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© 2019 Ipsos. All rights reserved. Contains Ipsos' Confidential
and Proprietary information and may not be disclosed or
reproduced without the prior written consent of Ipsos.
BRINGING CONSUMER OCCASIONS TO LIFEHow Social Data Helped Coca-Cola
Illuminate the Beverage Market
Raúl Ponce, Coca-Cola
Menaka Gopinath, Ipsos
© 2019 Ipsos. All rights reserved. Contains Ipsos' Confidential
and Proprietary information and may not be disclosed or
reproduced without the prior written consent of Ipsos.
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© Ipsos
Raúl PonceThe Coca-Cola Company
Menaka GopinathIpsos Social Media Exchange
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1999
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3.1 BILLIONPROJECTED USERS BY 2021
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49%POST AT LEAST ONCE A MONTH
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noun: affluent influencers who are the first to try
new products and tell others about their experiences
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71%
AFFLUENCERS:
40%Use social media to share
or discover content
Use it to recommend or warn
about products or services
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SCIENCEDISCOVERY
INTELLIGENCEBEYOND YOUR BRAND
TECH
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WHAT
MATTERS TO PEOPLE
Well, if it makes you feel
bad, stop doing it.
Maybe you need to cut out
coffee and energy drinks.
Try teas with ginseng.
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IN THEIR
OWN
WORDS
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HISTORY
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NEEDS &
SEGMENTS
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SET THE
STAGE
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CONTEXT
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Social Intelligence
Brand
Tracking
Trend
Forecasting
Audience
Profiling
Market
Landscape
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Social Intelligence
Brand
Tracking
Trend
Forecasting
Audience
Profiling
Market
Landscape
Understand and act on
key drinking moments
for retail activation
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TOOLS
KNOWLEDGE
SOCIAL DATA
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BRINGINGDRINKING MOMENTS
TO LIFE
TEXTURE NUANCE
REALITY
COLOR
EMOTION
DEPTH
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Digitize the Challenge
Know
Expectation?
From the
Roots?
The Best of the Two
Worlds?
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What We Knew
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© Ipsos
Text
Analytics
Identify
Variance
Adjusted
Residuals
Pre-
Identified
Drinking
Moments
Use Quantitative
Segmentation to Inform
Query Design
Moments
Map
Start with a Map
Clustered by the
Drinking Moments
Landscape
Map
Apply Perceptual
Mapping to Highlight
Variance and Grouping
Key
Insights
Create Profiles for each
Drinking Moment with
Key Insights
Our Process
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LandscapeMoments
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Landscape
Discovered the who,
what, when,
where, and why for
added depth and
emotional context…
… in the words
of the consumer
Moments
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LandscapeMoments
Identified associated categories, products,
and brands linked to
each of the drinking
moments…
… for creative
inspiration and
differentiation
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What We Knew
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What We Learned
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© Ipsos
AUTHENTIC
ACTIONABLE
INSIGHTS
&
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Identified and Executed Opportunities to Gain Relevance and Consumption with New Targets…
“A Sunday of tweets, coffee, Netflix and above all immense tranquility…”
“Today is movie Saturday #sabadin #movies #palomitas #pochoclos #refresquito #soda #happy…”
“With this **** rain better I stay in my house very quiet with beers and movies, honestly …”
They did it between the
two, one put the series
and the other helped
spread and make it
possible
The two brands are
needed, it would not have
been the same without
Coca, and obviously not
without the series
It's a balance between
the two, each one did his
part
When you
see an ad it
is that, you
only see it
and now, and
instead here
you don't just
see the
brand… you
feel it
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Replaced or Complemented Existing Tools By Bolstering Social Intelligence and Analytics
4.1 4.66.3
9.9
13.4
18.4
Adjacent Categories
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HOW DO YOU MAKE THIS ACTIONABLE IN YOUR
ORGANIZATION?
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A Framework for Social Data Research Requires a Vision
Business Objectives
What is our Vision for
the use of social data
in our business?
For what purpose?
What kind of solutions
can we use?
What tools, sources
and analysis are the
best for my purpose?
Social Media
Insights Framework
Continuous Protocols Innovation Market Execution
Tools/Software Analysis
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Evolved Strategy for Certain Categories Based on Social Insights
“There is no better feeling than drinking a lot of water after exercising.”
“I know it's wrong to drink Coke after training but I was really dying.”
“Did you know that tequila removes muscle pain?
WHO
WHAT WHEN WHERE
WHY
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Key Takeaways
1Social helps
illuminate markets
in the words of the
consumer
Provides new
opportunities for
discovery going
beyond your brand
2 3Adds a human
elements on top of
existing quantitative
insights
4Reveals themes and
associations to
guide strategy and
activation