Building Collaborative Knowledge Representations in Real Time An Analysis of Facilitative Micro-Actions Interim Progress Report Al Selvin Knowledge Media Institute Open University Milton Keynes, UK MK7 6AA Verizon 500 Westchester Ave. White Plains, NY USA 10604 albert.m.selvin@verizon
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Building Collaborative Knowledge Representations in Real Time An Analysis of Facilitative Micro-Actions Interim Progress Report Al Selvin Knowledge Media.
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Building Collaborative Knowledge Representations in Real Time
Agenda Goals Research questions Context Method of analysis Results to date Summary and next steps
The Vision Thing
Bring together the technical side of knowledge engineering with performative and creative aspects from the arts and humanities.
Bring the benefits and capabilities of artistry to the practice of creating semi-formal knowledge representations with groups in real time.
More Vision The consequences of this union can
be to address some long-standing problems in knowledge technology Effective long-term organizational
memory Overcoming the capture bottleneck Enabling knowledge codification and
formalization on the fly “Value Now and Value Later”
Goals Expanding the use, and usefulness,
of collaborative knowledge media Overcoming obstacles to adoption Understanding aesthetic and
ethical issues in the use of such technologies for groups and teams
Research questions What is expert human performance in creating
and modifying knowledge representations for groups, on the fly
Develop a descriptive vocabulary of sufficient granularity and nuance
What skills are actually used by expert practitioners
How can an understanding of the above contribute to identifying
Needed skills Training methods Improved software support Increased adoption
Context for this analysis NASA Mobile Agents field trial Supporting RST scientists distributed in
multiple locations in Analyzing incoming science data Formulating recommendations to the hab crew re
specific goals, objectives, and tasks Improving RST/crew processes in general, and Understanding and improving the role of
collaboration software tools and strategies in particular
Before, during, and after team meetings/telecons (SOWGs)
Roles and responsibilities RST members
Review materials beforehand Prepare analyses Participate in RST telecons
RST lead Chair the telecons
Crew uplink lead Create knowledge representations Publish materials from crew sessions
Crew members Participate in crew sessions Create knowledge representations (using Compendium)
Meeting Replay team Create web-based videos of crew sessions integrated with Compendium
knowledge representations Science Organizer team
Integrate and maintain SO repository of science data
Roles and responsibilities RST facilitator
Gather, prepare, and publish materials before RST meetings From Science Organizer, Meeting Replay, Crew Compendium
exports, RST analyses, emails, and other resources Arrange telecon/web conferences Convene sessions Assist in locating and analyzing science data Capture discussion and decisions during the sessions Assist RST with software/tool issues Build and modify Compendium knowledge representation on the
fly Retrieve materials from other tools and repositories and
integrate them into the knowledge representation Create summary materials at the conclusion of each session Publish the materials to the web and other repositories
Configuration
Science Organizer itemMethodology maps
Hab crew maps
Emails
Images
RST Analyses
Web resources
Create Portal map
Convene Webex sessionPublish to web
11m31s
Listening to the participants, creatingnodes, choosing node types, typingsummary comments and observations
11m58s
Capturing deliberation in nodes
12m40s
Creating logical ‘containers’ and drawing semantic links betweenconcepts
26m23s
Adding annotations
36m22s
Tagging key nodes with metadatato aid later recall and reuse
121m04s
Working with the RST to locate, analyze, cross-reference, and raise issues about the science data
128m59s
Create final maps for web export, harvesting nodes from earlier in the session and mapping them onto pre-made templates of summary questions
Example
Expertise required To perform RST Facilitator role:
Listening and interpreting Intervening in ‘normal’ conversation flow Getting validation for captured material
Building hypertext representations on the fly
Interrelating data and objects Adding metadata Software-specific skills
Conventionalfacilitationskills
Knowledgemediafacilitationskills
Analysis method Grounded theory (Strauss and Corbin) Close analysis of a session, paying special
attention to Participant statements Practitioner actions Practitioner statements Compendium moves
Building up explanatory concepts, categories, and properties
Focus on the engagement of both practitioner and participants with the Compendium representation
Emerging categories and concepts Participant map engagement
The way in which participants relate to the current move
4 types, 3 subtypes Active (Text, Structure, Navigation) Direct Partial/Unclear Delinked
Emerging categories and concepts Compendium moves
50 types, 44 subtypes 646 individual moves in
the analyzed session
Move Types and SubtypesAbandonAdding Nodes to Selection SetCreate Via TransclusionCursor Move
Display Move-Looking for ContentDisplay Move-Making Display AmenableDisplay Move-Setting Up
Export to XMLExport to XML-Options SelectGraphics Rollover OffHighlighting for Participant FocusImport File SelectImport from XMLImport OptionsInsert Into View from Find a Map (Transclusion Create)Invoke Other Tool
construct a useful descriptive vocabulary beyond the usual glosses (“discussion capture” “meeting facilitation” etc.) Categories and concepts in an early stage of
development Need better ways to visualize results Eager to apply the preliminary framework
to other settings and practitioners
Next steps Continue to refine the descriptive
framework Analyze Meeting Replay session of
hab crew facilitation Analyze working session between
two skilled practitioners Seek out green field locale