Comprehensive Retail Consulting 1 ©2014 Boston Retail Partners. All rights reserved Transforming the Supply Chain (based on results from BRP’s 2014 Supply Chain Benchmark Survey)
May 25, 2015
Comprehensive Retail Consulting
1©2014 Boston Retail Partners. All rights reserved
Transforming the Supply Chain(based on results from BRP’s 2014 Supply Chain Benchmark
Survey)
Comprehensive Retail Consulting
2©2014 Boston Retail Partners. All rights reserved
“First mover advantage is still available in the game of unified commerce. Most retailers have started down the road, but very few have created a true unified commerce model.”
- Ken Morris, Principal at Boston Retail Partners
Comprehensive Retail Consulting
3©2014 Boston Retail Partners. All rights reserved
Key Findings
93% of retailers are making unified commerce a top priority
22% have merged cross-channel efforts into a single organizational structure
75% have inventory available for fulfillment to all channels
Comprehensive Retail Consulting
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Key Company Initiatives
Unified commerce is top of mind with emphasis on seamless experience across any channel and ability to buy, return and ship anywhere
Comprehensive Retail Consulting
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Supply Chain Support
As organizations put more corporate emphasis on unified commerce, the supply chain clearly has to respond to meet these demands
Comprehensive Retail Consulting
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Technology Investment
Hosted infrastructure and cloud-based solutions continue to expand as retailers embrace the cloud as part of their IT tool kit
Comprehensive Retail Consulting
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Channel Growth
Most retailers now anticipate greatest sales growth through online sales
Comprehensive Retail Consulting
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Supply Chain Objectives
Retailers are satisfied with their progress in reaching their supply chain objectives
Comprehensive Retail Consulting
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New Supply Chain Metrics
In a unified commerce world, the traditional measures and metrics of supply chain performance need to be completely revisited and a new evolving set of metrics adopted
Comprehensive Retail Consulting
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Transportation and Logistics Events As consumers are demanding real-time
inventory in all channels, it is critical that retailers are able to provide accurate and timely information
Comprehensive Retail Consulting
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Key Findings
Focused on unified commerce• 93% are adopting a unified commerce model
Cross-channel inventory fulfillment• 75% can fulfill inventory
across multiple channels
Corporate initiative• 63% identify “enable seamless
customer experience online and in the store” as top initiative
Comprehensive Retail Consulting
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“Just as technology has provided continuous connectivity and responsiveness to the consumer, it also provides the tools to create a robust, responsive and information-rich supply chain. With advanced networks and sophisticated software and analytics, the technology is readily available to enable unified commerce. Now is the time to align the people and processes with the technology to make real-time retail a reality”
- Ken Morris, Principal at Boston Retail Partners
Comprehensive Retail Consulting
13©2014 Boston Retail Partners. All rights reserved
Download the Supply Chain Survey
Download the full report at:http://bostonretailpartners.com/resources/2014-supply-chain-benchmark-survey/