Building TRUST: Unlock Relationships and Drive Results Trust - Beth...“The process of building trust begins with yourself, with what I call self trust, and with your own credibility,

Building TRUST: Unlock Relationships

and Drive ResultsPresented by:

Beth Rudy

Sr. Consultant

Beth RudySenior ConsultantEmail: [email protected]: 717-615-3646

About Insight Management Consulting

✓Organization and Leadership Development

✓Offices in Maryland, Pennsylvania & Utah

✓Helps individuals and organizations make

positive, sustainable change

Training Speaking Consulting Coaching

Our Suite Spot

About Me

The Day I Climbed a Wall

Lessons I learned on the Wall

Lessons I Learned on the Wall

TRUST is Foundational

“Trust is the foundation of real teamwork.”

― Patrick Lencioni, The Five Dysfunctions of a Team

33%employees don’t trust their employer.

“The lower you go in the organization the less trusting the people are.”

64% of executives trust the company

51% of managers

48% of rank & file2016 Edleman Trust Barometer

TRUST Builds Relationships

✓Understand yourself

✓Understand others

✓ Build effective relationships

Ask me for a FREE

Assessment Code!

TRUST Drives Results

Learning Objectives

✓Understand the importance of Self-Trust

✓Understand how to Build Relational Trust

✓Understand the impact of Organizational Trust

✓ Inspire trustworthy leadership

✓ Think of someone you do not trust. What words would you use to describe them?

Discussion: TRUST

✓ Think of someone you trust. What words would you use to describe them?

Discussion: TRUST

Sender Receiver Model

Copyright © 2015 Personify Leadership

Signals

✓ Signals are all forms of non-verbal and verbal communication, actions and behaviors that indicate to others our intention.

What Signals Did He Send?

JohnStumpf, CEO Wells Fargo

What was the impact on:

✓His personal life

✓His team

✓His organization


What was the impact on:

✓His personal life

✓His team

✓His organization

Harvey Weinstein

It’s important for CEO’s to exhibit highly ethical behavior

A. 80%

B. 60%

C.50%

D.25%

2016 Edleman Trust Barometer

It’s important for CEO’s to exhibit highly ethical behavior

A. 80%

B. 60%

C.50%

D.25%

2016 Edleman Trust Barometer

24% believed their

own CEO actually

does so.

Self Trust

“The process of building trust begins

with yourself, with what I call self

trust, and with your own credibility,

your own trustworthiness. If you think

about it, it’s hard to establish trust

with others if you can’t trust yourself.”-Stephen M.R. Covey

Self Trust

1.Integrity

2.Intent

3.Capabilities

4.Results

Copyright © 2006, Covey

The Speed of Trust

The 4 Cores of Credibility:

Character

Competence

What Signals Do I Send?

Leadership may have to come in a different package.

It’s got to be credible … Overall, it’s about credibility,

walking the talk. -Anne Mulcah, Chairman and CEO, Xerox

1. Integrity

2. Intent

3. Capabilities

4. Results


Little things count. Like when someone calls in to talk

to a manager and his assistant says he is in a meeting

when he is not. It’s the little things that your employees

notice -Frank VanderSloot, President and CEO, Melaeuca


You bend the rules for the senior leader who missed

the deadline for open enrollment, but are unwilling to

do the same for an employee who was going through a

difficult personal situation.


People don’t listen to you speak;

they watch your feet.

Trust is established through

action … -Hank Paulson, Chairman and CEO,

Goldman Sachs

Are YOU Trustworthy?

✓ Am I honest?

✓ Do my actions align with my words?

✓ Are my intentions to look out for the best

interest of others?

✓ Am I capable and confident?

✓ Do I have a proven track record?

✓ Am I consistent?

✓ Am I committed?

✓ Do I admit when I don’t know something?

✓ When I mess up, do I fess up?

Relational Trust

“A team is not a

group of people

who work together.

A team is a group of

people who trust

each other.

-Simon Sinek”

Confidence among team members that their peers’ intentions are good, and that there is no reason to be protective or careful around the group.

In essence, teammates must get comfortable being vulnerable with one another.

-Patrick Lencioni

Relational Trust

TRUST is Foundational

Copyright © 2002 Five Behaviors

13 Ways to Build Relational Trust

Character Traits

1. Talk Straight

2. Demonstrate Respect

3. Create Transparency

4. Right Wrongs

5. Show Loyalty

Copyright © 2006, Covey, The Speed of Trust


Competency Traits

6. Deliver Results

7. Get Better

8. Confront Reality

9. Clarify Expectations

10. Practice Accountability


Copyright © 2002, Lencioni, The Five Dysfunctions


Combined Traits

11. Listen First

12. Keep Commitments

13. Extend Trust


Relational Trust

BANKING TRUSTIntention + Acting on Behalf of Others’ Best Interest = TRUST

Talk Straight

Demonstrate Respect

Create Transparency

Right Wrongs

Show Loyalty

Deliver Results

Get Better

Confront Reality

Clarify Expectations

Practice Accountability

Listen First

Keep Commitments

Extend Trust

Relational Trust

WHAT DO WE TRUST?Intention + Acting on Behalf of Others’ Best Interest = TRUST

TRUST is confidence among team members that their peers’ intentions are good, and that there is no reason to be protective or careful around the group. -Patrick Lencioni

Relational Trust

WHAT DO WE TRUST?

Intention + Acting on Behalf of Others’ Best Interest = TRUST


Warren Buffett

CEO Berkshire Hathaway

Given his track record

I’d be inclined to give

him the benefit of the

doubt. –Ethics Professor,

Wharton Business School

What Will You Do?

1. Talk Straight

2. Demonstrate Respect

3. Create Transparency

4. Right Wrongs

5. Show Loyalty

6. Deliver Results

7. Get Better

8. Confront Reality

9. Clarify Expectations

10.Practice Accountability

11.Listen First

12.Keep Commitments

13.Extend Trust


To rebuild

trust …

To maintain

trust …

Becoming a Trustworthy Leader

I will take the following action to maintain trust …


I will take the following action to rebuild trust …

Discussion: Organizational Trust

What does a culture of TRUST in the workplace look like to you?

Organizational Trust

✓ Information is shared openly

✓ Mistakes are tolerated and encouraged as a way of learning


✓ The culture is innovative and creative

✓ People are loyal to those who are absent


✓ There is real communication and collaboration

✓ People share credit abundantly


✓ There are few meetings after the meetings

✓ There is a high degree of accountability


✓ There is a palpable vitality and energy –people can feel the positivity

✓ People are engaged, energized and empowered

HR As Trust Agents

Trust agents make sure there is as much trust as possible between stakeholders: the organization, managers, workers, and government.

Be a Trustworthy Leader

Leaders of solid trustworthy organizations experience the exhilarating and achieve exceptional results even in times of crisis because employees will go above and beyond for leaders WHO have their best interest at heart.

Questions


Building TRUST: Unlock Relationships and Drive Results Trust - Beth...“The process of building trust begins with yourself, with what I call self trust, and with your own credibility,

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