Budapest Metropolitan Police - Central Dispatching System and Intervention Staffs of the Hungarian National Police Headquarters
Budapest Metropolitan Police - Central Dispatching System
andIntervention Staffs of the Hungarian
National Police Headquarters
Duty Center of Budapest Metropolitan Police
-Call center(107, 112)
7 prs
-Duty Command
Center 6 persons
- Evaluator,
Analyser Unit
-Duty
Commander
Duty Command Center
Reasons:
- Societal expectations
- Enhancing response capabilities
Objectives:
- Increasing need for a response
- Faster reacting capability
- Harmonisation, coordination
- Reliable information for the
leaders
-Command of Duty
-Regional Command Center
-Regional Call Center
Duty command center system
Prior to the introduction of
the system:
After introducing the sysem
Emergency Call
Callcenter
District Center
Responding
patrol
Emergency call
Callcenter
District Center
Responding patrol
Intervention commander
communication
(telephone)
communication
(information center)
( 2,000,000 calls annually)
communication
(phone)
communication
(radio)
communication
(telephone)
communication
(radio)
communication
(radio)
Transfer:
-105
-104
-Other departments
Incoming info,
communication
Police stations Chiefs 107, 112
Put trough to the
Ambulance, Fire
Brigade
Put trough to
Pest County
Information
Emergency callcenter
1.
Emergency
call operator
2.
Emergency
call operator
3.
Emergency
call operator
4.
Emergency
call operator
5.
Emergency
call operator
6.
Emergency
call
operator
Central dispatching
director
1.
Intervention dispatcher
North-Buda region
2.
Intervention dispatcher
South-Buda region
3.
Intervention dispatcher
North-Pest region
4.
Intervention dispatcher
South-Pesti region
5.
Intervention dispatcher
Central region
Traffic
Enforcement
Response
Unit
Metro
Unit
2nd
district
Duty C
3rd district
Duty C
12th
district
Duty C
9th district
Duty C.
10th
district
Duty C
18th
district
Duty C
19th
district
Duty C
20th - 23rd
district
Duty C
21st
district
Duty C
Ist
district
Duty
center11th
district
Duty C
22nd
district
Duty C
Intervent
ionUnit
Forensics
Division
4th
district
Duty C.
14th
district
Duty C.
15th
dsitrict
Duty C
16th
district
Duty C
17th
district
Duty C.
Intervent
ion Unit
Forensics
Division
7th
district
Duty C
8th
district
Duty
Center13th
district
Duty C
5th
district
Duty C
6th
district
Duty C
Intervent
ion Unit
Forensics
Division
Intervent
ion Unit
Forensics
Division
Intervent
ion Unit
Forensics
Division
Response sheet ( BIA – sends )
BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION
Response sheet ( BIA – receives )
BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION
Technical systems
Displays, plasma tv wallGeographical information systems:
EDR
CCTV camera systems
Mobile command centers
BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION
CCTV cameras- nearly 900 fixed and rotational
surveillance cameras, owned by
municipalities
-160 traffic observing cameras
-Parliament CCTV system
-Control can be taken
over by duty centers
-Prevention
-Interruption
-Detection
-Evidence collection
Mobile command center (MCC)
- 3 MCCs and one vehicle for negotiation
- Mobile camera system with 12 mobile, rotational cameras
- Data forwarding to anywhere through HSDPA connection
(Police Administration Center, local command posts)
- Operated by Budapest Metropolitan Police Communications
and IT departement
Helicopter
Unified Digital Radio System
- 3500 radios in Budapest
-Dispatching station
-GPS tracking
Budapest Metropolitan Police (BMP) Criminal
Information Departement („watchers”)
-6 units of mobile operational cameras
-Data forwarding to anywhere through HSDPA
connection (Police Administration Center, local
command posts)
-Operated by BMP Criminal Investigation Dept.
Geographical information system (OZIRISZ)
- Displays devices with GPS tracker on the map
- Selective filtering and displaying (eg. devices of a particular unit)
- CCTV camera pictures displayed on map
- Zooming in or out
- Detailed maps with street names
- Military topographical maps
BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION
Call traffic registration
- Number of calls to 112 emergency munber in 2009:
1,505,635
- Numbers of calls to emergency number 107 in 2009:
511,805
Sumary of incoming calls in 2009:
2,017,440
Summary of incoming calls between 1 June and 31 December
2009:
1,309,440
BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION
- Average duration of awaiting time of emergency numbers 107 and 112
between 1 June and 31 December 2009: 26 seconds
- Average call duration of emergency numbers 107 and 112 between 1 June
and 31 December 2009: 43 seconds.
- Average time of handling emergency calls is 43 seconds, which includes
recording data and – if necessary – providing help and information.
- The average awaiting time includes the 21 seconds compulsory
information text both in English and Hungarian languages when answering
the emergency calls.
BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION
Measurements in numbers
Incoming calls
01 June – 31
December 2009
Number of response
sheets
01 June – 31 December
2009
Proportion of
response sheets
compared to
incoming calls
01 June – 31
December 2009
1,309,440 78,687 6,00%
The above figure of incoming calls includes the number of calls from
Pest county!
BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION
Number of duty dispatches on national level
based on the single duty service module of
Netzsaru program operating since 2009
Between 01 January –
31 December 2009Number of duty
dispatches on a
national level:
Number of duty
dispatches in
Budapest:
264,067 69,040
The number of duty dispatches in Budapest form 26% of all
dispatches in Hungary.
BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION
The response time of duty services – on the
basis of police patrol dispatches – in
Budapest, based on the single duty service
module of Netzsaru programme operating
since 2009
51,9% out of the total number of dispatches take place at
Budapest, with a reaction time between 0 and 15 minutes.
Between 01
January – 31
December 2009
Total number
of dispatches
Number of
dispatches with
reaction time
between 0 and 5
minutes
Number of
dispatches with
reaction time
between 5 and
15 minutes
55,719 8,711 20,248
BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION
Complaints
The Division of Central Duty Administration of BMP received 37
complaints in 2009
Total number of
incoming calls
1 June 2009 – 31
December 2009
Complaints received Substantiated
complaints
1,309,440 37 2
Only 0,002% of the emergency calls resulted in complaints.
BUDAPEST RENDŐR-FŐKAPITÁNYSÁG KÖZPONTI ÜGYELETI FŐOSZTÁLY
Number of dispatches of the Division of
Forensics
Between 1 January and 31 December 2009
31,659
BUDAPEST RENDŐR-FŐKAPITÁNYSÁG KÖZPONTI ÜGYELETI FŐOSZTÁLY
Thank you for your attention!