Building The Next Generation Workplace

1 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential


Major Trends Impacting the Workplace

•  Shifting workforce demographics

•  Evolving social contracts in the workplace

•  Changing nature of work and the dramatic growth of unstructured work

•  The emergence of the “Agile Enterprise”

•  Explosion of mobile devices, the cloud ubiquitous Internet access

© 2014 CISCO AND/OR ITS AFFILIATES. ALL RIGHTS RESERVED. 2


Creating a variety of workspace experiences that are aligned to the activities being performed.

An Emerging Design Paradigm – Activity-based Working



Understanding the variety of work activities



Three Domains of Influence

SPACE DESIGN

WORKPLACE POLICY TECHNOLOGY



Role of Technology in the Workplace Environment

•  Ability to stay connected • Driving employee engagement

and innovation •  Sense of place, personalization •  Protection of intellectual assets • Understanding how the workplace, and

the people in the workplace, are performing

SPACE DESIGN

WORKPLACE POLICY TECHNOLOGY


Work at Home, on the Road, in the Office Blending the physical and virtual collaboration experiences

Workplace Management Tools Guest Services

End User Services (Digital Workspaces)

Technology-Enabled Workspaces

Next-Generation Workplace Technology Framework Workplace Analytics

Enterprise Network

Security


Technology-Enabled Workspaces Offer Choice

Cisco Project Workplace

! Integration of space design, interiors and technology elements into a comprehensive workspace experience

! Workspace experience as the foundational building block of the next generation workplace

! Consistency simplifies change management and reduces barriers to adoption

! Reduces cost, complexity and risk. Allows customers to deploy more quickly

https://www.cisco.com/web/telepresence/projectworkplace.html


Video moves into non-traditional settings


Extension Mobility

Collaboration Meeting Room

End User Services Connect the Enterprise

Cisco Jabber Cisco WebEx

Cisco AnyConnect

! A set of cloud and on-premise mobility and collaboration services that blend the physical and virtual work worlds

! Seamless user experience for onsite and remote users

! Capabilities that drive employee engagement, effectiveness and innovation


Aligning End User Services to Work Styles

Source: Cisco Work Profile Survey

Campus Mobile

Highly Mobile

Remote Collaborator

Neighborhood Collaborator

Workstation Anchored

Desk-bound, non-mobile

employee who performs highly

focused individual work;

some team interaction

Highly mobile;

Travels extensively to customer and

partner locations; frequently

interacts with customers

Internally mobile; Interacts cross-functionally in face-to-face scheduled

meetings; Often in leadership

roles

Neighborhood-

based employee who is mobile

within the group area; interacts

with, coordinates and manages

teams

Non-mobile

employee who works frequently

with remote colleagues, and frequently works

from home


As the Workplace changes new services have to be created


Instantly create a place to work together

Introducing Cisco Spark For agile team collaboration

An app that instantly creates a place for teams to work together, where their work can live, and a way to stay

connected to it all

Persistent messaging and file

sharing

See and hear everyone and everything

Superior business class experience


Technology Solutions Enhance the Guest Experience

•  Pervasive and secured wireless access for visitors

•  Digital signage informs and promotes the organization’s brand

•  Virtual Receptionist integrated with the building security system provides support for remote offices

Guest Access and on-boarding Digital Signage and

Cisco Interactive Services Cisco Virtual

Receptionist


Workplace Management Tools Optimize Utilization •  Search, reserve and locate individual

and collaboration workspaces (multi-modal)

•  Ability to personalize spaces, integration with Cisco UC and Jabber

•  Rules based engine for conference room management

•  Analytics to help real estate leaders understand workspace utilization

Cisco S+C Spaces


Analytics Unlock New Insights

The first frontier of the Internet of Everything (IoE) and “big data” !  Cisco Wireless Access Points

(APs) and CMX provide insights on the utilization of the workspace

!  Cisco’s Collaboration analytics highlight how employees are communicating, engaging and collaborating with their peers

Cisco Collaboration Analytics Cisco Collaboration Analytics

Rifiniti Optimo (powered by Cisco CMX)


Assessing

Planning

Executing

Partnering to ensure our customer’s success Key Stakeholders (Corporate Real

Estate, HR and IT)


Cisco Connected Workplace Transforming to a Virtual Capability Workforce Alan McGinty | Senior Director – Global Workplace Solutions Group APR 2015


Global Portfolio Snapshot and Trends Q2FY15

Global Headcount 83,282 Persons Housed

(▼2,234 Q/Q)

66,509 FTE PH (▼2,331 Q/Q 70,870 All Emp.)

32% Engineering

22% Sales 21% Services 25% All Others

San Jose Headcount 19,869 Persons Housed

(▼245 Q/Q)

14,133 FTE PH (▼ 279 Q/Q 14,570 All Emp.)

40% Engineering

4% Sales 11% Services

45% All Others

Global Portfolio 22.97 Million SF tu

(43% Owned)

61% Americas 14% EMEAR 25% APJCI

94 Countries 285 Metros

484 Buildings

San Jose Portfolio 7.0 Million SF ▼

(74% Owned)

52 Buildings


Functional Responsibilities

Strategic Planning

Sales Support- EBC

Client Relationship Mgmt.

Facility Mgmt & Svc

Capital Program Mgmt. Workplace Innovation

Real Estate Transactions

WPR


Why Cisco Connected Workplace?


Work Styles Have Evolved Work anytime from anywhere


Global Office Space Utilization

100.9 83.3

50.6

100%

83%

50%

0%

20%

40%

60%

80%

100%

0

20

40

60

80

100

Seats in Portfolio Seats 'Assigned' (PH) Average Seats Utilized

Seat

s (0

00s)

Unused “Assigned”

Capacity

Unused Total

Capacity


Source: Cisco Work Profile Survey, 2014

Work Styles by Theater (2014 WPS)


39% 59% 48% 79% 50%

9%

collaborate with people in different time zones

telecommute at least once a week

classified mobile workers

work in a fully remote manner

work in a different location than their manager

of our employees work outside the U.S.


Cisco Work Culture


Cisco Connected Workplace Overview


Workplace Design Strategy

Quadrant 1 Effectiveness

Work performance and productivity

Quadrant 2 Engagement

Employee engagement / retention

Quadrant 3

Efficiency Portfolio utilization and services improvement

Quadrant 4

Environment Reductions in energy

demands and CO2 emissions

Internet of Everything


3 Integrated Elements

Technology

Cisco Connected Workplace

Policy

Environment


Cisco Space Policy

Global Space Policy transforms Cisco’s workplace occupancy model from individual to group assignment.

§  A group assigned workplace provides flexibility and choice to the business while increasing the utilization of our assets.

§  Global Space Policy aligns with current work styles and does not require a change in current flexible work practices.

Neighborhood

Neighborhood

Neighborhood

Neighborhood

Policy


What Really Changes? Cisco Space Policy

•  Ample private spaces are provided, but not assigned.

•  Work groups are assigned to neighborhoods.

•  A variety of individual, team, collaborative and fun spaces available for everyone.

•  Accommodation for special business requirements

Sharing resources – using only what you need when you need it.

Community Cooperative attitudes and behaviors are required.

Choices Thoughtful movement between space types is required to meet daily needs.


Cisco Connected Workplace

Physical Environment: •  Furniture Solution:

State of the art workstation design supports just-in-time idea sharing while minimizing visual distractions from those around you. Lower panels make finding colleagues and available resources easier

•  Concentric design: Keeps noise in the core (area in building near the elevators) of the building and reduces traffic in the work area

•  Many different space types: Most jobs benefit from having access to a variety of open and closed door spaces when needed

•  Centralized Storage: With personal and team storage centralized team members are free to choose the space that best meets their needs within their neighborhood

Environment


The Enterprise Becomes Social Customer & Employee Collaboration

Technology


Personal Devices Used at Work 2014





Video Becomes Pervasive Across All Devices Any Time, Any Place


Cisco Connected Workplace Benefits


Typical Results

Typical Floor in San Jose Legacy Environment Cisco Connected Workplace Usable Area 49,000 square Feet 49,000 square feet

Work Space 70% Individual 30% Individual

30% Collaborative 70% Collaborative

Use Pattern Traditional - Assigned Flexible – Unassigned

Seat Capacity 300 375

Enclosed Meeting Spaces 16 72

Useable Area/Capacity 163 square feet 111 square feet

Chargeback Per Employees $5,162 per year $2596 per year

Persons Housed 255 400-500 * (*based on 75% Badge In Rate)


Proof of Concept

People

§  Prefer environment: + 77%

§  Improved communications: + 82%

§  Workforce satisfaction: + 82%

§  Ease of finding quiet space: + 62%

§  Ease of finding meeting room: + 80%

Financials CAPEX Cable and IT Infrastructure - 50%

CAPEX for furniture - 55%

Space reduction for headcount - 30%

Return on Investment < 3 yrs


Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 41

Combining collaborative and networking technologies with an open floor plan and an emphasis on mobility — reconciling productive working patterns with environmental responsibility.

Environmental Savings

Estimated Energy Efficiency Gains with Connected Workplace

Number of Employees

Traditional Office

300

Cisco Connected Workspace

Percent Change

400 33%

Increase

Connected Electrical Load (watts/sf) 2.6 1.7

36% Reduction

Connected Electrical Load (watts/employee) 432.9 178.7

58% Reduction

Total Connected Electrical Load (watts) 127,169 71,476

44% Reduction

Total Cooling Loads (BTUs) 433.646 243,733 44%

Reduction

Total Cooling Provision Tonnage 36 20 44%

Reduction Source: CCW Environment Sustainability Report


In Summary

§  There are a set of social and technology trends are challenging the traditional workplace design

§  This has led massive inefficiencies in real estate utilization, and to a workplace that is not aligned with the needs of the business nor the expectations of employees

§  The workplace needs to be designed around flexibility and choice.

§  Technology will play a significant role in the next-generation workplace, ensuring a highly mobile workforce can connect and collaborate.

§  Cisco has a full portfolio of solutions that can become the foundation of the next generation workplace, and the first hand experience to help you in your journey.


QUESTIONS?

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