BSI how standards can help the public sector

Closing the gapHow standards can lower the cost of delivering first class public services

raising standards worldwide™

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Closing the gap

The delivery of first class services to the public is becoming harder. Public sectorbudgets are being cut, even while the impact of the downturn continues to hitrevenues and increases the demand on resources. The difference between whatcommunities need and the money to pay for it is set to grow. Public servantsface the challenge of narrowing that gap. One solution is through the use ofnationally recognized standards.

How standards can lower the cost of delivering first class public services

How can standards make a difference?

There are some 27,000 current published standards(only a few of which can be mentioned here). Theycover virtually every area of human activity.

Find out how standards can help deliver first class public services

Contact us:To talk to a BSI representative please call us on 020 8996 9001 or email [email protected]

To search the full standards catalogue visit

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Standards are published documents, written by experts, which set out the optimum approach to delivering goodsand services. As such they provide a short-cut to excellence in service delivery and a direct route to cost saving.

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This document offers a snapshot of how thepublic sector can use standards to:

✔ save money

✔ support and drive policy

✔ embed efficiency

✔ reduce risk

✔ ensure compliance

✔ side-step expensive consultants fees

✔ provide instant off-the-shelf solutions

✔ uphold public confidence

✔ ensure the delivery of best value to service users.

“All confidential data remains totally secureand customers also need to feel confidentthat any data or file sent across to them byemail will not be contaminated with a virus.It is critical that our database andinformation is protected at all times or wecould seriously damage our reputation.”Mark Buggy, IT Security Manager, NHS Purchasing andSupply Agency on certification to ISO/IEC 27001

“We put a high priority on delivering ourservices to the community, whatever thecircumstances. Whether it’s severe weather, flupandemic, even floods and fires or somethingas small as local blackout or water shortage, it is vital we maintain those services on whichcustomers rely. We continuously strive toimprove our business continuity arrangements,and quickly saw that BS 25999… could driveour arrangements to the level of aninternationally recognized standard.”Alan Jones, Deputy Head of Emergency Management & BCMProgramme Manager, West Sussex County Council

“By providing mediated access to thecomplete collection of British Standardsvia the library service website, HampshireLibrary and Information Service is able topromote best business practice in all areasfrom computer management to theprovision of safety glass. Our customersare frequently amazed at the range oftimely and accurate information availablevia a few clicks of the mouse, regardless ofwhere they live, work or study.”Helen Brewer, Business Information Services Manager,Hampshire Library and Information Service

“Since the initial introduction of BSOHSAS 18001 during 2001, the authorityhas seen a 38 per cent decrease in thenumber of working days lost throughindustrial injury. This trend is helped bythe increased awareness of health andsafety in the workplace and the effortsby services to improve their health andsafety performance.”David Marshall, Head of Personnel Services, Renfrewshire Council

86%of Local Authoritiesare BSI Members

12%of UK Police Services are BSI Members

64%of UK Fire & Rescue Servicesare BSI Members

26%of NHS Trusts areBSI Members

raising standards worldwide™

04/10

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About BSI

BSI is a global independent business services organization that inspires confidence and delivers assuranceto over 80,000 customers with standards-based solutions. Originating as the world’s first nationalstandards body, BSI has over 2,500 staff operating in over 147 countries through more than 50 globaloffices. BSI’s key offerings are:

• The development and sale of private, national and internationalstandards and supporting information that promote and sharebest practice

• Second and third-party management systems assessment andcertification in all critical areas of management disciplines

• Testing and certification of services and products for Kitemark andCE marking to UK, European and international standards. BSI is aNotified Body for 15 New Approach EU Directives.

• Certification of high-risk, complex medical devices

• Performance management software solutions

• Supply chain security solutions which identity and mitigate risks in supply chains

• Training services in support of standards implementation and business best practice.

www.bsigroup.com/standardsFor further information please visit