Building Social Networks for a safer society By Elle De Jonge & Renske Stumpel

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Building social networks for a safer society.

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Elle de Jonge, MSSMNational Projectmanager ANPRDutch National Police | Program Sensing

Who are we ?

Renske Stumpel,Projectmanager customer servicesProjectmanager Opening Up GroningenGroningen municipality, NL

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911 Tweet

Response Model

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response

incident

disturb

In the actprevent

time

©EdJ

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Aantal geschatte misdrijven in

Nederland per jaar(2001-2009).

Bron CBS/ Politieacademie

Citizensparticipation

85% in “the Act”

Traditional response

Help ! Call 911 /112Intake

Servicecentrum To Dispatch

AssesmentDispatch

Dispatching first responders

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Lineair Response

CitizensAlertBurgernet

QuestionResponse CitizensAmberAlert

Network response

Help !

Call112

Schout Twitter

Whats APP

groups

Send TXT

Compronet community

Hero 911

Livesafe

Facebook

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Municipality

Para

medics

Fire

Fighters

Shop-

keepers

Taxidrivers

Doctors

Citizens

Neighbours

Police

Nurses

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Dutch: Meld!

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Oversight (Example Kortrijk-B).

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Global Meld ! Initiatives.

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CLAIMJESTRAATlike your community area

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Citizens or Police ?

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Police Participation

* Help Citizens tosecure their ownenviroment.

* Citizens can be in the lead.

* Citizens are more resiliance

* Be involved in a network approach of your community

Citizens Participation

* Police is in the lead.

* Citizens help the police to make a secure enviroment

* Police asks specifichelp. (e.g. Burgernet / Amberalert)

* Lineair approach

Polic

ePa

rtic

ipat

ion

Citizen

sParticip

ation

• Groningen binnenstad 3 pilots• Assen binnenstad• Schiphol (Kmar)• Kortrijk (B)

Pilot’s

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Results pilots

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Yes

Yes

Yes

Efficiënter

1. Does the concept leads to quicker reactions?

2. Does the concept leads to the use of less professionals?

3. Does the concept leads to more citizens participation?

4. Does the concept leads to a better feeling of safety?

Meld!-pilot in Groningen A-kwartier neighbourhood

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What we did

Some results

Lessons learned

Experiences with the Groningen MELD-pilot

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3 months pilot

Police officals & citizens workingtogether

Smart phone app

What we did

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What the reports were about

Almost 75% of reports on dealing/disturbances

Like, this one, 4 citizens reporting the same dealers causing nuisance: “(1) “ I see them, they are dealing.” (2) “There are a few around the Hoekstraat as well…“ (3) “another one at the corner of the Oude Kijk/Visserstraat” (4) “2 dealers now at the corner of the Oude Kijk/Visserstraat”.

205 reports

25 citizens

117 reports led todirect on-the-spot response of the police

Some results

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• Willingness to report = grew slightly

• Collaboration of citizens= did not grow significantly, was already good

• Collaboration of police/municipality= Citizens are mostly positive about the level of collaborationwith the police/municipality

.

What we saw:

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• Trust = not significantly grown

• Listening= citizens find police and municipality listened better thanbefore

CONCLUSION OF THE CITIZENS= a sympathetic and potentially innovative and usefull project

What we saw:

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Lessons learned

Attention works!

A lot of value in working together, get yourself a thousand eyes!

Communication with citizens is key.

Keep it simple

Changing set ways of working isn’t easy

It’s not about technique, its about workingtogether

And what happened in the Groningen A-kwartier? A Whatsapp group was set up for citizens – police – and municipality.

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[email protected]

[email protected]

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