Building Credibility in the Workplace - Ipma-Hr Eastern … Presentations/C… ·  · 2016-03-11•Building Credibility. Nails in the Fence. What is “Credibility”? Feeling of

Building Credibility

in the Workplace

Presented by Melissa Asher, PMP, SPHR

Agenda

• What is Credibility

• Three Key Elements

• Credibility Killers

• Building Credibility

Nails in

the Fence

What is “Credibility”?

Feeling of trust and respect

that YOU inspire in OTHERS

Credible or Not?

First Impressions

Research

Three Key Elements

Authenticity

Competence

Interpersonal Skills

WYSIWYG

Trust Model

1.Track record of successfully

applying knowledge

2.Willingness to continue to learn

You don’t have to have all of

the answers all of the time.

1. Don’t wing it

2. Be prepared

3. Follow through

Interpersonal Skills

Interpersonal Skills

Characteristics Actions

Level-headed • Watch extremes

Empathetic • Listen

• Ask questions

Likeable • Friendly

• Find humor around you

• Genuine interest in others

Open • Consider new ideas

• Bring people and ideas together

Optimism • Connect with gratitude

• Communicate about solutions

Credibility Killers

Credibility Killers

• Chaotic

• Blame others

• Lack of information

• Exaggeration or omission

• Mismatch of words and actions

• Avoid tough conversations

Why is Credibility Important

• Attract enthusiastic and

committed followers

• Sell your ideas

• Career

advancement

Build Your Credibility

Over time…

Credibility has to be earned!

• How you see yourself

• How you see the world

• How others see you

It’s Complicated, But Not Really

Build Character

• Identify your core values and stand up

for what you believe in

• Be careful about your promises and

commitments

• Do what you say; don’t build mystery

around your intentions

or motives

Practice Resilience

Develop Expertise

• Add to your knowledge

• Share your knowledge

• Avoid being seen as arrogant

• Admit when you don’t know AND find out

Expertise & Interpersonal Skills

1. Formal and informal learning

– Training/education

– Reading

– Presenting

– Mentoring

2. Request high-visibility projects

3. Participate in groups

Communicate Effectively

• Active listening

• Share your intentions, values, and

goals

• Self-disclosure - make it real

• Be open and honest, especially when

there is bad news

• Consider your audience

Professionalism

Discuss and Share

How have you built your

credibility in your career?

The Hole― Portia Nelson, There's a Hole in My

Sidewalk: The Romance of Self-Discovery

Questions?

Melissa Asher [email protected]

(916) 471-3358

www.cpshr.us

Thank you for attending!!!