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BUILDING A DIGITAL ENTERPRISE – HOW TO MONETIZE YOUR BUSINESS
WITH DIGITAL TECHNOLOGIES?
LESSONS FROM THE FRONT LINE FOR BUSINESS AND IT PRACTITIONERS
Mark Skilton
Digital Business, PA Consulting
Professor of Practice, Information Systems
Management, WBS
[email protected]
@mskilton @GoDigitalPA
Service Systems Forum 2015 Venice
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“Digital barometer” showing the leadership, cultural and
organizational challenges facing businesses and practitioners as
they grapple with the “digital economy” paradigm shift.
Examples of a Digital Business Model and its ramifications for the
marketplace and the wider technological, economic and social
ecosystem. - Hilton International, Coca Cola Enterprise,
MasterCard
Some concluding remarks will explore the challenges and
opportunities that practitioners are looking for answers and direction
for best practices in digital business.
Objectives
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Summary
Those capabilities require the
right culture to succeed
DIGITAL CAPABILITIES:
What we need in
business and
technology to deliver
the engagement.
DIGITAL CULTURE:
The values, behaviours
and leadership
necessary for digital
success.
Engagement needs
capabilities to happen
DIGITAL ENGAGEMENT:
The digital experience and
opportunities that we can
create.
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Digital Business Models
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Smart Hospitality – Digital Enterprise
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The Evolving marketplace & Supply chain
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Digital Finance Ecosystem disruption
Digital Payments Experience
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Evolving Practice
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Evolution of technologically enabled (digital) spaces
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Towards Digital spaces
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There is an explosion of systems and end points
The Microsoft lab 2019 vision
5 minute Youtube video had over 160 innovations
1 every 2 seconds
Speed and scale moving beyond human parameters
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Towards building digital spaces …
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Convergence of digitization of physical and Virtual space and time
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Transformation of Workplaces Workspaces by Digitization
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From 2D to multi-dimensional Modeling – ecosystems (evolution of computing sciences)
Realism
Spatial Awareness
Loci of Experience (Mobility)
“Web of Networks”
macroworld microworld
Telemetry, nano
macrostructures
Synthetic life Macro environments
Augmented local environments
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From 2D to multi-dimensional Modeling – ecosystems (evolution of computing sciences)
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From 2D to multi-dimensional Modeling – ecosystems (evolution of computing sciences)
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From 2D to multi-dimensional Modeling – ecosystems (evolution of computing sciences)
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From 2D to multi-dimensional Modeling – ecosystems (evolution of computing sciences)
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Advanced technology Engineering Transformation
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Advanced technology Engineering Transformation
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Towards building digital spaces
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Evolution of technologically enabled (digital) spaces
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Towards ecosystem mediations Source: adapted from Youngjin Yoo 2010, 2012, 2014, Henfridsson 2014
HAT is a cluster mediation
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Digital ecosystem clustering
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Need for new ontology
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Car security
Route Planning
Passenger
services Satellite
&
Telecoms
Operators
In car Brands
Retail services
Entertainment
Accessory
Manufacturers
Smart
Traffic planning
Driver assist,
Vehicle to Vehicle
communication
Virtual
Showrooms
Connected Automobile Ecosystem
Location Parking
Assist, Refuel,
Charging
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Smart Hotel Ecosystem
Loyalty cards,
services
In room services
Maintenance services
Room facilities
Reception services
Room Cleaning Services
Travel and Booking
services
Connections and
Transport
Rooms &
Facilities Reordering
and
Brands
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eRetail
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Data is a manifestation of markets..
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A manifestation of the Digital Economy