BT Cloud Unified Communications - West UC · BT Cloud Unified Communications ... About Magnetic North and working with BT ... Messaging - Voicemail - Email Delivery Audio Services

In association with

BT Cloud Unified

Communications

for Customer Name

Pay-as-you-go cloud unified communications

Work anywhere productivity

Optional call recording

Optional contact centre

V2.6

In association with

Agenda

2

About Magnetic North and working with BT

Our OnDemand platforms

BT Cloud UC overview

Deployment and Success Management

Support

Open forum

In association with

3

Leverage cloud technology for next generation unified communications

Take advantage of BT’s 21st century network & our advanced UC platform

Leverage simple pay-as-you-go commercial terms incl. integrated 24 x 7 support and continuous innovation and upgrades

CLIENT LOGO HERE

Achieving [CLIENT NAME’s] goals

In association with

Working with BT

4

High availability platforms you can rely on

Success Management - with you today,

tomorrow and for ever

BT integrated billing that is clear and easy

to understand

Single point of contact for support and

service – 24 x 7 here in the UK

Continuous platform evolution ahead of

your business needs

In association with

Our platforms

5

BT Cloud Unified Communications

- Unified communications

- For all business needs

BT Cloud UC Contact Centre

- Blended inbound/outbound

- 100% web-based

- Advanced email/SMS features

- Unique Mobile Screening

BT Cloud UC Call Recording

- 100% web-based

- Integrated quality monitoring

- PCI compliance option

In association with

Avoid the legacy on-premise iceberg...

6

Initial capital investment

Administration

Add/move/change costs

Expensive support fees

Expensive upgrades

Downtime & resilience ££

End-of-life replacement

Visible

Costs

Hidden

Costs

In association with

The advantages of BT Cloud UC

7

OnDemand Cloud

Legacy OnsiteHosted

servers and

applications

Delivered

via IP

Direct to customer

premises

In association with

Cloud confidence

8

Security Reliability

In association with

BT Cloud UC

9

Customer

Call centre

BT Cloud UC

Contact Centre

option

BT Cloud UC

Call Recording

option

•PBX

•Auto attendant

•Conference rooms

•Voicemail to email delivery

•Twin GSM / IP ringing

•Salesforce integration

BT Cloud UC

Office softphoneOffice deskphone

In association with

Feature-rich PBX capabilities

10

In association with

Included features (all users)

11

G.711 / G.729 Hold / Retrieve Class of Service Transfer Dual Ring /

Mobile

Conference Meet Me

Conference

Voice Mail +

Email Delivery

Hunt Groups Pickup Groups

Auto Attendant Music on Hold Announcements Internal /

External

Ringtone

Manager /

Assistant

Working

MADNs with

Busy Lamp

Shared Call

Appearance

Click to Dial API Caller ID Call Forward

(Busy / No

Answer / All)

Do Not Disturb Call Park /

Retrieve

Call Waiting CLID / Calling

Name Display

Global Directory

(supported

phones)

Extension

Mobility

Observe /

Barge-in

Authorisation /

Account Codes

Diverts /

Routing Rules

In association with

Easy browser-based administration

12

In association with

Standard features (on top of core telephony)

13

Conference

- Ad Hoc Conference

- Meet Me Conference

Messaging

- Voicemail

- Email Delivery

Audio Services

- Music on Hold

- Announcements

In association with

Hot-desking support

14

Users can login to any PBX phone using

a simple code

Calls automatically follow the user to the

hot-desk phone

Voicemails are delivered automatically to

the user’s email address

In association with

Dual-ringing

15

Caller

Hosted

PBX

Incoming call

Office Phone

Mobile Phone

In association with

Corporate directory with click-to-call

1616

Just click

to call!

LDAP directory integration

Business directory

integration for Cisco and

other phones

In association with

Fax-to-email

17

BT Cloud UC

Incoming fax to

DDI number

0116 229 2727*

Fax to 0116 229 2727

delivered to individual

user’s email

Incoming fax to

DDI number

0116 229 2828*

Fax to 0116 229 2828

delivered to group email

* Fax-to-email priced as per DDI number

In association with

BT Cloud UC comes with...

18

Integrated BT Cloud UC Call Recording

In association with

Wide choice of devices

19

In association with

SIP-phone feature comparison

20

Model Number of

Lines

Screen Ethernet

Connectivity

Ethernet

Ports

Power over

Ethernet

Headset

Port

Cisco SPA 301 1 No 10/100 BASE-T

RJ-45

1 No No

Model Number of

Lines

Screen Ethernet

Connectivity

Ethernet

Ports

Power over

Ethernet

Headset

Port

Cisco SPA 303 3 Monochrome 10/100 BASE-T

RJ-45

2 No 2.5mm Jack

Model Number of

Lines

Screen Ethernet

Connectivity

Ethernet

Ports

Power over

Ethernet

Headset

Port

Cisco SPA

502G

1 Backlit

Monochrome

10/100 BASE-T

RJ-45

2 Yes 2.5mm Jack

In association with

SIP-phone feature comparison

21

Model Number of

Lines

Screen Ethernet

Connectivity

Ethernet

Ports

Power over

Ethernet

Headset

Port

Cisco SPA

512G

1 Backlit

Monochrome

1000 BASE-T

RJ-45

2 Yes 2.5mm Jack

Model Number of

Lines

Screen Ethernet

Connectivity

Ethernet

Ports

Power over

Ethernet

Headset

Port

Cisco SPA

504G

4 Backlit

Monochrome

10/100 BASE-T

RJ-45

2 Yes 2.5mm Jack

Model Number of

Lines

Screen Ethernet

Connectivity

Ethernet

Ports

Power over

Ethernet

Headset

Port

Cisco SPA

508G

8 Backlit

Monochrome

10/100 BASE-T

RJ-45

2 Yes 2.5mm Jack

In association with

SIP-phone feature comparison

22

Model Number of

Lines

Screen Ethernet

Connectivity

Ethernet

Ports

Power over

Ethernet

Headset

Port

Cisco SPA

509G

12 Backlit

Monochrome

10/100 BASE-T

RJ-45

2 Yes 2.5mm Jack

Model Number of

Lines

Screen Ethernet

Connectivity

Ethernet

Ports

Power over

Ethernet

Headset

Port

Cisco SPA

514G

4 Backlit

Monochrome

1000 BASE-T

RJ-45

2 Yes 2.5mm Jack

Model Number of

Lines

Screen Ethernet

Connectivity

Ethernet

Ports

Power over

Ethernet

Headset

Port

Cisco SPA

525G2

5 Backlit

Colour

10/100 BASE-T

RJ-45

802.11b/g WiFi

Bluetooth

2 Yes 2.5mm Jack

In association with

SIP-phone feature comparison

23

Model Number of

Lines

Screen Ethernet

Connectivity

Ethernet

Ports

Power over

Ethernet

Headset

Port

Polycom

Soundstation

IP5000

1 Backlit

Monochrome

10/100 BASE-T

RJ-45

1 No -

Model Number of

Lines

Screen Ethernet

Connectivity

Ethernet

Ports

Power over

Ethernet

Headset

Port

Gigaset N300

IP Dect Base

Station

+ 5 Handsets

1 landline

+ 3 SIP

N/A 1000 BASE-T

RJ-45

1 No -

In association with

Windows, Mac and Linux softphones + USB headset

24

In association with

Reuse IP phones from your legacy PBX

25

Any SIP endpoint (BYO endpoint)

• Some advanced features may not be available on all handsets

• Customers are responsible for provisioning and management of devices not

supplied by Magnetic North or BT

In association withOffice B

Office A

Powerful APIs for integration with your data

26

Caller

Routing API

Lookup CLID in DATABASE

Route to Office A

where CUST_REGION=SOUTHEAST

Route to Office B

Where CUST_REGION=MIDLANDS

Incoming call

Screen-pop API

In association with

Enhanced feature options

27

Unified Messaging

- Visual Voice Mail

- SMS

- Fax

Attendant Console

- Drag and drop connections

- Rapid Park/Pickup/Xfer/Conf

Presence

- Microsoft Lync / OCS

- Cloud Connect

In association with

Option - powerful operator consoles

28

In association with

BT or 3rd-Party

Internet

Access points and methods

29

Home worker

Remote Office

Nomadic Users

Head Office /

Call Centre

BT Cloud UC

Branch office (up to 40 calls)Office (from 40 – 1000’s of calls)

MPLS

MPLSHigh Availability

& converged WAN

Magnetic North

Network

Private DSLLow Latency

EBSA Annex M

50ms Latency

Delivered over

BT PSTN Line

Including router

BT Point to Point

Leased Line

Mobile SIP Client

(over WiFi)

In association with

Connect your IP-PBX & legacy PBX sites

30

SIP TRUNK TO IP-PBX

- leverage existing estate

- reduce line rentals

- unify call charges and billing

- internal dial plan

SIP TRUNK TO LEGACY PBX

- MN provided SIP-E1 gateway

- Each gateway supports 4 x E1

In association with

Virtualised PBX - connecting all of your sites

31

In association with

BT Cloud UC Contact Centre

32

BT Cloud UC Contact Centre

Inbound

Skillsets

Outbound

Email

SMS

IVR

Chat Mobile

Screening

In association with

Optional PCI compliance in the cloud

33

SeamlessAgent

always

present

Simple

XML APIKeeps card details

out-of-scope

In association with

Success Management Program

34

Acquisition ActivationIntensive

careBusiness as usual

In association with

Rapid deployment

35

Internet users live in as few as 5 days with new numbers

EBSA users live in as few as 15 working days

Onsite training and go-live support via Success Management

Port in existing Non Geo (08) numbers (~5 days)

Port in existing Geographic (01/02) numbers (~20 days)

* Any number provided by an operator with a porting agreement with BT

BRING YOUR EXISTING

GEO AND 08 NUMBERS

WITH YOU*

In association with

Assistance when you need it

36

24x7

UK-based

Support

Easy-

access

Web Portal

In association with

Simplified billing

37

Detail &

summary

billing

- Exceptions

- Graphical breakdowns

- Cost centres

- CDR-level detail

- CDR searches

In association with

What does it cost?

38

• Per Extn

• Per Concurrent Agent

Fixed Cost Setup

• Per Extn

• Per Concurrent Agent

Fixed Monthly Rentals • Call Charges

• SMS Messages

• Call Centre Usage

• Call Recording

Usage Charges

In association with

Contract options

39

Freedom

• Zero commitment – great for proof of concept

• 30 days notice to leave at any time

12 month

• Commitment has its rewards

• Pay annually in advance for discounted rentals

3 year

• Deep discounts on setup and rentals

• Pay annually in advance for discounted rentals

5 year

• Further discounts for longer-term commitment

• Pay annually in advance for discounted rentals

* Quarterly payment option available at higher tariff

In association with

Open forum for questions

40

In association with

41

Thank you

www.magneticnorth.com

In association with

42

Backup Slides

Architecture, Resilience, Security

In association with

We give you...

Secure solution

ready for business

PCI-DSS

certified

datacentres

ISO27001

security

certified

43

In association with

We give you...

High-availability

Multiple

active-active

geo-independent

data centres

Multiple

data and voice

connections

44

In association with

Multi-tenant solution

45

Global Administrator

Agents,

Supervisors,

Managers

Tenant Data

Tenant

Administrator

Agents,

Supervisors,

Managers

Tenant Data

Tenant

Administrator

Agents,

Supervisors,

Managers

Tenant Data

Tenant

Administrator

Tenant A

Secure PartitionTenant B

Secure Partition

Tenant C

Secure Partition

In association with

Architecture overview

46

BT IP

Exchange

Alternates

Resilient

Routing

Customer

Connections

Firewall

Pairs in HA

Carrier

Switch Pairs in HA

PBX

Cluster

(HA- UNIX)

PBX

Cluster

(HA-Unix)

Heartbeat

failover

Customer A

Customer B

Customer A

registrations

Customer B

registrations

In association with

IP connectivity & resilience

47

Magnetic North has its own ASN

(Autonomous System Number)

We are an ISP

in our own right

Magnetic North peers with 5

Tier-1 ISPs concurrentlyBGP + HSRP equipped

hot-failover routers

Dual Firewalls

Dual Switches

In association with

Platform connectivity and resilience

48

All servers are clustered

for resilience

Dual CPU

Dual PSU

RAID-5

Carrier Switches are

GARP enabledMaximum impact of failure

= 0.5 sec silence

In association with

How does it work?

49

Note:

Customer firewall must be configured

to prioritise VoIP and reserve sufficient

bandwidth for voice calls.

In association with

Scalable SIP recording platform – in depth

50

Voice

Network

Voice data

Intelligent

Tap Units

SIP + RTP

Recording

Server

Indexing

Server

Consolidation

Server

SIP

Raw RTP

Call

Details

Compression

Server

WAV Audio Compressed

Audio

SAN

Database

Call Details

Alternate

Datacentre

Replication

Replication

In association with

Application services

51

https://recording.bt.com

Web Farm

SAN

Database

Call Details

Call Audio

Serving Web Pages

Streaming Audio

In association with

IP peering – UK POPs

52

In association with

Express peers

53

Connected to all

major content

providers

No more than

a single hop

without traversing

public internet

In association with

Global IP reach with QoS

54

In association with

Customer connectivity options

55

EBSA

Leased

Lines

MPLS Public

Internet*

EFM

* Customer firewall must be configured to prioritise VoIP, QoS cannot be guaranteed by MN

In association with

Integration with customer systems

56

Magnetic North

Datacentre

SIP Trunks

SIP Trunks to existing IP PBX

for VoIP calls

or

Quad E1 Gateways for

Euro ISDN Presentation

Existing IP PBX

In association with

Automatic provisioning

57

Spreadsheet

Import

XML-based

Provisioning API Cloud

Database

In association with

Provisioning worksheets and API

58

In association with

Operational analysis and guidance

59

In association with

Developing with the business

60

Paper based Full CRM system e.g. Siebel

Maximise Toolbar

Toolbar + Keystroke Macro Toolbar + API Screen Pop

100% Integrated

Level of Maximise Integration

Developing BusinessStart-up Mature Business

Growth of Business