller exactly what he wants.

In the export business there are also other things needed besides an accurate description of

the goods: for example, method of transport, packing, delivery and insurance, or possibly

method of payment, if this has not been settled already. Then the buyer may require some

special documents for his own use or to satisfy import regulations.

When ordering goods, a customer will generally include the following in his letter:

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a reference to an advertisement or catalogue, or to a sample, or to previous

correspondence ( This applies particularly to a first order),

details of the goods required: quantity, quality, catalogue number, packing, etc.

conditions and qualifications,

alternatives which are acceptable if the goods ordered are not available, and

an encouragement for the supplier to execute an order promptly and carefully.

Now, study the following sample of Letter of Order. From the sample, you can see that:

The first paragraph contains a thank for the order and reference made by the sender

The second paragraph contains the details of the goods required: quantity, type, and

catalogue number.

The third paragraph contains alternatives which are acceptable if the goods ordered are

not available.

The fourth paragraph contains conditions if the seller can not fulfill the requirements.

The fifth paragraph contains a promise if the seller can fulfill the requirement.





Telp. (62341) 568685 ; Fax. (62341) 568686

____________________________________________________________________

10 August 2008

John Phillips Co. Ltd.25 Lady Di VII St.

MANCHESTER M24 SBD

Dear Sirs:

Thank you for your letter of 20 July. Your representative, Mr. Suparto, called on us a few

days ago and left some samples of your newest products.

That is why we are interested to order the following goods :

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Quantity Type Catalogue Number

20

50

50

50

Kid Declining Seats,

Mom Beauiful Beds,

Dad Strong Desks,

Angel Smiling Tables,

5

17

27

28

If no. 27 and 28 are not available for immediate delivery, as your representative suggested

might be the case, please send no. 27 and 28 instead.

Since we must have the goods on display in time for the Christimas season, out order is

placed on condition that they are dispatched by 10 November.

As soon as we receive your confirmation and pro-forms invoice, we will arrange for

settlement by bankers transfer.

We are looking forward to hearing from you shortly.

Yours faithfully,


(signature)

Rizky Nour Putra

Chief Buyer

Buku Bisnis

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