Building the next-generation Claims workforce

Page 1 <img data-url='document/building-the-next-generation-claims-workforce.html?page=1' data-page='1' class='cut-thumb lazyload' alt='Page 1: Building the next-generation Claims workforce' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051617/55a578681a28aba1698b45e3/html5/thumbnails/1.jpg' width='140' height='200' /> Page 2 <img data-url='document/building-the-next-generation-claims-workforce.html?page=2' data-page='2' class='cut-thumb lazyload' alt='Page 2: Building the next-generation Claims workforce' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051617/55a578681a28aba1698b45e3/html5/thumbnails/2.jpg' width='140' height='200' /> Page 3 <img data-url='document/building-the-next-generation-claims-workforce.html?page=3' data-page='3' class='cut-thumb lazyload' alt='Page 3: Building the next-generation Claims workforce' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051617/55a578681a28aba1698b45e3/html5/thumbnails/3.jpg' width='140' height='200' /> Page 4 <img data-url='document/building-the-next-generation-claims-workforce.html?page=4' data-page='4' class='cut-thumb lazyload' alt='Page 4: Building the next-generation Claims workforce' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051617/55a578681a28aba1698b45e3/html5/thumbnails/4.jpg' width='140' height='200' /> Problem Solver

ClaimsProfessionalof the future

Innovator and Change driver

ServiceProvider

Page 5 <img data-url='document/building-the-next-generation-claims-workforce.html?page=5' data-page='5' class='cut-thumb lazyload' alt='Page 5: Building the next-generation Claims workforce' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051617/55a578681a28aba1698b45e3/html5/thumbnails/5.jpg' width='140' height='200' /> LowSustainability of value created over time

Com

mer

cial

Val

ue

High

A

B

C

Page 6 <img data-url='document/building-the-next-generation-claims-workforce.html?page=6' data-page='6' class='cut-thumb lazyload' alt='Page 6: Building the next-generation Claims workforce' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051617/55a578681a28aba1698b45e3/html5/thumbnails/6.jpg' width='140' height='200' /> Page 7 <img data-url='document/building-the-next-generation-claims-workforce.html?page=7' data-page='7' class='cut-thumb lazyload' alt='Page 7: Building the next-generation Claims workforce' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051617/55a578681a28aba1698b45e3/html5/thumbnails/7.jpg' width='140' height='200' /> 12

Building the next-generation Claims workforce

Business