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Dec 25, 2015
The Global Financial Crisis has resulted in a rationalisation of the Broker industry with the following consequences:
•Increase in channel conflict as the banks seek to cut independent brokers out
•Loss of revenue as upfront and trailing commissions have been reduced
•Banks have imposed tougher sales volume & cross-sell targets, penalties for application re-work and claw-back provisions
•Greater use of the internet by customers as a research/loan application tool and the increasing influence/role of social media
•Increased regulation
•Entry of Planners into the Broking space
CURRENT BROKER ENVIRONMENT
We understand this environment and the challenge for brokers is how to prosper and grow in the new world. The solutions include:
•Addressing channel conflict
•Increasing or diversifying revenue streams
•Differentiating yourself
•Adopting new products, services and technologies
•Seeking out price advantage opportunities
•Expanding customer base/demographic
•Developing customer retention strategies
•Proving to the customer that there is a trusted adviser role
Success will depend on the mix of the above strategies being adopted.
BROKER CHALLENGES
* IFBF is a resource to assist Independent Brokers
• A mortgage implies a shortfall of money and an investment requires a surplus of money
• Often time poor
• Dealing with unexpected lifestyle expenses including helping elderly or sick family members
• How to implement cost effective and tax effective strategies
• Apprehension with investing due to lack of available funds to start
CUSTOMER CHALLENGES
Customers want to achieve a secure financial future
but they have challenges including:
In response, customers may:
• delay investing while paying off the mortgage
• re-draw against the equity in the house, if the bank allows
• implement savings/investment plan that requires discipline and is difficult to maintain with life’s unexpected expenses
• adopt salary sacrifice, if disposable income allows
• borrow, if disposable income and lifestyle allows
CUSTOMER RESPONSE
RED vs BLUE – IT’S YOUR CHOICE
Innovation & Value = Blue Ocean Strategy
“Defend Current Position”
“Innovate and purse new opportunities”
We recognise and understand these challenges. So we embarked on a journey to find a solution. This journey has taken many years as we:
Looked at the products available in the market
Found them inflexible
Identified that these products were designed for the benefit of the bank
Designed a solution that will create wealth
MARKET OPPORTUNITY
Aspire > is a new category of product. It’s about long term wealth accumulation, combining a property loan with investment growth through funds management. It works best for those aspiring to build
capital whilst repaying their loan in a tax effective way. At the end of the day, you own your home and have an investment portfolio with no impact to your lifestyle.
PRODUCT DESCRIPTION
• A customer acquires a mortgage similar to a standard home loan
• Repayments are the same as for a standard home loan, i.e. no extra repayments
• A portion of the repayment taken from the principal component is paid to an investment
• At loan maturity there may be an outstanding loan balance.
• Investment will be units in WMHL Fund - ASX300 Index Portfolio
• Income from the investment is paid to the loan
• All interest and fees relating to the investment are tax deductible
• At maturity of the loan any outstanding loan balance may be paid for by the investment.
• Covers any shortfall at loan maturity between the outstanding loan balance and the investment value.
• This means you always own your home at the end of the loan term.
PRODUCT DESCRIPTION
1. PROPERTY LOAN 2. INVESTMENT 3. GAP PROTECTION
Loan amount - $500,000
Loan term - 25 years
Interest rate - 6.60%
Monthly repayments - $3,407.35
Your Investment Ratio - 30% of principal portion of repayment is to purchase units in WMHL Fund (ASX300 Index Portfolio)
Aspire > EXAMPLE
Standard Loan Repayment Aspire > Repayment
Aspire > EXAMPLE - OUTCOME 1. PROFIT
Investment Balance$307,000
Outstanding Loan Balance$110,000 =
less
$196,000
After 25 years you have $307,000 in investments
ASX300 > Outstanding = $196,000 index loan balance
Aspire Investment(Growth 8%, Dividend 4%)
Principal
Interest
Aspire > EXAMPLE - OTHER OUTCOMES
Many of you will be thinking about other scenarios including:
What happens if the ASX300 is less than outstanding loan balance?
Gap Protection
Can I terminate the loan early? Yes
Can I keep my investment if I refinance? Yes
Can the investment pay off my loan early? Yes
Qualitative Research Summary
• EVERYONE would look into the product
• Many would sign up NOW
• Most would need to put their numbers in to ‘CHECK IT OUT’
• WORD OF MOUTH/ RECOMMENDATIONS from friends and family is important
• YOUNGER PEOPLE seemed more enthused about the product than older people Positive Feedback
•It helps you save while you invest (in home and shares)•Perceived low or no risk (Gap Protection achieves this)•Can be understood by most•New and different from anything else on the mortgage market
Negative Feedback•“Sounds too good to be true” – out of character with bank behaviour•Uncertainty/anxiety – what happens if (when) it doesn’t go to plan•Concerns over paying more interest (if shares do not perform as expected, if it’s a more expensive loan)•Early repayment – No Gap Protection
MARKET RESEARCH
QUANTITATIVE MARKET RESEARCH
57% of 1,895 survey participants said YES!
Net Wealth
Aspire >
Private Banking
Financial Planning
YOUR BLUE OCEAN – CUSTOMER SEGMENTATION
Age
45$100k
Your challenges Aspire’s solutions
• Resolving channel conflict • No channel conflict as banks do not offer Aspire >
• Increasing or diversifying revenue streams
• Increased trail commissions due to slower amortisation of loan balance
• Receive greater remuneration with WealthMaker
• Differentiating yourself• Aspire > is a blue ocean strategy• Offer customers new and innovative products - Aspire >
• Adopting customer centric solutions
• Aspire > allows customers (owner occupiers) to take out a home loan and invest simultaneously
• Aspire > is a smarter and low risk strategy for investment property buyers
• Expand customer base /demographic
• Potential to increase customer base/demographic through targeted marketing of Aspire >
• Seeking out price advantage opportunities
• Competitive rate with more ‘value for money’
• Developing customer retention strategies
• Customers more likely to stay in loan longer because of the growing investment and Gap Protection
• Proving to the customer that there is a trusted adviser role
• Increase customer satisfaction by providing customers with a tax effective wealth creation strategy
Aspire > SOLUTION
SELLING Aspire >
How will WealthMaker assist you?
1.Sales script
2.Marketing material, e.g. brochures
3.Specifically designed Aspire tools, e.g. calculators
4.Training
5.Support from the WealthMaker team
6.Better remuneration
1. Register
2. Accreditation / Training
3. Have fun “Aspiring”
Contact Details
Name Email Phone
Michael McAlary
1800 Aspire(1800 277
473)
Jess Houston [email protected]
Clive Wilson [email protected]
YOUR NEXT STEPS