BSC for Orientation

8/10/2019 BSC for Orientation

1/62

Balanced ScorecardBalanced Scorecard

& Its Application& Its Applicationat PT. Hexindoat PT. Hexindo AdiperkasaAdiperkasa TbkTbk

PT Hexindo Adiperkasa Tbk

2012 Strategic Management Office


2/62

B & A

2012 M O

Topik Bahasan :

M O

K BC

P BC H

I BC H : P, P, F

A BC


3/62


4/62

B & A

2012 M O

O

CHIEF OF

ADMINISTRATION

OFFICER

CORPORATE

PLANNING DIV

CORPORATE

SECRETARYLEGAL

INTERNAL

AUDIT

SMO & ICAdhie Ardiansyah

Dept Head

IT

CORP. PLANNING

Listiana

Deputy Dept Head

Ardita

Staff

Agustomi S.

IC Staff


5/62

B & A

2012 M O

& F( BC)

M P P (BC) BC .

M BC BC D, D,C & P.

M BC D, D, C & P.

M & .

M L BC , / & ().

M L BC .


6/62

B & A

2012 M O

B


7/62

B & A

2012 M O

P :

PerubahanPerubahanPerubahanPerubahan ParadigmaParadigmaParadigmaParadigma

EraEraEraEra IndustriIndustriIndustriIndustri EraEraEraEra InformasiInformasiInformasiInformasi

D ,

D ,

D ,

D ,

M ::::

.

/ .

K :

K P

H

K

P P

P


8/62

B & A

2012 M O

A K :

B O

:

M.

J (JI) P.

C .

E E.

B P .

I

:

K .

D .


9/62

B & A

2012 M O

BSC adalah sebuahkerangka kerjayang membantu

organisasi dalammemvisualisasikandan

menterjemahkan strategykedalamtujuan tujuanoperasionalyang mengarahkanperilakudan

kinerja.

Copyright 2006, Stroudwater Associates, Inc. All Rights Reserved

BALANCED SCORECARD


10/62

B & A

2012 M O

Communication ToolCommunication ToolCommunication ToolCommunication Tool

Strategic ManagementStrategic ManagementStrategic ManagementStrategic Management

SystemSystemSystemSystem

Measurement SystemMeasurement SystemMeasurement SystemMeasurement System

M M

,

,

.

M

; ; ;

; .


11/62

B & A

2012 M O

B

F P

C P

I B P

L & G P


12/62

B & A

2012 M O

B :

I () ( )

I M L, & M M

I I & E

I P ( L&G, BP ) ( C, F )


13/62

B & A

2012 M O

BSC Mengukur Indikator Keuangan dan

Non Keuangan

Future ApproachPast Experienced Approach

New MethodOld Method

Balanced ScorecardPerspektif Keuangan

Financial Ratio :

ROI

EBITDA

ROCE

4 Perspective :1. Finance

2. Customer

3. Internal Business Process

4. Learning & Growth


14/62

B & A

2012 M O

Masa Lampau

Perspektif Keuangan (F)Untuk sukses secara finansial, apa yang

harus kita perlihatkan kepada para

pemegang saham?

Hari ini Hari ini

Perspektif Konsumen (C)Untuk mencapai visi kita, apa yangharus kita perlihatkan kepada para

konsumen?

Perspektif Proses Bisnis (BP)Untuk memuaskan pemegang saham dan

customer, proses internal seperti apayang harus kita unggulkan ?

Masa Mendatang

Perspektif Pembelajaran & Pertumbuhan (L&G)Untuk mencapai visi kita, dukungan seperti apa yang

bisa diberikan untuk mempertahankan kemampuan

untuk berubah & semakin baik?

Sumber : Diadaptasi dari Robert Kaplan & David Norton Using Balanced Scorecard as Strategic Management System

BC M I M L M D

VisiVisi &&StrategyStrategy


15/62

B & A

2012 M O

PeoplePeoplePeoplePeople

If we manage employee

properly, and motivate them

effectively,

Business ProcessBusiness ProcessBusiness ProcessBusiness Process

We can do the right things

at the right time,

CustomerCustomerCustomerCustomer

And we can maximize a

customer satisfaction.

FinanceFinanceFinanceFinance

As a result we can increasesales and profit

H 4 BC :


16/62

B & A

2012 M O

C H & A :

C E

F

K

P B

P & P

P

/ L

P L

Makanan

Berkualitas

P

C

Keahlian & Tingkah Laku

Karyawan


17/62

B & A

2012 M O

L & G

C

F

B

,

& ?

,

?

,

O ?

I ,

?

STRATEGY


18/62

B & A

2012 M O

AEG & BALANCED COECAD

M

M :

B :

M & F

DC

E

P

M

I


19/62

B & A

2012 M O

MEMAHAMIPERSPEKTIF - PERSPEKTIF DALAM BSC

Customer

Learning & Growth

Internal Processes

Financial


20/62

B & A

2012 M O

D ,

/ .

: L .

2 : G & C E.

1.EEKIF KEANGAN

L

C E G

I A

I

C

E

C

E

O


21/62

B & A

2012 M O


22/62

B & A

2012 M O

KEEBAAAN DALAM EEKIF KEANGAN:

1.H &

: ,

2.I ,

& .

3.M


23/62

B & A

2012 M O

2. EEKIF KONMEN

KAN AMA DALAM EEKIF KONMEN


24/62


25/62

B & A

2012 M O

3. EEKIF INENAL BINI

4 EMA AMA DALAM PEPEKIF INENAL BINI, :

OPEAION MANAGEMEN POCE COME MANAGEMEN POCE

INNOAION POCE EGLAO & OCIAL POCE

EGLAO & OCIAL

OCE

OEAION MGM

OCE

INNOAION

OCE

COME MGM

OCE

P

&

&

P

E

P

C &

P

I &

P

D

A

G

& D P

D

L

H, &

E

E

AAAN AEGI DALAM EEKIF KONMEN


26/62

B & A

2012 M O

4. PERSPEKTIF PEMBELAJARAN & PERTUMBUHAN

HMAN CAIAL OGANIAIONAL CAIAL INFOMAION CAIAL

K

A

C

L

O

D

D

N

OLID FONDAION FO

IMOING COMAN EFOMANCE


27/62

B & A

2012 M O

CONTOH PETA STRATEGI

Objectives

Fast groundturnaround

Objectives:What the

strategy istrying to

achieve

Targets

30 Minutes

90%

Targets:The level of

performance orrate of

improvement

needed

Cycle TimeOptimization

Initiatives:Key action

programsrequired to

achievetargets

InitiativesMeasures

On Ground Time

On-TimeDeparture

Measures:How success or

failure(performance)

against

objectives ismonitored

Strategic ThemeOperating Efficiency

Profits andRONAFinancial

Learning

Ground crewalignment

Lowestprices

Fewer planes

Customer

Internal

Fast ground

turnaround

Strategy Map

On-timeService

Attract & RetainMore

Customers

GrowRevenues


28/62

B & A

2012 M O

KE EFOMANCE

INDICAO

KE EFOMANCE INDICAO

IDENIFING

DAFING

MEAING

MONIOING

EPOING

IION, MIION

& AEG

BALANCED

COECAD


29/62

B & A

2012 M O

, M

A

F

L & G

B

C

O

K P I

K P I

K P I

KPI = M

.

G KPI :

C, , M

I &

C &

KE EFOMANCE INDICAO


30/62

B & A

2012 M O

KPI

O

INGKAAN KE EFOMANCE INDICAO

KPI EL

AEGIC

OBJECIE

MEAE

EL

MEAE

ACII

KPI POCE

KPI

M


31/62

B & A

2012 M O

C I

N C

INGKAAN KE EFOMANCE INDICAO CONOH

O

M

M

A

#

/

Improve Customer

Satisfaction on Service

Develop Competent

Employee

2 K

K

# /

% K

P D P


32/62

B & A

2012 M O

B

P. H A


33/62

B & A

2012 M O

&


34/62

B & A

2012 M O

MENGAA HA BH BC ?

M K O

P P.

M K O

M O P .

M

B & A


35/62

B & A

2012 M O

L : P B

K & N

P / P K

D P

IE K

2005

B & A


36/62

B & A

2012 M O

BC I H

20082006 2010 - 201220092007

PHASE 1 PHASE 2

PreparationBSC fully implementation, as a foundation of

Performance Evaluation System

Becoming a Strategy & Performancefocused Organization

Trial period

System Automation Strategic Management

Office established

More objectives in reward system implementation Better Employee Performance Evaluation System Performance Awareness created

Linking the Corporate Performance Div./Dept. Performance

Individual Performance Link the BSC to Planning & Budgeting

Link the BSC to Corporate Strategy Management System

B & A


37/62

B & A

2012 M O

BODs InterviewBODs Interview

Corporate StrategyFormulation

Corporate StrategyFormulation

Final Corporate

BSC

Final CorporateBSC

BODs InterviewSummary Report

BODs InterviewSummary Report

Business/FunctionalUnit BSC

Development

Business/Functional

Unit BSCDevelopment


Finetuning


Finetuning


Agreement

Business/FunctionalUnit BSCAgreement

Final BBusiness/Functional

Unit BSC

Final BBusiness/Functional

Unit BSC

BSCSocialization

BSCSocialization

BSC

Quarterly Review

BSCQuarterly Review

Business/FunctionalUnit BSC Quarterly

Report

Business/FunctionalUnit BSC Quarterly

Report

RekapitulasiHasil BSCTahunan

RekapitulasiHasil BSCTahunan

Pengumuman

Hasil BSCTahunan

PengumumanHasil BSCTahunan

Rekapitulasi BSC

Tahunan

Rekapitulasi BSCTahunan

ALUR PROSES PENGELOLAAN BSC

Evaluasi TahunanPenurunan ke Level

Business/Functional UnitPengembanganLevel Corporate

Implementasi &Evaluasi Kwartal

B & A


38/62

B & A

2012 M O

Langkah langkah penurunan

a.ANALISA

SCORECARDKORPORAT

a.REVIEW MISIDIVISI/DEPT

b.ANALISAHARAPAN

CUSTOMER

b.PENGEMBANGAN

PETA STRATEGI

a.PENGEMBANGAN

SASARANSTRATEGIS

DIVISI/DEPT

b.PENGEMBANGAN

KPI & TARGET

a.PENGEMBANGAN

INISIATIFSTRATEGIS

b.PENGEMBANGAN

STRATEGIC

INITIATIVECHARTER

STEP 1

Analisa Peta Strategi

Korporat

STEP 2

Analisa InternalDivisi/Dept

STEP 3

PengembanganPeta Strategi

Divisi/Dept.

STEP 4

PengembanganKPI & Target

STEP 5

PengembanganInisiatif Strategis

B & A

PT He indo Adiperkasa Tbk


39/62

B & A

2012 M O

B O E

E E &

C

Foster Working Environment that Encourages & Recognizes Contribution

I H C F

M, B

B O

I

M F G

C

LEANING

&GOH

LEANING

&GOH

BINEOCE

BINEOCE

COME

COM

E

FINANCE

FINANCE

PT.Hexindo Adiperkasa TbkFY12 CORPORATE STRATEGY MAP

FY2012

F.1 M

F.4 O

C E

F.3. I

F.2. E

C P

C1. CP HE M

C2. C & L

B1. I E

B P

G

B2. I

F

B3. I P

A &

B6. I C

B4. E

B5. I E

I B

O

B10. O

A

L1. O P P

L2. E P

M I

L3. E I

I M

The Most Close & Reliable Partner

B7. C

C MB8. O

I C

B9. I

C M

L4. E C H

& C C

B & A


40/62

&

2012 M O

CF100% F1.3 OIC I C

F

F

F

F

F

F

F

OCE

100%

100%

100%

ID10,000.

100%

100%

100%

F12AGE

CF2.3 % G P G

CF2.2 G P

CF1.4 D/E D E

CF1.5 P

CF1.2 OE E

F2.1 N P

F1.1 FI

KI

C

C

LINK O

F2. E

CP

F1. M

AEGICOBJECIE

FY12 CORPORATE KEY PERFORMANCE INDICATOR

B & A


41/62

2012 M O

NF100% F4.3 % I OE

F11 (B . A)

F

F

F

F

F

OCE

100%

100% B

100% B

100%

100%

F12AGE

NF4.2 % O E

P CF3.1 F3. I

NF4.1 % O E

P CF3.2 % G

F4. O C

E

P CF4.4 % A

LINK OKIAEGIC OBJECIE


B & A


42/62

2012 M O

MF100% C1.3 % C N O O G B

(B . A)

MF100% C2.2 % I E

L

MF100% C1.2 % N E

A

MF100% C2.1 % E

100%

F12

AGE

F

OCE

MC1.1 M

E

D

L

C1.

L HE

M

C2. C

& L

LINK OKIAEGIC OBJECIE


B & A


43/62

2012 M O

100%

95%

B4.1 % G E

I (GI & MF)

B4. E

M

PP

P

I

PP

P

0%

0%

100%

B3.2 P

% D D

% B O C

% O C JO

PPP

PPP

100%100%

B3.1 P A

% O % P A

B3. I A &

P &

MF100% B1.1 % JD

B1. I E B

P G

B2. I F MI95%B2.1 %F A

LINK OOCEF12

AGEKIAEGIC OBJECIE


B & A


44/62

2012 M O

FF95105%

P

B7.1 % C PB7. C C

M

FF100% B7.2 C C

CMO0B6.2 # D J C)

(1 OCD & P )

B6. I C

INAD, CP

PP

MD

MM

OCE

CP

PP

MD

LINK O

100%

60%

B5.1 % A AM O

A

FMC

A

B5. I E

I B O

100%B6.1 % C BP P &C

P : 100%

: 100%

B5.2 H

F12AGE

KIAEGIC OBJECIE


B & A

O O O O


45/62

2012 M O

PPPP100% BB8.2 I O

I IP & I

CF100% BB9.2 F A O

B9. O F A

FC100% BB10.1 % O A

B10. I C

M

FC100% BB10.2 % A

PPPP100% BB8.1 I AB8. O I L

CI100% B9.1 F A /

D

MF100% B9.3 I D

()

LINK OOCEF12AGE

KIAEGIC OBJECIE


B & A



46/62

2012 M O

HH100% L4.1 % % C H D

( J

D )

L4. E C

H & C

C

II95%L3.2 % I I I

B

L3. E I I

M II70%L3.1 % L I I

HH100% L1.2 E P

L2. E

M

I

HH100% L1.1 P L1. O P P

MOMO100% L2.2 I

M

CC100% L2.1 # B I

LINK OOCEF12AGE

KIAEGIC OBJECIE


B & A


47/62

2012 M O

K BC

HANA EKEDA PELAPOAN DAN PENGKAN AJA

NDOME

KPI GAME

IDAK BEHBNGAN DENGAN IEM EMNEAI

KOMIMEN KEPEMIMPINAN ANG LEMAH

ANDA ANDA DAI KI GAMING

HANA PENGKAN ANG MDAH ANG HANA DILAPOKAN

AGE DIBA EENDAH MNGKIN

( ) KPI .

B & A


48/62

2012 M O

KETERKAITAN

BSC & PENILAIAN KERJA KARYAWAN

B & A


49/62

2012 M O

NILAI AKHI EONAL EALAION E

KAAAN

1. BC

2. AEA ANGGNG JAAB

EKEJAANDIILIN

1. ALA INCEMEN

2. OMOI JABAAN / OII

3. BON AHNAN

B & A


50/62

2012 M O

GM 80% 20% 20%*

MGR 80% 20% 20%*

SPV 70% 30% 20%**STAFF 60% 40% 20%**

* GM/ MANAGER = WL, PE Target Submission, PE Scoring Submission

** SUPERVISOR - STAFF = WL, Late, Absence, PE Target Submission, PE Scoring Submission

POSITION A. BSC

B. JOB

ASSIGNMENT C. DICIPLINE

MAI ENILAIAN KAAAN

B & A


51/62

2012 M O

PengenalanQPR

B & A


52/62

2012 M O

A P ?

KPI.

E

.

I K

.

I

.

B & A


53/62

2012 M O

E D

B & A


54/62

2012 M O


55/62

B & A

N


56/62

2012 M O

N

B & A

N


57/62

2012 M O

N

B & A


58/62

2012 M O

M C & A :

1 K

2 A , A

3 K H

4 K I / A

5 L

6 / A

7 L A , A

OK .

B & A


59/62

2012 M O

Mengakses Comment & Action Plan

M C & A :

1 A

C / A

2 K / A A / M

B & A

L M /


60/62

2012 M O

L M /

Step 1

Step 2

K

KI

Step 3

O

Step 4

M

Step 5

L

Correct ??

1 H KIKI

/ /

2 M KI MO

3 M MO

4 L /

MO ( )

No

Yes

REVIEWMEETING

Recheck

B & A

Performance Review System


61/62

2012 M O

WorkSchedule

Action

Plan

Strategic

Initiative

Score

card

Scorecard

Score

card

Scorecard

Goal/Target

Goal/Target

Goal/Target

DIRECTOR

DIVISIONHEAD

DEPARTMENTHEAD

SECTION HEAD/STAFF

StrategicInitiatives

Plan

ScheduleGoal/Target Implement

MonthlyReviewMeeting

MonthlyReviewMeeting

Bi-monthlyReviewMeeting

GOAL/TARGET PLANNING IMPLEMENTATION REVIEW/FOLLOW UP

Performance Review System

B & A


62/62

2012 M O

BSC for Orientation

Documents