8/12/2019 BUILD Workshop Intro Slides
1/27
INTRODUCTIONWORKSHOP
8/12/2019 BUILD Workshop Intro Slides
2/27
What is ENGAGE ?
It seeks to :
Enhance our global understanding of the issues facing frontline staff
Respond to the key issues using the best of existing goodpractice across the globe
And so ultimately lead to......Improvedbusiness
performance
Operators
Customer Facing Staff
Team Leaders
ENGAGE is a global OP initiative which focuses on our front-line
staff:
Best inClass
Employer 2
8/12/2019 BUILD Workshop Intro Slides
3/27
ENGAGE Research
66 focus g roups
30 cou ntr ies
13 different languages
About 1,000 staff in dialog ue
Focus Groups conducted by
independent externalconsul tant
Feedback analysed and
responses ident i f ied by g lobal
Line & HR representat ives
OperatorsFront Line
TeamLeaders
Customer
Facing Staff
Who did we talkto? How / Where was theresearch conducted?JG 4-7 Team Leaders
across all functions
Refinery
Operators
Sales and CSC staff in
Retail and Commercial
3
8/12/2019 BUILD Workshop Intro Slides
4/27
Responses to the findings
Change &
Prioritisation
Team Leader Role
and SkillsWork Life Balance
Frequent & Visible
Recognition
9 areas were considered in response to thesefindings.
Co-developed with front-line staff and extensively
tested with line management followed by piloting in field.
The following 4 areas were prioritised:
4
8/12/2019 BUILD Workshop Intro Slides
5/27
8/12/2019 BUILD Workshop Intro Slides
6/27
Difficult to balancemanaging operational
tasks and managing people
No face to face timefor people management
Need help and supportto enhance people
management skills
Need role modelsin people management
What team leaders told us in the
research
6
8/12/2019 BUILD Workshop Intro Slides
7/27
Warm up activity
In pairs / groups of 3:
Select a picture which you feel best represents
your experience of managing your team.
Be prepared to report back to the
group:
- why you chose the picture
- 3 words associated with that experience
7
8/12/2019 BUILD Workshop Intro Slides
8/27
What is BUILD?
BUILD is a collection of practical tools to help you with thepeople management aspects of your role. It contains:
Easy to use, practical tools and techniques forpeople management tasks and activities
Immediate advice, training and ongoing
resources
Tailor-made support for your individual needs in
people management
8
8/12/2019 BUILD Workshop Intro Slides
9/27
What is BUILD
A detailed summary of how BUILD works is
contained on page 4 of the Toolkit.
BUILD is a long-term process, designed to helpyou apply your learning on the job:
9
8/12/2019 BUILD Workshop Intro Slides
10/27
What would you personally like toget out of BUILD? (wish list)
10
8/12/2019 BUILD Workshop Intro Slides
11/27
What will happen today?
Overviewof BUILD programme, including: Competences
Evaluation tool
Development tools Prioritisethe competences that you will work on in depth
Practicethe evaluation process (team leader and line
manager)
Introducethe development tools
AgreeThe Deal on how you will make BUILD work for
you moving forward
11
8/12/2019 BUILD Workshop Intro Slides
12/27
The People Management Competences
Sets out the people management skills and behavioursneeded to be an effective team leader
Created by
team
leaders and
their
managers
12
8/12/2019 BUILD Workshop Intro Slides
13/27
Alignment with Leadership Framework
Whilst the BUILD people management competences
are purpose built for team leaders, they do align with
the Leadership Framework for Senior Leaders
13
8/12/2019 BUILD Workshop Intro Slides
14/27
Evaluation Process - Introduction
Step 1 : Prioritise- Team Leaders prioritise 5 key competences to
work on
Step 2 : Evaluate- Team Leaders complete self evaluation for the
5 chosen competences
Step 3: Summarise and Decide
- Review meeting with line manager
- At the end of the review meeting complete the
development summary, choose
Learning Unit and start using Hot Tips 14
8/12/2019 BUILD Workshop Intro Slides
15/27
Step 1: Prioritise
Individually:Use the cards to choose your top 5 priorities
It would be impossible to work effectively ondeveloping all 10 competences at once.
So you need to decide which ones to work on first.
In your groups:Discuss as a group and then agree your
individual prioritiesConsider both
current
business needs
and your
personaldevelopment
5 mins
15 mins
15
8/12/2019 BUILD Workshop Intro Slides
16/27
Step 2: Evaluatehow it works
On the evaluation sheets for your chosencompetences:
Read the indicators
Think about how you have usually acted in therecent past
Rate yourself on the 1-5 scale for each indicator
Discuss and agree thisrating with your line manager
at the review meeting
Calculate the average ratingfor each area 16
8/12/2019 BUILD Workshop Intro Slides
17/27
Step 3: Summarise and Decidehow it
works
At the review meeting, complete the DevelopmentSummary sheet together with your line manager :
enter your average rating
for each of your 5 chosencompetences
draw a graph to reflect an
overview (as shown here)
For each area fill in at least
2 strengths and 2
development areas
17
8/12/2019 BUILD Workshop Intro Slides
18/27
PRACTICE Step 2 (Team Leaders)
Select one or two indicators (sub points) each
Think about how you have usually acted in the
recent past Rate yourself on the 1-5 scale for each indicator
Discuss the rating by asking open questions
e.g.Give me an example of where youve
demonstrated that behaviour. What did you do?
Individually:
In pairs:
18
8/12/2019 BUILD Workshop Intro Slides
19/27
Read through the Line Manager guidelines for
the Review Meeting
Using one competence area, practice holding a
constructive dialogue with the other individual
where you hold a different perspective on theircompetence level.
In pairs:
PRACTICE Step 3 (Line Managers)
19
8/12/2019 BUILD Workshop Intro Slides
20/27
8/12/2019 BUILD Workshop Intro Slides
21/27
8/12/2019 BUILD Workshop Intro Slides
22/27
8/12/2019 BUILD Workshop Intro Slides
23/27
Development OptionsLearning Programme
Each Unit has 3 stages:
Self-paced
Learning
Practice
Workshop
Learning
Resources
Access new skills in your existing work-
environment
4-8 weeks (depending on Unit), approx. 2 hours
per week
Learn new skills / techniques using a workbookand undertaking mini assignments
One day workshop
A safe environment to practice new techniques in
role-plays, case-studies and coaching groups
Ongoing resources for support
Local advice, coaching and support materials
23
8/12/2019 BUILD Workshop Intro Slides
24/27
Using BUILD on an ongoing basis
Use as part of your normal personaldevelopment discussions
Re-evaluate after using Development Options
(guide: 2-3 months after practice workshop)
BUILD Awards (tailored locally)
BUILD is a key deliverable for Oil Products
going forward - please give us your feedback to
help us track progress
24
8/12/2019 BUILD Workshop Intro Slides
25/27
The Deal
The Deal
Go to page 4 of the BUILD Toolkit and consider
the following questions:
What do I need to do? (either as a team leader
or a line manager)
What do I need others to do?
How will we review progress?
30 mins
25
8/12/2019 BUILD Workshop Intro Slides
26/27
Next Steps
Complete your self-evaluation
Have a review meeting with your line manager
agree evaluation profile complete development summary
Agree your development options choices
Contact xxx if you have any queries
26
8/12/2019 BUILD Workshop Intro Slides
27/27
Check-out
Think for a minute on the following questions:
In one sentence how would you describe your
reaction to today?
What one word best describes your hopes
going forward for BUILD? 1 min
If youre comfortable, share your thoughts with the
rest of the room in the group session
27