BTM PSS 360 Overview

© 2013 BTM Corporation

Legal Notice: This document contains proprietary information of BTM Corporation. None of the information contained in the document may be reproduced under any circumstances without express written permission of BTM Corporation.

Identify > Design > Accelerate

Transforming Public Services Organizations

© 2013 BTM Corporation

Architecting a Value Driven Future State with Sustainable Service Innovation, Performance Management, Governance and Operational Transparency…

PSS 360TM

© 2013 BTM Corporation2BTM PSS 360™ :: Identify > Design > Accelerate.

Leading the Industry

With more than a decade of R&D and implementation experience, BTM Corporation (www.btmcorporation.com) leads the industry in accelerating business value creation and sustainable growth by implementing the transformative management practices of CONVERGENCE.

BTM’s products, solutions, and leadership development programs create repeatable processes that drive the strategic position, financial performance, and operational efficiency of our customers.

“…no traditional company…combination of software, business process-building methodology, and advice.”


BTM PSS 360™ :: A Business Unit of BTM

Leveraging the cutting-edge resources of BTM Corporation, BTM PSS (Public Services Solutions for Civil and Defense Agencies, HealthCare, and Education) 360TM transforms public services organizations by architecting a value driven future state for sustainable Service Innovation, Performance Management, Governance, and Operational Transparency.

Our management platforms, research, and expertise have been tested, proven and refined by application within major global enterprises and are a proven way of bringing the best Private Sector practices to Public Services organizations.

Identify > Design > Accelerate.


Public Services Case Studies

A Major U.S. Government Agency improved its overall knowledge sharing, as well as the ability and effectiveness of its Bureaus and Offices to work together to enhance its overall management maturity and standards compliance.

A Major European Government Agency was able to ensure that all initiatives are managed through established processes and structures that consistently create business outcomes.

A Leading Defense Contractor gained a comprehensive set of capabilities to support their complete service lifecycle – from design to optimization – and are now able to meet the needs of business and technology stakeholders.


From the Customers’ Perspective: Inability to effectively, efficiently, and rapidly

transform the business of public services Ever increasing fiscal and regulatory constraints Too many 'like-type' service providers

From the Solution Providers’ Perspective: All of the above plus Cost/price pressures Declining win rates Eroding profit margins

Current Public Sector Marketplace

The public services demand value-added, game changing differentiation and innovation!


Initiatives and solutions must be built and executed to connect the dots between investment and value creation. As with any organization, it’s vital:

to clearly define the mission and vision; Effectively create a value driven advancement

roadmap; design a future state with execution options

and scenarios; and then proactively manage and validate the

actual results.

Critical Success Factors

The greatest inhibitor to change stems from the environment that drives the BUSINESS of Public Services!


Our solutions and services accelerate public services leaders in creation and management of strategy, plans, and repeatable execution that drive predictable and value driven services delivery.

Our digital platforms allow for:• Identification of Prioritized Roadmaps: for service

innovation, program execution, operational transparency• Collaborative development of execution plans with

interconnected blueprints with dependencies • Analysis and management of on-going investments,

program progress, and value creation

Our experts can rapidly convert our customers’ business concepts into operating model options with interdependencies for maximized value creation.

How Do We Help


Identify prioritized roadmaps leveraging our Compass 360TM

Platform for self assessments and maturity improvement

Design your future state by connecting the dots between Strategy, Plan, and Execution with our Works 360TM Platform for repeatable management

Accelerate your program objectives by leveraging our Advisory Services focused on value realization

BTM PSS 360TM Offerings

© BTM Corporation


Sustainable Service Innovation(Service Catalogues, Shared Services, Customer Process Improvement, Business Service Management, Partner Process Improvement)

Performance Management (Maturity Improvement, Collaborative Program Oversight, Value Monitoring and Adjustment, Change Management)

Digital Transformation (Cloud Computing, Mobility, Analytics, Social Media, Consumerization of Tech, etc.)

Governance & Operational Transparency (Effective Cross-functional Decision Processes, Rationalized Decision Bodies, Formalized Information Requirements, Stakeholders Alignment)

Solution Outcome

“Want to know more about why

organizations…consistently beat

their competition? BTM shows how

companies can reap great financial

benefit…”


BTM Compass 360™

BTM Compass 360TM is a digital self-service assessment platform on the cloud focusing on various leadership, innovation, service management, and technology topics that assist in developing advancement roadmaps for sustainable success.

The Platform Contains:

Interactive Opportunity and Maturity Assessments

Examples of Best practices for Advancement Roadmaps, Execution Management, and Operating Blueprint

Access to relevant best practice research content

© BTM Corporation


BTM Works 360™

BTM Works 360™ provides templates and analytics to Architect options/scenarios with interconnected ‘3600 Operating Blueprints’ for continuous dependency analysis that includes:

Discoveries about the service innovation needs of current and future customers.

Clear insights into interdependencies between strategy, business models, operations, processes, organization, and technology.

Well-defined proactive management and measurement dashboards that create cross-functional, cross-disciplinary transparent business cases and launch plans for new initiatives.


Accelerate Value Potential

Accelerate your value potential leveraging our Advisory Services focused on scenarios and options.

Our custom workshops and 3600

assessment services create Go-Forward-Roadmaps to move an organization ahead

360˚ Operational Data Analysis provides the ability to visualize end-to-end business goals and strategies for better operational execution

Impact Analyses and Scenarios provide accurate options to maximize value through optimal program execution

© BTM Corporation


Thought Leaders & Academics

We engage leading CxOs & thought leaders for our leadership programs. Sample profiles can be found @ http://www.btminstitute.org/index.php/events/thought-leaders.html

The current BTM Institute Research Council includes charter members from Michigan State, University of Oklahoma, Harvard, Emory, MIT, and the London School of Economics, to name a few.


Top 10 Business Books of 2011.

Top 10 Business Books of 2007.

Top 5 Transformation Books.

“An imperative read for those interested in creating optimal business value.”

“Everyone’s trying to figure out how...BTM charts out a path.”

Publications

Featured Books


We Think Differently!

“A thought-provoking look at how many kinds of companies can move beyond

simply being innovative and toward becoming more agile, resilient, and

profitable.”

© 2013 BTM Corporation. The BTM logo and tagline are trademarks of BTM Corporation.

BTM Corporation2777 Summer Street | Suite 702

Stamford, CT 06905T 203-969-9030 | F 203-969-9031

www.btmcorporation.com

Identify > Design > Accelerate.

PSS 360TM

BTM PSS 360 Overview

Business

btm corporation8

business of public services

business unit of btm

business service management

public services organizations

public services leaders

shared services

advisory services