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Business Value Track: Intelligent Business Operations Order to Cash | BAKER HUGHES
The Project • 9 Divisions
becoming 1 company: One Baker Hughes
• Focus on the
Order to Cash process
• “Rules Before
Tools” • Enterprise level
project • Significant Change
Management • Part of BPM
journey
Before • No global,
standard Order to Cash process
• Exceptions and discrepancies in early stages of the process resulted in significant rework and effort when it came time to invoice the customer
• Inefficiencies impacted overall Order to Cash cycle time
After • Uniform Order to
Cash Processes around the world
• Dedicated team from Sales Ops, Finance & IT for implementation, training & change management
• Rule-based Alerts drive action
• Business Process Instrumentation monitors events across the entire process
Presenter
Presentation Notes
Total Lapse Days (TLD) Days to Create Debit Memo Request from DMR Complete Date Days to Create PGI from Delivery Date Days to Invoice Create from DMR/Delivery Date Days to RTA from Invoice Creation Days to Send Invoice from Invoice Creation Days to Deliver Invoice from Send Invoice Days to RTA is after Send Invoice Actual Payment Days RTA to Payment (APD) Invoice Amount exceeds $1,000,000 RTA amount exceeds $1,000,000 Credit Memo amount exceeds $100,000 Payment amount exceeds $1,000,000