November 2006 The 3 The 3 rd rd annual Metering, billing annual Metering, billing and CRM/CIS Middle East and CRM/CIS Middle East Sharm Sharm El Sheikh, 2006 El Sheikh, 2006 Building the IT systems architecture for a comprehensive electricity company: A Blueprint by Adel Ibrahim, Director, Information Technology Company (ITC), Saudi Arabia
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November 2006
®®
The 3The 3rdrd annual Metering, billing annual Metering, billing
and CRM/CIS Middle Eastand CRM/CIS Middle EastSharmSharm El Sheikh, 2006El Sheikh, 2006
Building the IT systems architecture for a comprehensive electricity company: A Blueprint
by
Adel Ibrahim, Director, Information Technology Company (ITC), Saudi Arabia
November 2006
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TABLE OF CONTENTS
1 - INTRODUCTION
2 - UTILITY & TECHNOLOGY DRIVERS
3 - BLUEPRINT
4 - QUICK-TRACK4.1 FAS4.2 OIS4.2 BUSINESS INTELLIGENCE
5 – APPROACH – THE SISP
6 – Q & A
November 2006
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In a report of the American Public Power Association concerning the 21st Century offers 10 recommendations for approaching policy directions
1 – Provide Superior customer service
2 – Deliver value through power supply management
3 – Focus on distribution performance and opportunity
4 – Keep the “Public” in public power
5 – Optimize Community Infrastructure
6 – Lead in environmental stewardship
7 – Build consensus through Democratic governance
8 – Promote Human Resource excellence
9 – Engage policy makers through legislative advocacy
10 – Invest in your technology future
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UTILITIES INDUSTRY OVERVIEWTypical Revenue Sources
Residential 35%Commercial 28%
Industrial 34% Other 3%
• The residential sector includes private households and apartmentbuildings customers
• Commercial customers include office buildings, retail outlets, hotels and small manufacturers
• The industrial sector includes: manufacturing, construction, mining, agriculture, fishing, and forestry establishments
• The other sector includes: public street and highway lighting, railroads and railways, municipalities, divisions or agencies of Regional and central Governments
Source: Electric Power Annual 1995, Energy Information Administration, 7/96
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& The Middle EastThe Middle East region has a relatively small population
and is not a major energy consumer but rather an exporter; however, rapid population growth is expected to result in more energy use for transportation in the future. The region’s energy demand for transportation grows from 4.2 quadrillion Btu in 2003 to 5.2 quadrillion Btu in 2015 and 6.2 quadrillion Btu in 2030. Demand for transportation fuels in traditional exporting countries such as Saudi Arabia, Kuwait, Iraq, Oman, the United Arab Emirates, Yemen, and, most notably, Iran made the region a net importer of gasoline in 2003; however, that trend is expected to be reversed by 2010, when planned additions to refinery capacity come on line.
Report #:DOE/EIA-0484(2006)Release Date: June 2006Next Release Date: June 2007
CONSTRUCTION PROJECTSBuilding ConstructionPlant ConstructionElectrical TransmissionConstruction Work Order Management
November 2006
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QUICK-TRACK IMPLEMENTATION OF THE BLUEPRINT
(FAS)(FAS)(OIS)(OIS)
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EXECUTIVE INFORMATION
SYSTEMS(EIS)
EXECUTIVE INFORMATION
SYSTEMS(EIS)
PROCUREMENTPROCUREMENT
ACCOUNTING(BUDGETS)
ACCOUNTING(BUDGETS)
HUMANRESOURCES
HUMANRESOURCES
PROJECTSPROJECTS
SERVICESERVICE
------------------------
COLLECTIONCOLLECTION
CUSTOMER SERVICE & BILLING
CUSTOMER SERVICE & BILLINGSERVICE
W/O & PROJECTSSERVICE
W/O & PROJECTS
DISTRIBUTION&
FAULT
DISTRIBUTION&
FAULT
GENERATIONGENERATION
MATERIALSMANAGEMENT
MATERIALSMANAGEMENT
November 2006
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DATA WAREHOUSING/DATA MINING
Definitions (among others):
(1) Data Warehouses are built in the interest of business decision support & contains historical data summarized and consolidated from detailed individual records from a number of operational databases.
(2) Data mining is a knowledge discovery process of extracting previously unknown actionable information from very large databases.
Aaron Zornes, The META Group
November 2006
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DATA-TO-INFORMATION PROCESS
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EXAMPLE OF A Quick-track
Customer OrderManagement
WorkManagement
Design andMapping
PlantMaintenance
InitiateWork
Resources,Rates
Estimate,Schedule
ActualAmounts
Status,As-Built
OperationsCost Control
OperationsRevenue & Billing
Operations Data Repository(Projects Management)
Activity Management Gateway
FinancialManagement
EnterpriseDecision Support
General Ledger Apps Data Whse
Transaction Import
Time Material Equipment Contractor Statistics
Transaction Processing SystemsHuman Resource
SystemsSupply Chain
SystemsAccounting
SystemsOperations
Systems
November 2006
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The Strategic information System Plan
Project Management
SISPReport
Package Acquisition
Application Threads
Application Development
Current System Porting
Deployment threads can be complete sub projects or components of a project.
They are defined in the Preliminary Study Report
The most appropriate methodology is chosen for each deployment thread