brochure pbx eng neu - Marketing materials of MIXvoip · brochure „Cloud PBX | Functions“ Welcome your customers in a professional way and be sure you don‘t miss any calls thanks

MIXpbxCloud Solution

Multiple functionalities and high flexibility

High availability and securtity

Costs and contract terms

Consulting and implementation

Support

Cloud PBXDescription | English

Internet

Telephony

PBX

Support

Web

[email protected]

MIXvoip Sprl

84, rue de CalevoetB-1180 Uccle Belgien

Tel: +32 2 342 42 70 Fax: +32 2 342 42 79

MIXvoip Sa

70, rue des PrésL-7333 SteinselLuxembourg

Tel: +352 20 3333 20Fax: +352 20 3333 90

MIXvoip GmbH

Theo-Blum-Straße 14D-54439 SaarburgDeutschland

Tel: +49 651 9374 88Fax: +49 651 9374 8888

MIXpbx: Cloud telephony solutionMIXpbx is a virtual phone central accessible via an Internet connection. The phone calls are not performed via the classic ISDN line network anymore, but over the Internet as VoIP calls (Voice over Internet Protocol).

High availability and securityMIXpbx grants a 24/24 accessibility

• Better voice quality and highest security levels• MIXvoip SBC routing: VPN and

QoS with Mikrotik IP routers• Regular failover tests • 24/7 lines monitoring

• Protection against abuses: MIXvoip Antifraude Protection• Hosting in a high security datacenter (Tier IV):

99,995 % of availabilty• Always up to date with automatic updates

Cost and terms of contractReduce your costs while increasing flexibility with the MIXpbx:No cost related to:

• Acquisition of a new phone central • Addition of new functionalities and expansion • Updates and maintenance included • Monthly invoicing: according to your needs

• Minimum commitment period: 6 months, afterwards terminable monthly

• Top Call rates: worlwide calls as of 0,01€/min• Free calls worldwide to MIXvoip connected

landline users• Option: flatrate to more than 100 destinations• Reduce costs with MIXvoip Internet lines

More information in our brochures „Business Telephony“ and „Business Internet“

Tier 1 Tier 2 Tier 3 Tier 4

Redundancy N N+1 N+1N after every

failure

Incoming lines Only 1 Only 11 Active1 Passive

2 Active

Weaknesses (Single Points of Failure)

Many + human failure

Many + human failure

Some + human failure

None + human failure

Limited failure proof

Failure proof

Maximum dowtime 28,8 h 22,0 h 1,6 h 0,4 h

Availability 99.671 % 99.749 % 99.982 % 99.995 %

Multiple functionalities and flexibilityThe MIXpbx offers all the common features of a traditional telephone system, such as parallel and serial calls or different call transfer variants.

Detailed explanations of the functions in our brochure „Cloud PBX | Functions“

Welcome your customers in a professional way and be sure you don‘t miss any calls thanks to time-based routings.

MIXpbx is easily scalable, manages an unlimited number of phone numbers and sites, including multinational ones. Multiple profiles are also available on a single phone for each user.

Increase productivity with conference calls

Routing configuration and complex architectures available.Routing configuration and complex architectures available.

Detailed explanations of the functions in our brochure „Cloud PBX | Functions“

Consulting and implementationWhen purchasing or replacing a telephone system, the phase of consulting and preparation before implementation is essential. Cloud telephony being technically complex to some extends, certain preconditions must be met to guarantee a high level of quality, such as reliable Internet access, a stable Internet network and an optimal router configuration.

Our specialists are at your disposal to assist you in the preparation of your project in order to optimiseits implementation:

• Project plan and quote preparation site survey

• Contract management(duration, deadlines, termination)

• Planning of number portings• Internal network control and validation• Coordination with the IT service provider• Defining the Internet connection• Characteristics of the different endpoints• Routing and user planning• Implementation of advanced functions• Integration of existing applications (CRM,…)

• Users training

• Basic functions and their use• Using the telephone at work

• Administrator training

• MIXpbx Basics• Use of extended functions and

configuration parameters

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Support and serviceOur support by email, chat and telephone is performed by our team of multilingual engineers and technicians perfectly familiar with the expectations of professionals. In order to meet every requirement, we offer different Service Level Agreements up to a 24/7 availability.

More information on www.mixvoip.com

MIXvoip Service Level Agreement (SLA)for MIXpbx

SLA description Standard Office Advanced

Support byPhoneEmailChat

Availability

Mon-Fri8:00 - 18:00

Mon-Sun24/7

Handling time Very fast Immediately Immediately

On-site operationWithin

2 working days

Within 5 hours Monday/Friday

8:00 – 18:00(except on

public holidays)

Within 5 hours24/7