BUAD206 : Business of Tourism On the Right Track Library Research Skills & Resources Michelle Ward & Garth Homer, January 2009 Okanagan College Kelowna,

BUAD206 : Business of Tourism

On the Right TrackOn the Right Track

Library Research Library Research Skills & ResourcesSkills & Resources

Michelle Ward & Garth Homer , January 2009Okanagan College Kelowna, Library

www.okanagan.bc.ca/library

Strategise !

• Defining your topic, Approach• identifying Keywords• Types of Info needed• whose Perspectives

… next step! Library WebsiteLibrary Websitewww.okanagan.bc.ca/library

Example: Business of Ecotourism

Key terms & variants - ecotourism eco-tourism eco-tours eco-travel eco-friendly travel wilderness tourism nature tourism adventure tourism sustainable tourism / travel “green tourism” Search Tip! “phrase”alpine / marine ecotourism tourism and environment tourism and sustainability Search Tip! sustain*

Geographic - Canada North America British Columbia Okanagan VancouverNames of eco-friendly resorts/recreation areas eg. Lake O’Hara Lodge, Yoho National Park

Focus - business strategy marketing management economic /social/environment aspects

Types of info -case studies trends statistics legislation/ regulation certification best practices

Perspectives – researchers (academic, industry, NGO), tourism industry, government, tourism consumers, residents, activists

searching Library Catalogue

Library

Catalogue

searching Library Catalogue

Keyword Keyword Relevance Relevance

searchsearch

searching Library Catalogue

DownloadabDownloadable report le report

from from catalogue catalogue

linklink

Request Request items not items not

held at local held at local campuscampus

searching Library Catalogue

Subject Browse search

searching Library Catalogue

Find Articles

Go to Library WebsiteLibrary Website www.okanagan.bc.ca/library

Click Find Articles

Select Business & Economics Online Resources

Databases

Hospitality & Tourism Complete

CBCA (Canadian Business & Current Affairs) CompleteCPI.Q Canadian Periodical IndexCanadian NewsstandConference Board of Canada

Business Source Premier ABI/InformAcademic Search Premier

! try out all those keywords, try different combinations

! watch for full-text[PDF] full-text[PDF] and Where can I get this … ? Where can I get this … ?

Find Articles

Search in Article Databases for Business

Find Articles

Hospitality & Tourism Complete database

Full Text available

online

Example 1:

Find Articles

Example 2:Example 2: Where can I get thisLink to full-text of article in another database

Find Articles

Where can I get this ? Not available at OC Library ?

Click & follow the links to Request this Item by Interlibrary loan

Example 3:

Find Articles

Canadian Newsstand database

Reference Resources

In-Library:

Local Area Files = local newspaper clippings e.g. Kelowna Daily Courier

Search Library Voyager Catalogue, by keyword relevance with quick limit, local area files or by subject browse and look for location, Kelowna area file

Located in cabinets near copiers, folders in alphabetical order by subjectExample subject folders – Tourist trade – British Columbia – Okanagan Valley / Kelowna Ecotourism Recreation areas Hotels Resort names eg. Big White Mountain

Tip! For other local community papers e.g. Kelowna Capital News, Penticton Western News, Morning Star (Vernon) plus provincial & national paperssearch & find full-text from 2004 onwards, using Canadian Newsstand database

Statistics

Library Webpage – Research Data & Statistics

Library licensed access to BC

Stats downloadable statistical bulletins

Statistics

BC Regional Stats and Trend

reports

Statistics

Library licensed access to Statistics Canada

downloadable publications

Statistics

Tourism Statistics websites:

Statistics Canada homepage (public access) Stats by subject Travel & tourism includes Internet Publications e.g International Travel: Advance Information

BC Stats (public access) Subject areas > Business & Industry Tourism + links to other tourism statistics sites

also use A-Z subject Tourism•Tourism Sector Monitor reports

Canadian Tourism Commission click Research & StatisticsTourism Vancouver on Media page click Media Tools > Marketing Research

Tourism BC• Research > Tourism indicators• Provincial & Regional tourism statistics; regional research & profiles• Example for Thompson-Okanagan

Web Sites for Tourism

Regulatory / Policy Agencies• Canadian Tourism Commission > Research & Statistics > market knowledge, product knowledge,

industry research, trends & outlook …• Parks Canada, Canadian Heritage ….• Tourism BC (BC Ministry of Tourism, Sports and the Arts) > research includes: regional, market

&sector profiles• BC 2010 Olympics (BC Ministry of Economic Development)

Research Associations• Canadian Tourism Research Institute

» use link by Library subscription to Conference Board of Canada for Trends>Travel & Tourism

• Rene Waksberg’s Tourism Research links > research [link unstable]

Industry Associations• World Travel & Tourism Council > download centre • Tourism Industry Association of Canada > issues• Council of Tourism Associations of BC• Canadian Sport Tourism Alliance > news & links• Aboriginal Tourism Association of BC BC Wilderness Tourism Association Outdoor Recreation Council of BC

Others• Lonely Planet Fodor’s• Google Scholar [use with caution – source of scholarly articles]

Acknowledge & Cite !

keep Records of your Sources … References

Books & chapters in books, videosAuthors, book & chapter Titles, Publishers/Producers, Place & Date of Publication/Production …

ArticlesArticle authors, titles; Journal/newspaper/magazine TitlesVolume, Issue & Page numbers …

When sourced in online journals or library databases or websites add:Library Database / Online Journal / Webpage names & urlsRetrieval dates

Styles for Business Writing

APA Style

APA Style

BookFennell, D. A. (2003). Ecotourism: An introduction. New York: Routledge.

Magazine / Journal ArticleVlesides, M. (2006). Green Lodges. British Columbia Magazine, 48(3), 42-53.

When Article is retrieved from a Library DatabaseAdd : name of Library database accessed and date retrieved

Nepal, S. K., & Reid, R. E. (2004). Indigenous ecotourism in central British Columbia. Journal of Ecotourism, 3, 173-194. Retrieved January 17, 20089 from Hospitality & Tourism Complete database

APA Style

Web sites

Statistics Canada document retrieved from InternetStatistics Canada. (2001). Tourism statistical digest, 2001 (No. 87-403-XIE). Ottawa, Ontario: Author. Retrieved January 17, 2009, fromhttp://dsp-psd.communication.gc.ca.ezproxy.ouc.bc.ca/Collection-R/Statcan/87-403-XIE/0019987-403-XIE.pdf

Government / Corporate WebsitesTourism British Columbia Research Services (2005, January).Characteristics of the commercial nature-based tourism industry in British Columbia. Victoria, B.C.: Author. Retrieved January 17, 2009, from http://www.tourism.bc.ca/PDF/Characteristics%20of%20Commercial%20Nature-Based%20Tourism.pdf

Green Globe (2006). Home page. Retrieved January 17, 2008, fromhttp://www.ec3global.com

Help ?

come to Library Reference Desk or

Ask Us / AskAway

(email/chat reference help)

from library webpage