Building Trust_printout

BUILDING AND SUSTAINING TRUST

Kris Mailepors; MBA, CODP

@krismailepors, slideshare(also on LinkedIn)

©Kris Mailepors; 2015

THE SUPERHERO SYNDROME

HOW DO I BUILD TRUST?What do I do? What should I do? What might I do wrong?

What about my Boss??

What does s/he do? What should s/he do more?

What does s/he do wrong?


NOW WAIT… WHAT ARE THE RULES?

TRUST: Choosing to risk making something you value subject to another person’s actions.…Such as?

opinions about policywork habitsthings we need“tricks of the trade”

Money, goals, promotions, your “good name,” your sense of happiness…Yes, somewhat vague…


TRUST & DISTRUST…DIStrustWhen you choose to NOT make yourself open to another’s actions.

General assessment: What is important to me is not safe with this person in this situation.

When we DIStrust, we look for ways to PROTECT what we value


http://www.nsh.org/

TRUST & DISTRUST…DIStrustIs Distrust always the result of bad behavior?

When there is any distrust, what happens to teamwork?


http://www.nsh.org/

TRUST & DISTRUST…When we DIStrust, we look for ways to PROTECT what we value

THE DISASTER OF DISTRUST:The strategies we use to protect ourselves

get in the way of our ability to effectively work with others.


http://www.nsh.org/

TRUST & COMPETENCIES

Sincerity – Reliability – Competence – Care

Search the word as follows:

How can a leader demonstrate ________Why should a leader demonstrate ________


http://www.nsh.org/



Sincerity: honesty• You can be believed. •When you express an opinion, it’s valid/useful/backed up. • Your actions align with your words.


http://www.nsh.org/

BUILDING TRUST: SINCERITY

Our behaviors aren’t always displayed in perfect alignment

with our thoughts/intentions


http://www.google.com/url?url=http://tonikuhn.com/sincerity/&rct=j&frm=1&q=&esrc=s&sa=U&ved=0CBwQ9QEwA2oVChMIq-vi8p3gxgIVAZIeCh35NQQN&sig2=wubPfD-fJ6iLnAx7b8scag&usg=AFQjCNFPMWIgzIVjGGHB8jWPhML4NiHXDQ

http://www.nsh.org/



Reliability• You meet the commitments you make• You keep your promises


http://www.nsh.org/

BUILDING TRUST: RELIABILITY

Caution to the overachievers:Common pitfall: UNINTEDED BREACHES OF TRUST

Every time you say YES to something, you are saying NO to something else. Careful that when you execute one request, you may be demonstrating poor reliability to other people.

Are you being asked to do too much? (See grid)©Kris Mailepors; 2015

http://www.nsh.org/



Competence• You have the ability to do what you are supposed to do• You have the skill, capacity, knowledge, and resources to do your job


http://www.nsh.org/

BUILDING TRUST: COMPETENCE

Do you ask OTHERS for direct feedback (not fishing for compliments)


BUILDING TRUST: CARE“We’re in this together”

CareWhen people believe you have their best interests in mind…as well as your own (or at least some shared interest like team advancement)…they will generally extend their trust in many circumstances

(even if reliability, sincerity, and competence

are incomplete or imperfect)©Kris Mailepors; 2015

BUILDING TRUST: CAREWithout care:

• I may believe what he says,• He may keep promises• He may be competent…. BUT…

I won’t let him/her know what I am really thinking…


BUILDING TRUST: CARECollaboration killer:

If any members of the team think some others don’t care about collective

interests• Conflict (overt or covert) increases and healthy exchange/debate fades.• People DIStrust their teammates’ sincerity, reliability, and competence


BUILDING TRUST: CARE

Cultivate it


REFERENCESFeltman, Charles. 2009. The Thin Book of Trust. Bend OR

Reina, Dennis; Reina Michelle. 2007. “Building Sustainable Trust.” OD PRACTITIONER Vol.9 No.1.


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