Bucharest, 28 October 2010 BEST EMPLOYERS · PDF fileQuestionnaire Employee Engagement Questionnaire Best Employers Study 2009/10. Methodology –Base of Ranking The scoring is objective;

To protect the confidential and proprietary information included in this material, it may not

be disclosed or provided to any third parties without the approval of Aon Hewitt.

BEST EMPLOYERS ROMANIA

2010

Bucharest, 28 October 2010

Best Employers Study in CEE

11 countries 700 companies 4000 top managers

160 000 employees

Austria

Bulgaria

Czech Republic

Hungary

Poland

Romania

Russia

Slovakia

Slovenia

Turkey

Ukraine

WANT

CAN

DO

YOUR COMPANY

BUSINESS SUCCESS

TOP

MANAGEMENTHR

10

BEST EMPLOYERS

ROMANIA 2010

167TOP

MANAGERS

22 HR

PROFESSIONALS

6 414

EMPLOYEES

24 COMPANIES

IT

Pharma

FMCG

BPO

Production

Professional Services

Hospitality and Leisure

Financial Services

Construction materials

Participating companies

SizeLarge

Companies

SME

Methodology – Engagement and Satisfaction

What is engaging

3 Dimensions of Engagement

Opportunities

Quality of Life

Work

Total Rewards

Company Practices

People

Dimensions of Satisfaction

„Say” = Speak positively

Consistently speak positively about

the company to colleagues,

potential employees and customers

„Stay” = Want to remain member

of the organization

Have an intense desire to be part of

the company

„Strive” = Exert effort

volunteer extra effort and engage in

behaviours that contribute to the

company’s business success

Engagement

Senior Leadership

Manager

Coworkers/Colleagues

Valuing People

Pay

Benefits

Recognition

Policies & Practices

Performance Management

Company Reputation

Brand Alignment

Work/Life Balance

Physical Work Environment

Work Activities

Sense of Accomplishment

Autonomy

Resources

Processes

Career Opportunities

Training & Development

Engagement in years

54%56%

53%53%

2009 2010

ROMANIA

CEE

74%

82% 78% 83%

Engagement Questions Results

Given the opportunity, I tell others great things about working here.

I would not hesitate to recommend this company to a friend seeking employment.

It would take a lot to get me to leave this organization.

I rarely think about leaving this company to work somewhere else.

This company inspires me to do my best work every day.

This company motivates me to achieve more than is normally expected.

Say

Stay

Strive

Ro

man

ia A

vera

ge

2010

Ro

man

ia B

est

Em

plo

yers

2010

CE

E B

est E

mp

loyers

72% 85% 83%

67% 84% 83%

48% 68% 81%

48% 65% 77%

55% 72% 73%

48% 70% 71%

Engagement – years of service

Less than 3 months

3 months - 1 year

1 - 2 years

2 - 3 years

3 - 5 years

5 - 10 years

10 years or longer

74%

69%

64%

52%

52%

60%

58%

0% 20% 40% 60% 80% 100%

70%

57%

0% 20% 40% 60% 80% 100%

Managers

Employees

Engagement by level

Valued

Recognized

Sense of accomplishment

Career opportunities

Resources

Processes

Work life balance

Company reputation

Career opportunities

Pay for performance

People Focus

Sense of accomplishment

Company reputation

Work activities

Potential positive Impact

Potential negative impact

Senior leadership

Employer Brand

What is impacting engagement

HOW DO WE MANAGE WITH THE

ECONOMY

How it will start growing again

Senior leadership ensures the long term stability of the organization, by making the least painful decisions possible. 60% 82%

Senior leadership is informing us honestly about the status of the company, the required steps and the background of the decisions.

51% 75%

I know what I personally have to do to help our company successfully overcome the current situation.

60% 75%

How it will start growing again

“I believe that our company will successfully overcome the challenges of the global economic situation.”

79% 93%

I feel confident that I can

secure my own and my

family's living, financial

stability.

Senior leadership ensures the long term

stability of the organization, by making the least painful decisions

possible.Senior leadership is

informing us honestly about the

status of the company, the

required steps and the background of

the decisions.

+-

I know what I personally have to do to help our company successfully overcome the current

situation.

I believe that our company will successfully overcome the

challenges of the global economic situation.

Are we positive we will make it

KEEPING THE PROMISE

Employer Brand – Best vs Rest companies

75%

60%58%

88%

76%74%

66%

87%

My company is

considered a good

place to work in the

area.

Overall, our organization

has a good reputation.

This organization’s

values are aligned with

my personal values.

The image of this

organization as an

employer is consistent

with my experiences

working here.

Rest Best

Employer Brand – Best vs Rest companies

75%

60%58%

88%

76%74%

66%

87%

My company is

considered a good

place to work in the

area.

Overall, our organization

has a good reputation.

This organization’s

values are aligned with

my personal values.

The image of this

organization as an

employer is consistent

with my experiences

working here.

Rest Best

Best Companies

Leaders

Rest Company

Leaders

100 %

68 %

0%

20%

40%

60%

80%

Fun

Sta

ble jo

b

Car

e ab

out e

mplo

yees

Gre

at b

enef

its

Sup

port fo

r my

care

er

Res

pect f

or com

pany

brand

Com

petit

ive

pay

Mak

ing a

diff

eren

ce fo

r cust

omer

s

One

team

/colla

bora

tion/te

amw

ork

You

ng

Unc

onventio

nal

Bur

eaucr

atic

Hyp

ocriti

cal

Und

er res

ourc

ed

Dem

andin

g

Slo

w

Decision to Join Current Impression

What’s in a name

WHERE DOES SUCCESS COME

FROM

40%

60%

Rest Best

Where does success come from

“Employee opinions and suggestions are given

appropriate consideration in the organization’s

decision-making process.”

20%

46%

69%

Rest Best

Where does success come from

“Senior leaders treat employees as this

organization’s most valued asset”

23%

Where does success come from

55%

77%

Rest Best

“The organization I work for is fair to its

employees”

22%

The common denominator

55%

63%

I have the authority to make decisions necessary to do my job well.

Rest Best

“I have the authority to make

decisions necessary to do my job

well”

The common denominator

“I know what career opportunities

are available to me”

61%

71%

Rest Best

Difference in perceptions?

50%

32%

52%

31%

66%70%

1 year 3 years forever

2009 2010

How long do you envisage working for

this company?

AT THE TOP

At the top

36%

70%

52%

71%

75%79%

I can fulfill my career aspirations

here.

This organization has an

excellent succession planning

process for leaders.

My company provides

opportunities to help me

develop my skills (coaching,

mentoring programs, etc.).

All the Rest Best

employees

Making leaders responsible

59% 58%

80%

71%

75%

83%82%

85%

I get a sense of

accomplishment from

my work.

I have the flexibility to

manage this

organization the way I

need for it to be

successful.

I have access to the

budget and/or financial

resources I need for this

organization to

succeed.

I continue to feel excited

about my work in this

organization.

All the Rest Best

Leadership can be engaging

60%

77%

Employees are well informed when major changes are made in our organization.

All the Rest Best

51%

70%

And they work a lot

23%

58%

Rest Best

“More free time would be more pleasant to me than salary increase”

Future of HR

64%

71%

60%

50%

90% 90%

79%83%

64%

90%

Human Resources,

in our organization

understands

business aspects

well, and works as

a partner of the

Leadership team.

Human Resources,

in our organization

aligns Human

Resources

objectives with

business strategy

Human Resources,

in our organization

supports

leadership in

managing change.

Human Resources,

in our organization

evaluates the

impact that Human

Resources

programs have on

the organization’s

bottom line.

Human Resources,

in our organization

balances employee

interests with those

of the organization.

All the Rest Best

Business understanding

Future of HR

64%

71%

60%

50%

90% 90%

79%83%

64%

90%

Human Resources,

in our organization

understands

business aspects

well, and works as

a partner of the

Leadership team.

Human Resources,

in our organization

aligns Human

Resources

objectives with

business strategy

Human Resources,

in our organization

supports

leadership in

managing change.

Human Resources,

in our organization

evaluates the

impact that Human

Resources

programs have on

the organization’s

bottom line.

Human Resources,

in our organization

balances employee

interests with those

of the organization.

All the Rest Best

Strategic thinking

Future of HR

64%

71%

60%

50%

90% 90%

79%83%

64%

90%

Human Resources,

in our organization

understands

business aspects

well, and works as

a partner of the

Leadership team.

Human Resources,

in our organization

aligns Human

Resources

objectives with

business strategy

Human Resources,

in our organization

supports

leadership in

managing change.

Human Resources,

in our organization

evaluates the

impact that Human

Resources

programs have on

the organization’s

bottom line.

Human Resources,

in our organization

balances employee

interests with those

of the organization.

All the Rest Best

Finance and business

Future of HR

64%

71%

60%

50%

90% 90%

79%83%

64%

90%

Human Resources,

in our organization

understands

business aspects

well, and works as

a partner of the

Leadership team.

Human Resources,

in our organization

aligns Human

Resources

objectives with

business strategy

Human Resources,

in our organization

supports

leadership in

managing change.

Human Resources,

in our organization

evaluates the

impact that Human

Resources

programs have on

the organization’s

bottom line.

Human Resources,

in our organization

balances employee

interests with those

of the organization.

All the Rest Best

Fairness and honesty

Future of HR

64%

71%

60%

50%

90% 90%

79%83%

64%

90%

Human Resources,

in our organization

understands

business aspects

well, and works as

a partner of the

Leadership team.

Human Resources,

in our organization

aligns Human

Resources

objectives with

business strategy

Human Resources,

in our organization

supports

leadership in

managing change.

Human Resources,

in our organization

evaluates the

impact that Human

Resources

programs have on

the organization’s

bottom line.

Human Resources,

in our organization

balances employee

interests with those

of the organization.

All the Rest Best

To protect the confidential and proprietary information included in this material, it may not

be disclosed or provided to any third parties without the approval of Aon Hewitt.

Best Employers Romania 2010

Methodology - Data Gathering

Completed by a

representative sample of

employees. The survey

measures employee

engagement and

satisfaction.

Each company is asked to

provide details of their

human resources practices

and programs.

The CEO and/or their

direct reports also

complete an assessment.

Leadership

Team

Survey

HR Audit

Questionnaire

Employee

Engagement

Questionnaire

Best Employers Study 2009/10

Methodology – Base of Ranking

The scoring is objective; it’s not based in any way on Hewitt’s judgment.

The employees are the ones able to tell if a company is a Best Employer. Employees’ engagement is a

key factor that has an impact on business results, this has a major role in scoring (60%).

There is no ultimate Best Employer, each company has to find the match/alignment between several

factors: employee needs, business strategy, leadership style, human practices etc. Alignment is the

other key factor (40%)

Best Employers Score

40% weight60% weight

Employee Engagement Score

it measures the extent to which

employees are attached to the company

and the efforts they make for the interest

of the organization.

Alignment Score

this value is based on the analysis of

more factors like business strategy, HR

strategy, synergy of systems and

practices.

5

Hilti Romania

Categoria Companiilor Mici si Mijlocii

4

Avangate, Gecad Group

Categoria Companiilor Mici si Mijlocii

3

Adobe Systems

Categoria Companiilor Mici si Mijlocii

2Categoria Companiilor Mici si Mijlocii

Syngenta Agro

1

Ţuca Zbârcea & Asociaţii

Categoria Companiilor Mici si Mijlocii

Categoria Companiilor Mici si Mijlocii

1

4

3

5

2

Adobe Systems

Syngenta Agro

Ţuca Zbârcea & Asociaţii

Avangate, Gecad Group

Hilti România

To protect the confidential and proprietary information included in this material, it may not

be disclosed or provided to any third parties without the approval of Aon Hewitt.

Categoria

Companiilor Mari

5

Henkel Romania

Categoria Companiilor Mari

4

Carpatcement Holding

Categoria Companiilor Mari

3

AstraZeneca Romania

Categoria Companiilor Mari

2

McDonald’s Romania

Categoria Companiilor Mari

1

GlaxoSmithKline Romania

Categoria Companiilor Mari

Categoria Companiilor Mari

1

4

3

5

2

AstraZeneca Romania

McDonald’s Romania

GlaxoSmithKline Romania

Carpatcement Holding

Henkel Romania